Kraken
Cryptocurrency Exchange
About Kraken
Kraken is a digital currency exchange that allows users to buy, sell, and trade a variety of cryptocurrencies.
Open Positions at Kraken
Fiat Funding Specialist Temporary Contract APAC
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! The Fiat Funding team boasts an impressive expertise in the field of fiat payment systems. It is absolutely essential that our clients have a seamless cash deposit and withdrawal experience, and that wouldn’t be possible without our Fiat Funding Specialists. Our team is always adapting to changes in processes, regulations, and developing technologies in the traditional funding world. Members of the Fiat Funding team are bright individuals, who combine their crypto passion with a deep understanding of domestic and international payment systems used across the globe. Our team is constantly communicating with clients, as well as funding providers, to resolve funding-related issues as well as being security-focused to ensure bad actors are stopped in their tracks. Fiat Funding is a vast world that we excitingly conquer to keep Kraken as one of the most innovative and accessible exchanges in the world. This is a fully remote role requiring English fluency, based in Philippines, Vietnam, Malaysia or Thailand You must be willing to work evenings and weekends This is a temporary 6-month contract This is a fully remote role requiring English fluency, based in Philippines, Vietnam, Malaysia or Thailand You must be willing to work evenings and weekends This is a temporary 6-month contract We’re accepting applicants for our Client Engagement team, which provides first rate customer support to our users and also handles most aspects of payment operations. Our team is one of the best in the industry, and we're looking for people who can make us better. Many of us work remotely, but we’re in touch with each other constantly. We collaborate to solve tough problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community, and many of us have become close friends. Primarily utilizing email and live chat to respond to between 50 to 150+ client requests regarding payments and other general questions on a daily basis Meet Service Level Agreements (SLA) & Quality Assurance (QA) standards Utilize Key Performance Indicators (KPI) Liaise with our partner banks and payment providers to ensure that clients’ transactions are processed in a timely manner Monitor technical issues Strive to make your team’s work as efficient as possible by improving or creating processes, automating as much of your work as possible Primarily utilizing email and live chat to respond to between 50 to 150+ client requests regarding payments and other general questions on a daily basis Meet Service Level Agreements (SLA) & Quality Assurance (QA) standards Utilize Key Performance Indicators (KPI) Liaise with our partner banks and payment providers to ensure that clients’ transactions are processed in a timely manner Monitor technical issues Strive to make your team’s work as efficient as possible by improving or creating processes, automating as much of your work as possible This is a fully remote role requiring English fluency Security and privacy focused You must be willing to work non-traditional hours and weekends as scheduled per business need Past experience in payment processing is preferred High output - metrics based experience is a plus Able to make quick decisions autonomously Passionate about clients and their overall experience Excellent computer literacy and ability to learn and navigate new software using multiple platforms. Must be able to use excel and execute simple scripts. Detail oriented Crypto trading experience, preferably on multiple platforms Fantastic communication skills in order to operate globally across multiple departments and stakeholders Prior relevant experience in financial services, crypto, technology, and/or customer support This is a fully remote role requiring English fluency Security and privacy focused You must be willing to work non-traditional hours and weekends as scheduled per business need Past experience in payment processing is preferred High output - metrics based experience is a plus Able to make quick decisions autonomously Passionate about clients and their overall experience Excellent computer literacy and ability to learn and navigate new software using multiple platforms. Must be able to use excel and execute simple scripts. Detail oriented Crypto trading experience, preferably on multiple platforms Fantastic communication skills in order to operate globally across multiple departments and stakeholders Prior relevant experience in financial services, crypto, technology, and/or customer support Experience with CRM software such as ZenDesk or Salesforce Fluency in the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean Experience with CRM software such as ZenDesk or Salesforce Fluency in the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean Interested so far? Here’s how the hiring process will be: Pre-screen assessment - about crypto and client support (to be completed in 72 hours) Video call with our Talent Acquisition team (30 minutes) Interview with the Client Engagement team (60 minutes) Final interview with Client Engagement team managers/directors (60 minutes) Pre-screen assessment - about crypto and client support (to be completed in 72 hours) Video call with our Talent Acquisition team (30 minutes) Interview with the Client Engagement team (60 minutes) Final interview with Client Engagement team managers/directors (60 minutes) #LI-Remote #LI-GM1 #APAC This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Kraken Institutional Sales Development Representative EMEA
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! The Institutional Sales team is responsible for building relationships with the leading institutional investors in crypto. This runs the gamut from crypto-native funds through the largest players in traditional finance. Our team makes sure prospective clients understand the breadth of Kraken’s institutional offerings, which include spot, futures, custody, staking, and credit. We are hiring a new team member to focus on supporting the IRS team members across the full sales cycle: prospecting, creating and managing sales collateral, initiating dialogue with certain clients, maintaining and nurturing relationships throughout the sales process and working hand-in-hand with the sales team to onboard new clients and help them achieve their goals with Kraken. We are seeking a highly ambitious, proactive person that will help the team build meaningful and lucrative relationships with our clients. You will be a part of a segment or product sales team looking after the distribution of Kraken’s products and services. Kraken has a highly liquid exchange, sophisticated and reliable APIs, a qualified custody offering as well as a first-in-class staking platform. You will learn how to develop a pipeline through hands-on prospecting, as well as how to progress clients through the sales funnel under the mentorship of a senior salesperson. You will also be exposed to the full range of crypto products available to institutional clients, along with the development of new products for our clients. This is an individual contributor role that reports to a sales manager who values in-the-moment coaching, weekly one on ones as well as autonomy to allow you to own your success. This is also a brilliant opportunity for an individual who is looking to enter the sales profession, and also wants to shape the future of the crypto industry for our institutional clients. This role is based in London. Support the institutional sales efforts alongside a team of highly motivated professionals Generate, filter, and pursue client leads, respond to inbound opportunities, and assist team members in doing the same Update and maintain CRM systems, as well as track inbound and outbound enquiries using CRM. Maintain and assist in use of databases Create and develop sales and marketing materials alongside the marketing team Work closely with high net worth individuals, crypto corporates, hedge funds and other institutions to understand their needs and how Kraken can best serve them Be a Kraken advocate in promoting our full product suite and company’s values to new and existing clients Enhance Kraken’s reputation by taking initiative in owning the client’s request and providing the best in class client experience 7 days a week Partner with Krakenites to help drive product development, prioritization and strategy Support the institutional sales efforts alongside a team of highly motivated professionals Generate, filter, and pursue client leads, respond to inbound opportunities, and assist team members in doing the same Update and maintain CRM systems, as well as track inbound and outbound enquiries using CRM. Maintain and assist in use of databases Create and develop sales and marketing materials alongside the marketing team Work closely with high net worth individuals, crypto corporates, hedge funds and other institutions to understand their needs and how Kraken can best serve them Be a Kraken advocate in promoting our full product suite and company’s values to new and existing clients Enhance Kraken’s reputation by taking initiative in owning the client’s request and providing the best in class client experience 7 days a week Partner with Krakenites to help drive product development, prioritization and strategy Outgoing and energetic personality with a collaborative approach to work 1 to 2 years of experience in a tech or financial services environment Strong organizational and multitasking skills Excellent written and verbal communication skills in English. Additional language skills are a bonus. Ability to work both independently and collaboratively in a fast-paced environment Tech savvy, quick to learn new software, tools and skills Proficiency with Google Suite (Google Drive, Gmail, Google Calendar) Outgoing and energetic personality with a collaborative approach to work 1 to 2 years of experience in a tech or financial services environment Strong organizational and multitasking skills Excellent written and verbal communication skills in English. Additional language skills are a bonus. Ability to work both independently and collaboratively in a fast-paced environment Tech savvy, quick to learn new software, tools and skills Proficiency with Google Suite (Google Drive, Gmail, Google Calendar) #LI-Remote #LI-GM1 #UKEU This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Account Security Specialist Temporary Contract APAC
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! In the wild west of crypto, our Account Security team plays a vital role as a beacon of safety and assurance for our clients. As an Account Security Specialist, you will be working alongside a team of vigilant and security-focused individuals who have sharpened their ability to detect danger before, while, and after it happens. Kraken is one of the oldest, most secure exchanges out there, and that wouldn’t be possible without the talent and efforts from our team. From the slightest of security concerns, to compromised accounts, our Account Security team works together to provide 6-star support, and ensure that our clients feel confident in using Kraken for their crypto exploration. This is a fully remote role requiring English fluency, based in Philippines, Vietnam, Malaysia or Thailand You must be willing to work evenings and weekends This is a temporary 6-month contract This is a fully remote role requiring English fluency, based in Philippines, Vietnam, Malaysia or Thailand You must be willing to work evenings and weekends This is a temporary 6-month contract The Client Engagement Account Security group is looking for multiple specialists to join the team. This is an entry level position in which you would start in the Account Access group. As an Account Security Specialist, you will effectively be acting as a gatekeeper, assisting clients in regaining access to their Kraken accounts and ensuring illicit actors are kept at bay. You will analyze information provided by clients and combine it with a thorough review of Admin logs to determine if we are in contact with the true account owner. An ideal candidate will have very strong attention to detail, critical thinking skills and a healthy level of paranoia. New specialists on the team would start out as a Level 1, where they would be expected to complete a thorough analysis of accounts, and then forward the ticket to senior specialists who would then take the required actions on the account. Level 1 is essentially our training ground with an estimated duration of 2 to 3 months. Once specialists level up to Level 2 and beyond, they will be granted permissions to take actions on accounts. As you level up in Account Access, you may expand into other areas of Account Security, such as Email Issues, Account Closures and Account Security - Investigations. Be part of a team of Account Security CE Specialists in delivering a 6-Star experience that results in cultivating Kraken Evangelists Stay vigilant, ensuring that security is at the forefront in all aspects of your work Primarily utilizing email to respond to client requests daily regarding issues accessing their Kraken accounts, security concerns or general troubleshooting Strive to make your work as efficient as possible by improving or creating processes, automating as much of your work as possible Meet Service Level Agreements (SLA) while utilizing Key Performance Indicators (KPI) Be diligent in attending training sessions and keeping up with the knowledge building about the industry, and our robust product and service offerings Advance our platform and improve servicing by learning the product inside out to best represent our client’s needs to the relevant teams Be part of a team of Account Security CE Specialists in delivering a 6-Star experience that results in cultivating Kraken Evangelists Stay vigilant, ensuring that security is at the forefront in all aspects of your work Primarily utilizing email to respond to client requests daily regarding issues accessing their Kraken accounts, security concerns or general troubleshooting Strive to make your work as efficient as possible by improving or creating processes, automating as much of your work as possible Meet Service Level Agreements (SLA) while utilizing Key Performance Indicators (KPI) Be diligent in attending training sessions and keeping up with the knowledge building about the industry, and our robust product and service offerings Advance our platform and improve servicing by learning the product inside out to best represent our client’s needs to the relevant teams This is a fully remote role requiring English fluency Security and privacy focused You must be willing to work evenings and weekends (rotationally) Motivated by Kraken’s mission and creating a seamless support experience for our global client base Crypto trading experience, preferably on multiple platforms Fantastic communication skills in order to operate globally across multiple departments and stakeholders Ability to multi-task and to handle high volumes of requests, all while creating a 6-Star experience for our clients Experience working within a metrics-driven environment is a must Able to make quick decisions autonomously Strong attention to detail Prior relevant experience in financial services, crypto, technology, and/or customer support Excellent computer literacy and ability to learn and navigate new software using multiple platforms Experience with compliance, fraud, account access, trust and safety, or other relevant operational domains is a strong asset. This is a fully remote role requiring English fluency Security and privacy focused You must be willing to work evenings and weekends (rotationally) Motivated by Kraken’s mission and creating a seamless support experience for our global client base Crypto trading experience, preferably on multiple platforms Fantastic communication skills in order to operate globally across multiple departments and stakeholders Ability to multi-task and to handle high volumes of requests, all while creating a 6-Star experience for our clients Experience working within a metrics-driven environment is a must Able to make quick decisions autonomously Strong attention to detail Prior relevant experience in financial services, crypto, technology, and/or customer support Excellent computer literacy and ability to learn and navigate new software using multiple platforms Experience with compliance, fraud, account access, trust and safety, or other relevant operational domains is a strong asset. Fluent in one of the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean Scheduling preference of working every weekend is ideal, but not required. Fluent in one of the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean Scheduling preference of working every weekend is ideal, but not required. Interested so far? Here’s how the hiring process will look: Pre-screen assessment - about crypto and client support (to be completed in 72 hours) Video call with our Talent Acquisition team (30 minutes) Interview with the Client Engagement team (60 minutes) Final interview with Client Engagement team managers/directors (60 minutes) Pre-screen assessment - about crypto and client support (to be completed in 72 hours) Video call with our Talent Acquisition team (30 minutes) Interview with the Client Engagement team (60 minutes) Final interview with Client Engagement team managers/directors (60 minutes) #LI-Remote #LI-GM1 #APAC This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Card Payments Funding Specialist Temporary Contract Canada
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! The Cards-Instant-ACH (CIA) Funding team boasts an impressive expertise in the field of card payments, instant payment systems, and automated clearing house solutions. It is absolutely essential that our clients have a seamless cash deposit and withdrawal experience, and that is achieved through our CIA Funding Specialists. Our team is always adapting to changes in processes, regulations, and developing technologies in the traditional funding world. Members of the CIA Funding team are bright individuals, who combine their crypto passion with a deep understanding of domestic and international payment systems used across the globe. Our team is constantly communicating with clients, as well as card payment providers, to resolve funding-related issues as well as being security-focused to ensure bad actors are stopped in their tracks. This is a fully remote role requiring English fluency You must be willing to work evenings and weekends. This is a 6 months temporary contract This is a fully remote role requiring English fluency You must be willing to work evenings and weekends. This is a 6 months temporary contract We’re accepting applicants for our Client Engagement team, which provides first rate customer support to our users and also handles most aspects of payment operations. Our team is one of the best in the industry, and we're looking for people who can make us better. Many of us work remotely, but we’re in touch with each other constantly. We collaborate to solve tough problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community, and many of us have become close friends. Utilizing email and live chat (phone support may be required at times) to respond to between 50 to 150+ client requests regarding payments and other general questions on a daily basis Meet Service Level Agreements (SLA) & Quality Assurance (QA) standards Utilize Key Performance Indicators (KPI) Liaise with our card payment providers to ensure that clients’ transactions are processed in a timely manner Monitor technical issues Strive to make your team’s work as efficient as possible by improving or creating processes, automating as much of your work as possible Work within our fraud prevention methods to identify and handle cases of fraudulent payments Work to handle payment disputes and chargeback returns Utilizing email and live chat (phone support may be required at times) to respond to between 50 to 150+ client requests regarding payments and other general questions on a daily basis Meet Service Level Agreements (SLA) & Quality Assurance (QA) standards Utilize Key Performance Indicators (KPI) Liaise with our card payment providers to ensure that clients’ transactions are processed in a timely manner Monitor technical issues Strive to make your team’s work as efficient as possible by improving or creating processes, automating as much of your work as possible Work within our fraud prevention methods to identify and handle cases of fraudulent payments Work to handle payment disputes and chargeback returns This is a fully remote role requiring English fluency Security and privacy focused You must be willing to work non-traditional hours and weekends as scheduled per business need Past experience in payment processing is preferred High output - metrics based experience is a plus Able to make quick decisions autonomously Passionate about clients and their overall experience Excellent computer literacy and ability to learn and navigate new software using multiple platforms. Must be able to use excel and execute simple scripts Detail oriented Crypto trading experience, preferably on multiple platforms preferred Fantastic communication skills in order to operate globally across multiple departments and stakeholders Prior relevant experience in financial services, crypto, technology, and/or customer support This is a fully remote role requiring English fluency Security and privacy focused You must be willing to work non-traditional hours and weekends as scheduled per business need Past experience in payment processing is preferred High output - metrics based experience is a plus Able to make quick decisions autonomously Passionate about clients and their overall experience Excellent computer literacy and ability to learn and navigate new software using multiple platforms. Must be able to use excel and execute simple scripts Detail oriented Crypto trading experience, preferably on multiple platforms preferred Fantastic communication skills in order to operate globally across multiple departments and stakeholders Prior relevant experience in financial services, crypto, technology, and/or customer support Experience with CRM software such as ZenDesk or Salesforce Fluency in one of the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean Experience with CRM software such as ZenDesk or Salesforce Fluency in one of the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean Interested so far? Here’s how the hiring process will be: Pre-screen assessment - about crypto and client support (to be completed in 72 hours) Video call with our Talent Acquisition team (30 minutes) Interview with the Client Engagement team (60 minutes) Final interview with Client Engagement team managers/directors (60 minutes) Pre-screen assessment - about crypto and client support (to be completed in 72 hours) Video call with our Talent Acquisition team (30 minutes) Interview with the Client Engagement team (60 minutes) Final interview with Client Engagement team managers/directors (60 minutes) #LI-Remote #LI-GM1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Business Client Onboarding Specialist
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Kraken’s Business Onboarding team is expanding as fast as the crypto industry itself. This role is integral in connecting Kraken with new business clients, to ensure that barriers to clients’ success are removed. Members of the Business Onboarding team have a background in KYB (Know your Business) , and leverage their fantastic interpersonal skills to onboard professional traders and institutional clients. While we greet each and every client with a smiling face and helping hand, we are always security-focused, and the team plays a vital role in maintaining the secure integrity of Kraken. We use our cutting-edge tools and situational awareness to identify where a client may experience difficulties, providing businesses with top-notch guidance so that they can begin their crypto journey with Kraken. Business Onboarding Specialists are often the first point of contact for new users, which is why we take pride in being a friendly and approachable team that gets our clients started on the right foot. As a Business Onboarding Specialist, you will be part of a high-performing team that provides around the clock support to our clients, ensuring that new business clients are provided with a world class service and a 6-star experience from the start of their crypto journey with Kraken. Our ideal candidate is a crypto-passionate client-advocate with an eye for detail. You must be ready to work hard with a close-knit team of sharp critical thinkers in a culture cultivated for feedback. You will succeed if you are comfortable working in a fast-paced environment and motivated to master the skills required to excel in your role. You will fit in if you are excited by being at the forefront of the crypto industry representing a leading exchange. Flexibility in working hours is anticipated, including the possibility of evening and/or night shifts and availability for weekend work. Facilitate the seamless onboarding of institutional clients, and continually work to provide a 6-star experience in every client interaction Conduct client research on open source databases, and effectively communicate with clients via email Perform Know Your Business (KYB) and Client Due Diligence (CDD) practices Coordinate directly with Kraken’s Compliance team to obtain relevant KYB requirements Respond to client requests in a timely manner to meet Service Level Agreements (SLA), and reach performance goals set by your Supervisor Attend Team meetings, training sessions and be diligent in keeping up with the Onboarding knowledge base Provide feedback and let your management line know how they can help you achieve your goals Facilitate the seamless onboarding of institutional clients, and continually work to provide a 6-star experience in every client interaction Conduct client research on open source databases, and effectively communicate with clients via email Perform Know Your Business (KYB) and Client Due Diligence (CDD) practices Coordinate directly with Kraken’s Compliance team to obtain relevant KYB requirements Respond to client requests in a timely manner to meet Service Level Agreements (SLA), and reach performance goals set by your Supervisor Attend Team meetings, training sessions and be diligent in keeping up with the Onboarding knowledge base Provide feedback and let your management line know how they can help you achieve your goals 1+ years of experience working in the financial services or crypto industry Basic understanding of regulatory KYB/CDD and AML requirements Knowledge of business models, various corporate structures and beneficial ownership requirements Excellent analytical, problem solving, and written English communication skills Comfortable working in fast paced environments with a goal-oriented mindset People-centered, supportive, flexible and a team player Ability to multi-task and to handle high volumes of requests, all while creating a six-star experience for our clients Experience in a role where performance is measured with quantitative and qualitative metrics Availability to work between 16:00 - 00:00 UTC or 00:00 - 8:00 UTC preferred 1+ years of experience working in the financial services or crypto industry Basic understanding of regulatory KYB/CDD and AML requirements Knowledge of business models, various corporate structures and beneficial ownership requirements Excellent analytical, problem solving, and written English communication skills Comfortable working in fast paced environments with a goal-oriented mindset People-centered, supportive, flexible and a team player Ability to multi-task and to handle high volumes of requests, all while creating a six-star experience for our clients Experience in a role where performance is measured with quantitative and qualitative metrics Availability to work between 16:00 - 00:00 UTC or 00:00 - 8:00 UTC preferred Fluency in a second language Experience in KYB/CDD within the financial, compliance, or crypto industry Fluency in a second language Experience in KYB/CDD within the financial, compliance, or crypto industry Practical Exercise around crypto and customer support (to be completed in 72 hours) Video call with our Talent Acquisition team (30 minutes) Interview with the Business Onboarding Team (45 minutes) Final interview with Client Engagement team manager(s) (60 minutes) Practical Exercise around crypto and customer support (to be completed in 72 hours) Video call with our Talent Acquisition team (30 minutes) Interview with the Business Onboarding Team (45 minutes) Final interview with Client Engagement team manager(s) (60 minutes) #LI-Remote #LI-AZ1 #APAC #LATAM This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Kraken Institutional Sales Manager Staking
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! At Kraken Digital Asset Exchange, our Institutional Sales team is laser-focused on accelerating the global adoption of crypto among large-scale clients like hedge funds, asset managers, family offices, and high-net-worth individuals. This team is at the forefront, demonstrating to major institutions how crypto can transform their business by introducing them to our comprehensive suite of offerings, including spot, futures, custody, staking, and credit. Our mission is to create immense value for our clients, exceeding their expectations by obsessively addressing their unique needs with tailored solutions that align with their investment strategies and goals. This team has played a pivotal role in bringing us closer to our mission every day and has achieved outstanding results. Now, as we scale our operations, we are looking to grow the team by hiring the most talented sales professionals on the planet who are curious and passionate about the mainstream adoption of cryptocurrency and the technology that underpins it. And that’s where you come in! We are on the hunt for new Institutional Sales Managers to join our team remotely in Europe or the UK! We are seeking highly ambitious and experienced sales professionals to spearhead Kraken’s sales initiatives for our qualified staking products and solutions. The number 1 goal of this role is to grow our client base, generating new revenue through new business and ultimately help our clients succeed. You will identify fresh business opportunities by leveraging various sales strategies, both inbound and outbound. Additionally, you will manage an existing portfolio of clients and offer tailored and innovative business solutions to drive growth for both parties. This individual contributor role is an exceptional opportunity for a driven sales professional eager to make a significant impact in the crypto world. Join us and help shape the future of the industry from a leading position at a powerhouse brand. What you will do: Support the institutional sales across Europe, drive client and volume growth for our qualified staking products Generate, filter, and pursue client leads, including responding to inbound opportunities and assisting team members in doing the same Build trustworthy relationships with our institutional clients to understand their needs and demonstrate how Kraken can generate value for them Partner up with Marketing, Product, Strategy, and Business Development teams to provide market intelligence, develop new product features and leverage competitive advantages Participate in industry events and conferences to generate leads and enhance Kraken’s institutional brand presence Be a Kraken advocate in promoting our full product suite of products, services and company’s value to new and existing clients Support the institutional sales across Europe, drive client and volume growth for our qualified staking products Generate, filter, and pursue client leads, including responding to inbound opportunities and assisting team members in doing the same Build trustworthy relationships with our institutional clients to understand their needs and demonstrate how Kraken can generate value for them Partner up with Marketing, Product, Strategy, and Business Development teams to provide market intelligence, develop new product features and leverage competitive advantages Participate in industry events and conferences to generate leads and enhance Kraken’s institutional brand presence Be a Kraken advocate in promoting our full product suite of products, services and company’s value to new and existing clients Over 5 years of expertise in trading environments and/or traditional finance sales, demonstrating a proven track record of driving sales and expanding business within the institutional sales segment 1+ years of experience in a crypto firm focussing on staking products with an institutional client base, ideally Possess comprehensive knowledge of cryptocurrency regulations related to custody with a proven ability to navigate and ensure adherence to evolving regulatory frameworks A robust personal network within the financial services sector, particularly with a focus on institutional and corporate clients Demonstrated ability to understand complex business problems, conduct analysis and identify innovative solutions Fearlessness to innovate boldly, move swiftly, and take calculated risks Passion about the cryptocurrency world and most importantly a learning attitude about new crypto-industry trends Believe wholeheartedly in the crypto, cypherpunk, libertarian values of Kraken described in our Tentaclements document Located in Europe or the UK with fluency in English; proficiency in an additional European language is a plus Over 5 years of expertise in trading environments and/or traditional finance sales, demonstrating a proven track record of driving sales and expanding business within the institutional sales segment 1+ years of experience in a crypto firm focussing on staking products with an institutional client base, ideally Possess comprehensive knowledge of cryptocurrency regulations related to custody with a proven ability to navigate and ensure adherence to evolving regulatory frameworks A robust personal network within the financial services sector, particularly with a focus on institutional and corporate clients Demonstrated ability to understand complex business problems, conduct analysis and identify innovative solutions Fearlessness to innovate boldly, move swiftly, and take calculated risks Passion about the cryptocurrency world and most importantly a learning attitude about new crypto-industry trends Believe wholeheartedly in the crypto, cypherpunk, libertarian values of Kraken described in our Tentaclements document Located in Europe or the UK with fluency in English; proficiency in an additional European language is a plus #LI-DM1 #UKEU #LI-Remote This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Crypto Funding Specialist Temporary Contract Europe
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! The Crypto Funding team boasts an impressive roster of skills in the field of crypto funding infrastructure within an exchange. It is absolutely essential that our clients have a seamless cryptocurrency deposit and withdrawal experience, and that wouldn’t be possible without our Crypto Funding Specialists. We make certain that our clients get the most out of our crypto and staking offerings. Our team is constantly adapting to changes in processes, regulations, and developing technologies in the crypto world. Members of the Crypto Funding team are talented individuals, who combine their crypto passion with a deep understanding of cryptocurrency funding flows ensuring client satisfaction. This is a fully remote role requiring English fluency You must be willing to work evenings and weekends This is a temporary 6-month contract This is a fully remote role requiring English fluency You must be willing to work evenings and weekends This is a temporary 6-month contract We’re accepting applicants for our Client Engagement team, which provides first rate customer support to our users and also handles most aspects of Crypto Funding & Staking operations. Our team is one of the best in the industry, and we’re looking for people who can make us better. Many of us work remotely, but we’re in touch with each other constantly. We collaborate to solve tough problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community, and many of us have become close friends. Utilizing e-mail, live chat, and phone support to respond to 20 to 150 client enquiries regarding Cryptocurrency transactions, Staking and various other Crypto related products on a daily basis Meet Service Level Agreements (SLA) Utilize Key Performance Indicators (KPI) Monitor technical issues Liaise with our funding engineers to ensure that client transactions are processed quickly Strive to make your team’s work as efficient as possible by improving or creating processes, automating as much of your work as possible Utilizing e-mail, live chat, and phone support to respond to 20 to 150 client enquiries regarding Cryptocurrency transactions, Staking and various other Crypto related products on a daily basis Meet Service Level Agreements (SLA) Utilize Key Performance Indicators (KPI) Monitor technical issues Liaise with our funding engineers to ensure that client transactions are processed quickly Strive to make your team’s work as efficient as possible by improving or creating processes, automating as much of your work as possible This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends Security and privacy focused Technical understanding of how most major cryptocurrencies function Ability to read Blockchain Documentation Able to make quick decisions autonomously Loves helping people This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends Security and privacy focused Technical understanding of how most major cryptocurrencies function Ability to read Blockchain Documentation Able to make quick decisions autonomously Loves helping people Pre-screen assessment - about crypto and client support (to be completed in 72 hours) Video call with our Talent Acquisition team (30 minutes) Interview with the Client Engagement team (60 minutes) Final interview with Client Engagement team managers/directors (60 minutes) Pre-screen assessment - about crypto and client support (to be completed in 72 hours) Video call with our Talent Acquisition team (30 minutes) Interview with the Client Engagement team (60 minutes) Final interview with Client Engagement team managers/directors (60 minutes) #LI-Remote #LI-GM1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Card Payments Funding Specialist Temporary Contract EMEA
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! The Cards-Instant-ACH (CIA) Funding team boasts an impressive expertise in the field of card payments, instant payment systems, and automated clearing house solutions. It is absolutely essential that our clients have a seamless cash deposit and withdrawal experience, and that is achieved through our CIA Funding Specialists. Our team is always adapting to changes in processes, regulations, and developing technologies in the traditional funding world. Members of the CIA Funding team are bright individuals, who combine their crypto passion with a deep understanding of domestic and international payment systems used across the globe. Our team is constantly communicating with clients, as well as card payment providers, to resolve funding-related issues, as well as being security-focused to ensure bad actors are stopped in their tracks. This is a fully remote role requiring English fluency You must be willing to work evenings and weekends This is a 6 months temporary contract This is a fully remote role requiring English fluency You must be willing to work evenings and weekends This is a 6 months temporary contract We’re accepting applicants for our Client Engagement team, which provides first rate customer support to our users and also handles most aspects of payment operations. Our team is one of the best in the industry, and we're looking for people who can make us better. Many of us work remotely, but we’re in touch with each other constantly. We collaborate to solve tough problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community, and many of us have become close friends. Utilizing email and live chat (phone support may be required at times) to respond to between 50 to 150+ client requests regarding payments and other general questions on a daily basis Meet Service Level Agreements (SLA) & Quality Assurance (QA) standards Utilize Key Performance Indicators (KPI) Liaise with our card payment providers to ensure that clients’ transactions are processed in a timely manner Monitor technical issues Strive to make your team’s work as efficient as possible by improving or creating processes, automating as much of your work as possible Work within our fraud prevention methods to identify and handle cases of fraudulent payments Work to handle payment disputes and chargeback returns Utilizing email and live chat (phone support may be required at times) to respond to between 50 to 150+ client requests regarding payments and other general questions on a daily basis Meet Service Level Agreements (SLA) & Quality Assurance (QA) standards Utilize Key Performance Indicators (KPI) Liaise with our card payment providers to ensure that clients’ transactions are processed in a timely manner Monitor technical issues Strive to make your team’s work as efficient as possible by improving or creating processes, automating as much of your work as possible Work within our fraud prevention methods to identify and handle cases of fraudulent payments Work to handle payment disputes and chargeback returns This is a fully remote role requiring English fluency Security and privacy focused You must be willing to work non-traditional hours and weekends as scheduled per business need Past experience in payment processing is preferred High output - metrics based experience is a plus Able to make quick decisions autonomously Passionate about clients and their overall experience Excellent computer literacy and ability to learn and navigate new software using multiple platforms. Must be able to use excel and execute simple scripts Detail oriented Crypto trading experience, preferably on multiple platforms preferred Fantastic communication skills in order to operate globally across multiple departments and stakeholders Prior relevant experience in financial services, crypto, technology, and/or customer support This is a fully remote role requiring English fluency Security and privacy focused You must be willing to work non-traditional hours and weekends as scheduled per business need Past experience in payment processing is preferred High output - metrics based experience is a plus Able to make quick decisions autonomously Passionate about clients and their overall experience Excellent computer literacy and ability to learn and navigate new software using multiple platforms. Must be able to use excel and execute simple scripts Detail oriented Crypto trading experience, preferably on multiple platforms preferred Fantastic communication skills in order to operate globally across multiple departments and stakeholders Prior relevant experience in financial services, crypto, technology, and/or customer support Experience with CRM software such as ZenDesk or Salesforce Fluency in one of the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean Experience with CRM software such as ZenDesk or Salesforce Fluency in one of the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean Interested so far? Here’s how the hiring process will be: Pre-screen assessment - about crypto and client support (to be completed in 72 hours) Video call with our Talent Acquisition team (30 minutes) Interview with the Client Engagement team (60 minutes) Final interview with Client Engagement team managers/directors (60 minutes) Pre-screen assessment - about crypto and client support (to be completed in 72 hours) Video call with our Talent Acquisition team (30 minutes) Interview with the Client Engagement team (60 minutes) Final interview with Client Engagement team managers/directors (60 minutes) #LI-Remote #LI-GM1 #UKEU This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Kraken Institutional Sr. Manager International Business
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! At Kraken Digital Asset Exchange, our Institutional Sales team is laser-focused on accelerating the global adoption of crypto among large-scale clients like hedge funds, asset managers, family offices, and high-net-worth individuals. This team is at the forefront, demonstrating to major institutions how crypto can transform their business by introducing them to our comprehensive suite of offerings, including spot, futures, custody, staking, and credit. Our mission is to create immense value for our clients, exceeding their expectations by obsessively addressing their unique needs with tailored solutions that align with their investment strategies and goals. This team has played a pivotal role in bringing us closer to our mission every day and has achieved outstanding results. Now, as we scale our operations, we are looking to grow the team by hiring the most talented sales professionals on the planet who are curious and passionate about the mainstream adoption of cryptocurrency and the technology that underpins it. And that’s where you come in! We are on the hunt for a Sr. Manager, International Business to join our team remotely in Europe! We are seeking a highly ambitious and experienced sales manager to spearhead Kraken’s sales initiatives for our full suite of products and solutions. In this role, you will craft strategic sales plans, evaluate costs and competition, and collaborate closely with executives, regional heads, and internal business partners to drive growth and revenue. Additionally, you will lead a team of sales professionals across Europe, guiding them to consistently achieve our ambitious sales goals whilst ensuring their career progression is nurtured and supported. This is an exceptional opportunity for a driven sales professional who wants to shape the future of crypto from a leading position at a powerhouse brand. Lead and coach a top-tier team of sales professionals, fostering their success and advancing their career growth Develop regional sales forecasts translating the sales vision into a compelling roadmap aimed at driving client and volume growth for the institutional product suite Monitor the team performance, its sales metrics and hold the team accountable to established KPIs Create, communicate, and implement training and development programs for Kraken’s sales team Partner up with Marketing, Product, Strategy, and Business Development teams to provide market intelligence, develop new product features and leverage competitive advantages Participate in industry events and conferences to generate leads and enhance Kraken’s institutional brand presence Be a Kraken advocate in promoting our full product suite of products, services and company’s value to new and existing clients Lead and coach a top-tier team of sales professionals, fostering their success and advancing their career growth Develop regional sales forecasts translating the sales vision into a compelling roadmap aimed at driving client and volume growth for the institutional product suite Monitor the team performance, its sales metrics and hold the team accountable to established KPIs Create, communicate, and implement training and development programs for Kraken’s sales team Partner up with Marketing, Product, Strategy, and Business Development teams to provide market intelligence, develop new product features and leverage competitive advantages Participate in industry events and conferences to generate leads and enhance Kraken’s institutional brand presence Be a Kraken advocate in promoting our full product suite of products, services and company’s value to new and existing clients Over 10 years of expertise in trading environments and/or traditional finance sales, demonstrating a proven track record of driving sales and expanding business within the institutional sales segment 1+ years of experience in a crypto firm focussing on financial products with an institutional client base Proven business builder with a broad rolodex of clients and connections in the industry Experience leading an international sales team demonstrating outstanding leadership capabilities Experience in formulating and executing long-term sales strategies, transforming them into actionable business plans that align with the company's mission and overarching strategy Deep familiarity with institutional crypto products and associated tech: trading APIs, OTC RFQ, futures and custody specs and parameters Located in Europe or the UK with fluency in English; proficiency in an additional European language is a plus Experience in implementing and refining sales frameworks and processes, continually driving efficiency improvements to align with scalable organizational needs Experience shaping and improving CRM solutions to drive efficiency for sales teams Fearlessness to innovate boldly, move swiftly, and take calculated risks Passion about the cryptocurrency world and most importantly a learning attitude about new crypto-industry trends Believe wholeheartedly in the crypto, cypherpunk, libertarian values of Kraken described in our Tentaclements document Over 10 years of expertise in trading environments and/or traditional finance sales, demonstrating a proven track record of driving sales and expanding business within the institutional sales segment 1+ years of experience in a crypto firm focussing on financial products with an institutional client base Proven business builder with a broad rolodex of clients and connections in the industry Experience leading an international sales team demonstrating outstanding leadership capabilities Experience in formulating and executing long-term sales strategies, transforming them into actionable business plans that align with the company's mission and overarching strategy Deep familiarity with institutional crypto products and associated tech: trading APIs, OTC RFQ, futures and custody specs and parameters Located in Europe or the UK with fluency in English; proficiency in an additional European language is a plus Experience in implementing and refining sales frameworks and processes, continually driving efficiency improvements to align with scalable organizational needs Experience shaping and improving CRM solutions to drive efficiency for sales teams Fearlessness to innovate boldly, move swiftly, and take calculated risks Passion about the cryptocurrency world and most importantly a learning attitude about new crypto-industry trends Believe wholeheartedly in the crypto, cypherpunk, libertarian values of Kraken described in our Tentaclements document #LI-Remote #LI-OH1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Sales Development Lead APAC CF Benchmarks
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! CF Benchmarks are the world’s first and leading digital asset index provider, authorized and regulated by the UK FCA. Born out of the Crypto Facilities Multilateral Trading Facility in 2016, the business was created to address the crypto market's need for reliable, robust, and replicable pricing benchmarks and cryptocurrency data. Our high integrity, and fully vetted benchmark prices and indices which reference licensed data sources are essential to the development of cryptocurrencies - and we’re proud to have passed an independent operational audit undertaken by Deloitte. We’re a trusted partner of some of the most respected and innovative financial institutions, and our fully market tested reference rates and indices power regulated financial products including listed derivatives, investment funds and structured products from the world's leading firms. This team has played a pivotal role in bringing us closer to our mission every day and has achieved outstanding results. Now, as we scale our operations, we are looking to grow the team by hiring the most talented sales professionals on the planet who are curious and passionate about the mainstream adoption of cryptocurrency and the technology that underpins it. And that’s where you come in! We are on the hunt for a new Sales & Development Lead to join our team remotely in either Hong Kong or Singapore! We are seeking highly ambitious and driven sales professionals to spearhead CF Benchmarks sales initiatives for our suite of index products. The Number One Goal of this role is to grow our client base, generating new revenue through new business and ultimately help our clients succeed. You will identify fresh business opportunities by leveraging various sales strategies, both inbound and outbound. Additionally, you will manage an existing portfolio of clients and offer tailored and innovative business solutions to drive growth for both parties. This is an exceptional opportunity for a driven sales professional who wants to shape the future of crypto from a leading position at a powerhouse brand. Reporting to a Senior Manager, this individual contributor role is an exceptional opportunity for a driven sales professional eager to make a significant impact in the crypto world. Join us and help shape the future of the industry from a leading position at a powerhouse brand. Support the institutional sales effort across the APAC region, drive client and volume growth for the CF Benchmark product suite Generate, filter, and pursue client leads, including responding to inbound opportunities and assisting team members in doing the same Build trustworthy relationships with our institutional clients to understand their needs and demonstrate how Kraken can generate value for them Act as CF Benchmarks’ primary point of contact in the APAC region for existing and prospective clients Represent CF Benchmarks at industry events, travel across the APAC region for client meetings and industry events Be an active member of the local cryptocurrency/digital asset community, through face to face meetings, zoom calls, local meetups Be a Kraken advocate in promoting our full product suite of products, services and company’s value to new and existing clients Support the institutional sales effort across the APAC region, drive client and volume growth for the CF Benchmark product suite Generate, filter, and pursue client leads, including responding to inbound opportunities and assisting team members in doing the same Build trustworthy relationships with our institutional clients to understand their needs and demonstrate how Kraken can generate value for them Act as CF Benchmarks’ primary point of contact in the APAC region for existing and prospective clients Represent CF Benchmarks at industry events, travel across the APAC region for client meetings and industry events Be an active member of the local cryptocurrency/digital asset community, through face to face meetings, zoom calls, local meetups Be a Kraken advocate in promoting our full product suite of products, services and company’s value to new and existing clients Over 5 years of expertise in traditional finance sales, demonstrating a proven track record of driving sales and expanding business within the institutional sales segment. Experience working in a crypto native environment is a big plus Knowledge of complex financial products such as ETFs, structured products, derivatives, and indexes Demonstrated ability to understand complex business problems, conduct analysis and identify innovative solutions Possess comprehensive knowledge of cryptocurrency regulations with a proven ability to navigate and ensure adherence to evolving regulatory frameworks A robust personal network within the financial services sector, particularly with a focus on institutional and corporate clients Fearlessness to innovate boldly, move swiftly, and take calculated risks Passion about the cryptocurrency world and most importantly a learning attitude about new crypto-industry trends Believe wholeheartedly in the crypto, cypherpunk, libertarian values of Kraken described in our Tentaclements document Located in Singapore or Hong Kong with fluency in both English and Chinese; proficiency in an additional language is a plus Over 5 years of expertise in traditional finance sales, demonstrating a proven track record of driving sales and expanding business within the institutional sales segment. Experience working in a crypto native environment is a big plus Knowledge of complex financial products such as ETFs, structured products, derivatives, and indexes Demonstrated ability to understand complex business problems, conduct analysis and identify innovative solutions Possess comprehensive knowledge of cryptocurrency regulations with a proven ability to navigate and ensure adherence to evolving regulatory frameworks A robust personal network within the financial services sector, particularly with a focus on institutional and corporate clients Fearlessness to innovate boldly, move swiftly, and take calculated risks Passion about the cryptocurrency world and most importantly a learning attitude about new crypto-industry trends Believe wholeheartedly in the crypto, cypherpunk, libertarian values of Kraken described in our Tentaclements document Located in Singapore or Hong Kong with fluency in both English and Chinese; proficiency in an additional language is a plus #LI-DM1 #LI-Remote This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Fiat Funding Specialist Temporary Contract Canada
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! The Fiat Funding team boasts an impressive expertise in the field of fiat payment systems. It is absolutely essential that our clients have a seamless cash deposit and withdrawal experience, and that wouldn’t be possible without our Fiat Funding Specialists. Our team is always adapting to changes in processes, regulations, and developing technologies in the traditional funding world. Members of the Fiat Funding team are bright individuals, who combine their crypto passion with a deep understanding of domestic and international payment systems used across the globe. Our team is constantly communicating with clients, as well as funding providers, to resolve funding-related issues as well as being security-focused to ensure bad actors are stopped in their tracks. Fiat Funding is a vast world that we excitingly conquer to keep Kraken as one of the most innovative and accessible exchanges in the world. This is a fully remote role requiring English fluency You must be willing to work evenings and weekends This is a temporary 6-month contract This is a fully remote role requiring English fluency You must be willing to work evenings and weekends This is a temporary 6-month contract We’re accepting applicants for our Client Engagement team, which provides first rate customer support to our users and also handles most aspects of payment operations. Our team is one of the best in the industry, and we're looking for people who can make us better. Many of us work remotely, but we’re in touch with each other constantly. We collaborate to solve tough problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community, and many of us have become close friends. Primarily utilizing email and live chat to respond to between 50 to 150+ client requests regarding payments and other general questions on a daily basis Meet Service Level Agreements (SLA) & Quality Assurance (QA) standards Utilize Key Performance Indicators (KPI) Liaise with our partner banks and payment providers to ensure that clients’ transactions are processed in a timely manner Monitor technical issues Strive to make your team’s work as efficient as possible by improving or creating processes, automating as much of your work as possible Primarily utilizing email and live chat to respond to between 50 to 150+ client requests regarding payments and other general questions on a daily basis Meet Service Level Agreements (SLA) & Quality Assurance (QA) standards Utilize Key Performance Indicators (KPI) Liaise with our partner banks and payment providers to ensure that clients’ transactions are processed in a timely manner Monitor technical issues Strive to make your team’s work as efficient as possible by improving or creating processes, automating as much of your work as possible This is a fully remote role requiring English fluency Security and privacy focused You must be willing to work non-traditional hours and weekends as scheduled per business need Past experience in payment processing is preferred High output - metrics based experience is a plus Able to make quick decisions autonomously Passionate about clients and their overall experience Excellent computer literacy and ability to learn and navigate new software using multiple platforms. Must be able to use excel and execute simple scripts. Detail oriented Crypto trading experience, preferably on multiple platforms Fantastic communication skills in order to operate globally across multiple departments and stakeholders Prior relevant experience in financial services, crypto, technology, and/or customer support This is a fully remote role requiring English fluency Security and privacy focused You must be willing to work non-traditional hours and weekends as scheduled per business need Past experience in payment processing is preferred High output - metrics based experience is a plus Able to make quick decisions autonomously Passionate about clients and their overall experience Excellent computer literacy and ability to learn and navigate new software using multiple platforms. Must be able to use excel and execute simple scripts. Detail oriented Crypto trading experience, preferably on multiple platforms Fantastic communication skills in order to operate globally across multiple departments and stakeholders Prior relevant experience in financial services, crypto, technology, and/or customer support Experience with CRM software such as ZenDesk or Salesforce Fluency in one of the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean Experience with CRM software such as ZenDesk or Salesforce Fluency in one of the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean Interested so far? Here’s how the hiring process will be: Pre-screen assessment - about crypto and client support (to be completed in 72 hours) Video call with our Talent Acquisition team (30 minutes) Interview with the Client Engagement team (60 minutes) Final interview with Client Engagement team managers/directors (60 minutes) Pre-screen assessment - about crypto and client support (to be completed in 72 hours) Video call with our Talent Acquisition team (30 minutes) Interview with the Client Engagement team (60 minutes) Final interview with Client Engagement team managers/directors (60 minutes) #LI-Remote #LI-GM1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Principal Business Development
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Kraken is a market leader in one of the most innovative and fastest growing industries in the world. We’re expanding across multiple dimensions, in part due to our inorganic growth efforts around the world. The Business Development team is a key pillar of Kraken’s inorganic growth engine, with responsibility for identifying and securing strategic partnerships that measurably accelerate the realization of our strategic vision. As a Principal on the Business Development team, you’ll lead the formation of strategic partnerships with the potential to drive meaningful value for Kraken. You’ve demonstrated an ability to lead transformational deals from inception to execution, with a long track record of measurable outcomes that speak to the value of your contributions. Simultaneously analytical and gregarious, you’re equally at ease building a complex financial model as you are presenting your work to an executive audience or negotiating critical deal terms with a prospective partner. Finally, you’re known to be an exceptionally strong collaborator and have worked closely with technical and business stakeholders to drive positive business outcomes. Identify new opportunities to expand our product reach, drive incremental monetization, and / or accelerate the path to market for new products and services Lead the entire partnership process including strategy development, market mapping, target assessment, due diligence, integration planning, negotiation and deal execution Articulate key value drivers and considerations for potential partnership opportunities in concise deal memos; build consensus across Leadership and the wider organization Work closely with internal and external stakeholders to drive execution and continuous progress of key initiatives Build an extensive network and maintain meaningful relationships to stay on top of key trends and industry developments Proficiently communicate the value of working with Kraken to potential partners Identify new opportunities to expand our product reach, drive incremental monetization, and / or accelerate the path to market for new products and services Lead the entire partnership process including strategy development, market mapping, target assessment, due diligence, integration planning, negotiation and deal execution Articulate key value drivers and considerations for potential partnership opportunities in concise deal memos; build consensus across Leadership and the wider organization Work closely with internal and external stakeholders to drive execution and continuous progress of key initiatives Build an extensive network and maintain meaningful relationships to stay on top of key trends and industry developments Proficiently communicate the value of working with Kraken to potential partners BA from a top-tier university; MBA a plus 10+ years of total experience, including 7+ in Business Development at a hyper-growth technology company (strong preference for crypto and fintech); early career experience in strategy, consulting, investment banking, or PE/VC is a plus Exceptional commercial acumen and product instinct Exceptional analytical ability, strong attention to detail, and expert written / verbal communication skills – an ability to write clear, compelling presentations and memos and develop sound financial models is a must Strong ability to drive consensus and coordinate process with a diverse group of cross-functional stakeholders, including Product, Operations, Legal, and Marketing Self-starter with the ability to originate, plan, and execute initiatives independently Proven track record of executing multiple high-value partnership deals, from origination through integration Strong understanding and network across Crypto, TradFi and FinTech BA from a top-tier university; MBA a plus 10+ years of total experience, including 7+ in Business Development at a hyper-growth technology company (strong preference for crypto and fintech); early career experience in strategy, consulting, investment banking, or PE/VC is a plus Exceptional commercial acumen and product instinct Exceptional analytical ability, strong attention to detail, and expert written / verbal communication skills – an ability to write clear, compelling presentations and memos and develop sound financial models is a must Strong ability to drive consensus and coordinate process with a diverse group of cross-functional stakeholders, including Product, Operations, Legal, and Marketing Self-starter with the ability to originate, plan, and execute initiatives independently Proven track record of executing multiple high-value partnership deals, from origination through integration Strong understanding and network across Crypto, TradFi and FinTech #LI-Remote #LI-KF1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Fiat Funding Specialist Temporary Contract LATAM
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! The Fiat Funding team boasts an impressive expertise in the field of fiat payment systems. It is absolutely essential that our clients have a seamless cash deposit and withdrawal experience, and that wouldn’t be possible without our Fiat Funding Specialists. Our team is always adapting to changes in processes, regulations, and developing technologies in the traditional funding world. Members of the Fiat Funding team are bright individuals, who combine their crypto passion with a deep understanding of domestic and international payment systems used across the globe. Our team is constantly communicating with clients, as well as funding providers, to resolve funding-related issues, as well as being security-focused to ensure bad actors are stopped in their tracks. Fiat Funding is a vast world that we excitingly conquer to keep Kraken as one of the most innovative and accessible exchanges in the world. This is a fully remote role requiring English fluency, based in Chile, Uruguay or Colombia You must be willing to work evenings and weekends This is a temporary 6-month contract This is a fully remote role requiring English fluency, based in Chile, Uruguay or Colombia You must be willing to work evenings and weekends This is a temporary 6-month contract We’re accepting applicants for our Client Engagement team, which provides first rate customer support to our users and also handles most aspects of payment operations. Our team is one of the best in the industry, and we're looking for people who can make us better. Many of us work remotely, but we’re in touch with each other constantly. We collaborate to solve tough problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community, and many of us have become close friends. Primarily utilizing email (live chat and phone support may also be required at times) to respond to between 50 to 150+ client requests regarding payments and other general questions on a daily basis Meet Service Level Agreements (SLA) & Quality Assurance (QA) standards Utilize Key Performance Indicators (KPI) Liaise with our partner banks and payment providers to ensure that clients’ transactions are processed in a timely manner Monitor technical issues Strive to make your team’s work as efficient as possible by improving or creating processes, automating as much of your work as possible Primarily utilizing email (live chat and phone support may also be required at times) to respond to between 50 to 150+ client requests regarding payments and other general questions on a daily basis Meet Service Level Agreements (SLA) & Quality Assurance (QA) standards Utilize Key Performance Indicators (KPI) Liaise with our partner banks and payment providers to ensure that clients’ transactions are processed in a timely manner Monitor technical issues Strive to make your team’s work as efficient as possible by improving or creating processes, automating as much of your work as possible This is a fully remote role requiring English fluency Security and privacy focused You must be willing to work non-traditional hours and weekends as scheduled per business need Past experience in payment processing is preferred High output - metrics based experience is a plus Able to make quick decisions autonomously Passionate about clients and their overall experience Excellent computer literacy and ability to learn and navigate new software using multiple platforms. Must be able to use excel and execute simple scripts Detail oriented Crypto trading experience, preferably on multiple platforms Fantastic communication skills in order to operate globally across multiple departments and stakeholders Prior relevant experience in financial services, crypto, technology, and/or customer support This is a fully remote role requiring English fluency Security and privacy focused You must be willing to work non-traditional hours and weekends as scheduled per business need Past experience in payment processing is preferred High output - metrics based experience is a plus Able to make quick decisions autonomously Passionate about clients and their overall experience Excellent computer literacy and ability to learn and navigate new software using multiple platforms. Must be able to use excel and execute simple scripts Detail oriented Crypto trading experience, preferably on multiple platforms Fantastic communication skills in order to operate globally across multiple departments and stakeholders Prior relevant experience in financial services, crypto, technology, and/or customer support Experience with CRM software such as ZenDesk or Salesforce Fluency in the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean Experience with CRM software such as ZenDesk or Salesforce Fluency in the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean Interested so far? Here’s how the hiring process will be: Pre-screen assessment - about crypto and client support (to be completed in 72 hours) Video call with our Talent Acquisition team (30 minutes) Interview with the Client Engagement team (60 minutes) Final interview with Client Engagement team managers/directors (60 minutes) Pre-screen assessment - about crypto and client support (to be completed in 72 hours) Video call with our Talent Acquisition team (30 minutes) Interview with the Client Engagement team (60 minutes) Final interview with Client Engagement team managers/directors (60 minutes) #LI-Remote #LI-GM1 #LATAM This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Account Security Specialist Temporary Contract LATAM
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! In the wild west of crypto, our Account Security team plays a vital role as a beacon of safety and assurance for our clients. As an Account Security Specialist, you will be working alongside a team of vigilant and security-focused individuals who have sharpened their ability to detect danger before, while, and after it happens. Kraken is one of the oldest, most secure exchanges out there, and that wouldn’t be possible without the talent and efforts from our team. From the slightest of security concerns, to compromised accounts, our Account Security team works together to provide 6-star support, and ensure that our clients feel confident in using Kraken for their crypto exploration. This is a fully remote role requiring English fluency, based Chile, Uruguay or Colombia You must be willing to work evenings and weekends This is a temporary 6-month contract This is a fully remote role requiring English fluency, based Chile, Uruguay or Colombia You must be willing to work evenings and weekends This is a temporary 6-month contract The Client Engagement Account Security group is looking for multiple specialists to join the team. This is an entry level position in which you would start in the Account Access group. As an Account Security Specialist, you will effectively be acting as a gatekeeper, assisting clients in regaining access to their Kraken accounts and ensuring illicit actors are kept at bay. You will analyze information provided by clients and combine it with a thorough review of Admin logs to determine if we are in contact with the true account owner. An ideal candidate will have very strong attention to detail, critical thinking skills and a healthy level of paranoia. New specialists on the team would start out as a Level 1, where they would be expected to complete a thorough analysis of accounts, and then forward the ticket to senior specialists who would then take the required actions on the account. Level 1 is essentially our training ground with an estimated duration of 2 to 3 months. Once specialists level up to Level 2 and beyond, they will be granted permissions to take actions on accounts. As you level up in Account Access, you may expand into other areas of Account Security, such as Email Issues, Account Closures and Account Security - Investigations. Be part of a team of Account Security CE Specialists in delivering a 6-Star experience that results in cultivating Kraken Evangelists Stay vigilant, ensuring that security is at the forefront in all aspects of your work Primarily utilizing email to respond to client requests daily regarding issues accessing their Kraken accounts, security concerns or general troubleshooting Strive to make your work as efficient as possible by improving or creating processes, automating as much of your work as possible Meet Service Level Agreements (SLA) while utilizing Key Performance Indicators (KPI) Be diligent in attending training sessions and keeping up with the knowledge building about the industry, and our robust product and service offerings Advance our platform and improve servicing by learning the product inside out to best represent our client’s needs to the relevant teams Be part of a team of Account Security CE Specialists in delivering a 6-Star experience that results in cultivating Kraken Evangelists Stay vigilant, ensuring that security is at the forefront in all aspects of your work Primarily utilizing email to respond to client requests daily regarding issues accessing their Kraken accounts, security concerns or general troubleshooting Strive to make your work as efficient as possible by improving or creating processes, automating as much of your work as possible Meet Service Level Agreements (SLA) while utilizing Key Performance Indicators (KPI) Be diligent in attending training sessions and keeping up with the knowledge building about the industry, and our robust product and service offerings Advance our platform and improve servicing by learning the product inside out to best represent our client’s needs to the relevant teams This is a fully remote role requiring English fluency Security and privacy focused You must be willing to work evenings and weekends (rotationally) Motivated by Kraken’s mission and creating a seamless support experience for our global client base Crypto trading experience, preferably on multiple platforms Fantastic communication skills in order to operate globally across multiple departments and stakeholders Ability to multi-task and to handle high volumes of requests, all while creating a 6-Star experience for our clients Experience working within a metrics-driven environment is a must Able to make quick decisions autonomously Strong attention to detail Prior relevant experience in financial services, crypto, technology, and/or customer support Excellent computer literacy and ability to learn and navigate new software using multiple platforms Experience with compliance, fraud, account access, trust and safety, or other relevant operational domains is a strong asset. This is a fully remote role requiring English fluency Security and privacy focused You must be willing to work evenings and weekends (rotationally) Motivated by Kraken’s mission and creating a seamless support experience for our global client base Crypto trading experience, preferably on multiple platforms Fantastic communication skills in order to operate globally across multiple departments and stakeholders Ability to multi-task and to handle high volumes of requests, all while creating a 6-Star experience for our clients Experience working within a metrics-driven environment is a must Able to make quick decisions autonomously Strong attention to detail Prior relevant experience in financial services, crypto, technology, and/or customer support Excellent computer literacy and ability to learn and navigate new software using multiple platforms Experience with compliance, fraud, account access, trust and safety, or other relevant operational domains is a strong asset. Fluent in one of the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean Scheduling preference of working every weekend is ideal, but not required. Fluent in one of the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean Scheduling preference of working every weekend is ideal, but not required. Interested so far? Here’s how the hiring process will look: Pre-screen assessment - about crypto and client support (to be completed in 72 hours) Video call with our Talent Acquisition team (30 minutes) Interview with the Client Engagement team (60 minutes) Final interview with Client Engagement team managers/directors (60 minutes) Pre-screen assessment - about crypto and client support (to be completed in 72 hours) Video call with our Talent Acquisition team (30 minutes) Interview with the Client Engagement team (60 minutes) Final interview with Client Engagement team managers/directors (60 minutes) #LI-Remote #LI-GM1 #LATAM This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Fiat Funding Specialist Temporary Contract Europe
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! The Fiat Funding team boasts an impressive expertise in the field of fiat payment systems. It is absolutely essential that our clients have a seamless cash deposit and withdrawal experience, and that wouldn’t be possible without our Fiat Funding Specialists. Our team is always adapting to changes in processes, regulations, and developing technologies in the traditional funding world. Members of the Fiat Funding team are bright individuals, who combine their crypto passion with a deep understanding of domestic and international payment systems used across the globe. Our team is constantly communicating with clients, as well as funding providers, to resolve funding-related issues as well as being security-focused to ensure bad actors are stopped in their tracks. Fiat Funding is a vast world that we excitingly conquer to keep Kraken as one of the most innovative and accessible exchanges in the world. This is a fully remote role requiring English fluency You must be willing to work evenings and weekends This is a 6 months temporary contract This is a fully remote role requiring English fluency You must be willing to work evenings and weekends This is a 6 months temporary contract We’re accepting applicants for our Client Engagement team, which provides first rate customer support to our users and also handles most aspects of payment operations. Our team is one of the best in the industry, and we're looking for people who can make us better. Many of us work remotely, but we’re in touch with each other constantly. We collaborate to solve tough problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community, and many of us have become close friends. Primarily utilizing email and live chat to respond to between 50 to 150+ client requests regarding payments and other general questions on a daily basis Meet Service Level Agreements (SLA) & Quality Assurance (QA) standards Utilize Key Performance Indicators (KPI) Liaise with our partner banks and payment providers to ensure that clients’ transactions are processed in a timely manner Monitor technical issues Strive to make your team’s work as efficient as possible by improving or creating processes, automating as much of your work as possible Primarily utilizing email and live chat to respond to between 50 to 150+ client requests regarding payments and other general questions on a daily basis Meet Service Level Agreements (SLA) & Quality Assurance (QA) standards Utilize Key Performance Indicators (KPI) Liaise with our partner banks and payment providers to ensure that clients’ transactions are processed in a timely manner Monitor technical issues Strive to make your team’s work as efficient as possible by improving or creating processes, automating as much of your work as possible This is a fully remote role requiring English fluency Security and privacy focused You must be willing to work non-traditional hours and weekends as scheduled per business need Past experience in payment processing is preferred High output - metrics based experience is a plus Able to make quick decisions autonomously Passionate about clients and their overall experience Excellent computer literacy and ability to learn and navigate new software using multiple platforms. Must be able to use excel and execute simple scripts Detail oriented Crypto trading experience, preferably on multiple platforms preferred Fantastic communication skills in order to operate globally across multiple departments and stakeholders Prior relevant experience in financial services, crypto, technology, and/or customer support This is a fully remote role requiring English fluency Security and privacy focused You must be willing to work non-traditional hours and weekends as scheduled per business need Past experience in payment processing is preferred High output - metrics based experience is a plus Able to make quick decisions autonomously Passionate about clients and their overall experience Excellent computer literacy and ability to learn and navigate new software using multiple platforms. Must be able to use excel and execute simple scripts Detail oriented Crypto trading experience, preferably on multiple platforms preferred Fantastic communication skills in order to operate globally across multiple departments and stakeholders Prior relevant experience in financial services, crypto, technology, and/or customer support Experience with CRM software such as ZenDesk or Salesforce Fluency in one of the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean Experience with CRM software such as ZenDesk or Salesforce Fluency in one of the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean #LI-Remote #LI-GM1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
General Support Specialist Temporary Contract
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! The Kraken Client Engagement team’s mission is to drive a 6-star client experience by offering 24/7 comprehensive support on internal and external support requests. This team strives to provide fast and qualified replies that are needed by our fellow Krakenites, all while providing excellent support directly to clients. This is a great opportunity for highly skilled and knowledgeable specialists to grow their responsibilities, and develop expertise across a broad range of experiences at Kraken. You will be joining the Kraken Client Engagement team, working directly with both clients and colleagues to resolve crucial cases. This is a pivotal role on the CE team, where you will serve a critical duty, providing excellent support with plenty of room for growth. You will be part of a team of high performing and solution-oriented Krakenites, and to succeed you should be passionate about building great client experiences, making fast and confident decisions and going above and beyond to help your colleagues as well as our clients. You should feel comfortable working under pressure, continuously finding and applying new information and procedures. Working on high-paced & real-time requests, identifying the issue, understanding the scope and delivering the right answers or executing the correct procedures Continually improve the client experience by providing a 6-star experience in every client's interaction Participating in the continuous improvement of our collective workflow by identifying areas of improvement, providing suggestions and taking matters into your own hands when needed Being diligent in attending training sessions and keeping up with the knowledge-building about the industry, our robust product, and service offerings Identifying sudden changes that could impact our work and communicating them internally through the channels defined for this purpose Utilizing knowledge of crypto to solve complex challenges in a dynamic environment Engaging with clients through multiple channels (chat, email, social, etc.) Working on high-paced & real-time requests, identifying the issue, understanding the scope and delivering the right answers or executing the correct procedures Continually improve the client experience by providing a 6-star experience in every client's interaction Participating in the continuous improvement of our collective workflow by identifying areas of improvement, providing suggestions and taking matters into your own hands when needed Being diligent in attending training sessions and keeping up with the knowledge-building about the industry, our robust product, and service offerings Identifying sudden changes that could impact our work and communicating them internally through the channels defined for this purpose Utilizing knowledge of crypto to solve complex challenges in a dynamic environment Engaging with clients through multiple channels (chat, email, social, etc.) 1+ years of client services/client support experience through multiple channels (chat, email, social, etc) Excellent written English communication skills Ability to manage several tasks and requests concurrently Creative problem solver and strategic thinker Ability to improve operational efficiency and client experience Reliable and quick, with the capacity to work under pressure to deliver timely results Strong knowledge of the cryptocurrency industry and passion for crypto Security and privacy focused, strong understanding of online security principles Have flexibility in your working hours to define your shifts with your Team Leader and be willing to work weekends. Motivated by Kraken’s mission and creating an effortless support experience for our global client base 1+ years of client services/client support experience through multiple channels (chat, email, social, etc) Excellent written English communication skills Ability to manage several tasks and requests concurrently Creative problem solver and strategic thinker Ability to improve operational efficiency and client experience Reliable and quick, with the capacity to work under pressure to deliver timely results Strong knowledge of the cryptocurrency industry and passion for crypto Security and privacy focused, strong understanding of online security principles Have flexibility in your working hours to define your shifts with your Team Leader and be willing to work weekends. Motivated by Kraken’s mission and creating an effortless support experience for our global client base Previous experience with Zendesk Experience working across cross-functional teams and time-zones Crypto trading experience, preferably on multiple platforms Fluency in multiple languages Previous experience with Zendesk Experience working across cross-functional teams and time-zones Crypto trading experience, preferably on multiple platforms Fluency in multiple languages #LI-Remote #LI-JJ2 #APAC #LATAM This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Client Onboarding Specialist Temporary Contract APAC
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Our Client Onboarding team is a critical component in ensuring that our newest clients join the mighty Kraken with minimal friction. Members of the Client Onboarding team have fantastic interpersonal skills, and a knack for assisting crypto newcomers while also remaining vigilant. While we greet each and every client with a smiling face and helping hand, we are always security-focused, and play a vital role in maintaining the secure integrity of Kraken. Acting as a gatekeeper, the Client Onboarding team comfortably escorts new users onto the platform, while stopping nefarious actors in their tracks. We use our cutting-edge tools, and situational awareness to identify where a client may experience difficulties, and provide them with top-notch guidance so that they can begin their crypto journey with Kraken. Client Onboarding Specialists are oftentimes the first point of contact for new users, which is why we take pride in being a friendly and approachable team that gets our clients started on the right foot. This is a fully remote role requiring English fluency, based in Philippines, Vietnam, Malaysia or Thailand You must be willing to work evenings and weekends This is a 6 months temporary contract This is a fully remote role requiring English fluency, based in Philippines, Vietnam, Malaysia or Thailand You must be willing to work evenings and weekends This is a 6 months temporary contract We're seeking passionate, security-first client experience wizards who are absolutely pumped about digital assets! Imagine this: You're part of a dynamic, top-tier team of client experience all-stars, working full-time from home. But here's the kicker: Our mission is what fuels our fire! We're talking about an unwavering commitment to making the crypto universe a better place for each Kraken client by providing a 6 star client experience on each interaction! Build on 12+ years of our mission, and join forces with many of the most talented crypto experts in the world Participate in rigorous training sessions spanning diverse topics, embracing a growth-oriented mindset for continuous learning about the industry, our extensive product line, and service offerings Build on 12+ years of our mission, and join forces with many of the most talented crypto experts in the world Participate in rigorous training sessions spanning diverse topics, embracing a growth-oriented mindset for continuous learning about the industry, our extensive product line, and service offerings You will have the pleasure of ensuring that new clients are provided with a world class service within their early life with Kraken Review, validate, and verify all KYC documents submitted by clients Flag suspicious documents and escalate to the relevant team Respond to client enquiries Update client information upon request Comply with Kraken’s Anti-Money Laundering policies and procedures Ensure that work is compliant to Kraken’s Quality and Risk guidelines Follow process guidelines in verifying each client Work with the team to meet the business objectives Leverage feedback for continuous improvement to the client onboarding process Leverage your crypto knowledge to tackle intricate challenges within a dynamic environment Engage in regular one-on-one video sessions and coaching with your Team Lead Take care of your health through the various benefits available via our dedicated team. Equipment will be provided You will have the pleasure of ensuring that new clients are provided with a world class service within their early life with Kraken Review, validate, and verify all KYC documents submitted by clients Flag suspicious documents and escalate to the relevant team Respond to client enquiries Update client information upon request Comply with Kraken’s Anti-Money Laundering policies and procedures Ensure that work is compliant to Kraken’s Quality and Risk guidelines Follow process guidelines in verifying each client Work with the team to meet the business objectives Leverage feedback for continuous improvement to the client onboarding process Leverage your crypto knowledge to tackle intricate challenges within a dynamic environment Engage in regular one-on-one video sessions and coaching with your Team Lead Take care of your health through the various benefits available via our dedicated team. Equipment will be provided Minimum of 2 years experience in client service or business support role in a global shared services setting Strong cryptocurrency knowledge and passion Deep understanding of client satisfaction, dissatisfaction and NPS metrics Intellectually agile; able to grasp new concepts, ideas and changes to processes Ability to explain resolution and step by step processes to clients or internal co-workers when necessary Strong attention to workflow processes and details Proper business email etiquette with expertise in building and maintaining strong relationships with clients A high degree of personal organization and good time management Innovative thinking and creative problem-solving Highly developed interpersonal skills at all levels to achieve collaborative outcomes Deep orientation in data privacy and security Well-developed presentation skills and confident demeanor Strong verbal and written English communication skills Willing to work on a 24/7 rotating shifts, including holidays and weekends, and have Rest Days on week days No attendance or schedule adherence issues Minimum of 2 years experience in client service or business support role in a global shared services setting Strong cryptocurrency knowledge and passion Deep understanding of client satisfaction, dissatisfaction and NPS metrics Intellectually agile; able to grasp new concepts, ideas and changes to processes Ability to explain resolution and step by step processes to clients or internal co-workers when necessary Strong attention to workflow processes and details Proper business email etiquette with expertise in building and maintaining strong relationships with clients A high degree of personal organization and good time management Innovative thinking and creative problem-solving Highly developed interpersonal skills at all levels to achieve collaborative outcomes Deep orientation in data privacy and security Well-developed presentation skills and confident demeanor Strong verbal and written English communication skills Willing to work on a 24/7 rotating shifts, including holidays and weekends, and have Rest Days on week days No attendance or schedule adherence issues If you love crypto, but you don't meet some of the requirements, apply anyway! We might consider you for either a permanent opportunity or an initial temporary assignment to help you grow your skills at Kraken. Experience with CRM software such as ZenDesk or Salesforce Global Shared Services experience strongly preferred Experience working in a financial account or any organization with high attention to risk compliance Fluency in the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean Experience with CRM software such as ZenDesk or Salesforce Global Shared Services experience strongly preferred Experience working in a financial account or any organization with high attention to risk compliance Fluency in the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean Interested so far? Here’s how the hiring process will be: Pre-screen assessment - about crypto and client support (to be completed in 72 hours) Video call with our Talent Acquisition team (30 minutes) Interview with the Client Engagement team (60 minutes) Final interview with Client Engagement team managers/directors (60 minutes) Pre-screen assessment - about crypto and client support (to be completed in 72 hours) Video call with our Talent Acquisition team (30 minutes) Interview with the Client Engagement team (60 minutes) Final interview with Client Engagement team managers/directors (60 minutes) #LI-Remote #LI-AZ1 #APAC This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Client Onboarding Specialist Temporary Contract Europe
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Our Client Onboarding team is a critical component in ensuring that our newest clients join the mighty Kraken with minimal friction. Krakenites in the Client Onboarding team have fantastic interpersonal skills, and a knack for assisting crypto newcomers while also remaining vigilant. We greet each and every client with a positive attitude and a helping hand, and we are always security-focused as we maintain the best reputation for security in the industry. The Client Onboarding team comfortably escorts new users onto the platform, while stopping nefarious actors in their tracks. We use our cutting-edge tools, and situational awareness to provide clients with top-notch guidance so that they can begin their crypto journey with Kraken. Client Onboarding Specialists are oftentimes the first point of contact for new users, which is why we take pride in being a friendly and approachable team that gets our clients started on the right foot. This is a fully remote role requiring English fluency Spanish and/or French fluency are a bonus You must be willing to work evenings and weekends This is a 6 months temporary contract This is a fully remote role requiring English fluency Spanish and/or French fluency are a bonus You must be willing to work evenings and weekends This is a 6 months temporary contract You will be part of a high-performing global team supporting our clients 24/7/365; this role is integral in connecting with clients to ensure their barriers to success are removed. You will have the pleasure of ensuring that new clients are provided with a world class service within their early life with Kraken Review, validate, and verify all KYC documents submitted by clients Flag suspicious documents and escalate to the relevant team Respond to client enquiries Update client information upon request Comply with Kraken’s Anti-Money Laundering policies and procedures Ensure that work is compliant to Kraken’s Quality and Risk guidelines Follow process guidelines in verifying each client Work with the team to meet the business objectives Leverage feedback for continuous improvement to the client onboarding process You will have the pleasure of ensuring that new clients are provided with a world class service within their early life with Kraken Review, validate, and verify all KYC documents submitted by clients Flag suspicious documents and escalate to the relevant team Respond to client enquiries Update client information upon request Comply with Kraken’s Anti-Money Laundering policies and procedures Ensure that work is compliant to Kraken’s Quality and Risk guidelines Follow process guidelines in verifying each client Work with the team to meet the business objectives Leverage feedback for continuous improvement to the client onboarding process Minimum of 2 years experience in client service or business support role in a global shared services setting Crypto Conviction: Possess a deep passion for, or understanding of the digital asset industry. Ideally you also have a strong knowledge of cryptocurrencies and trading Deep understanding of client satisfaction, dissatisfaction and NPS metrics Deep orientation in data privacy and security Strong verbal and written English communication skills Willing to work on a 24/7 rotating shifts, including holidays and weekends, and have Rest Days on week days No issues with attendance or schedule adherence Intellectually agile; able to grasp new concepts, ideas and changes to processes Strong attention to workflow processes and details Ability to explain resolution and step by step processes to clients or internal co-workers as necessary Proper business email etiquette with expertise in building and maintaining strong relationships with clients A high degree of personal organization and good time management Innovative thinking and creative problem-solving Highly developed interpersonal skills at all levels to achieve collaborative outcomes Well-developed presentation skills and confident demeanor Minimum of 2 years experience in client service or business support role in a global shared services setting Crypto Conviction: Possess a deep passion for, or understanding of the digital asset industry. Ideally you also have a strong knowledge of cryptocurrencies and trading Deep understanding of client satisfaction, dissatisfaction and NPS metrics Deep orientation in data privacy and security Strong verbal and written English communication skills Willing to work on a 24/7 rotating shifts, including holidays and weekends, and have Rest Days on week days No issues with attendance or schedule adherence Intellectually agile; able to grasp new concepts, ideas and changes to processes Strong attention to workflow processes and details Ability to explain resolution and step by step processes to clients or internal co-workers as necessary Proper business email etiquette with expertise in building and maintaining strong relationships with clients A high degree of personal organization and good time management Innovative thinking and creative problem-solving Highly developed interpersonal skills at all levels to achieve collaborative outcomes Well-developed presentation skills and confident demeanor If you love crypto, but you don't meet some of the requirements, apply anyway! We might consider you for either a permanent opportunity or an initial temporary assignment to help you grow your skills at Kraken. Experience with CRM software such as ZenDesk or Salesforce Global Shared Services experience strongly preferred Experience working in a financial account or any organization with high attention to risk compliance Fluency in the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean Experience with CRM software such as ZenDesk or Salesforce Global Shared Services experience strongly preferred Experience working in a financial account or any organization with high attention to risk compliance Fluency in the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean Interested so far? Here’s how the hiring process will be: Pre-screen assessment - about crypto and client support (to be completed in 72 hours) Video call with our Talent Acquisition team (30 minutes) Interview with the Client Engagement team (60 minutes) Final interview with Client Engagement team managers/directors (60 minutes) Pre-screen assessment - about crypto and client support (to be completed in 72 hours) Video call with our Talent Acquisition team (30 minutes) Interview with the Client Engagement team (60 minutes) Final interview with Client Engagement team managers/directors (60 minutes) #LI-Remote #LI-AZ1 #EU This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Client Onboarding Specialist Temporary Contract Canada
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Our Client Onboarding team is a critical component in ensuring that our newest clients join the mighty Kraken with minimal friction. Krakenites in the Client Onboarding team have fantastic interpersonal skills, and a knack for assisting crypto newcomers while also remaining vigilant. We greet each and every client with a positive attitude and a helping hand, and we are always security-focused as we maintain the best reputation for security in the industry. The Client Onboarding team comfortably escorts new users onto the platform, while stopping nefarious actors in their tracks. We use our cutting-edge tools, and situational awareness to provide clients with top-notch guidance so that they can begin their crypto journey with Kraken. Client Onboarding Specialists are oftentimes the first point of contact for new users, which is why we take pride in being a friendly and approachable team that gets our clients started on the right foot. This is a fully remote role requiring English fluency Spanish and/or French fluency are a bonus You must be willing to work evenings and weekends This is a temporary 6-month contract This is a fully remote role requiring English fluency Spanish and/or French fluency are a bonus You must be willing to work evenings and weekends This is a temporary 6-month contract You will be part of a high-performing global team supporting our clients 24/7/365; this role is integral in connecting with clients to ensure their barriers to success are removed. You will have the pleasure of ensuring that new clients are provided with a world class service within their early life with Kraken Review, validate, and verify all KYC documents submitted by clients Flag suspicious documents and escalate to the relevant team Respond to client enquiries Update client information upon request Comply with Kraken’s Anti-Money Laundering policies and procedures Ensure that work is compliant to Kraken’s Quality and Risk guidelines Follow process guidelines in verifying each client Work with the team to meet the business objectives Leverage feedback for continuous improvement to the client onboarding process You will have the pleasure of ensuring that new clients are provided with a world class service within their early life with Kraken Review, validate, and verify all KYC documents submitted by clients Flag suspicious documents and escalate to the relevant team Respond to client enquiries Update client information upon request Comply with Kraken’s Anti-Money Laundering policies and procedures Ensure that work is compliant to Kraken’s Quality and Risk guidelines Follow process guidelines in verifying each client Work with the team to meet the business objectives Leverage feedback for continuous improvement to the client onboarding process Minimum of 2 years experience in client service or business support role in a global shared services setting Crypto Conviction: Possess a deep passion for, or understanding of the digital asset industry. Ideally you also have a strong knowledge of cryptocurrencies and trading Deep understanding of client satisfaction, dissatisfaction and NPS metrics Deep orientation in data privacy and security Strong verbal and written English communication skills Willing to work on a 24/7 rotating shifts, including holidays and weekends No issues with attendance or schedule adherence Intellectually agile; able to grasp new concepts, ideas and changes to processes Strong attention to workflow processes and details Ability to explain resolution and step by step processes to clients or internal co-workers as necessary Proper business email etiquette with expertise in building and maintaining strong relationships with clients A high degree of personal organization and good time management Innovative thinking and creative problem-solving Highly developed interpersonal skills at all levels to achieve collaborative outcomes Well-developed presentation skills and confident demeanor Minimum of 2 years experience in client service or business support role in a global shared services setting Crypto Conviction: Possess a deep passion for, or understanding of the digital asset industry. Ideally you also have a strong knowledge of cryptocurrencies and trading Deep understanding of client satisfaction, dissatisfaction and NPS metrics Deep orientation in data privacy and security Strong verbal and written English communication skills Willing to work on a 24/7 rotating shifts, including holidays and weekends No issues with attendance or schedule adherence Intellectually agile; able to grasp new concepts, ideas and changes to processes Strong attention to workflow processes and details Ability to explain resolution and step by step processes to clients or internal co-workers as necessary Proper business email etiquette with expertise in building and maintaining strong relationships with clients A high degree of personal organization and good time management Innovative thinking and creative problem-solving Highly developed interpersonal skills at all levels to achieve collaborative outcomes Well-developed presentation skills and confident demeanor Experience with CRM software such as ZenDesk or Salesforce Global Shared Services experience strongly preferred Experience working in a financial account or any organization with high attention to risk compliance Fluency in the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean Experience with CRM software such as ZenDesk or Salesforce Global Shared Services experience strongly preferred Experience working in a financial account or any organization with high attention to risk compliance Fluency in the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean Interested so far? Here’s how the hiring process will be: Pre-screen assessment - about crypto and client support (to be completed in 72 hours) Video call with our Talent Acquisition team (30 minutes) Interview with the Client Engagement team (60 minutes) Final interview with Client Engagement team managers/directors (60 minutes) Pre-screen assessment - about crypto and client support (to be completed in 72 hours) Video call with our Talent Acquisition team (30 minutes) Interview with the Client Engagement team (60 minutes) Final interview with Client Engagement team managers/directors (60 minutes) #LI-Remote #LI-JJ2 #CANUS This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Content Designer
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Join our small, but growing design team to write industry leading content and drive forward the mainstream adoption of crypto. You will help us explore, understand and reinvent everything from the way money works, to a bunch of even more ambitious things we can’t talk about yet! To be a content pioneer in a new industry that is rapidly evolving. The opportunity to influence what is potentially the way money is used and talked about for years to come Defining content strategy, making user experiences more intuitive, enforcing consistency, developing new terminology, solving compliance challenges Strategise, write, iterate and collaborate with designers, product managers, design managers, research and other stakeholders to produce effective UX content that compliments the design Our own content design system (KCDS) that harmonises with the Kraken design system. Future goals are to expand the KCDS to improve the quality of content across Kraken and have more content lead products like gamified tutorials and AI interactions with clients. Look at the overall UX of a product or ecosystem and consider how this narratively comes together To be a content pioneer in a new industry that is rapidly evolving. The opportunity to influence what is potentially the way money is used and talked about for years to come Defining content strategy, making user experiences more intuitive, enforcing consistency, developing new terminology, solving compliance challenges Strategise, write, iterate and collaborate with designers, product managers, design managers, research and other stakeholders to produce effective UX content that compliments the design Our own content design system (KCDS) that harmonises with the Kraken design system. Future goals are to expand the KCDS to improve the quality of content across Kraken and have more content lead products like gamified tutorials and AI interactions with clients. Look at the overall UX of a product or ecosystem and consider how this narratively comes together 3+ years working as an UX Writer or Content Designer Strong Portfolio of Content Design achievements Experience creating scalable content Adaptability - you need to be constantly willing to learn about new things and hitting the ground running, asking lots of questions of people here to understand a new product or concept. We value people who take initiative and collaborate independently rather than require instruction Track-record of resilience, agility, and an ability to thrive in dynamic growth environments 3+ years working as an UX Writer or Content Designer Strong Portfolio of Content Design achievements Experience creating scalable content Adaptability - you need to be constantly willing to learn about new things and hitting the ground running, asking lots of questions of people here to understand a new product or concept. We value people who take initiative and collaborate independently rather than require instruction Track-record of resilience, agility, and an ability to thrive in dynamic growth environments #LI-Remote #LI-TN1 #USEU This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Brand Designer II
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! At Kraken our mission is to accelerate the adoption of cryptocurrency to empower all humans to achieve financial freedom and inclusion. We’re interested in meeting individuals who believe in this vision and are energized by the challenge it presents — those who will rise to the occasion when called upon yet understand the importance of maintaining our playful and fun creative culture. We are looking for motivated, detail-oriented self-starters, with a passion for beautiful design that delivers meaningful experiences to our customers, and continuing fantastic results for our rapidly expanding business. All designers on our team collaborate closely with product, marketing, researchers, and content specialists, so you must be comfortable working in this cooperative model. We feel that the best work comes when creative people roll up their sleeves and solve problems together. Work closely with a passionate Brand Design team responsible for ideating and producing a variety of modern design assets Being able to implement brand guidelines and give feedback on how to improve the consistency of our brand Take concepts from ideation to delivery Actively participate in design reviews, both seeking and giving meaningful and supportive feedback Help grow our inclusive design team culture with your unique personality. Collaborate with teams across the company, from marketing to product to engineering. Work holistically across campaigns, animation, and design Take full accountability for your work and exercise consideration of every detail Innovate and explore the edges of technology and creativity Work closely with a passionate Brand Design team responsible for ideating and producing a variety of modern design assets Being able to implement brand guidelines and give feedback on how to improve the consistency of our brand Take concepts from ideation to delivery Actively participate in design reviews, both seeking and giving meaningful and supportive feedback Help grow our inclusive design team culture with your unique personality. Collaborate with teams across the company, from marketing to product to engineering. Work holistically across campaigns, animation, and design Take full accountability for your work and exercise consideration of every detail Innovate and explore the edges of technology and creativity Minimum of 4 years experience in Brand Design working in agencies, or in-house A strong portfolio showcasing detail-oriented design work, strategic thinking and provocative creative A strong foundation in design (typography, color, layout, and composition) as well as some art direction chops Comfortable with the basics of After Effects and motion design Comfortable in Figma as well as Adobe CC products Ability to work independently, as well as in a team environment, taking direction from art directors and design leads Desire to thrive within a fast-paced, emerging industry with a variety of design challenges A proactive communicator with experience communicating with stakeholders and collaborators on a daily basis Experience in Crypto or an avid follower of the industry Minimum of 4 years experience in Brand Design working in agencies, or in-house A strong portfolio showcasing detail-oriented design work, strategic thinking and provocative creative A strong foundation in design (typography, color, layout, and composition) as well as some art direction chops Comfortable with the basics of After Effects and motion design Comfortable in Figma as well as Adobe CC products Ability to work independently, as well as in a team environment, taking direction from art directors and design leads Desire to thrive within a fast-paced, emerging industry with a variety of design challenges A proactive communicator with experience communicating with stakeholders and collaborators on a daily basis Experience in Crypto or an avid follower of the industry Some experience with 3D is a plus Some experience with 3D is a plus #EU #LI-PE1 #LI-Remote This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Phone Support Specialist Temporary Contract LATAM
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! By combining in-depth crypto knowledge, a passion for the industry, and a strong technical background, our Phone Support team plays a strong role in our success and ability to deliver world class support. The Phone Support team is critical in our mission of bringing crypto to every corner of the world, and is full of bright, charismatic individuals with a knack for helping others. Not only are they bright, but also vigilant and in-touch with the ever changing crypto world. Our Phone Support team is incredibly adaptable, adjusting workflows and processes in matters of minutes to accommodate our clients’ requests and ensure that their Kraken experience is something to remember. In many cases, the Phone Support team is the first point of contact for our clients, and it is our duty to leave a fantastic impression, while making sure inquiries are handled directly or escalated to the appropriate specialists. This is a fully remote role requiring English fluency, based in Chile, Uruguay or Colombia Spanish and French fluency are a bonus You must be willing to work evenings and weekends This is a temporary 6-month contract This is a fully remote role requiring English fluency, based in Chile, Uruguay or Colombia Spanish and French fluency are a bonus You must be willing to work evenings and weekends This is a temporary 6-month contract We're seeking passionate, security-first client experience wizards who are absolutely pumped about digital assets! Imagine this: You're part of a dynamic, top-tier team of client experience all-stars, working full-time from home. But here's the kicker: Our mission is what fuels our fire! We're talking about an unwavering commitment to making the crypto universe a better place for each Kraken client by providing a 6 star client experience on each interaction! Working at Kraken: Build on 12+ years of our mission, and join forces with many of the most talented crypto experts in the world Working at Kraken: Build on 12+ years of our mission, and join forces with many of the most talented crypto experts in the world Client Interaction: Handle frontline client interactions through phone support and chat, prioritizing swift issue resolution and exceptional client care Client Interaction: Handle frontline client interactions through phone support and chat, prioritizing swift issue resolution and exceptional client care Comprehensive Training: Participate in rigorous training sessions spanning diverse topics, embracing a growth-oriented mindset for continuous learning about the industry, our extensive product line, and service offerings Performance Excellence: Attain performance targets established by your Team Lead/Supervisor, aligning with Kraken’s overarching objectives Crypto Expertise: Leverage your crypto knowledge to tackle intricate challenges within a dynamic environment Ongoing Support: Engage in regular one-on-one video sessions and coaching with your Team Lead Wellness: Take care of your health through the various benefits available via our dedicated team Equipment will be provided Comprehensive Training: Participate in rigorous training sessions spanning diverse topics, embracing a growth-oriented mindset for continuous learning about the industry, our extensive product line, and service offerings Performance Excellence: Attain performance targets established by your Team Lead/Supervisor, aligning with Kraken’s overarching objectives Crypto Expertise: Leverage your crypto knowledge to tackle intricate challenges within a dynamic environment Ongoing Support: Engage in regular one-on-one video sessions and coaching with your Team Lead Wellness: Take care of your health through the various benefits available via our dedicated team Equipment will be provided Security and Privacy Focus: Prioritize security and privacy for Kraken and our clients Mission-Driven: Motivated by Kraken's mission and driven to create a seamless support experience for our diverse global client base Flexibility: This is a full-time, 100% remote role working from home with various schedules and weekends required, we offer a generous amount of paid vacation time Language Proficiency: Fluent in English and either Spanish or French (bonus) Crypto Conviction: Possess a deep passion for, or understanding of the digital asset industry. Ideally you also have a strong knowledge of cryptocurrencies and trading Client Support Experience: Minimum of 1 year of experience in providing phone support, email, and/or instant-messaging support to clients Effective Communication: Excellent communication skills Adaptability: Ability to thrive in a fast-paced environment Security and Privacy Focus: Prioritize security and privacy for Kraken and our clients Mission-Driven: Motivated by Kraken's mission and driven to create a seamless support experience for our diverse global client base Flexibility: This is a full-time, 100% remote role working from home with various schedules and weekends required, we offer a generous amount of paid vacation time Language Proficiency: Fluent in English and either Spanish or French (bonus) Crypto Conviction: Possess a deep passion for, or understanding of the digital asset industry. Ideally you also have a strong knowledge of cryptocurrencies and trading Client Support Experience: Minimum of 1 year of experience in providing phone support, email, and/or instant-messaging support to clients Effective Communication: Excellent communication skills Adaptability: Ability to thrive in a fast-paced environment If you love crypto, but you don't meet some of the requirements, apply anyway! We might consider you for either a permanent opportunity or an initial temporary assignment to help you grow your skills at Kraken. Pre-screen assessment - about crypto and client support (to be completed in 72 hours) Video call with our Talent Acquisition team (30 minutes) Interview with the Client Engagement team (60 minutes) Final interview with Client Engagement team managers/directors (60 minutes) Pre-screen assessment - about crypto and client support (to be completed in 72 hours) Video call with our Talent Acquisition team (30 minutes) Interview with the Client Engagement team (60 minutes) Final interview with Client Engagement team managers/directors (60 minutes) #LI-Remote #LI-JJ2 #LATAM This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Compliance Senior Associate Privacy
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Our global Compliance team is redefining how compliance should be done - we challenge the norms and practices of the incumbent industry participants to identify ways to make Compliance at Kraken a competitive advantage. Our teams navigate the regulatory uncertainty and changing policy positions of global regulators and governments to help chart a path that ensures Kraken is successful in a truly dynamic industry. We are building an industry-leading privacy and AI compliance program that earns the trust of our clients and staff, and we have an exciting opportunity for the right person looking to develop their privacy career in a global tech company. You will team up with privacy subject matter experts and key internal partners to drive our program and business initiatives forward with velocity. A few initiatives the Privacy Office have been actively driving/supporting: Reducing lead escalation and response time to standard Data Subject Rights requests Mapping Kraken’s AI-driven initiatives for impact assessments Exploring innovative and compliance-driven ways to perform product and marketing analytics Developing scalable and systemised Records of Processing activities Adding transparency to our notices Reducing lead escalation and response time to standard Data Subject Rights requests Mapping Kraken’s AI-driven initiatives for impact assessments Exploring innovative and compliance-driven ways to perform product and marketing analytics Developing scalable and systemised Records of Processing activities Adding transparency to our notices The ideal candidate will be analytical, self-motivated, able to thrive in a fast-paced environment and an effective communicator across multiple teams in the organization. You should be able to spot trends and see the big picture while successfully handling individual tasks that span the wider team. You must be committed to the values of teamwork, integrity, and innovation. This role will report to the Global Data Privacy Officer (GDPO) as part of our compliance group. The role is remote for candidates based in Europe. Support the escalation and resolution of privacy incidents and data subjects rights requests Offer practical privacy advice to our business partners Develop metrics and dashboards to help scale our compliance program Maintain our library of privacy impact assessments, records of processing activities, and privacy guidance documentation Drive the integration of new tooling (including AI solutions) Assist with responding to data protection authorities as needed Deliver ongoing guidance and training to key business partners Track privacy projects from initiation to completion Stay abreast of and research developments in international privacy & AI regulations and enforcement trends Support the escalation and resolution of privacy incidents and data subjects rights requests Offer practical privacy advice to our business partners Develop metrics and dashboards to help scale our compliance program Maintain our library of privacy impact assessments, records of processing activities, and privacy guidance documentation Drive the integration of new tooling (including AI solutions) Assist with responding to data protection authorities as needed Deliver ongoing guidance and training to key business partners Track privacy projects from initiation to completion Stay abreast of and research developments in international privacy & AI regulations and enforcement trends 3+ years of relevant professional experience Experience supporting a privacy function in a tech or financial services company Experience advising on the GDPR and general knowledge of other key privacy frameworks (e.g., CCPA, PIPEDA) Experience creating metrics, dashboards, or project trackers Experience with well-known knowledge base, task tracking, or data visualization tools Experience in optimizing policies and procedures to demonstrate compliance with various external compliance frameworks (e.g., GDPR, ISO, SOC, FINRA) Ability to write and speak clearly and concisely in English 3+ years of relevant professional experience Experience supporting a privacy function in a tech or financial services company Experience advising on the GDPR and general knowledge of other key privacy frameworks (e.g., CCPA, PIPEDA) Experience creating metrics, dashboards, or project trackers Experience with well-known knowledge base, task tracking, or data visualization tools Experience in optimizing policies and procedures to demonstrate compliance with various external compliance frameworks (e.g., GDPR, ISO, SOC, FINRA) Ability to write and speak clearly and concisely in English Law degree or computer science degree Experience working with auditors and regulators CIPM, CIPT, CIPP/E or CIPP certification Experience working with Slack, Airtable, and/or a Privacy program management software (eg. OneTrust) Law degree or computer science degree Experience working with auditors and regulators CIPM, CIPT, CIPP/E or CIPP certification Experience working with Slack, Airtable, and/or a Privacy program management software (eg. OneTrust) #LI-CM1 #LI-Remote This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Phone Support Specialist Temporary Contract Canada
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! The Kraken Client Engagement team continues to grow at an astounding rate and we continue to hire as many talented specialists as we can find. On the Phone Support team, we are looking for quality and results driven candidates that can provide end-to-end support on a variety of our clients’ requests. By combining in-depth crypto knowledge, a passion for the industry, and a strong technical background, you can play a strong role in our success and ability to deliver world class support. This role requires proficiency in English, and French or Spanish is a plus! You must be willing to work evenings and weekends This is a temporary 6-month contract This role requires proficiency in English, and French or Spanish is a plus! You must be willing to work evenings and weekends This is a temporary 6-month contract Working at Kraken: Build on 12+ years of our mission, and join forces with many of the most talented crypto experts in the world Working at Kraken: Build on 12+ years of our mission, and join forces with many of the most talented crypto experts in the world Client Interaction: Answering phone calls and always providing amicable interactions, focusing on quick resolutions for client issues Client Interaction: Answering phone calls and always providing amicable interactions, focusing on quick resolutions for client issues Comprehensive Training: Participate in rigorous training sessions spanning diverse topics, embracing a growth-oriented mindset for continuous learning about the industry, our extensive product line, and service offerings Performance Excellence: Attain performance targets established by your Team Lead/Supervisor, aligning with Kraken’s overarching objectives Crypto Expertise: Leverage your crypto knowledge to tackle intricate challenges within a dynamic environment Ongoing Support: Engage in regular one-on-one video sessions and coaching with your Team Lead Wellness: Take care of your health through the various benefits available via our dedicated team Equipment will be provided Comprehensive Training: Participate in rigorous training sessions spanning diverse topics, embracing a growth-oriented mindset for continuous learning about the industry, our extensive product line, and service offerings Performance Excellence: Attain performance targets established by your Team Lead/Supervisor, aligning with Kraken’s overarching objectives Crypto Expertise: Leverage your crypto knowledge to tackle intricate challenges within a dynamic environment Ongoing Support: Engage in regular one-on-one video sessions and coaching with your Team Lead Wellness: Take care of your health through the various benefits available via our dedicated team Equipment will be provided Security and Privacy Focus: Prioritize security and privacy for Kraken and our clients Mission-Driven: Motivated by Kraken's mission and driven to create a seamless support experience for our diverse global client base Flexibility: This is a full-time, 100% remote role working from home with various schedules and weekends required, we offer a generous amount of paid vacation time Crypto Conviction: Possess a deep passion for, or understanding of the digital asset industry. Ideally you also have a strong knowledge of cryptocurrencies and trading Client Support Experience: Minimum of 1 year of experience in phone support to clients Effective Communication: Excellent communication skills Adaptability: Ability to multi-task and to handle high volumes of requests, all while creating a six-star experience for our clients Security and Privacy Focus: Prioritize security and privacy for Kraken and our clients Mission-Driven: Motivated by Kraken's mission and driven to create a seamless support experience for our diverse global client base Flexibility: This is a full-time, 100% remote role working from home with various schedules and weekends required, we offer a generous amount of paid vacation time Crypto Conviction: Possess a deep passion for, or understanding of the digital asset industry. Ideally you also have a strong knowledge of cryptocurrencies and trading Client Support Experience: Minimum of 1 year of experience in phone support to clients Effective Communication: Excellent communication skills Adaptability: Ability to multi-task and to handle high volumes of requests, all while creating a six-star experience for our clients Pre-screen assessment on crypto and client support (to be completed in 72 hours) Video call with our Talent Acquisition team (30 minutes) Interview with the Client Engagement team (60 minutes) Final interview with Client Engagement team managers/directors (60 minutes) Pre-screen assessment on crypto and client support (to be completed in 72 hours) Video call with our Talent Acquisition team (30 minutes) Interview with the Client Engagement team (60 minutes) Final interview with Client Engagement team managers/directors (60 minutes) #LI-Remote #LI-JJ2 #CANUS This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Client Onboarding Specialist Temporary Contract LATAM
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Our Client Onboarding team is a critical component in ensuring that our newest clients join the mighty Kraken with minimal friction. Members of the Client Onboarding team have fantastic interpersonal skills, and a knack for assisting crypto newcomers while also remaining vigilant. While we greet each and every client with a smiling face and helping hand, we are always security-focused, and play a vital role in maintaining the secure integrity of Kraken. Acting as a gatekeeper, the Client Onboarding team comfortably escorts new users onto the platform, while stopping nefarious actors in their tracks. We use our cutting-edge tools, and situational awareness to identify where a client may experience difficulties, and provide them with top-notch guidance so that they can begin their crypto journey with Kraken. Client Onboarding Specialists are oftentimes the first point of contact for new users, which is why we take pride in being a friendly and approachable team that gets our clients started on the right foot. This is a fully remote role requiring English fluency, based Chile, Uruguay or Colombia You must be willing to work evenings and weekends This is a temporary 6-month contract This is a fully remote role requiring English fluency, based Chile, Uruguay or Colombia You must be willing to work evenings and weekends This is a temporary 6-month contract We're seeking passionate, security-first client experience wizards who are absolutely pumped about digital assets! Imagine this: You're part of a dynamic, top-tier team of client experience all-stars, working full-time from home. But here's the kicker: Our mission is what fuels our fire! We're talking about an unwavering commitment to making the crypto universe a better place for each Kraken client by providing a 6 star client experience on each interaction! Build on 12+ years of our mission, and join forces with many of the most talented crypto experts in the world Take care of your health through the various benefits available via our dedicated team. Work on client’s KYC documents, using KYC applications and email tickets Review and verify the KYC documents submitted by the clients, to ensure documents are authentic and valid Validate the Proof of Residence submitted by the Clients Flag suspicious documents and escalate to the relevant team Respond to the Client’s enquiries regarding their applications or to upgrade to a higher tier Update Client’s information upon request Comply to Kraken’s Anti-Money Laundering policies and procedures Ensure that work is compliant to Kraken’s Quality and Risk guidelines Provide 6 star experience to the Clients in every interaction Ensure that process guidelines are followed in verifying the client Work with the team to meet the business objectives Leverage feedback for continuous improvement to the client onboarding process Leverage your crypto knowledge to tackle intricate challenges within a dynamic environment Equipment will be provided Build on 12+ years of our mission, and join forces with many of the most talented crypto experts in the world Take care of your health through the various benefits available via our dedicated team. Work on client’s KYC documents, using KYC applications and email tickets Review and verify the KYC documents submitted by the clients, to ensure documents are authentic and valid Validate the Proof of Residence submitted by the Clients Flag suspicious documents and escalate to the relevant team Respond to the Client’s enquiries regarding their applications or to upgrade to a higher tier Update Client’s information upon request Comply to Kraken’s Anti-Money Laundering policies and procedures Ensure that work is compliant to Kraken’s Quality and Risk guidelines Provide 6 star experience to the Clients in every interaction Ensure that process guidelines are followed in verifying the client Work with the team to meet the business objectives Leverage feedback for continuous improvement to the client onboarding process Leverage your crypto knowledge to tackle intricate challenges within a dynamic environment Equipment will be provided Minimum of 2 years experience in client service or business support role in a global shared services setting Strong cryptocurrency knowledge and passion Deep understanding of client satisfaction, dissatisfaction and NPS metrics Intellectually agile; able to grasp new concepts, ideas and changes to processes Ability to explain resolution and step by step processes to clients or internal co-workers when necessary Strong attention to workflow processes and details Proper business email etiquette with expertise in building and maintaining strong relationships with clients A high degree of personal organization and good time management Innovative thinking and creative problem-solving Highly developed interpersonal skills at all levels to achieve collaborative outcomes Deep orientation in data privacy and security Well-developed presentation skills and confident demeanor Strong verbal and written English communication skills Willing to work on a 24/7 rotating shifts, including holidays and weekends, and have Rest Days on week days No attendance or schedule adherence issues Minimum of 2 years experience in client service or business support role in a global shared services setting Strong cryptocurrency knowledge and passion Deep understanding of client satisfaction, dissatisfaction and NPS metrics Intellectually agile; able to grasp new concepts, ideas and changes to processes Ability to explain resolution and step by step processes to clients or internal co-workers when necessary Strong attention to workflow processes and details Proper business email etiquette with expertise in building and maintaining strong relationships with clients A high degree of personal organization and good time management Innovative thinking and creative problem-solving Highly developed interpersonal skills at all levels to achieve collaborative outcomes Deep orientation in data privacy and security Well-developed presentation skills and confident demeanor Strong verbal and written English communication skills Willing to work on a 24/7 rotating shifts, including holidays and weekends, and have Rest Days on week days No attendance or schedule adherence issues Experience with CRM software such as ZenDesk or Salesforce Global Shared Services experience strongly preferred Experience working in a financial account or any organization with high attention to risk compliance Fluency in the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean Experience with CRM software such as ZenDesk or Salesforce Global Shared Services experience strongly preferred Experience working in a financial account or any organization with high attention to risk compliance Fluency in the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean Interested so far? Here’s how the hiring process will be: Pre-screen assessment - about crypto and client support (to be completed in 72 hours) Video call with our Talent Acquisition team (30 minutes) Interview with the Client Engagement team (60 minutes) Final interview with Client Engagement team managers/directors (60 minutes) Pre-screen assessment - about crypto and client support (to be completed in 72 hours) Video call with our Talent Acquisition team (30 minutes) Interview with the Client Engagement team (60 minutes) Final interview with Client Engagement team managers/directors (60 minutes) #LI-Remote #LI-JJ2 #LATAM This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Head of International Compliance
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Our global Compliance team is redefining how compliance should be done - we challenge the norms and practices of the incumbent industry participants to identify ways to make Compliance at Kraken a competitive advantage. Our teams navigate the regulatory uncertainty and changing policy positions of global regulators and governments to help chart a path that ensures Kraken is successful in a dynamic industry. The team embraces hyper-transparency, fostering an environment of open dialogue, candid discussions staying adaptable in the ever-evolving crypto industry whilst ensuring, at all times, that risk management remains a key driver as we expand and scale our market leading proposition and services globally. As the Head of International Compliance at Kraken you will be a key leader responsible for overseeing and coordinating the compliance functions across various regions globally. The role involves dotted line management of Regional Compliance Officers (RCOs) to ensure the company's operations align with applicable laws, regulations, and industry standards. The successful candidate will play a pivotal role in maintaining the integrity and reputation of Kraken in the cryptocurrency market. The ideal candidate should have experience leading in a high-growth, fast-moving crypto, fintech or exchange trading environment, with a deep understanding of requirements applicable to Kraken’s activity consistent with regulators’ requirements including anti-financial crimes (AML/CTF), markets and trading regulations relevant to crypto asset activities globally. The candidate must have prior regulated crypto services experience. She or he will deliver scalable solutions to help Compliance operate as an agile, regulatory tech, data driven machine. She or he will have a bias for action, focusing on automation and scalable business solutions that help Kraken to improve clients’ experience while complying with regulatory requirements. This role is based remotely in the EU and reports to the Global CCO. Global Compliance Oversight: Work with the Global and Regional Compliance as well as Regional Operations leadership teams to develop and implement a robust global compliance strategy to ensure adherence to regulatory requirements across jurisdictions where Kraken operates Provide strategic guidance to RCOs in interpreting and applying relevant laws and regulations and control frameworks Support the Kraken Product Team and Product Compliance on new product roll outs by coordinating and harmonising advice on the compliance impacts and requirements associated with localized product launches Coordinate, manage or contribute to independent assessments and examinations of both the regional and global compliance programmes Team Leadership and Coordination: Lead, develop and manage a team of RCOs Foster a culture of compliance, ethical conduct, and continuous improvement within the compliance team at Group and local level Work closely with Kraken’s Executive Leadership to implement scalable operational compliance requirements across regions Monitor internal and external business, regulatory and technology environments to identify new or emerging compliance risks and verify remediation of issues as applicable. Partner with the Managing Directors and Regional Operations executives to leverage regulatory technology, and scale operational efficiencies and controls for regional group entities. Manage resources and budgeting aligned with Regional Operations and RCOs. Develop and support RCOs to achieve career goals. Policy Development and Implementation: Collaborate with legal, policy and regulatory compliance teams to develop and update compliance policies and procedures Ensure consistent implementation of policies and procedures across all regions, focusing on implementation of the EU Markets in Crypto Asset Regulation Reporting: Oversee and harmonise regulatory reporting to relevant authorities in various jurisdictions Work with Regional Compliance Officers to keep abreast of changes in regulatory requirements and promptly update internal processes accordingly Maintain robust key performance and risk indicator reporting Training and Awareness: Support the regulatory compliance team in developing and delivering employee compliance training programs Promote a culture of compliance awareness throughout the organization Risk Assessment, Mitigation and Remediation: Manage risk assessments to identify potential compliance risks and develop strategies to mitigate these risks Interface with global teams to ensure monitoring and surveillance programs detect and address risks consistent with local requirements Communicate findings, self-identified risks and recommendations to management and stakeholders regarding escalated or high-risk compliance issues Collaborate to enhance exam and audit management programs, and ensure resolution of findings Collaborate with the internal remediation and prioritization’s team Act as escalation point of contact to RCOs and MDs on regulatory compliance matters and help to design scalable solutions Oversee RCOs to ensure local entities’ compliance with applicable regulatory requirements Support RCOs with Board of Director and executive reporting Assess and oversee the implementation of new regulatory compliance requirements, perform regulatory horizon scanning, and advise executive management accordingly. Coordinate and contribute to Markets in Crypto Asset Regulation strategy, design and implementation Oversee obtaining and maintaining regulatory licenses and/or registrations, including proactive identification of changes required to maintain registrations or licenses Coordinate and liaise across Compliance to ensure alignment between global, regional and local compliance policies, procedures, and operations Global Compliance Oversight: Work with the Global and Regional Compliance as well as Regional Operations leadership teams to develop and implement a robust global compliance strategy to ensure adherence to regulatory requirements across jurisdictions where Kraken operates Provide strategic guidance to RCOs in interpreting and applying relevant laws and regulations and control frameworks Support the Kraken Product Team and Product Compliance on new product roll outs by coordinating and harmonising advice on the compliance impacts and requirements associated with localized product launches Coordinate, manage or contribute to independent assessments and examinations of both the regional and global compliance programmes Work with the Global and Regional Compliance as well as Regional Operations leadership teams to develop and implement a robust global compliance strategy to ensure adherence to regulatory requirements across jurisdictions where Kraken operates Provide strategic guidance to RCOs in interpreting and applying relevant laws and regulations and control frameworks Support the Kraken Product Team and Product Compliance on new product roll outs by coordinating and harmonising advice on the compliance impacts and requirements associated with localized product launches Coordinate, manage or contribute to independent assessments and examinations of both the regional and global compliance programmes Team Leadership and Coordination: Lead, develop and manage a team of RCOs Foster a culture of compliance, ethical conduct, and continuous improvement within the compliance team at Group and local level Work closely with Kraken’s Executive Leadership to implement scalable operational compliance requirements across regions Monitor internal and external business, regulatory and technology environments to identify new or emerging compliance risks and verify remediation of issues as applicable. Partner with the Managing Directors and Regional Operations executives to leverage regulatory technology, and scale operational efficiencies and controls for regional group entities. Manage resources and budgeting aligned with Regional Operations and RCOs. Develop and support RCOs to achieve career goals. Lead, develop and manage a team of RCOs Foster a culture of compliance, ethical conduct, and continuous improvement within the compliance team at Group and local level Work closely with Kraken’s Executive Leadership to implement scalable operational compliance requirements across regions Monitor internal and external business, regulatory and technology environments to identify new or emerging compliance risks and verify remediation of issues as applicable. Partner with the Managing Directors and Regional Operations executives to leverage regulatory technology, and scale operational efficiencies and controls for regional group entities. Manage resources and budgeting aligned with Regional Operations and RCOs. Develop and support RCOs to achieve career goals. Policy Development and Implementation: Collaborate with legal, policy and regulatory compliance teams to develop and update compliance policies and procedures Ensure consistent implementation of policies and procedures across all regions, focusing on implementation of the EU Markets in Crypto Asset Regulation Collaborate with legal, policy and regulatory compliance teams to develop and update compliance policies and procedures Ensure consistent implementation of policies and procedures across all regions, focusing on implementation of the EU Markets in Crypto Asset Regulation Reporting: Oversee and harmonise regulatory reporting to relevant authorities in various jurisdictions Work with Regional Compliance Officers to keep abreast of changes in regulatory requirements and promptly update internal processes accordingly Maintain robust key performance and risk indicator reporting Oversee and harmonise regulatory reporting to relevant authorities in various jurisdictions Work with Regional Compliance Officers to keep abreast of changes in regulatory requirements and promptly update internal processes accordingly Maintain robust key performance and risk indicator reporting Training and Awareness: Support the regulatory compliance team in developing and delivering employee compliance training programs Promote a culture of compliance awareness throughout the organization Support the regulatory compliance team in developing and delivering employee compliance training programs Promote a culture of compliance awareness throughout the organization Risk Assessment, Mitigation and Remediation: Manage risk assessments to identify potential compliance risks and develop strategies to mitigate these risks Interface with global teams to ensure monitoring and surveillance programs detect and address risks consistent with local requirements Communicate findings, self-identified risks and recommendations to management and stakeholders regarding escalated or high-risk compliance issues Collaborate to enhance exam and audit management programs, and ensure resolution of findings Collaborate with the internal remediation and prioritization’s team Manage risk assessments to identify potential compliance risks and develop strategies to mitigate these risks Interface with global teams to ensure monitoring and surveillance programs detect and address risks consistent with local requirements Communicate findings, self-identified risks and recommendations to management and stakeholders regarding escalated or high-risk compliance issues Collaborate to enhance exam and audit management programs, and ensure resolution of findings Collaborate with the internal remediation and prioritization’s team Act as escalation point of contact to RCOs and MDs on regulatory compliance matters and help to design scalable solutions Oversee RCOs to ensure local entities’ compliance with applicable regulatory requirements Support RCOs with Board of Director and executive reporting Oversee RCOs to ensure local entities’ compliance with applicable regulatory requirements Support RCOs with Board of Director and executive reporting Assess and oversee the implementation of new regulatory compliance requirements, perform regulatory horizon scanning, and advise executive management accordingly. Coordinate and contribute to Markets in Crypto Asset Regulation strategy, design and implementation Oversee obtaining and maintaining regulatory licenses and/or registrations, including proactive identification of changes required to maintain registrations or licenses Coordinate and liaise across Compliance to ensure alignment between global, regional and local compliance policies, procedures, and operations Coordinate and contribute to Markets in Crypto Asset Regulation strategy, design and implementation Oversee obtaining and maintaining regulatory licenses and/or registrations, including proactive identification of changes required to maintain registrations or licenses Coordinate and liaise across Compliance to ensure alignment between global, regional and local compliance policies, procedures, and operations 10+ years in a regulatory or compliance position at a crypto, fintech or financial institution. Proven track record of successfully managing global compliance teams Experience in managing licenses or registrations in at least 2 geos, preferably crypto or e-money Previous experience in managing regulators and providing compliance program oversight. Comprehensive knowledge of the crypto asset regulatory environment, developments, and relevant registration and licensing requirements for crypto and adjacent financial services Deep understanding of anti-money laundering and know-your-customer best practices including implementation of the EU Anti Money Laundering Directive Executive presence including Board presentation skills Comfort managing in a global, highly matrixed environment across various cultures Strong understanding of E-money, MIFID and Multilateral Trading Facility related regulations Tactical experience in managing independent audits and regulatory examinations Skilled in collaborating with stakeholders at all levels across technical and non-technical groups Experience developing policies and procedures that ensure hyper-growth innovation is advanced compliantly Strong leadership and communication skills, with the ability to influence and collaborate across different functional areas 10+ years in a regulatory or compliance position at a crypto, fintech or financial institution. Proven track record of successfully managing global compliance teams Experience in managing licenses or registrations in at least 2 geos, preferably crypto or e-money Previous experience in managing regulators and providing compliance program oversight. Comprehensive knowledge of the crypto asset regulatory environment, developments, and relevant registration and licensing requirements for crypto and adjacent financial services Deep understanding of anti-money laundering and know-your-customer best practices including implementation of the EU Anti Money Laundering Directive Executive presence including Board presentation skills Comfort managing in a global, highly matrixed environment across various cultures Strong understanding of E-money, MIFID and Multilateral Trading Facility related regulations Tactical experience in managing independent audits and regulatory examinations Skilled in collaborating with stakeholders at all levels across technical and non-technical groups Experience developing policies and procedures that ensure hyper-growth innovation is advanced compliantly Strong leadership and communication skills, with the ability to influence and collaborate across different functional areas J.D., L.L.M. or other advanced degree Advanced professional certifications such as "CAMS", "CFE", etc. J.D., L.L.M. or other advanced degree Advanced professional certifications such as "CAMS", "CFE", etc. #LI-Remote #LI-PE1 #UKEU This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Phone Support Specialist Temporary Contract APAC French Speaking
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! By combining in-depth crypto knowledge, a passion for the industry, and a strong technical background, our Phone Support team plays a strong role in our success and ability to deliver world class support. The Phone Support team is critical in our mission of bringing crypto to every corner of the world, and is full of bright, charismatic individuals with a knack for helping others. Not only are they bright, but also vigilant and in-touch with the ever changing crypto world. Our Phone Support team is incredibly adaptable, adjusting workflows and processes in matters of minutes to accommodate our clients’ requests and ensure that their Kraken experience is something to remember. In many cases, the Phone Support team is the first point of contact for our clients, and it is our duty to leave a fantastic impression, while making sure inquiries are handled directly or escalated to the appropriate specialists. This is a fully remote role requiring English fluency, based in Philippines, Vietnam, Malaysia or Thailand French fluency is mandatory You must be willing to work evenings and weekends This is a 6 months temporary contract This is a fully remote role requiring English fluency, based in Philippines, Vietnam, Malaysia or Thailand French fluency is mandatory You must be willing to work evenings and weekends This is a 6 months temporary contract We're seeking passionate, security-first client experience wizards who are absolutely pumped about digital assets! Imagine this: You're part of a dynamic, top-tier team of client experience all-stars, working full-time from home. But here's the kicker: Our mission is what fuels our fire! We're talking about an unwavering commitment to making the crypto universe a better place for each Kraken client by providing a 6 star client experience on each interaction! Working at Kraken: Build on 12+ years of our mission, and join forces with many of the most talented crypto experts in the world Working at Kraken: Build on 12+ years of our mission, and join forces with many of the most talented crypto experts in the world Client Interaction: Handle frontline client interactions through phone support and chat, prioritizing swift issue resolution and exceptional client care Client Interaction: Handle frontline client interactions through phone support and chat, prioritizing swift issue resolution and exceptional client care Comprehensive Training: Participate in rigorous training sessions spanning diverse topics, embracing a growth-oriented mindset for continuous learning about the industry, our extensive product line, and service offerings Performance Excellence: Attain performance targets established by your Team Lead/Supervisor, aligning with Kraken’s overarching objectives Crypto Expertise: Leverage your crypto knowledge to tackle intricate challenges within a dynamic environment Ongoing Support: Engage in regular one-on-one video sessions and coaching with your Team Lead Wellness: Take care of your health through the various benefits available via our dedicated team Equipment will be provided Comprehensive Training: Participate in rigorous training sessions spanning diverse topics, embracing a growth-oriented mindset for continuous learning about the industry, our extensive product line, and service offerings Performance Excellence: Attain performance targets established by your Team Lead/Supervisor, aligning with Kraken’s overarching objectives Crypto Expertise: Leverage your crypto knowledge to tackle intricate challenges within a dynamic environment Ongoing Support: Engage in regular one-on-one video sessions and coaching with your Team Lead Wellness: Take care of your health through the various benefits available via our dedicated team Equipment will be provided Security and Privacy Focus: Prioritize security and privacy for Kraken and our clients Mission-Driven: Motivated by Kraken's mission and driven to create a seamless support experience for our diverse global client base Flexibility: This is a full-time, 100% remote role working from home with various schedules and weekends required, we offer a generous amount of paid vacation time Language Proficiency: Fluent in English and either Spanish or French (bonus) Crypto Conviction: Possess a deep passion for, or understanding of the digital asset industry. Ideally you also have a strong knowledge of cryptocurrencies and trading Client Support Experience: Minimum of 1 year of experience in providing phone support, email, and/or instant-messaging support to clients Effective Communication: Excellent communication skills Adaptability: Ability to thrive in a fast-paced environment Security and Privacy Focus: Prioritize security and privacy for Kraken and our clients Mission-Driven: Motivated by Kraken's mission and driven to create a seamless support experience for our diverse global client base Flexibility: This is a full-time, 100% remote role working from home with various schedules and weekends required, we offer a generous amount of paid vacation time Language Proficiency: Fluent in English and either Spanish or French (bonus) Crypto Conviction: Possess a deep passion for, or understanding of the digital asset industry. Ideally you also have a strong knowledge of cryptocurrencies and trading Client Support Experience: Minimum of 1 year of experience in providing phone support, email, and/or instant-messaging support to clients Effective Communication: Excellent communication skills Adaptability: Ability to thrive in a fast-paced environment If you love crypto, but you don't meet some of the requirements, apply anyway! We might consider you for either a permanent opportunity or an initial temporary assignment to help you grow your skills at Kraken. Interested so far? Here’s how the hiring process will be: Pre-screen assessment - about crypto and client support (to be completed in 72 hours) Video call with our Talent Acquisition team (30 minutes) Interview with the Client Engagement team (60 minutes) Final interview with Client Engagement team managers/directors (60 minutes) Pre-screen assessment - about crypto and client support (to be completed in 72 hours) Video call with our Talent Acquisition team (30 minutes) Interview with the Client Engagement team (60 minutes) Final interview with Client Engagement team managers/directors (60 minutes) #LI-Remote #LI-AZ1 #APAC This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Crypto Funding Specialist Temporary Contract Canada
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! The Crypto Funding team boasts an impressive roster of skills in the field of crypto funding infrastructure within an exchange. It is absolutely essential that our clients have a seamless cryptocurrency deposit and withdrawal experience, and that wouldn’t be possible without our Crypto Funding Specialists. We make certain that our clients get the most out of our crypto and staking offerings. Our team is constantly adapting to changes in processes, regulations, and developing technologies in the crypto world. Members of the Crypto Funding team are talented individuals, who combine their crypto passion with a deep understanding of cryptocurrency funding flows ensuring client satisfaction. This is a fully remote role requiring English fluency You must be willing to work evenings and weekends This is a temporary 6-month contractWe’re accepting applicants for our Client Engagement team, which provides first rate customer support to our users and also handles most aspects of our Crypto Funding & Staking operations. Our team is one of the best in the industry, and we’re looking for people who can make us better. Many of us work remotely, but we’re in touch with each other constantly. We collaborate to solve tough problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community, and many of us have become close friends. This is a fully remote role requiring English fluency You must be willing to work evenings and weekends This is a temporary 6-month contractWe’re accepting applicants for our Client Engagement team, which provides first rate customer support to our users and also handles most aspects of our Crypto Funding & Staking operations. Our team is one of the best in the industry, and we’re looking for people who can make us better. Many of us work remotely, but we’re in touch with each other constantly. We collaborate to solve tough problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community, and many of us have become close friends. Utilizing e-mail, live chat, and phone support to respond to 20 to 150 client enquiries regarding Cryptocurrency transactions, Staking and various other Crypto related products on a daily basis Meet Service Level Agreements (SLA) Utilize Key Performance Indicators (KPI) Monitor technical issues Liaise with our funding engineers to ensure that client transactions are processed quickly Strive to make your team’s work as efficient as possible by improving or creating processes, automating as much of your work as possible Utilizing e-mail, live chat, and phone support to respond to 20 to 150 client enquiries regarding Cryptocurrency transactions, Staking and various other Crypto related products on a daily basis Meet Service Level Agreements (SLA) Utilize Key Performance Indicators (KPI) Monitor technical issues Liaise with our funding engineers to ensure that client transactions are processed quickly Strive to make your team’s work as efficient as possible by improving or creating processes, automating as much of your work as possible This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends Security and privacy focused Technical understanding of how most major cryptocurrencies function Ability to read Blockchain Documentation Able to make quick decisions autonomously Love helping people This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends Security and privacy focused Technical understanding of how most major cryptocurrencies function Ability to read Blockchain Documentation Able to make quick decisions autonomously Love helping people Interested so far? Here’s how the hiring process will be: Pre-screen assessment - about crypto and client support (to be completed in 72 hours) Video call with our Talent Acquisition team (30 minutes) Interview with the Client Engagement team (60 minutes) Final interview with Client Engagement team managers/directors (60 minutes) Pre-screen assessment - about crypto and client support (to be completed in 72 hours) Video call with our Talent Acquisition team (30 minutes) Interview with the Client Engagement team (60 minutes) Final interview with Client Engagement team managers/directors (60 minutes) #LI-Remote #LI-GM1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Phone Support Specialist Temporary Contract APAC
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! By combining in-depth crypto knowledge, a passion for the industry, and a strong technical background, our Phone Support team plays a strong role in our success and ability to deliver world class support. The Phone Support team is critical in our mission of bringing crypto to every corner of the world, and is full of bright, charismatic individuals with a knack for helping others. Not only are they bright, but also vigilant and in-touch with the ever changing crypto world. Our Phone Support team is incredibly adaptable, adjusting workflows and processes in matters of minutes to accommodate our clients’ requests and ensure that their Kraken experience is something to remember. In many cases, the Phone Support team is the first point of contact for our clients, and it is our duty to leave a fantastic impression, while making sure inquiries are handled directly or escalated to the appropriate specialists. This is a fully remote role requiring English fluency, based in Philippines, Vietnam, Malaysia or Thailand Spanish and French fluency are a bonus You must be willing to work evenings and weekends This is a 6 months temporary contract This is a fully remote role requiring English fluency, based in Philippines, Vietnam, Malaysia or Thailand Spanish and French fluency are a bonus You must be willing to work evenings and weekends This is a 6 months temporary contract We're seeking passionate, security-first client experience wizards who are absolutely pumped about digital assets! Imagine this: You're part of a dynamic, top-tier team of client experience all-stars, working full-time from home. But here's the kicker: Our mission is what fuels our fire! We're talking about an unwavering commitment to making the crypto universe a better place for each Kraken client by providing a 6 star client experience on each interaction! Working at Kraken: Build on 12+ years of our mission, and join forces with many of the most talented crypto experts in the world Working at Kraken: Build on 12+ years of our mission, and join forces with many of the most talented crypto experts in the world Client Interaction: Handle frontline client interactions through phone support and chat, prioritizing swift issue resolution and exceptional client care Client Interaction: Handle frontline client interactions through phone support and chat, prioritizing swift issue resolution and exceptional client care Comprehensive Training: Participate in rigorous training sessions spanning diverse topics, embracing a growth-oriented mindset for continuous learning about the industry, our extensive product line, and service offerings Performance Excellence: Attain performance targets established by your Team Lead/Supervisor, aligning with Kraken’s overarching objectives Crypto Expertise: Leverage your crypto knowledge to tackle intricate challenges within a dynamic environment Ongoing Support: Engage in regular one-on-one video sessions and coaching with your Team Lead Wellness: Take care of your health through the various benefits available via our dedicated team Equipment will be provided Comprehensive Training: Participate in rigorous training sessions spanning diverse topics, embracing a growth-oriented mindset for continuous learning about the industry, our extensive product line, and service offerings Performance Excellence: Attain performance targets established by your Team Lead/Supervisor, aligning with Kraken’s overarching objectives Crypto Expertise: Leverage your crypto knowledge to tackle intricate challenges within a dynamic environment Ongoing Support: Engage in regular one-on-one video sessions and coaching with your Team Lead Wellness: Take care of your health through the various benefits available via our dedicated team Equipment will be provided Security and Privacy Focus: Prioritize security and privacy for Kraken and our clients Mission-Driven: Motivated by Kraken's mission and driven to create a seamless support experience for our diverse global client base Flexibility: This is a full-time, 100% remote role working from home with various schedules and weekends required, we offer a generous amount of paid vacation time Language Proficiency: Fluent in English and either Spanish or French (bonus) Crypto Conviction: Possess a deep passion for, or understanding of the digital asset industry. Ideally you also have a strong knowledge of cryptocurrencies and trading Client Support Experience: Minimum of 1 year of experience in providing phone support, email, and/or instant-messaging support to clients Effective Communication: Excellent communication skills Adaptability: Ability to thrive in a fast-paced environment Security and Privacy Focus: Prioritize security and privacy for Kraken and our clients Mission-Driven: Motivated by Kraken's mission and driven to create a seamless support experience for our diverse global client base Flexibility: This is a full-time, 100% remote role working from home with various schedules and weekends required, we offer a generous amount of paid vacation time Language Proficiency: Fluent in English and either Spanish or French (bonus) Crypto Conviction: Possess a deep passion for, or understanding of the digital asset industry. Ideally you also have a strong knowledge of cryptocurrencies and trading Client Support Experience: Minimum of 1 year of experience in providing phone support, email, and/or instant-messaging support to clients Effective Communication: Excellent communication skills Adaptability: Ability to thrive in a fast-paced environment If you love crypto, but you don't meet some of the requirements, apply anyway! We might consider you for either a permanent opportunity or an initial temporary assignment to help you grow your skills at Kraken. Interested so far? Here’s how the hiring process will be: Pre-screen assessment - about crypto and client support (to be completed in 72 hours) Video call with our Talent Acquisition team (30 minutes) Interview with the Client Engagement team (60 minutes) Final interview with Client Engagement team managers/directors (60 minutes) Pre-screen assessment - about crypto and client support (to be completed in 72 hours) Video call with our Talent Acquisition team (30 minutes) Interview with the Client Engagement team (60 minutes) Final interview with Client Engagement team managers/directors (60 minutes) #LI-Remote #LI-AZ1 #APAC This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Senior Product Designer
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! We are looking for an experienced Senior Product Designer to join the Core Experience team in defining the overall user experience for Kraken products. We are a team that works and thinks horizontally about challenges like navigation, information architecture, discoverability of features, and messaging across the product. We balance the desire to drive significant impact on business objectives with the obsession to deliver insight-backed and intentional designs. Our team works closely together on projects and we have an open culture that values honest feedback. Translate user needs and business requirements into sensible user experiences, working closely with product managers, researchers, engineers, and other designers Balance business objectives, customer needs and insights, and technical considerations to shape solutions that are holistically thought out Develop deep understanding of design systems and patterns to ensure cohesion across products and use cases, while continuing to improve our patterns and usage guidelines Define product information architecture and create standards that push for sensibility and scalability at the structural level and UI level Take concepts from research, to exploration, to prototypes, to production Actively participate in design reviews both seeking and giving meaningful and supportive feedback Translate user needs and business requirements into sensible user experiences, working closely with product managers, researchers, engineers, and other designers Balance business objectives, customer needs and insights, and technical considerations to shape solutions that are holistically thought out Develop deep understanding of design systems and patterns to ensure cohesion across products and use cases, while continuing to improve our patterns and usage guidelines Define product information architecture and create standards that push for sensibility and scalability at the structural level and UI level Take concepts from research, to exploration, to prototypes, to production Actively participate in design reviews both seeking and giving meaningful and supportive feedback Minimum 5+ years of experience delivering high-quality product design work across mobile and desktop platforms. Past experience in core experiences, growth, or horizontal teams is preferred. Systems thinker with experience designing and architecting complex product experiences holistically beyond individual features Demonstration of excellent visual and interaction design skills Understanding of quantitative and qualitative user insights Ability to manage stakeholder relationships and effectively communicate across and upward Self-driven and organized, able to navigate complex problems and ambiguities A desire to work on a growing and evolving design team, helping shape its culture and operations An interest in Bitcoin, cryptocurrency and financial products Minimum 5+ years of experience delivering high-quality product design work across mobile and desktop platforms. Past experience in core experiences, growth, or horizontal teams is preferred. Systems thinker with experience designing and architecting complex product experiences holistically beyond individual features Demonstration of excellent visual and interaction design skills Understanding of quantitative and qualitative user insights Ability to manage stakeholder relationships and effectively communicate across and upward Self-driven and organized, able to navigate complex problems and ambiguities A desire to work on a growing and evolving design team, helping shape its culture and operations An interest in Bitcoin, cryptocurrency and financial products A user of our products Experience working on design systems Experience designing financial products, trading platforms, or numerically-oriented interfaces A user of our products Experience working on design systems Experience designing financial products, trading platforms, or numerically-oriented interfaces #LI-Remote #LI-TN1 #EUUS This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Senior Content Designer
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Join our small, but growing design team to write industry leading content and drive forward the mainstream adoption of crypto. You will help us explore, understand and reinvent everything from the way money works, to a bunch of even more ambitious things we can’t talk about yet! To be a content pioneer in a new industry that is rapidly evolving. The opportunity to influence what is potentially the way money is used and talked about for years to come. Defining content strategy, making user experiences more intuitive, enforcing consistency, developing new terminology, solving compliance challenges Strategise, write, iterate and collaborate with designers, product managers, design managers, research and other stakeholders to produce effective UX content that compliments the design Our own content design system (KCDS) that harmonises with the Kraken design system. Future goals are to expand the KCDS to improve the quality of content across Kraken and have more content lead products like gamified tutorials and AI interactions with clients. Look at the overall UX of a product or ecosystem and consider how this narratively comes together To be a content pioneer in a new industry that is rapidly evolving. The opportunity to influence what is potentially the way money is used and talked about for years to come. Defining content strategy, making user experiences more intuitive, enforcing consistency, developing new terminology, solving compliance challenges Strategise, write, iterate and collaborate with designers, product managers, design managers, research and other stakeholders to produce effective UX content that compliments the design Our own content design system (KCDS) that harmonises with the Kraken design system. Future goals are to expand the KCDS to improve the quality of content across Kraken and have more content lead products like gamified tutorials and AI interactions with clients. Look at the overall UX of a product or ecosystem and consider how this narratively comes together 4 years+ working as an UX Writer or Content Designer Strong Portfolio of Content Design achievements Familiarity with crypto and trading Experience creating scalable content Adaptability - you need to be constantly willing to learn about new things and hitting the ground running, asking lots of questions of people here to understand a new product or concept. We value people who take initiative and collaborate independently rather than require instruction Track-record of resilience, agility, and an ability to thrive in dynamic growth environments 4 years+ working as an UX Writer or Content Designer Strong Portfolio of Content Design achievements Familiarity with crypto and trading Experience creating scalable content Adaptability - you need to be constantly willing to learn about new things and hitting the ground running, asking lots of questions of people here to understand a new product or concept. We value people who take initiative and collaborate independently rather than require instruction Track-record of resilience, agility, and an ability to thrive in dynamic growth environments #LI-Remote #LI-TN1 #USEU This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Designer Web
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Join our dynamic front-end design team, where creativity meets optimization. We're looking for a designer who appreciates the aesthetics of typography, colors, and branding, and understands the importance of web standards and optimization to create engaging web experiences. We’re not just building a fintech company; we’re creating an adventure. This journey requires innovative minds who are ready to think outside the box to craft delightful, inclusive experiences for customers across 170+ countries. Collaborate with designers, researchers, product managers, content specialists, and engineers to create high-quality, delightful experiences Contribute to the creation of engaging web experiences and marketing pages designed to drive customer engagement and conversion Balance business objectives, customer needs, insights, and technical constraints to produce data-informed outcomes Participate in design reviews, offering and receiving meaningful and supportive feedback Take accountability for your work, paying attention to every detail Assist in the definition and expansion of new and existing design systems Use data to inform design strategies, analyze and interpret data to create compelling concepts and presentations, and share insights with the team to shape and enhance our brand Collaborate with designers, researchers, product managers, content specialists, and engineers to create high-quality, delightful experiences Contribute to the creation of engaging web experiences and marketing pages designed to drive customer engagement and conversion Balance business objectives, customer needs, insights, and technical constraints to produce data-informed outcomes Participate in design reviews, offering and receiving meaningful and supportive feedback Take accountability for your work, paying attention to every detail Assist in the definition and expansion of new and existing design systems Use data to inform design strategies, analyze and interpret data to create compelling concepts and presentations, and share insights with the team to shape and enhance our brand Portfolio that Speaks Volumes: Show us your best work that highlights your commitment to design quality, standards, and optimization Technical Design Insight: Beyond mastering Figma, have a good understanding of how design integrates with code. Familiarity with HTML & CSS is essential. Experience with React + JSON is a bonus but not required. Awareness of what's technically feasible in web and email design, along with performance optimization, is crucial UI/UX Understanding for Consumer Websites: Proficient in creating user-centered designs that align with marketing goals, with a solid grasp of UX and UI principles Information Architecture Awareness: Ability to structure and organize web content to create intuitive navigation and positive user experiences Adherence to Standards: Understanding of W3C standards to ensure designs comply with industry guidelines and best practices for accessibility, usability, and cross-browser compatibility Collaborative Spirit and Open-Minded Approach: Thrive in a dynamic design team with a focus on continuous learning and collaboration History of Satisfied Collaborations: Demonstrate a track record of successful partnerships with colleagues who would eagerly work with you again Portfolio that Speaks Volumes: Show us your best work that highlights your commitment to design quality, standards, and optimization Technical Design Insight: Beyond mastering Figma, have a good understanding of how design integrates with code. Familiarity with HTML & CSS is essential. Experience with React + JSON is a bonus but not required. Awareness of what's technically feasible in web and email design, along with performance optimization, is crucial UI/UX Understanding for Consumer Websites: Proficient in creating user-centered designs that align with marketing goals, with a solid grasp of UX and UI principles Information Architecture Awareness: Ability to structure and organize web content to create intuitive navigation and positive user experiences Adherence to Standards: Understanding of W3C standards to ensure designs comply with industry guidelines and best practices for accessibility, usability, and cross-browser compatibility Collaborative Spirit and Open-Minded Approach: Thrive in a dynamic design team with a focus on continuous learning and collaboration History of Satisfied Collaborations: Demonstrate a track record of successful partnerships with colleagues who would eagerly work with you again An interest in Bitcoin, cryptocurrency, or financial products A consumer of our products Experience designing marketing landing pages An interest in Bitcoin, cryptocurrency, or financial products A consumer of our products Experience designing marketing landing pages #LI-Remote #LI-TN1 #EU This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Data Engineer
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Join our Data Engineering Team at Kraken! Are you passionate about leveraging the power of data to drive business decisions in the fast-paced world of cryptocurrency? We're seeking a talented Data Engineer to play a crucial role in our innovative Data Engineering team. As a Data Engineer at Kraken, you'll be at the forefront of transforming terabytes of data into actionable insights, enabling us to stay ahead in the ever-evolving cryptocurrency landscape. If you are ready to be a driving force behind Kraken's data initiatives, working with cutting-edge technologies and a passionate team, we invite you to join us on this exciting journey at Kraken! This role is fully remote. We consider candidates from Americas, EMEA, and APAC. Build scalable and reliable data pipeline that collects, transforms, loads and curates data from internal systems Augment data platform with data pipelines from select external systems Ensure high data quality for pipelines you build and make them auditable Drive data systems to be as near real-time as possible Support design and deployment of distributed data store that will be central source of truth across the organization Build data connections to company's internal IT systems Develop, customize, configure self service tools that help our data consumers to extract and analyze data from our massive internal data store Evaluate new technologies and build prototypes for continuous improvements in data engineering. Build scalable and reliable data pipeline that collects, transforms, loads and curates data from internal systems Augment data platform with data pipelines from select external systems Ensure high data quality for pipelines you build and make them auditable Drive data systems to be as near real-time as possible Support design and deployment of distributed data store that will be central source of truth across the organization Build data connections to company's internal IT systems Develop, customize, configure self service tools that help our data consumers to extract and analyze data from our massive internal data store Evaluate new technologies and build prototypes for continuous improvements in data engineering. 4+ years of work experience in relevant field (Data Engineer, DWH Engineer, Software Engineer, etc) Experience with data warehouse technologies and relevant data modeling best practices (Presto, Athena, Glue, etc) Experience building data pipelines/ETL and familiarity with design principles (Apache Airflow is a big plus!) Excellent SQL and data manipulation skills using common frameworks like Spark/PySpark, or similar. Proficiency in a major programming language (e.g. Scala, Python, Golang,..) Experience with business requirements gathering for data sourcing 4+ years of work experience in relevant field (Data Engineer, DWH Engineer, Software Engineer, etc) Experience with data warehouse technologies and relevant data modeling best practices (Presto, Athena, Glue, etc) Experience building data pipelines/ETL and familiarity with design principles (Apache Airflow is a big plus!) Excellent SQL and data manipulation skills using common frameworks like Spark/PySpark, or similar. Proficiency in a major programming language (e.g. Scala, Python, Golang,..) Experience with business requirements gathering for data sourcing #LI-Remote #LI-GL1 #USCANUKEU This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Senior Software Engineer C++ Trading Market Risk
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Join our Trading & Market Risk team and start building the internet of money. The Trading Technology team is responsible for everything to do with the trading backend services such as the matching engine, market data gateways, internal and external APIs, and various other trading services. The team is located globally and responsibilities are split into sub-teams, working with various tech stacks. Our teams code in C++, Go, Rust, and Python, depending on the product they are contributing to within Kraken and work agile around the globe. Recently, the Trading Technologies team played a critical role in scaling Kraken's trading infrastructure. Develop and maintain core framework and key software components for the Kraken trading engine Build and design solutions that mitigate risk, implement security, and protect both systems and data Improve site performance by designing and implementing low-latency and high-availability applications Construct dynamically scalable platforms capable of heavy transaction volume Write reusable, testable, and efficient code Collaborate with cross-functional teams and contribute to product roadmap accomplishment Work collaboratively on a distributed team leveraging soft skills to effectively communicate and engage with stakeholders Develop and maintain core framework and key software components for the Kraken trading engine Build and design solutions that mitigate risk, implement security, and protect both systems and data Improve site performance by designing and implementing low-latency and high-availability applications Construct dynamically scalable platforms capable of heavy transaction volume Write reusable, testable, and efficient code Collaborate with cross-functional teams and contribute to product roadmap accomplishment Work collaboratively on a distributed team leveraging soft skills to effectively communicate and engage with stakeholders Prior experience in at least one of the following using Linux - distributed and/or highly-concurrent systems; low-latency and/or high-volume transaction environments 5+ years experience working with C++ High level of proficiency in Python, Java, and SQL strongly preferred Demonstrated knowledge of advanced order types, trading systems, and financial products Experience profiling and optimising code (CPU, memory, network) Cryptocurrency/Blockchain familiarity highly preferable Proactive mindset with the ability to both prioritise tasks and adhere to aggressive deadlines BS in a technical or quantitative field Prior experience in at least one of the following using Linux - distributed and/or highly-concurrent systems; low-latency and/or high-volume transaction environments 5+ years experience working with C++ High level of proficiency in Python, Java, and SQL strongly preferred Demonstrated knowledge of advanced order types, trading systems, and financial products Experience profiling and optimising code (CPU, memory, network) Cryptocurrency/Blockchain familiarity highly preferable Proactive mindset with the ability to both prioritise tasks and adhere to aggressive deadlines BS in a technical or quantitative field #LI-Remote #LI-TK1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
AI ML Engineer I
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Kraken is looking for an experienced Machine Learning engineer to join our AI/ML Team in the centralized Data organization. In this role you will be applying cutting edge AI/ML technology to solving the most complex and exciting problems in the quickly growing and evolving crypto industry. We are looking for an extremely strong communicator and team-player, who is able to break down large complex problems into smaller more manageable problems-to-solve. You will take initiative to identify business problems, explore different ways to resolve issues, and systematically find the most efficient and effective way to deliver business impact. Assist in designing, implementing, and deploying Machine Learning solutions to solve complex problems and deliver real business value ie. revenue, engagement and customer satisfaction Collaborate with data scientists, software engineers, and business partners to identify AI/ML opportunities for improving operation scalability and efficiency Assist in developing production-grade ML models to power personalized customer experience, content recommendation, fraud detection/prevention and more Support the monitoring and improvement of model performance via data enhancement, feature engineering, experimentation and online/offline evaluation Stay up-to-date in machine learning, and artificial intelligence trends and technologies, all while contributing to the growth of AI/ML in the Crypto industry Assist in designing, implementing, and deploying Machine Learning solutions to solve complex problems and deliver real business value ie. revenue, engagement and customer satisfaction Collaborate with data scientists, software engineers, and business partners to identify AI/ML opportunities for improving operation scalability and efficiency Assist in developing production-grade ML models to power personalized customer experience, content recommendation, fraud detection/prevention and more Support the monitoring and improvement of model performance via data enhancement, feature engineering, experimentation and online/offline evaluation Stay up-to-date in machine learning, and artificial intelligence trends and technologies, all while contributing to the growth of AI/ML in the Crypto industry Experience in building, deploying, measuring, and maintaining machine learning models Experience with GenAI / LLM's running in production, both open source and proprietary Familiarity with the software development lifecycle, DevOps (build, continuous integration, deployment tools) and best practices Programming skills in Python, Scala, Go or other languages Good written and verbal communication skills and interpersonal skills Experience or familiarity with ML frameworks, such as scikit-learn, Tensorflow, PyTorch Experience or familiarity with Big Data tools – Spark, S3, Hadoop Experience or familiarity with MLOps platforms, such as Kubeflow or MLFlow, is a plus Experience with GenAI tools, such as Langchain, LlamaIndex, and open source Vector DBs, is a plus Bachelor's degree in Computer Science, Machine Learning or related field A minimum of 2 years of experience in AI/ML engineering, with a focus on learning and skill development Experience in building, deploying, measuring, and maintaining machine learning models Experience with GenAI / LLM's running in production, both open source and proprietary Familiarity with the software development lifecycle, DevOps (build, continuous integration, deployment tools) and best practices Programming skills in Python, Scala, Go or other languages Good written and verbal communication skills and interpersonal skills Experience or familiarity with ML frameworks, such as scikit-learn, Tensorflow, PyTorch Experience or familiarity with Big Data tools – Spark, S3, Hadoop Experience or familiarity with MLOps platforms, such as Kubeflow or MLFlow, is a plus Experience with GenAI tools, such as Langchain, LlamaIndex, and open source Vector DBs, is a plus Bachelor's degree in Computer Science, Machine Learning or related field A minimum of 2 years of experience in AI/ML engineering, with a focus on learning and skill development #LI-Remote #USCANEU #LI-GW1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Senior Software Engineer Rust Backend Custody
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Join our Core Backend Engineering community and have the opportunity to contribute to the ongoing transformation of the digital assets industry at Kraken. Our team plays a crucial role in developing the core systems that support the exchange. As a Core Backend Engineering member you will have the chance to collaborate with highly skilled Rust Engineers from around the world. We are enthusiastic about open source projects and continuously strive to explore the potential of Rust. Our collaborative work environment allows us to stay ahead in the ever-changing crypto landscape. The team has successfully completed the rewrite of core services from PHP to Rust, resulting in improved performance and security of our platform. By joining our team, you will have the opportunity to contribute towards shaping the future of digital assets at Kraken. Find out more about Core Backend Engineering in our blogpost! Design and implement robust Rust services and libraries Write reusable, testable, and highly efficient code Collaborate on large scale distributed systems architecture Work side by side with hundreds of experienced Rust engineers Design and implement robust Rust services and libraries Write reusable, testable, and highly efficient code Collaborate on large scale distributed systems architecture Work side by side with hundreds of experienced Rust engineers 7+ years of software engineering experience Proficiency in writing network services or asynchronous code in Rust Have a security-first mindset during system design to ensure robustness Demonstrate the ability to autonomously debug issues across the stack (OS, network, application) Apply a solid understanding of distributed systems and technologies, including RPC protocols, Kafka, and Event-Driven Systems, to design scalable solutions Collaborate effectively with product teams to gather requirements and constraints for designing appropriate systems Take complete end-to-end ownership of systems and libraries Provide mentorship to other engineers while contributing to defining the technical culture Bachelor's degree in Computer Science or a related field, or equivalent experience 7+ years of software engineering experience Proficiency in writing network services or asynchronous code in Rust Have a security-first mindset during system design to ensure robustness Demonstrate the ability to autonomously debug issues across the stack (OS, network, application) Apply a solid understanding of distributed systems and technologies, including RPC protocols, Kafka, and Event-Driven Systems, to design scalable solutions Collaborate effectively with product teams to gather requirements and constraints for designing appropriate systems Take complete end-to-end ownership of systems and libraries Provide mentorship to other engineers while contributing to defining the technical culture Bachelor's degree in Computer Science or a related field, or equivalent experience #LI-Remote #LI-TK1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Senior Technical Project Manager Trading Market Risk
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Join our Trading and Market Risk Team at Kraken! We're an agile team of globally distributed experts on trading, holding a unique blend of creativity, knowledge and ambition to build an easy-to-use experience for our clients.The team embraces hyper-transparency, fostering an environment of open dialogue, candid discussions and constructive feedback, staying adaptable in the ever-evolving crypto industry. This role is fully remote. We consider candidates in European and EST timezones. Partner with Engineering Managers and their teams to plan and execute initiatives Produce reports and extract insights from team data Lead mission-critical cross-domain projects from 0 to done Enable the team to achieve success, higher throughput and provide regular updates on project status, risks and dependencies Participate in division-wide initiatives to align teams and foster best-practices Ensuring alignment with organizational goals Partner with Engineering Managers and their teams to plan and execute initiatives Produce reports and extract insights from team data Lead mission-critical cross-domain projects from 0 to done Enable the team to achieve success, higher throughput and provide regular updates on project status, risks and dependencies Participate in division-wide initiatives to align teams and foster best-practices Ensuring alignment with organizational goals Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. 2+ years experience working as a technical project manager or similar role. Ideally within trading, finance or similar 2+ years of experience working as a software engineer, software engineer in test or similar technical roles Proficient in utilizing project and workstream management tools such as Confluence and Jira Embody a timing mindset, strategically allocating tasks to ensure the timely achievement of project milestones. Hands-on experience with BI tools such as Superset or equivalent. Knowledge of SQL basics is a nice to have! Serve as a Jira expert with a minimum of two years of experience in kanban project management or Agile methodologies , showcasing openness to experimenting and improving processes Proven experience working with engineering teams in a project manager role, capable of effectively communicating technical details to engineers of various disciplines and understanding the intricacies of their roles Exhibit excellent communication skills, displaying enthusiasm to ask questions and comprehend business and product objectives Innately curious about system workings, demonstrating the ability to self-educate as needed Exceptional organizational skills and determination to drive projects to completion, adapting seamlessly to shifting priorities and deadlines with a data driven mindset, with a primary focus on delivering value Tenacious self-starter able to comprehend the details of intricate, cross-functional projects and adept at distilling them into actionable project plans Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. 2+ years experience working as a technical project manager or similar role. Ideally within trading, finance or similar 2+ years of experience working as a software engineer, software engineer in test or similar technical roles Proficient in utilizing project and workstream management tools such as Confluence and Jira Embody a timing mindset, strategically allocating tasks to ensure the timely achievement of project milestones. Hands-on experience with BI tools such as Superset or equivalent. Knowledge of SQL basics is a nice to have! Serve as a Jira expert with a minimum of two years of experience in kanban project management or Agile methodologies , showcasing openness to experimenting and improving processes Proven experience working with engineering teams in a project manager role, capable of effectively communicating technical details to engineers of various disciplines and understanding the intricacies of their roles Exhibit excellent communication skills, displaying enthusiasm to ask questions and comprehend business and product objectives Innately curious about system workings, demonstrating the ability to self-educate as needed Exceptional organizational skills and determination to drive projects to completion, adapting seamlessly to shifting priorities and deadlines with a data driven mindset, with a primary focus on delivering value Tenacious self-starter able to comprehend the details of intricate, cross-functional projects and adept at distilling them into actionable project plans Experience in Crypto or Finance is a huge plus Experience in Crypto or Finance is a huge plus #LI-Remote #LI-TK1 #USUKEU This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Sr. Program Manager Design Operations
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! We’re looking for an experienced Sr. Design Program Manager to join our Design Operations team at Kraken and play a crucial role in shaping the future of building wealth in crypto. The Design Operations team sits within the Design and Research organization and is responsible for managing the team’s business operations, ensuring design excellence, and helping to shape and drive the team’s culture, craft, and priorities. This team is still relatively new at Kraken, so we need this person to help build the team as well as shape and evangelize what it can be. Join us if you feel excited about contributing to our mission by creating intuitive and aesthetically excellent user experiences. We have an open and trusting team culture where we share candid and honest feedback to achieve the best results. Act as a bridge between the design team and the engineering and product management teams, ensuring inter-dependencies are clear and well-planned Identify and resolve potential collisions between different product teams, design teams, and features Own team rituals across the design and research organization, ensuring important stories, updates, and work are shared Manage the design team's operational expenses, justifying costs and managing vendors Develop and manage new vendor relationships, including creating legal documentation for new programs and tools Collaborate with design & research leadership in key project decision-making, including requirements gathering, scheduling, resource allocation, and coordination of teams and approval processes Contribute to the product direction by understanding the product strategy and supporting the design team to deliver against it Identify team needs and gaps, and implement new processes, tools, documentation, and asset management solutions Integrate strategy, business goals, design, execution, technology, and customer needs to create cohesive outcomes Provide visibility and updates on current projects, resource utilization, team performance, and product health Manage timelines and resources in collaboration with product management and marketing, ensuring teams can deliver work when and where it is needed Support the designers and the wider team in maintaining optimum efficiency and wellbeing Develop and create processes to manage, prioritize, and track design requests Act as a bridge between the design team and the engineering and product management teams, ensuring inter-dependencies are clear and well-planned Identify and resolve potential collisions between different product teams, design teams, and features Own team rituals across the design and research organization, ensuring important stories, updates, and work are shared Manage the design team's operational expenses, justifying costs and managing vendors Develop and manage new vendor relationships, including creating legal documentation for new programs and tools Collaborate with design & research leadership in key project decision-making, including requirements gathering, scheduling, resource allocation, and coordination of teams and approval processes Contribute to the product direction by understanding the product strategy and supporting the design team to deliver against it Identify team needs and gaps, and implement new processes, tools, documentation, and asset management solutions Integrate strategy, business goals, design, execution, technology, and customer needs to create cohesive outcomes Provide visibility and updates on current projects, resource utilization, team performance, and product health Manage timelines and resources in collaboration with product management and marketing, ensuring teams can deliver work when and where it is needed Support the designers and the wider team in maintaining optimum efficiency and wellbeing Develop and create processes to manage, prioritize, and track design requests Demonstrated experience in leading design operations teams in agencies or in-house for mid-sized to large design teams Experience working with or managing design systems and design systems teams Deep experience working with creative/design teams, understanding how to integrate processes with creative minds Experience working with both product and marketing design teams and helping to build bridges between them Basic understanding of qualitative and quantitative research best practices Experience working with creative processes and supporting designers to do their best work Ability to understand complex programs, scope and prioritize projects, define schedules, and work independently Experience in managing a large budget and hiring roadmaps An understanding of design tools that designers need to do their best work and experience with design prototyping A passion for cryptocurrencies and onboarding the world into them through fantastic, intuitive, and useful design solutions Demonstrated experience in leading design operations teams in agencies or in-house for mid-sized to large design teams Experience working with or managing design systems and design systems teams Deep experience working with creative/design teams, understanding how to integrate processes with creative minds Experience working with both product and marketing design teams and helping to build bridges between them Basic understanding of qualitative and quantitative research best practices Experience working with creative processes and supporting designers to do their best work Ability to understand complex programs, scope and prioritize projects, define schedules, and work independently Experience in managing a large budget and hiring roadmaps An understanding of design tools that designers need to do their best work and experience with design prototyping A passion for cryptocurrencies and onboarding the world into them through fantastic, intuitive, and useful design solutions A user of our products A user of other investment and trading products in the crypto space Experience working in crypto, financial products or trading platforms A user of our products A user of other investment and trading products in the crypto space Experience working in crypto, financial products or trading platforms #EU #LI-PE1 #LI-Remote This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Software Engineer II Rust Backend Custody
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Join our Core Backend Engineering community and have the opportunity to contribute to the ongoing transformation of the digital assets industry at Kraken. Our team plays a crucial role in developing the core systems that support the exchange. As a Core Backend Engineering member you will have the chance to collaborate with highly skilled Rust Engineers from around the world. We are enthusiastic about open source projects and continuously strive to explore the potential of Rust. Our collaborative work environment allows us to stay ahead in the ever-changing crypto landscape. The team has successfully completed the rewrite of core services from PHP to Rust, resulting in improved performance and security of our platform. By joining our team, you will have the opportunity to contribute towards shaping the future of digital assets at Kraken. Find out more about Core Backend Engineering in our blogpost! Design and implement robust Rust services and libraries Write reusable, testable, and highly efficient code Collaborate on large scale distributed systems architecture Work side by side with hundreds of experienced Rust engineers Design and implement robust Rust services and libraries Write reusable, testable, and highly efficient code Collaborate on large scale distributed systems architecture Work side by side with hundreds of experienced Rust engineers 3+ years of experience in software engineering Proficiency in writing network services or asynchronous code in Rust Demonstrated commitment to a security-first mindset when designing systems Capability to autonomously debug issues across the stack, including OS, network, and application layers Familiarity with distributed systems and technologies, including RPC protocols, Kafka, and Event Driven Systems Bachelor's degree in Computer Science or a related field, or equivalent experience 3+ years of experience in software engineering Proficiency in writing network services or asynchronous code in Rust Demonstrated commitment to a security-first mindset when designing systems Capability to autonomously debug issues across the stack, including OS, network, and application layers Familiarity with distributed systems and technologies, including RPC protocols, Kafka, and Event Driven Systems Bachelor's degree in Computer Science or a related field, or equivalent experience #LI-Remote #LI-BS1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Senior Software Engineer React Native Mobile
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! We are currently seeking an experienced Senior Software Engineer to join our growing Engineering team. In this role, you will be responsible for developing and maintaining both our Web and Mobile user interfaces using React and React Native, respectively. Your expertise in building scalable and high-performance applications will directly contribute to the success of our platform. Design, develop, and maintain high-quality web and mobile applications using React and React Native Collaborate with cross-functional teams, including Product, Design, and Backend Engineering, to ensure seamless integration of new features and improvements Contribute to the architecture and design of our web and mobile applications Identify, analyze, and resolve performance bottlenecks and inefficiencies in the codebase Write and maintain comprehensive unit tests and documentation Stay up-to-date with the latest industry trends and technologies to ensure our applications remain current and competitive Mentor junior developers and participate in code reviews to maintain a high standard of code quality Design, develop, and maintain high-quality web and mobile applications using React and React Native Collaborate with cross-functional teams, including Product, Design, and Backend Engineering, to ensure seamless integration of new features and improvements Contribute to the architecture and design of our web and mobile applications Identify, analyze, and resolve performance bottlenecks and inefficiencies in the codebase Write and maintain comprehensive unit tests and documentation Stay up-to-date with the latest industry trends and technologies to ensure our applications remain current and competitive Mentor junior developers and participate in code reviews to maintain a high standard of code quality Bachelor's degree in Computer Science or a related field, or equivalent experience 6+ years of experience in software development, with a focus on web and mobile applications Deep understanding of JavaScript/TypeScript and proficiency with React and React Native frameworks Experience with Next.js, RESTful APIs and WebSockets Experience with frontend testing frameworks Familiarity with modern front-end build pipelines and tooling Strong understanding of UI/UX best practices and principles Excellent problem-solving skills, attention to detail, and ability to work independently and as part of a team Strong written and verbal communication skills in English Bachelor's degree in Computer Science or a related field, or equivalent experience 6+ years of experience in software development, with a focus on web and mobile applications Deep understanding of JavaScript/TypeScript and proficiency with React and React Native frameworks Experience with Next.js, RESTful APIs and WebSockets Experience with frontend testing frameworks Familiarity with modern front-end build pipelines and tooling Strong understanding of UI/UX best practices and principles Excellent problem-solving skills, attention to detail, and ability to work independently and as part of a team Strong written and verbal communication skills in English Knowledge of the cryptocurrency industry and blockchain technology Familiarity with native mobile app development (iOS/Android) Knowledge of the cryptocurrency industry and blockchain technology Familiarity with native mobile app development (iOS/Android) #LI-Remote #LI-PO1 #USCANBRUKEU This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Core Infrastructure Engineer Network Engineer II
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! If you thrive in a challenging, fun and fast-paced environment, the Senior Network Engineer role within Core Infrastructure Engineering at Kraken is for you! Not only is this role a strategic position that is critical to the continuing success of Kraken, but you will be joining a highly dedicated team that is responsible for managing the entire network infrastructure for one of the leading cryptocurrency exchanges in the world. We are looking for a dynamic and innovative self-starter with the ability to think “outside of the box” to solve complex problems in a sustainable way. Find our more about Core Infrastructure Engineering in our latest engineering blogpost! This role is fully remote. We prefer candidates in European Timezones, to cover current needs. Implement and evolve enterprise network access controls Manage and deploy "infrastructure as code" at scale Contribute to the design, implementation, management, and defense of a “zero trust”, defense-in-depth network Write good quality policies, procedures, and technical documentation Coordinate with internal development teams and other stakeholders to ensure network security principles are "built-in" from the beginning Work with Engineering and IT Security teams to ensure that product features are securely deployed and monitored Monitor and maintain all physical infrastructure (network, security, and compute), cloud data center environments, remote office locations, and respond to critical network problems to maximize service uptime Assist in various projects with network related requirements Mentor and evangelize security practices through cross-functional work with internal stakeholders and teams Assume on-call responsibilities and duties per the schedule Implement and evolve enterprise network access controls Manage and deploy "infrastructure as code" at scale Contribute to the design, implementation, management, and defense of a “zero trust”, defense-in-depth network Write good quality policies, procedures, and technical documentation Coordinate with internal development teams and other stakeholders to ensure network security principles are "built-in" from the beginning Work with Engineering and IT Security teams to ensure that product features are securely deployed and monitored Monitor and maintain all physical infrastructure (network, security, and compute), cloud data center environments, remote office locations, and respond to critical network problems to maximize service uptime Assist in various projects with network related requirements Mentor and evangelize security practices through cross-functional work with internal stakeholders and teams Assume on-call responsibilities and duties per the schedule 4+ years of network engineering background including offensive/defensive security Deep experience in public (AWS or Azure or Google), private and/or hybrid cloud infrastructure Experience of network automation tools (e.g. Nornir, Napalm, Terraform, Ansible) Experience in managing and deploying Infrastructure as Code Experience with network security management tools and techniques Familiarity with security testing tools (performance and threat-based) Proficient in network and security design, implementation, and administration leveraging industry standard platforms from vendors such as: Palo Alto Networks, Cisco, Juniper, and Aruba Experience with Switching (Capacity Planning & VLAN’s), Routing (OSPF, EIGRP, BGP, ECMP, PBF), WAN Technologies (MPLS, VPLS, VPN), public cloud networking, and Security (IPS, RBAC, etc.) Previous experience monitoring and management of intrusion detection systems and firewall devices Demonstrated experience implementing defensive security systems that are used against internal and external attack vectors Excellent communication skills: demonstrated ability to explain complex technical issues to both technical and non-technical audiences Excellent analytical and problem-solving skills Ability to perform well under pressure, high attention to detail Strong desire / interest in learning new technology Highly motivated and passionate about infrastructure engineering and security Travel as required and holder of a valid passport 4+ years of network engineering background including offensive/defensive security Deep experience in public (AWS or Azure or Google), private and/or hybrid cloud infrastructure Experience of network automation tools (e.g. Nornir, Napalm, Terraform, Ansible) Experience in managing and deploying Infrastructure as Code Experience with network security management tools and techniques Familiarity with security testing tools (performance and threat-based) Proficient in network and security design, implementation, and administration leveraging industry standard platforms from vendors such as: Palo Alto Networks, Cisco, Juniper, and Aruba Experience with Switching (Capacity Planning & VLAN’s), Routing (OSPF, EIGRP, BGP, ECMP, PBF), WAN Technologies (MPLS, VPLS, VPN), public cloud networking, and Security (IPS, RBAC, etc.) Previous experience monitoring and management of intrusion detection systems and firewall devices Demonstrated experience implementing defensive security systems that are used against internal and external attack vectors Excellent communication skills: demonstrated ability to explain complex technical issues to both technical and non-technical audiences Excellent analytical and problem-solving skills Ability to perform well under pressure, high attention to detail Strong desire / interest in learning new technology Highly motivated and passionate about infrastructure engineering and security Travel as required and holder of a valid passport #LI-Remote #LI-ZW1 #UKEU This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Data Engineer Staked
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! At Kraken Digital Asset Exchange, the Staked team, now part of Kraken Institutional since Kraken's acquisition in December 2021, specializes in enabling non-custodial staking solutions tailored for institutional clients. Staked offers staking services across 40+ proof-of-stake (PoS) blockchains, managing billions in delegated assets. Trusted by top investors and cryptocurrency exchanges, Staked ensures optimal staking rewards. As a member of our team, you will play a crucial role in extracting and organizing data from various blockchains preparing it for downstream analysis. Your work will maintain our high standards for data integrity and support our mission to deliver top-notch staking solutions to institutional clients. Join us to drive innovation in the cryptocurrency industry with a collaborative and curious mindset Extract and organize data from multiple blockchains using RPC, API, or smart contract calls Develop and maintain the software stack for collecting and indexing transaction data for efficient consumption Maintain a reliable API to provide comprehensive account histories and ensure data is auditable and meets SLAs Track and monitor public blockchain sources and find necessary data for analysis Document data extraction processes and methodologies Collaborate with internal teams to ensure seamless integration and data flow Extract and organize data from multiple blockchains using RPC, API, or smart contract calls Develop and maintain the software stack for collecting and indexing transaction data for efficient consumption Maintain a reliable API to provide comprehensive account histories and ensure data is auditable and meets SLAs Track and monitor public blockchain sources and find necessary data for analysis Document data extraction processes and methodologies Collaborate with internal teams to ensure seamless integration and data flow 3-5+ years of experience with Python and SQL, in data-intensive environments Strong experience with software engineering principles, code readability, and testing Proficiency in aggregating and analyzing data Experience with SQL databases and query performance Familiarity with Docker, Kubernetes, and other elements of our tech stack such as Typescript, Golang, Airflow, SQLAlchemy Knowledge of basic web protocols and experience with API development is a plus Ability to track down public source code and identify necessary data sources Experience with blockchain nodes and eagerness to analyze blockchain data Self-motivated, organized, and a good communicator with a problem-solving mindset Passionate about decentralized tech and eager to drive the industry forward B.S. in Computer Science or a related field, or equivalent experience 3-5+ years of experience with Python and SQL, in data-intensive environments Strong experience with software engineering principles, code readability, and testing Proficiency in aggregating and analyzing data Experience with SQL databases and query performance Familiarity with Docker, Kubernetes, and other elements of our tech stack such as Typescript, Golang, Airflow, SQLAlchemy Knowledge of basic web protocols and experience with API development is a plus Ability to track down public source code and identify necessary data sources Experience with blockchain nodes and eagerness to analyze blockchain data Self-motivated, organized, and a good communicator with a problem-solving mindset Passionate about decentralized tech and eager to drive the industry forward B.S. in Computer Science or a related field, or equivalent experience #LI-Remote #LI-GL1 #USCANBR This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Senior Accountant
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Join Kraken's international Finance and Accounting team as a Senior Accountant! Our team is growing and is looking to hire a Senior Accountant in Singapore to support our APAC region. Our team strives to develop into a World Class accounting team ensuring a complete and accurate close in the shortest time possible. As we continue to build out processes and controls as well as improve existing processes, we’re looking for more strivers who are not afraid to pull up their sleeves and jump into the details. Work on the consolidation close including the preparation of consolidation and elimination journal entries, supporting documentation, run consolidation and revaluation processes for the financial statements and perform checks on overall consolidated financial statements. Collaborate with cross-functional business partners and finance teams across subsidiaries to record inter-company transactions, resolve inter-company issues, inter-company confirmations and ensure accurate consolidation and elimination entries. Execute day-to-day operations and month-end close, including but not limited to journal entry preparation, accruals, balance sheet account and P&L reconciliation and inter-company activity reconciliation. Manage the inter-company process and balances, including review and preparation of supporting documentation for inter-company netting and settlement. Conduct financial statement flux analysis at the entity level for subsidiary companies, including drafting trend analysis and variance analysis reports. Prepare support for regulatory, tax and compliance filings and reporting. Provide explanations for queries from regulators and authorities. Perform walkthroughs, address questions from auditors and responsible for the audit schedules preparation and ad hoc audit supports. Assist with system integrations and optimizations. Embrace and uphold the team's culture of open-mindedness and a proactive 'can-do' attitude. Possess the capability and willingness to adapt to rapidly changing priorities with agility. Additional duties and responsibilities as required Work on the consolidation close including the preparation of consolidation and elimination journal entries, supporting documentation, run consolidation and revaluation processes for the financial statements and perform checks on overall consolidated financial statements. Collaborate with cross-functional business partners and finance teams across subsidiaries to record inter-company transactions, resolve inter-company issues, inter-company confirmations and ensure accurate consolidation and elimination entries. Execute day-to-day operations and month-end close, including but not limited to journal entry preparation, accruals, balance sheet account and P&L reconciliation and inter-company activity reconciliation. Manage the inter-company process and balances, including review and preparation of supporting documentation for inter-company netting and settlement. Conduct financial statement flux analysis at the entity level for subsidiary companies, including drafting trend analysis and variance analysis reports. Prepare support for regulatory, tax and compliance filings and reporting. Provide explanations for queries from regulators and authorities. Perform walkthroughs, address questions from auditors and responsible for the audit schedules preparation and ad hoc audit supports. Assist with system integrations and optimizations. Embrace and uphold the team's culture of open-mindedness and a proactive 'can-do' attitude. Possess the capability and willingness to adapt to rapidly changing priorities with agility. Additional duties and responsibilities as required Bachelor’s Degree in Accounting or its equivalent Certified Public Accountant, Chartered Accountant (CPA, CA) or its equivalent Experience in financial reporting, consolidation, mark-to-market, revaluation, translation and inter-company accounting. Background in accounting for financial services, fintech, banking, or an exchange strongly preferred Audit experience preferred Experienced with multi-currency accounting for complex business structures (eg. parent organization comprising of multiple layer holding companies and subsidiaries with various functional currencies) Collaborative, innovative, flexible, and adept at building relationships across the organization Ability to work under pressure in a fast-paced, dynamic environment Flexibility to work across different time zones during crucial time periods (eg. month end closes and/or critical business/system launches) Excellent presentation skills, including strong oral and writing capabilities High proficiency in Microsoft Excel including macros, pivot tables, VLOOKUP, INDEX MATCH, SUMIF Google and Microsoft suite proficiency required Bachelor’s Degree in Accounting or its equivalent Certified Public Accountant, Chartered Accountant (CPA, CA) or its equivalent Experience in financial reporting, consolidation, mark-to-market, revaluation, translation and inter-company accounting. Background in accounting for financial services, fintech, banking, or an exchange strongly preferred Audit experience preferred Experienced with multi-currency accounting for complex business structures (eg. parent organization comprising of multiple layer holding companies and subsidiaries with various functional currencies) Collaborative, innovative, flexible, and adept at building relationships across the organization Ability to work under pressure in a fast-paced, dynamic environment Flexibility to work across different time zones during crucial time periods (eg. month end closes and/or critical business/system launches) Excellent presentation skills, including strong oral and writing capabilities High proficiency in Microsoft Excel including macros, pivot tables, VLOOKUP, INDEX MATCH, SUMIF Google and Microsoft suite proficiency required #LI-Remote #LI-KF1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Associate Sourcing Analyst
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! The Procurement department within Finance is looking for an Associate Sourcing Analyst who will work closely with business partners across the company to drive long-term value of vendor relationships. You will work closely with cross-functional teams such as legal, finance, and various risk teams to drive speed and compliance with procurement policies when engaging vendors. This is an exciting opportunity to be at the forefront of a rapidly expanding industry and contribute to the building of the new global financial system. This role is 100% remote for candidates within the US Learn, refine, and develop strategic/tactical sourcing skills, practices, and knowledge. Supports daily ticket request lifecycle management and stakeholder outreach Conduct vendor outreach for the timely completion of tasks Assist Sourcing Manager/Lead in driving contract negotiations with suppliers; develop negotiation approaches, fallback positions and acceptable terms and conditions through contract completion and identify key benchmarks to measure contractual arrangements Ability to project manage the contract review process with internal stakeholders and coordinate with legal subject matter experts as needed Support supplier rationalization plans to optimize existing vendors to deliver cost reduction, supply assurance, quality improvement, innovation and increased vendor utility Understand business requirements to help drive urgent vendor engagements Help support the vendor life-cycle strategy to oversee planning, sourcing and selection of new vendors, manage data for vendor performance and manage vendor off-boarding and transition Learn to perform spend and financial analytics to support commercial term negotiations with performance dashboards Supporting other ad hoc projects as needed Assist with presenting relevant procurement training content to business stakeholders to ensure a standard approach for delivery of procurement best practices, policy, and tools Additional duties and responsibilities as assigned Learn, refine, and develop strategic/tactical sourcing skills, practices, and knowledge. Supports daily ticket request lifecycle management and stakeholder outreach Conduct vendor outreach for the timely completion of tasks Assist Sourcing Manager/Lead in driving contract negotiations with suppliers; develop negotiation approaches, fallback positions and acceptable terms and conditions through contract completion and identify key benchmarks to measure contractual arrangements Ability to project manage the contract review process with internal stakeholders and coordinate with legal subject matter experts as needed Support supplier rationalization plans to optimize existing vendors to deliver cost reduction, supply assurance, quality improvement, innovation and increased vendor utility Understand business requirements to help drive urgent vendor engagements Help support the vendor life-cycle strategy to oversee planning, sourcing and selection of new vendors, manage data for vendor performance and manage vendor off-boarding and transition Learn to perform spend and financial analytics to support commercial term negotiations with performance dashboards Supporting other ad hoc projects as needed Assist with presenting relevant procurement training content to business stakeholders to ensure a standard approach for delivery of procurement best practices, policy, and tools Additional duties and responsibilities as assigned 2+ years of strategic/tactical sourcing, procurement or vendor management experience; in a high growth technology environment preferred Bachelor’s degree from an accredited university preferably in Procurement, Business Administration or related field Must be comfortable in a ‘roll-up your sleeves’ environment Strong relationship building, communication and project management to demonstrate project status, key actions, risks and opportunities Developing negotiating skills, along with a strong presence and ability to influence others, including senior leadership Able to work independently, as well as work in a team-orientated and fast paced environment Nimble with ability to take decisive action to address business needs that meet corporate business objectives 2+ years of strategic/tactical sourcing, procurement or vendor management experience; in a high growth technology environment preferred Bachelor’s degree from an accredited university preferably in Procurement, Business Administration or related field Must be comfortable in a ‘roll-up your sleeves’ environment Strong relationship building, communication and project management to demonstrate project status, key actions, risks and opportunities Developing negotiating skills, along with a strong presence and ability to influence others, including senior leadership Able to work independently, as well as work in a team-orientated and fast paced environment Nimble with ability to take decisive action to address business needs that meet corporate business objectives Experience in fintech, banking industry or financial markets Experience with cryptocurrencies and knowledge of blockchain technology Experience in fintech, banking industry or financial markets Experience with cryptocurrencies and knowledge of blockchain technology #LI-CM1 #LI-Remote This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Senior Site Reliability Engineer
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Kraken is a dynamic and innovative company at the forefront of the crypto industry. We pride ourselves on delivering high-quality products that meet the highest standards of excellence and reliability. Our culture is open, flexible, and fosters a collaborative environment where creativity and innovation thrive. As part of Kraken's Accounts, Portfolio and Earnings team, you will work within a world-class team of engineers building Kraken's infrastructure using Rust. As a Site Reliability Engineer, you will be keeping one of the fastest growing companies in the world up and available in a 24/7 environment. You will bring your own technical expertise to monitor and support staging and production environments, build tooling, CI/CD pipelines, deployment specs and generally automate internal processes to empower developers and improve team efficiency. Monitor and support Staging and Production environments Improve Developer Tooling, help with building Docker images, manage our Continuous Integration (CI) pipelines for automating quality testing, track key metrics, and generate reports Optimize the performance of our system (we operate a sub-ms trading path) Keep our product available 24/7 and improve its reliability Harden the security of our exchange Collaborate with Dev, QA, and Product teams, jump in to support and improve development and release cycle Automate syncing between services to improve the backend developer and QA workflows Develop tools and bots to improve and automate internal processes Support a fully distributed team operating across numerous timezones Monitor and support Staging and Production environments Improve Developer Tooling, help with building Docker images, manage our Continuous Integration (CI) pipelines for automating quality testing, track key metrics, and generate reports Optimize the performance of our system (we operate a sub-ms trading path) Keep our product available 24/7 and improve its reliability Harden the security of our exchange Collaborate with Dev, QA, and Product teams, jump in to support and improve development and release cycle Automate syncing between services to improve the backend developer and QA workflows Develop tools and bots to improve and automate internal processes Support a fully distributed team operating across numerous timezones 5+ years in a DevOps role (DevOps, SRE, etc) 1-3+ years experience with a programming language (Rust and/or Golang) Proficient in Git source version-control Thorough knowledge of Docker, experience with Terraform and Helm Charts Passion for improving process and products Experience configuring Continuous Integration (CI) Ability to thrive while working independently and remotely in a team-based environment Experience with monitoring / alerting (primarily with Prometheus / Grafana) and knowledge of best practices in the area Self-starter, ability to context-switch between various projects, codebases and concepts Ability to independently debug problems involving the network and operating system Well-versed in scripting languages, building and administration of Linux Interest in security and a thoughtful and thorough consideration of the security implications of development decisions 5+ years in a DevOps role (DevOps, SRE, etc) 1-3+ years experience with a programming language (Rust and/or Golang) Proficient in Git source version-control Thorough knowledge of Docker, experience with Terraform and Helm Charts Passion for improving process and products Experience configuring Continuous Integration (CI) Ability to thrive while working independently and remotely in a team-based environment Experience with monitoring / alerting (primarily with Prometheus / Grafana) and knowledge of best practices in the area Self-starter, ability to context-switch between various projects, codebases and concepts Ability to independently debug problems involving the network and operating system Well-versed in scripting languages, building and administration of Linux Interest in security and a thoughtful and thorough consideration of the security implications of development decisions Experience with Cloud infrastructure Experience benchmarking applications and identifying bottlenecks Experience with Slack, Jira, Google, and/or Gitlab APIs Experience with distributed systems and technologies (gRPC, Kafka, NoSQL, SQL, Redis) Experience with Cloud infrastructure Experience benchmarking applications and identifying bottlenecks Experience with Slack, Jira, Google, and/or Gitlab APIs Experience with distributed systems and technologies (gRPC, Kafka, NoSQL, SQL, Redis) #LI-Remote #LI-DA1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Manager Platm Accounting
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! The Finance team at Kraken is a group of specialists charged with managing the firm’s liquidity, capital and risk, and providing the overall financial controls and reporting functions for executive decision making, compliance, and audit readiness. Our work contributes directly to Kraken’s success. The Platform Accounting team within the Finance organization is responsible for financial accounting and reporting on a variety of products and transactions including fiat, digital assets, futures, margin, options and other new company initiatives. In addition, the Platform Accounting team oversees OTC operation, serving high-networth individuals and financial institutional clients. We are seeking an Accounting Manager who will work closely with your Finance and Accounting leadership cohorts as well as business partners to plan, implement, improve, automate, test, and ensure the Platform Accounting team provides complete and accurate financial records and reports for management, improves the quality of our financial statements, and boosts our audit readiness. Join an elite Finance team to drive improvements and automation for all internal processes. Interface daily with internal systems and our proprietary exchange platform to assist with fiat and digital asset position reconciliations across our various bank accounts and crypto wallets Promptly research and correct discrepancies and communicating actions to the appropriate stakeholders Support new product launches and company initiatives by determining proper accounting treatments and implementing necessary close and reconciliation procedures to ensure timely and accurate record and report Communicate and facilitate issue resolution between our OTC desks, Treasury, Developers, Data Scientists, and Finance, including making journal entries as necessary Develop and implement policies and procedures for revenue recognition and reconciliation of related assets and liabilities with supporting internal and external data Identify automation opportunities and actively work with Finance Transformation and Product Engineering teams to streamline processes in order to gain greater efficiency and transparency Support internal and external audits by documenting internal control procedures and submitting PBC schedules Provide schedules and reconciliation support for ad hoc financial and regulatory reporting requests Interface daily with internal systems and our proprietary exchange platform to assist with fiat and digital asset position reconciliations across our various bank accounts and crypto wallets Promptly research and correct discrepancies and communicating actions to the appropriate stakeholders Support new product launches and company initiatives by determining proper accounting treatments and implementing necessary close and reconciliation procedures to ensure timely and accurate record and report Communicate and facilitate issue resolution between our OTC desks, Treasury, Developers, Data Scientists, and Finance, including making journal entries as necessary Develop and implement policies and procedures for revenue recognition and reconciliation of related assets and liabilities with supporting internal and external data Identify automation opportunities and actively work with Finance Transformation and Product Engineering teams to streamline processes in order to gain greater efficiency and transparency Support internal and external audits by documenting internal control procedures and submitting PBC schedules Provide schedules and reconciliation support for ad hoc financial and regulatory reporting requests Bachelor’s degree in Accounting or closely related field 7+ years of combined audit and/or accounting experience from the Big 4 or national accounting firms and/or industry, preferred in Financial Services, Fintech, broker-dealer, banking or exchange Knowledge of US GAAP and experience with SOX Collaborative, innovative, flexible, and adept at building relationships across the organization Ability to handle and lead multiple projects and deliverables in a fast-paced, dynamic environment Microsoft Excel proficiency including pivot tables, H & V-Lookup CPA in good standing Experience or knowledge with cryptocurrency Experience and knowledge with SQL Experience with high volume transactions Experience using an ERP system such Netsuite Bachelor’s degree in Accounting or closely related field 7+ years of combined audit and/or accounting experience from the Big 4 or national accounting firms and/or industry, preferred in Financial Services, Fintech, broker-dealer, banking or exchange Knowledge of US GAAP and experience with SOX Collaborative, innovative, flexible, and adept at building relationships across the organization Ability to handle and lead multiple projects and deliverables in a fast-paced, dynamic environment Microsoft Excel proficiency including pivot tables, H & V-Lookup CPA in good standing Experience or knowledge with cryptocurrency Experience and knowledge with SQL Experience with high volume transactions Experience using an ERP system such Netsuite #LI-Remote #LI-MD1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Site Reliability Engineer Trading Technologies
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Join our Trading Technology team at the forefront of revolutionizing financial technology and help build the internet of money! As a key contributor, you'll work independently, collaborating with stakeholders beyond formal management, ensuring the seamless operation, support, and security of our Core Trading production infrastructure. From monitoring environments to managing releases with Hashicorp Nomad and implementing robust metrics, alerts, and monitoring systems, you'll play a crucial role in the team's success. Your expertise in improving Developer Tooling, building Docker images, and managing CI pipelines will contribute to the automation of quality testing, while your analytical skills will be essential in identifying and mitigating potential risks of downtime. Join us in shaping the future of financial technology and be part of a team that has played a critical role in scaling Kraken's trading infrastructure globally. This role is fully remote. We are specifically looking for candidates in EST Timezone (+/-1) to cover current needs. Work highly independently, with multiple stakeholders outside of the formal management structure Responsible for the operation, support, and security of production infrastructure for Core Trading Services Monitor and support Staging and Production environments Manage releases using Hashicorp Nomad Implement robust metrics, alerts and monitoring of Trading infrastructure Improve Developer Tooling, help with building Docker images, manage our Continuous Integration (CI) pipelines for automating quality testing Analyze potential risks of downtime and develop systems that will eliminate the issue Support a fully distributed team operating across numerous timezones Work highly independently, with multiple stakeholders outside of the formal management structure Responsible for the operation, support, and security of production infrastructure for Core Trading Services Monitor and support Staging and Production environments Manage releases using Hashicorp Nomad Implement robust metrics, alerts and monitoring of Trading infrastructure Improve Developer Tooling, help with building Docker images, manage our Continuous Integration (CI) pipelines for automating quality testing Analyze potential risks of downtime and develop systems that will eliminate the issue Support a fully distributed team operating across numerous timezones 4+ years of experience in a SRE role (DevOps, SRE, etc) Experience with high performance, low latency distributed systems (particularly financial) Experience with Hashicorp Consul, Nomad, Vault and its PKI features Experience with monitoring/alerting (primarily with Prometheus/Grafana) and knowledge of best practices in the area Experience with Bash, Python, YAML, Configuration and Secret Management Experience with distributed systems and technologies - gRPC & Kafka Experience configuring Continuous Integration (CI) Understanding of Unix/Linux operating systems, shell scripting Understand DNS, SSL/TLS, and how traffic on IP networks establishes end-to-end security and trust Understanding of networking concepts such as TCP/IP and UDP Experience in logging, monitoring, tracing e.g. Cloudwatch, Elasticsearch/Kibana (ELK) 4+ years of experience in a SRE role (DevOps, SRE, etc) Experience with high performance, low latency distributed systems (particularly financial) Experience with Hashicorp Consul, Nomad, Vault and its PKI features Experience with monitoring/alerting (primarily with Prometheus/Grafana) and knowledge of best practices in the area Experience with Bash, Python, YAML, Configuration and Secret Management Experience with distributed systems and technologies - gRPC & Kafka Experience configuring Continuous Integration (CI) Understanding of Unix/Linux operating systems, shell scripting Understand DNS, SSL/TLS, and how traffic on IP networks establishes end-to-end security and trust Understanding of networking concepts such as TCP/IP and UDP Experience in logging, monitoring, tracing e.g. Cloudwatch, Elasticsearch/Kibana (ELK) Familiar with Fix protocol Experience with web sockets and Real-Time Market Data feeds Experience with Terraform, Kubernetes and Helm Charts Understanding of digital currency trading market Familiar with Fix protocol Experience with web sockets and Real-Time Market Data feeds Experience with Terraform, Kubernetes and Helm Charts Understanding of digital currency trading market #LI-Remote #LI-GL1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Finance Transmation Senior Analyst
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Our finance team consists of a group of specialists responsible for safeguarding and enhancing the firm's value. We manage liquidity, capital, and risk while providing robust financial controls and reporting functions to support executive decision-making. Our efforts directly contribute to Kraken's ongoing success. The finance transformation team plays a crucial role in aligning with the finance organization's mission and objectives. We are dedicated to developing innovative and agile financial processes, promoting greater flexibility, resilience, and operational effectiveness. By fostering a holistic vision and collaborative program development, we strive to execute impactful transformational initiatives and seamlessly integrate new products and processes. Assess current state operating models and develop ideal target states by partnering with product, data, engineering, and/or other teams across Kraken Collaborate within the finance systems workgroup to automate existing processes across general ledger teams (treasury, accounting, FP&A, and others) Develop business process flows to evaluate gaps and areas for improvement Support process transformation, including technological and systems integrations and development Support building project plans and assist in governing and managing the cross functional finance program roadmap Develop comprehensive understanding of the needs of finance, data, and key stakeholders to inform product specifications and requirements Develop comprehensive understanding of the risks and implement adequate controls to mitigate those risks Additional duties and responsibilities as required Assess current state operating models and develop ideal target states by partnering with product, data, engineering, and/or other teams across Kraken Collaborate within the finance systems workgroup to automate existing processes across general ledger teams (treasury, accounting, FP&A, and others) Develop business process flows to evaluate gaps and areas for improvement Support process transformation, including technological and systems integrations and development Support building project plans and assist in governing and managing the cross functional finance program roadmap Develop comprehensive understanding of the needs of finance, data, and key stakeholders to inform product specifications and requirements Develop comprehensive understanding of the risks and implement adequate controls to mitigate those risks Additional duties and responsibilities as required Bachelor's degree in Accounting, Finance, or Information Systems Significant experience in finance operations Proficiency in management reporting and regulatory reporting Skilled in data wrangling, scripting, and use of data visualization tools (e.g. Python, SQL, Tableau, etc.) Project management experience including project planning Proficiency with project and work-stream management tools (e.g. Airtable, Confluence, Jira, etc.) Experience building process flows and identifying risk and controls Proficient in writing business requirements and technical documentation Bachelor's degree in Accounting, Finance, or Information Systems Significant experience in finance operations Proficiency in management reporting and regulatory reporting Skilled in data wrangling, scripting, and use of data visualization tools (e.g. Python, SQL, Tableau, etc.) Project management experience including project planning Proficiency with project and work-stream management tools (e.g. Airtable, Confluence, Jira, etc.) Experience building process flows and identifying risk and controls Proficient in writing business requirements and technical documentation Experience in fintech or in the banking industry Experience with crypto currencies and knowledge of blockchain technology Experience in fintech or in the banking industry Experience with crypto currencies and knowledge of blockchain technology #LI-Remote #USCANEU #LI-AC1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Senior Accounting Manager
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Kraken is looking for a Senior Accounting Manager to support our Australian entities. Our international accounting team is committed to becoming a world-class accounting unit, ensuring a complete and accurate close in the shortest time possible. As we continue to develop and refine our processes and controls, we seek motivated individuals who are eager to dive into the details and make a real impact. If you are looking for a challenge where you can build and innovate rather than just follow routine tasks, this is the place for you! Lead management reporting, forecasting and financial management oversight for Kraken’s Australian entities Work with the global finance team, support the preparation of financial statements for our Australian entities, as the Australian subject matter expert Responsible for building and executing all statutory and regulatory reporting requirements related to the Australian legal entities, working with the global finance team (e.g. FP&A, Accounting, Treasury, Tax) Manage compliance with the financial requirements you must meet as the holder of an Australian financial services (AFS) license Ensure successful annual audits for Kraken’s Australian entities and support any applicable changes required Support Kraken’s Australian growth and strategic objectives through analysis such as LTV/CAC Act as the Finance Manager of our local entities in Australia and be involved with the relevant internal governance committees, directors, responsible managers and decision making bodies Lead management reporting, forecasting and financial management oversight for Kraken’s Australian entities Work with the global finance team, support the preparation of financial statements for our Australian entities, as the Australian subject matter expert Responsible for building and executing all statutory and regulatory reporting requirements related to the Australian legal entities, working with the global finance team (e.g. FP&A, Accounting, Treasury, Tax) Manage compliance with the financial requirements you must meet as the holder of an Australian financial services (AFS) license Ensure successful annual audits for Kraken’s Australian entities and support any applicable changes required Support Kraken’s Australian growth and strategic objectives through analysis such as LTV/CAC Act as the Finance Manager of our local entities in Australia and be involved with the relevant internal governance committees, directors, responsible managers and decision making bodies Minimum of 7 years of relevant experience, including a blend of public accounting and FP&A, with experience in a startup or FinTech company A Chartered Professional Accountant designation in Australia (CPA, CA) Bachelor’s degree in Accounting, Finance or a related field Experience with financial reporting with such entities as the ASIC and the ATO Experienced in dealing with AFSL financial obligations, with focus on RG166 and RG133 and RG251 An understanding of the accounting and financial reporting required to support custodial services, trading in derivatives, digital assets and managed investment schemes High-energy individual and self-starter who is comfortable working in a dynamic environment Passion for cryptocurrency adoption and personal experience with crypto Minimum of 7 years of relevant experience, including a blend of public accounting and FP&A, with experience in a startup or FinTech company A Chartered Professional Accountant designation in Australia (CPA, CA) Bachelor’s degree in Accounting, Finance or a related field Experience with financial reporting with such entities as the ASIC and the ATO Experienced in dealing with AFSL financial obligations, with focus on RG166 and RG133 and RG251 An understanding of the accounting and financial reporting required to support custodial services, trading in derivatives, digital assets and managed investment schemes High-energy individual and self-starter who is comfortable working in a dynamic environment Passion for cryptocurrency adoption and personal experience with crypto #LI-Remote #LI-KF1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Sr. Payroll System Analyst
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Join our dynamic team as a Sr. Payroll System Analyst specializing in global payroll systems and processing! At Kraken, our mission is to ensure seamless and accurate payroll operations, enabling our organization to focus on driving success and growth in the crypto industry. As a key member of our team, you will play a crucial role in maintaining the integrity of our payroll system and payroll accounting. If you're a top performer in the payroll industry seeking a challenging and rewarding opportunity, join our epic team and be a part of shaping the future of payroll excellence! Payroll Discrepancy Management: Research and analyze discrepancies in payroll and benefits, implementing appropriate corrections. Reporting and Analysis: Prepare a variety of complex payroll-related reports to support the payroll team and management. System Updates and Implementation: Interpret, test, and implement all payroll systems. Methodology Development: Develop methodologies, tools, and procedures to ensure integration between applications and compliance with regulations and policies. Change Management: Collaborate with the payroll team in change management activities, including making recommendations, creating and updating documentation, and system training related to modifications and enhancements. System Configuration: Update and maintain payroll-related configurations and tables such as companies, pay groups, earnings, deductions, localities, and taxation definitions. Deduction and Tax Setup: Ensure proper setup for new deductions, taxes, earnings, and GL mapping within the systems. Project Support: Co-lead various projects for process improvement or new initiatives, which may involve collaboration with external vendors and internal payroll partners (e.g., Benefits, GL Accounting Team, and HRIS). Year-End Project Plan: Support and/or lead the interdepartmental year-end project plan, ensuring systems and payroll calendars are prepared for the new year. Discrepancy Review: Review and research discrepancies in Journal Entries as requested by the GL team. Payroll Discrepancy Management: Research and analyze discrepancies in payroll and benefits, implementing appropriate corrections. Reporting and Analysis: Prepare a variety of complex payroll-related reports to support the payroll team and management. System Updates and Implementation: Interpret, test, and implement all payroll systems. Methodology Development: Develop methodologies, tools, and procedures to ensure integration between applications and compliance with regulations and policies. Change Management: Collaborate with the payroll team in change management activities, including making recommendations, creating and updating documentation, and system training related to modifications and enhancements. System Configuration: Update and maintain payroll-related configurations and tables such as companies, pay groups, earnings, deductions, localities, and taxation definitions. Deduction and Tax Setup: Ensure proper setup for new deductions, taxes, earnings, and GL mapping within the systems. Project Support: Co-lead various projects for process improvement or new initiatives, which may involve collaboration with external vendors and internal payroll partners (e.g., Benefits, GL Accounting Team, and HRIS). Year-End Project Plan: Support and/or lead the interdepartmental year-end project plan, ensuring systems and payroll calendars are prepared for the new year. Discrepancy Review: Review and research discrepancies in Journal Entries as requested by the GL team. Knowledge and experience in payroll processing and payroll accounting Sound experience in payroll implementation, payroll testing, and GL mapping Experience with ERP systems such as ADP, UKG, Cloudpay, Netsuite and Workday Possess strong technical and accounting skills, including extensive Excel Ability to thrive in team environment Cryptocurrency familiarity very desirable Excellent organizational skills Strong communication and collaborative attitude Thrives in fast paced environment Knowledge and experience in payroll processing and payroll accounting Sound experience in payroll implementation, payroll testing, and GL mapping Experience with ERP systems such as ADP, UKG, Cloudpay, Netsuite and Workday Possess strong technical and accounting skills, including extensive Excel Ability to thrive in team environment Cryptocurrency familiarity very desirable Excellent organizational skills Strong communication and collaborative attitude Thrives in fast paced environment #LI-Remote #LI-PO1 #CANUS This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Sr. Financial Reporting Manager
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! The Sr. Financial Reporting Manager will be responsible for the oversight and distribution of financial statements to regulators and will ensure that all transactions and documentation complies with US Generally Accepted Accounting Principles (GAAP), regulatory statutes and SEC requirements as needed. Oversee the preparation of the financial reporting process, including statements and footnotes Manage the preparation of various sections in SEC filings such as the 10Ks, 10Qs, 8Ks, private placement memorandums or S-1’s Serve as the primary point of contact for the compliance team regarding regulatory inquiries and examinations Ensure compliance with US GAAP and SEC regulations and coordinate the entity annual audits with the independent auditors Actively research and stay abreast of current and evolving accounting standards and SEC regulations Develop and implement regulatory reporting processes to ensure accuracy, completeness, and compliance with regulatory requirements Maintain and strengthen internal controls over regulatory financial reporting Collaborate cross-functionally with legal, finance and data operations teams to gather necessary information and complete additional duties and responsibilities as required Oversee the preparation of the financial reporting process, including statements and footnotes Manage the preparation of various sections in SEC filings such as the 10Ks, 10Qs, 8Ks, private placement memorandums or S-1’s Serve as the primary point of contact for the compliance team regarding regulatory inquiries and examinations Ensure compliance with US GAAP and SEC regulations and coordinate the entity annual audits with the independent auditors Actively research and stay abreast of current and evolving accounting standards and SEC regulations Develop and implement regulatory reporting processes to ensure accuracy, completeness, and compliance with regulatory requirements Maintain and strengthen internal controls over regulatory financial reporting Collaborate cross-functionally with legal, finance and data operations teams to gather necessary information and complete additional duties and responsibilities as required Bachelor's Degree in Accounting Big 4 Accounting or similar experience and at least 5 years of corporate experience with SEC disclosure and reporting requirements Experience with Workiva Strong technical U.S. GAAP accounting knowledge and technical accounting ability Detail-oriented and can spot errors and discrepancies in financial data quickly and accurately Excellent communication skills, particularly written Ability to manage many different priorities at once Experience with SOX 404 compliance and knowledge of best practices in internal controls Bachelor's Degree in Accounting Big 4 Accounting or similar experience and at least 5 years of corporate experience with SEC disclosure and reporting requirements Experience with Workiva Strong technical U.S. GAAP accounting knowledge and technical accounting ability Detail-oriented and can spot errors and discrepancies in financial data quickly and accurately Excellent communication skills, particularly written Ability to manage many different priorities at once Experience with SOX 404 compliance and knowledge of best practices in internal controls ERP systems such as Oracle, SAP or Netsuite knowledge preferred ERP systems such as Oracle, SAP or Netsuite knowledge preferred #LI-Remote #LI-NT1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Technical Accounting Acquisitions Manager
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! The Technical Accounting & Acquisitions Manager will be an integral part of the Finance Team and will work closely with Finance and Accounting leadership cohorts. This role reports to the Director of Technical Accounting. The Technical Accounting & Acquisitions Manager is a key member of the Accounting and Finance Team and serves as an accounting subject matter expert to support global Kraken accounting processes and financial transactions. This role is part of a team that is responsible for implementation and oversight of the global Kraken accounting and finance policies and supports M&A teams on a broad spectrum of technical accounting matters. Responsibilities also include assisting with the preparation of financial statements and evaluation of complex technical accounting issues as needed. Serve as a U.S. GAAP and Kraken accounting policy subject matter expert Provide counsel to internal stakeholders including interpretation, application, and implementation of accounting and finance policies Evaluate targets financial practices such as historical and projected earnings and cash flows, contingencies, commitments, as well as quality of assets and internal control structure Post-deal integration Identify integration and post-transaction transition issues Assist with the adoption of new U.S. GAAP accounting standards including coordinating with accounting process owners, developing implementation plans, and executing process, system, and financial reporting disclosure changes Assist with preparation and review of disclosures in Kraken’s financial statements Additional duties or responsibilities as required Serve as a U.S. GAAP and Kraken accounting policy subject matter expert Provide counsel to internal stakeholders including interpretation, application, and implementation of accounting and finance policies Evaluate targets financial practices such as historical and projected earnings and cash flows, contingencies, commitments, as well as quality of assets and internal control structure Post-deal integration Identify integration and post-transaction transition issues Assist with the adoption of new U.S. GAAP accounting standards including coordinating with accounting process owners, developing implementation plans, and executing process, system, and financial reporting disclosure changes Assist with preparation and review of disclosures in Kraken’s financial statements Additional duties or responsibilities as required Bachelor’s degree in Accounting required, CPA and MBA preferred Minimum of 8-years progressive experience in corporate accounting and/or public accounting, cryptocurrency industry experience a plus Strong knowledge of U.S. GAAP accounting and financial reporting requirements, IFRS a plus Previous experience in business combinations, derivatives and complex financial instruments Understanding of complex business and information technology management processes and controls Experience as finance lead for post-merger integration Attention to detail and ability to evaluate financial concepts and complex transactions Ability to work independently and adjust priorities to achieve accurate and timely results Strong communication skills (verbal and written) and ability to collaborate across functions Bachelor’s degree in Accounting required, CPA and MBA preferred Minimum of 8-years progressive experience in corporate accounting and/or public accounting, cryptocurrency industry experience a plus Strong knowledge of U.S. GAAP accounting and financial reporting requirements, IFRS a plus Previous experience in business combinations, derivatives and complex financial instruments Understanding of complex business and information technology management processes and controls Experience as finance lead for post-merger integration Attention to detail and ability to evaluate financial concepts and complex transactions Ability to work independently and adjust priorities to achieve accurate and timely results Strong communication skills (verbal and written) and ability to collaborate across functions #LI-Remote #EU #LI-MD1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Software Development Engineer in Test
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! As a Core Backend SDET, you will form part of a cross-functional team, where you will own and drive the automated testing effort to ensure quality of features spanning multiple services. This will allow you to gain a deep understanding of the domain and its services for which you will act as a liaison to other teams in terms of testing efforts. Your work will follow and improve on the standards, practices and frameworks of the broader QA team. Your time will be spent implementing and extending automated functional tests, monitoring suites, mocking services, as well as performing manual ad-hoc tests when needed. Implement and extend automated functional test suite to achieve higher test coverage Build and manage continuous testing pipelines Debug, log, reproduce and document bugs encountered during testing efforts Learn and understand the business domain and application architecture Facilitate the test strategy, planning, and schedule of the product team’s development initiatives Ensure timely completion of test deliverables Implement and extend automated functional test suite to achieve higher test coverage Build and manage continuous testing pipelines Debug, log, reproduce and document bugs encountered during testing efforts Learn and understand the business domain and application architecture Facilitate the test strategy, planning, and schedule of the product team’s development initiatives Ensure timely completion of test deliverables Knowledge of a system programming language (C\C++, Go, Rust) with the ability to implement a small project (1,000-2,000 lines of code) Excited about getting comfortable and productive in Rust Prior experience implementing automated API testing of distributed systems Understanding of testing methodologies and familiarity with testing frameworks Practical experience in CI/CD and their pipelines Comfortable with command line, Docker, and Git Familiarity with common communication protocols, particularly HTTP, SSL/TLS, TCP sockets, and WebSockets Interest and familiarity with financial markets and trading, particularly order types and collateral/margin trading Well versed with issue-tracking tools such as Bugzilla and JIRA Comfortable and productive working on a remote-first basis BS in STEM major, or equivalent professional experience developing software Knowledge of a system programming language (C\C++, Go, Rust) with the ability to implement a small project (1,000-2,000 lines of code) Excited about getting comfortable and productive in Rust Prior experience implementing automated API testing of distributed systems Understanding of testing methodologies and familiarity with testing frameworks Practical experience in CI/CD and their pipelines Comfortable with command line, Docker, and Git Familiarity with common communication protocols, particularly HTTP, SSL/TLS, TCP sockets, and WebSockets Interest and familiarity with financial markets and trading, particularly order types and collateral/margin trading Well versed with issue-tracking tools such as Bugzilla and JIRA Comfortable and productive working on a remote-first basis BS in STEM major, or equivalent professional experience developing software #LI-Remote #LI-BS1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Senior Finance Data Analyst
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Our finance team consists of a group of specialists who are entrusted with the critical responsibility of safeguarding and enhancing the firm's value. We excel at managing liquidity, capital, and risk while providing robust financial controls and reporting functions to support executive decision-making. Our collective efforts directly contribute to Kraken's ongoing success. The finance transformation team plays a pivotal role in aligning with the finance organization's mission and objectives. We are dedicated to developing innovative and agile financial processes, promoting greater flexibility, resilience, and operational effectiveness. Our focus is on crafting transformation strategies that encompass end-to-end processes, resulting in the implementation of next-generation systems and analytical solutions to optimize finance operations. Collaboration lies at the core of our team's approach. We work closely with various departments within Kraken, including corporate development, business operations, product, engineering, HR, business systems, and all internal finance functions (accounting, tax, treasury, and FP&A). By fostering a holistic vision and collaborative program development, we strive to execute impactful transformational initiatives and seamlessly integrate new products and processes. The Finance Transformation team is looking for a skilled data analytics senior who will closely work with the Finance Data Analytics Manager to enhance the consumption of data and analytics to support the objectives of the finance function. This is an exciting opportunity to be at the forefront of a rapidly expanding industry and contribute to the building of the new financial system. Build dynamic data visualizations aid management decision support Perform data analysis and investigation related to finance use cases and liaise with cross-functional groups to resolve issues Ensure high data quality, integrity and auditability in the data analysis and reporting operations Build scalable and reliable data pipeline that collects, transforms, loads and curates data from internal systems and databases Augment platform data with data pipelines from select external and internal systems Support design and deployment of finance data lake that will be central source of truth for finance functions reporting and analysis needs Develop automation as feasible to drive data solutions to be as near real-time as possible Evaluate new technologies and build prototypes for continuous improvements in finance data analytics operations Build dynamic data visualizations aid management decision support Perform data analysis and investigation related to finance use cases and liaise with cross-functional groups to resolve issues Ensure high data quality, integrity and auditability in the data analysis and reporting operations Build scalable and reliable data pipeline that collects, transforms, loads and curates data from internal systems and databases Augment platform data with data pipelines from select external and internal systems Support design and deployment of finance data lake that will be central source of truth for finance functions reporting and analysis needs Develop automation as feasible to drive data solutions to be as near real-time as possible Evaluate new technologies and build prototypes for continuous improvements in finance data analytics operations Minimum of Bachelor's degree in Computer Science or MIS with 5+ years relevant experience or Masters degree in Computer Science or MIS with 2+ years of relevant experience Experience with data warehouse technologies and relevant data modeling best practices Experience with finance operations, management reporting and regulatory reporting Proficient with data wrangling tools and scripting languages (e.g. python, SQL etc.) Proficient with data visualization tools (e.g. Tableau, Power BI etc.) Proficient working with API’s and data querying languages for data modeling and analysis Working knowledge of project and workstream management tools such as Wrike, Confluence, Jira Experience with writing business requirements and technical documentation Minimum of Bachelor's degree in Computer Science or MIS with 5+ years relevant experience or Masters degree in Computer Science or MIS with 2+ years of relevant experience Experience with data warehouse technologies and relevant data modeling best practices Experience with finance operations, management reporting and regulatory reporting Proficient with data wrangling tools and scripting languages (e.g. python, SQL etc.) Proficient with data visualization tools (e.g. Tableau, Power BI etc.) Proficient working with API’s and data querying languages for data modeling and analysis Working knowledge of project and workstream management tools such as Wrike, Confluence, Jira Experience with writing business requirements and technical documentation Experience in fintech or banking industry is preferred Experience with crypto currencies and knowledge of blockchain technology is preferred Experience in fintech or banking industry is preferred Experience with crypto currencies and knowledge of blockchain technology is preferred #LI-Remote #USCANEU #LI-NT1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Senior Litgation Paralegal
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! This role is fully remote. Our Senior Litigation Paralegal will report to our Associate General Counsel, and will play an integral role in building, supporting and implementing strategic and operational initiatives as a member of the best legal team in crypto. Beyond helping Kraken’s litigation attorneys, you will collaborate with cross-functional teams including labor & employment, commercial, and corporate to improve the Krakenite experience and protect the company’s brand. Draft correspondence to potential targets, attorneys, courts, third parties, etc. Draft and file pleadings. Prepare initial drafts of discovery to propound and discovery responses. Conduct manual and electronic document reviews. Prepare hearing, deposition, mediation and trial notebooks and exhibits. Perform legal research. Maintain deadlines calendar. Schedule meditations, depositions, schedule court reporters/videographer, conference calls, etc. File and serve pleadings. Conduct e-filing on the state and federal level. Accomplish organizational goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Prepare meeting materials, i.e. PowerPoint Presentations and schedule conference calls and web-based meetings. Additional duties and responsibilities as needed Draft correspondence to potential targets, attorneys, courts, third parties, etc. Draft and file pleadings. Prepare initial drafts of discovery to propound and discovery responses. Conduct manual and electronic document reviews. Prepare hearing, deposition, mediation and trial notebooks and exhibits. Perform legal research. Maintain deadlines calendar. Schedule meditations, depositions, schedule court reporters/videographer, conference calls, etc. File and serve pleadings. Conduct e-filing on the state and federal level. Accomplish organizational goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Prepare meeting materials, i.e. PowerPoint Presentations and schedule conference calls and web-based meetings. Additional duties and responsibilities as needed 5+ years experience as a litigation paralegal Excellent interpersonal and communication skills Ability to take direction and work independently with little or no supervision Good organization and attention to detail Strong sense of urgency and ability to get things done on time Capability for organizing and prioritizing a large number of competing assignments to meet deadlines and corporate needs Versatility, flexibility, ability, and willingness to work within an organization with constantly changing priorities and deadlines with enthusiasm Ability to maintain a high level of confidentiality and discretion Strong IT skills (we are a remote first company) 5+ years experience as a litigation paralegal Excellent interpersonal and communication skills Ability to take direction and work independently with little or no supervision Good organization and attention to detail Strong sense of urgency and ability to get things done on time Capability for organizing and prioritizing a large number of competing assignments to meet deadlines and corporate needs Versatility, flexibility, ability, and willingness to work within an organization with constantly changing priorities and deadlines with enthusiasm Ability to maintain a high level of confidentiality and discretion Strong IT skills (we are a remote first company) Arbitration experience Arbitration experience #LI-CM1 #LI-Remote This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Permance Marketing Manager App Campaigns
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! At Kraken, our Performance Team is at the heart of our marketing efforts, dedicated to driving user acquisition and accelerating growth. We specialise in data-driven marketing strategies to achieve efficient CAC and ROI.Our team takes a collaborative approach, working hand-in-hand with analytics, product, and design teams to create and execute an effective marketing strategy. We obsess over CAC (Customer Acquisition Cost), underlying metrics such as CPSU (Cost Per Sign-Up), CPM (Cost Per Mille) and CPC (Cost Per Click) and the underlying drivers of each.In our fast-paced and creative environment, you'll have the opportunity to make a real difference and influence the future of cryptocurrency. If you're passionate about using data to drive success and eager to be part of a forward-thinking team, Kraken's Performance Team is a great fit. Lead the strategy, development, and execution of Kraken's app campaigns focused on user acquisition and growth Optimize app campaigns to achieve CAC goals across our priority geographies and customer segments Monitor, analyze, and report on campaign effectiveness, providing detailed analysis and strategic recommendations for continuous improvement Effectively manage a multi-million dollar performance marketing budget for app campaign platforms Develop and test new creative strategies to consistently improve performance Collaborate with cross-functional teams, including data analytics, product marketing, and creative teams, to align on campaign goals and strategies Manage multiple work streams from concept through execution and analysis Stay up-to-date with new and emerging app campaign channels, ensuring Kraken's performance marketing efforts leverage the latest trends and opportunities Build and maintain relationships with media agencies, creative agencies, and other external partners Additional duties and responsibilities as assigned Lead the strategy, development, and execution of Kraken's app campaigns focused on user acquisition and growth Optimize app campaigns to achieve CAC goals across our priority geographies and customer segments Monitor, analyze, and report on campaign effectiveness, providing detailed analysis and strategic recommendations for continuous improvement Effectively manage a multi-million dollar performance marketing budget for app campaign platforms Develop and test new creative strategies to consistently improve performance Collaborate with cross-functional teams, including data analytics, product marketing, and creative teams, to align on campaign goals and strategies Manage multiple work streams from concept through execution and analysis Stay up-to-date with new and emerging app campaign channels, ensuring Kraken's performance marketing efforts leverage the latest trends and opportunities Build and maintain relationships with media agencies, creative agencies, and other external partners Additional duties and responsibilities as assigned 5+ years of related experience in performance marketing with a focus on app campaigns Experience managing and optimizing app acquisition campaigns to meet or exceed KPI targets, including CAC, CPSU, and CPI Strong analytical skills with the ability to interpret data and make data-driven decisions. A test-and-learn mindset with a passion for experimentation Proficiency with mobile app advertising platforms including UAC, Mobile App DSPs, ASA, and other app-focused platforms Experience with mobile measurement partners (MMPs) such as Appsflyer or Branch Familiarity with analytics and data visualization platforms such as Google Analytics and Tableau Excellent project management skills with the ability to manage multiple projects simultaneously Experience managing relationships with media agencies, creative agencies, and other external partners Entrepreneurial mindset and self-starter; able to work both independently and in a team environment Experience in consumer tech products with a focus on transactional goals is crucial Candidates should demonstrate the ability to optimize campaigns beyond the initial install or sign-up Passionate about the Crypto space 5+ years of related experience in performance marketing with a focus on app campaigns Experience managing and optimizing app acquisition campaigns to meet or exceed KPI targets, including CAC, CPSU, and CPI Strong analytical skills with the ability to interpret data and make data-driven decisions. A test-and-learn mindset with a passion for experimentation Proficiency with mobile app advertising platforms including UAC, Mobile App DSPs, ASA, and other app-focused platforms Experience with mobile measurement partners (MMPs) such as Appsflyer or Branch Familiarity with analytics and data visualization platforms such as Google Analytics and Tableau Excellent project management skills with the ability to manage multiple projects simultaneously Experience managing relationships with media agencies, creative agencies, and other external partners Entrepreneurial mindset and self-starter; able to work both independently and in a team environment Experience in consumer tech products with a focus on transactional goals is crucial Candidates should demonstrate the ability to optimize campaigns beyond the initial install or sign-up Passionate about the Crypto space Crypto experience is preferred but not required. Crypto experience is preferred but not required. #LI-Remote #UKEU #LI-AG This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Sr. Talent Development Program Manager
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! The Talent & Development team at Kraken is dedicated to fueling a vibrant culture, fostering talent, enhancing performance, and developing critical skills to support the growth of our business. We strive to empower every Krakenite to reach their full potential and contribute to our collective success. Craft and implement Kraken-wide career pathing strategies, integrating key performance indicators and success factors into our evaluation system Spearhead an internal mobility program, featuring an internal career profile system and possible short-term gigs program to offer project-based opportunities for applying skills and furthering career development Pinpoint skill gaps using our competency model and partner with the development team to devise effective strategies Collaboration is key in this role–you will ensure alignment is in place across the business before any program deployment Possibly work closely with the broader team on performance reviews, talent assessments, and employee engagement surveys, using data analysis to ensure effectiveness and compliance, if needed Lead enablement sessions and workshops, promoting a culture of continuous learning and knowledge sharing Consult with HR Business Partners, Kraken leadership, and key stakeholders on all assigned programs, ensuring alignment and integration Develop program assets, including communication plans, demos, virtual workshops, job aids, and program wiki pages Utilize learning technology to create structures that address skill gaps and enhance talent programs, including LMS and eLearning content Manage key administrative tasks using Talent Management and Career Development systems and technologies Craft and implement Kraken-wide career pathing strategies, integrating key performance indicators and success factors into our evaluation system Spearhead an internal mobility program, featuring an internal career profile system and possible short-term gigs program to offer project-based opportunities for applying skills and furthering career development Pinpoint skill gaps using our competency model and partner with the development team to devise effective strategies Collaboration is key in this role–you will ensure alignment is in place across the business before any program deployment Possibly work closely with the broader team on performance reviews, talent assessments, and employee engagement surveys, using data analysis to ensure effectiveness and compliance, if needed Lead enablement sessions and workshops, promoting a culture of continuous learning and knowledge sharing Consult with HR Business Partners, Kraken leadership, and key stakeholders on all assigned programs, ensuring alignment and integration Develop program assets, including communication plans, demos, virtual workshops, job aids, and program wiki pages Utilize learning technology to create structures that address skill gaps and enhance talent programs, including LMS and eLearning content Manage key administrative tasks using Talent Management and Career Development systems and technologies Bachelor’s degree in Human Resources, Organizational Development, Learning & Development, Business Management, or a related field At least five years of experience in talent management; specifically in developing career pathways; and career development, ideally in a remote, global environment Exceptional project and program management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines Strong communication and interpersonal skills, capable of effectively collaborating with and influencing leaders and stakeholders at various levels Proficiency in using talent management systems, LMS, and HRIS technologies Creative problem-solving skills, with a continuous drive for improvement and innovation Ability to work across different time zones and create/facilitate remote or recorded training enablement products and sessions as needed Bachelor’s degree in Human Resources, Organizational Development, Learning & Development, Business Management, or a related field At least five years of experience in talent management; specifically in developing career pathways; and career development, ideally in a remote, global environment Exceptional project and program management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines Strong communication and interpersonal skills, capable of effectively collaborating with and influencing leaders and stakeholders at various levels Proficiency in using talent management systems, LMS, and HRIS technologies Creative problem-solving skills, with a continuous drive for improvement and innovation Ability to work across different time zones and create/facilitate remote or recorded training enablement products and sessions as needed #LI-Remote #USCA #LI-AG1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Sr. Market Insights Researcher
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! We’re looking for an experienced Market Insights Researcher to help us explore, understand and reinvent everything from the way money works to a bunch of even more ambitious things we can’t talk about yet. We’re looking for an inquisitive, independent explorer who believes in a tomorrow where cryptocurrency spreads wealth, inclusively and enables new forms of creativity. If you are someone who is passionate about research, relentless about uncovering consumer insights and translating numbers to actions, and a great believer in consumer centricity and putting the consumer at the heart of everything we do, then we would love to meet you! We’re currently building the Market Research function and team, so the ideal candidate will need to be comfortable to hit the ground running. If you are ready to be a driving force behind Kraken's Consumer Insights, we invite you to join us on this exciting journey at Kraken! This is a fully remote position. Champion consumer centricity, be the voice of the consumer and actively advocate for, democratize and evangelize research across the organization Ensure that the consumer is at the heart of our decision making Capitalize on broad and in depth experience across various qualitative and quantitative research to uncover meaningful and actionable insights that drive growth Apply critical and strategic thinking to help shape brand, product and marketing strategies Develop and share compelling consumer stories to ensure the consumer is at the heart of everything we do Proactively collaborate with internal stakeholders to ensure research outcomes are aligned with business objectives Manage and collaborate with external vendors to ensure flawless and timely execution Additional duties and responsibilities as required Champion consumer centricity, be the voice of the consumer and actively advocate for, democratize and evangelize research across the organization Ensure that the consumer is at the heart of our decision making Capitalize on broad and in depth experience across various qualitative and quantitative research to uncover meaningful and actionable insights that drive growth Apply critical and strategic thinking to help shape brand, product and marketing strategies Develop and share compelling consumer stories to ensure the consumer is at the heart of everything we do Proactively collaborate with internal stakeholders to ensure research outcomes are aligned with business objectives Manage and collaborate with external vendors to ensure flawless and timely execution Additional duties and responsibilities as required 8+ years of experience in Consumer Market Research & Insights 3+ years of experience in data manipulation tools like Python and Excel A passion for Bitcoin and the cryptocurrency movement with a desire to make Kraken the best trading platform in the world Informed about current and emerging trends in crypto, FinTech, product development, trends in Market Research In depth experience developing, managing and executing strategic research initiatives across brand, product and communication, using a range of quantitative and qualitative methodologies Proven track record in collaborating with business stakeholders to identify critical knowledge gaps that inspire meaningful research plans Proven track record in translating research findings to actionable insights and powerful stories that help shape product and marketing strategies Expert knowledge of brand building marketing principles Proven track record in strategic thinking, storytelling and consultancy 8+ years of experience in Consumer Market Research & Insights 3+ years of experience in data manipulation tools like Python and Excel A passion for Bitcoin and the cryptocurrency movement with a desire to make Kraken the best trading platform in the world Informed about current and emerging trends in crypto, FinTech, product development, trends in Market Research In depth experience developing, managing and executing strategic research initiatives across brand, product and communication, using a range of quantitative and qualitative methodologies Proven track record in collaborating with business stakeholders to identify critical knowledge gaps that inspire meaningful research plans Proven track record in translating research findings to actionable insights and powerful stories that help shape product and marketing strategies Expert knowledge of brand building marketing principles Proven track record in strategic thinking, storytelling and consultancy #LI-Remote #USUKEU #LI-AM1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Marketing Executive
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! CF Benchmarks are the world’s first and leading cryptocurrency index provider, authorized and regulated by the UK FCA. Our indices are in full compliance with UK Benchmark Regulation (BMR), proven by two successful audits undertaken by Deloitte. We're a trusted partner to some of the most respected and innovative financial institutions and our fully market tested reference rates and indices power regulated financial products including listed derivatives, investment funds and structured products from the world's leading firms including the market defining crypto derivatives suite listed by CME Group and the BlackRock Bitcoin Private Trust. For more information, please visit www.cfbenchmarks.com. At CF Benchmarks, we offer a dynamic and collaborative work environment where your contributions can significantly impact the cryptocurrency asset class and the broader digital asset industry. You'll work with a global, talented and diverse team from a mix of backgrounds, whilst gaining valuable experience in the exciting crypto world. We provide competitive compensation, professional development opportunities, and a culture that truly values innovation and excellence. This is a digital first marketing role designed to create awareness of the CF Benchmarks brand and drive demand generation through a mix of always-on and campaign specific marketing initiatives across multiple channels. Content-led marketing underpins the approach and the incumbent will leverage exceptional in-house assets such as blogs, research and analysis reports, videos and podcasts to educate target markets about our core value propositions including our market leading regulated cryptocurrency indices and digital asset classification frameworks. Reporting to the marketing lead, the job holder will join the marketing, design and content team, and also work closely with sales and product management colleagues located across Europe and the US. This is a fantastic role for a marketer who is a team player at heart, with a thirst to learn in a growing and excitingly dynamic financial services sector. Demand generation to drive inbound leads across multiple channels including LinkedIn and Google Develop and execute Search Engine Optimisation (SEO) initiatives to increase the number of visitors to our website. Aligned to this, conduct keyword research so that CF Benchmarks appears high up search engine page rankings. Also, use results of research to provide insights and informs to other members of the team Plan and deliver paid search campaigns to drive increased traffic to the website Email marketing support, specifically building automated campaign lead nurture flows Analyse campaign results and based on learnings, make recommendations for improvements to continually drive results Support the marketing lead to monitor the rapidly evolving digital marketing space and identify emerging marketing communications channels that will help us further build marketing capabilities aligned with our business objectives This is a digital first marketing role designed to create awareness of the CF Benchmarks brand and drive demand generation through a mix of always-on and campaign specific marketing initiatives across multiple channels. Content-led marketing underpins the approach and the incumbent will leverage exceptional in-house assets such as blogs, research and analysis reports, videos and podcasts to educate target markets about our core value propositions including our market leading regulated cryptocurrency indices and digital asset classification frameworks. Reporting to the marketing lead, the job holder will join the marketing, design and content team, and also work closely with sales and product management colleagues located across Europe and the US. This is a fantastic role for a marketer who is a team player at heart, with a thirst to learn in a growing and excitingly dynamic financial services sector. Demand generation to drive inbound leads across multiple channels including LinkedIn and Google Develop and execute Search Engine Optimisation (SEO) initiatives to increase the number of visitors to our website. Aligned to this, conduct keyword research so that CF Benchmarks appears high up search engine page rankings. Also, use results of research to provide insights and informs to other members of the team Plan and deliver paid search campaigns to drive increased traffic to the website Email marketing support, specifically building automated campaign lead nurture flows Analyse campaign results and based on learnings, make recommendations for improvements to continually drive results Support the marketing lead to monitor the rapidly evolving digital marketing space and identify emerging marketing communications channels that will help us further build marketing capabilities aligned with our business objectives Bachelor’s degree in business or marketing relating subjects, and/or 1-2 years B2B marketing experience, ideally from the financial services or business consultancy sector Strong written and verbal communication skills with fluency in English as first or second language A self-starter with a strong work ethic and someone that is a highly collaborative team player Strong organisational skills with an ability to manage multiple tasks and deadlines Keen eye for detail Demonstrable experience delivering paid marketing campaigns across multiple channels including LinkedIn, Google and others Solid SEO experience and hands-on knowledge of reporting platforms such as Google Analytics and Google Search Console Experience creating campaigns using marketing automation platforms such as HubSpot, Marketo or Eloqua Proven paid search and PPC experience, including Google Ads Bachelor’s degree in business or marketing relating subjects, and/or 1-2 years B2B marketing experience, ideally from the financial services or business consultancy sector Strong written and verbal communication skills with fluency in English as first or second language A self-starter with a strong work ethic and someone that is a highly collaborative team player Strong organisational skills with an ability to manage multiple tasks and deadlines Keen eye for detail Demonstrable experience delivering paid marketing campaigns across multiple channels including LinkedIn, Google and others Solid SEO experience and hands-on knowledge of reporting platforms such as Google Analytics and Google Search Console Experience creating campaigns using marketing automation platforms such as HubSpot, Marketo or Eloqua Proven paid search and PPC experience, including Google Ads Professional marketing qualification or working towards one, for example, The Chartered Institute of Marketing (CIM) or Institute of Data & Marketing (IDM) Interest in crypto and the broader digital asset class Knowledge of lead generation channels other than those highlighted above Basic HTML coding experience relating to marketing automation platforms Professional marketing qualification or working towards one, for example, The Chartered Institute of Marketing (CIM) or Institute of Data & Marketing (IDM) Interest in crypto and the broader digital asset class Knowledge of lead generation channels other than those highlighted above Basic HTML coding experience relating to marketing automation platforms #LI-Remote #LI-TN1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Manager Policy Government Relations EMEA
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! The EU is a top market for Kraken and you will be working on shaping the future digital assets policy and regulatory framework in exciting times, as the EU enters a new mandate. The ideal candidate for this role will need to be based in Brussels, Belgium Become a key player in our truly global policy team based across Brussels, London, and Washington DC. Lead the development of Kraken’s policy positions and in doing so contribute to the comprehensive company-wide strategy. Engage directly with key EU policymakers and influence the policy outcomes. Gain external visibility working with trade associations and other external players. Partner closely with colleagues in the regulatory, compliance, communications, product, and engineering teams. Additional duties and responsibilities as assigned Become a key player in our truly global policy team based across Brussels, London, and Washington DC. Lead the development of Kraken’s policy positions and in doing so contribute to the comprehensive company-wide strategy. Engage directly with key EU policymakers and influence the policy outcomes. Gain external visibility working with trade associations and other external players. Partner closely with colleagues in the regulatory, compliance, communications, product, and engineering teams. Additional duties and responsibilities as assigned 7+ years of hands-on experience with EU financial services policy and regulation from either the EU-level institutions (European Commission, European Parliament, Council, ESAs) or EU-27 national administrations, similar in-house roles, political consultancies, or from relevant trade associations Existing network in Brussels or EU-27 Member States Understanding of or an interest in digital assets policy, including MiCA Regulation Team-oriented mindset, proactive and entrepreneurial approach, the ability to embrace a steep learning curve, and to face headwinds Passion for the crypto industry and an interest in Kraken’s offerings and its global impact 7+ years of hands-on experience with EU financial services policy and regulation from either the EU-level institutions (European Commission, European Parliament, Council, ESAs) or EU-27 national administrations, similar in-house roles, political consultancies, or from relevant trade associations Existing network in Brussels or EU-27 Member States Understanding of or an interest in digital assets policy, including MiCA Regulation Team-oriented mindset, proactive and entrepreneurial approach, the ability to embrace a steep learning curve, and to face headwinds Passion for the crypto industry and an interest in Kraken’s offerings and its global impact Knowledge of either the payments, AML, cyber or other digital policies and frameworks. Experience with drafting responses to public consultations Interest in international politics and the ability to explain it to a diversified audience Prior exposure to the work of international standard setters (IOSCO, OECD, FATF) and an understanding how their work relates to the national and regional policies Knowledge of either the payments, AML, cyber or other digital policies and frameworks. Experience with drafting responses to public consultations Interest in international politics and the ability to explain it to a diversified audience Prior exposure to the work of international standard setters (IOSCO, OECD, FATF) and an understanding how their work relates to the national and regional policies #EU #Brussels #Belgium #LI-MD1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Senior Counsel Regulatory US
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Join our growing regulatory legal team (20 professionals) working on a range of matters such as advisory work, licensing, regulatory inquiries and product launches - all to further Kraken’s mission. This is a fully remote role for a lawyer licensed to practice in the United States. Plan and implement company-wide strategy for rapidly evolving regulatory landscape in the crypto industry Guide new product creation and regulatory strategy working with the product, business expansion and strategy teams Work with prominent financial services regulators on cutting-edge regulatory issues Advise and consult with the business and control functions on legal obligations under applicable regulatory regimes Additional duties and responsibilities as assigned Plan and implement company-wide strategy for rapidly evolving regulatory landscape in the crypto industry Guide new product creation and regulatory strategy working with the product, business expansion and strategy teams Work with prominent financial services regulators on cutting-edge regulatory issues Advise and consult with the business and control functions on legal obligations under applicable regulatory regimes Additional duties and responsibilities as assigned 7+ years of relevant experience applying financial laws and regulations, whether at a top law firm, in house or at a regulator or self-regulatory organization JD from a well-regarded law school and membership (in good standing) in a US state bar Strong analytical, writing and organizational skills Ability to distill complex legal and regulatory advice into understandable and actionable guidance for non-lawyers Mindset that is team-oriented, plus proactive and entrepreneurial; an opportunity-making person who uses the law to increase the company’s optionality Interest in the crypto industry / what our company is offering to the world and why 7+ years of relevant experience applying financial laws and regulations, whether at a top law firm, in house or at a regulator or self-regulatory organization JD from a well-regarded law school and membership (in good standing) in a US state bar Strong analytical, writing and organizational skills Ability to distill complex legal and regulatory advice into understandable and actionable guidance for non-lawyers Mindset that is team-oriented, plus proactive and entrepreneurial; an opportunity-making person who uses the law to increase the company’s optionality Interest in the crypto industry / what our company is offering to the world and why Knowledge of regulatory frameworks governing securities, banking and derivatives Familiarity with U.S securities laws, including the Securities Act of 1933, Securities Exchange Act of 1934 and associated rules and regulations Familiarity with the Commodity Exchange Act and associated rules and regulations Experience with financial services licensing applications and regulatory engagement through the licensing/registration process Experience counseling product teams in a fintech setting Knowledge of regulatory frameworks governing securities, banking and derivatives Familiarity with U.S securities laws, including the Securities Act of 1933, Securities Exchange Act of 1934 and associated rules and regulations Familiarity with the Commodity Exchange Act and associated rules and regulations Experience with financial services licensing applications and regulatory engagement through the licensing/registration process Experience counseling product teams in a fintech setting Location Tagging: #US #LI-Remote #LI-NT1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Senior Counsel Labor Employment
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! This is a fully remote role, for an EU -or- UK licensed attorney, to join Kraken’s world class in-house legal department. Augment the Labor & Employment (L&E) legal team and act as subject matter expert for EU/UK Advise the company on worker classification issues, employee separations, executive compensation agreements, and wage-and-hour matters Work with executive leadership, existing employment counsel, and the Kraken Experience team to develop the L&E practice for a rapidly growing global/worldwide workforce Work closely with the Kraken Experience team and business leaders to craft on-point policies and procedures for a successful global/worldwide workplace Work with and support existing counsel with global workplace investigations potentially involving whistleblower allegations, discrimination allegations, and personnel performance issues Provide expert strategic input to the business and recruiting teams on expanding Kraken’s global footprint, global mobility issues, and contingent workforce Advise the company with risk mitigation for trade secret matters and restrictive covenants Monitor and advise on global L&E trends including those within the crypto industry to help the Company’s competitive adaptability, talent acquisition and retention, and workplace processes along with additional duties as required Augment the Labor & Employment (L&E) legal team and act as subject matter expert for EU/UK Advise the company on worker classification issues, employee separations, executive compensation agreements, and wage-and-hour matters Work with executive leadership, existing employment counsel, and the Kraken Experience team to develop the L&E practice for a rapidly growing global/worldwide workforce Work closely with the Kraken Experience team and business leaders to craft on-point policies and procedures for a successful global/worldwide workplace Work with and support existing counsel with global workplace investigations potentially involving whistleblower allegations, discrimination allegations, and personnel performance issues Provide expert strategic input to the business and recruiting teams on expanding Kraken’s global footprint, global mobility issues, and contingent workforce Advise the company with risk mitigation for trade secret matters and restrictive covenants Monitor and advise on global L&E trends including those within the crypto industry to help the Company’s competitive adaptability, talent acquisition and retention, and workplace processes along with additional duties as required 8+ years of experience advising in the EU, UK and other jurisdictions on employment, labor, and executive compensation issues, including in-house and law firm experience working with companies on high-growth scaling and at mature Fortune 500 stages Broad international labor and employment background A proactive, entrepreneurial mindset, plus an opportunity-making attitude, using the law to increase the company’s optionality, not decrease it 8+ years of experience advising in the EU, UK and other jurisdictions on employment, labor, and executive compensation issues, including in-house and law firm experience working with companies on high-growth scaling and at mature Fortune 500 stages Broad international labor and employment background A proactive, entrepreneurial mindset, plus an opportunity-making attitude, using the law to increase the company’s optionality, not decrease it Interest in (1) the crypto industry / what our company is offering to the world and why, plus (2) company culture: creating a better experience for yourself and all other employees Significant experience with due diligence and advising on labor and employment issues in connection with acquisitions Interest in (1) the crypto industry / what our company is offering to the world and why, plus (2) company culture: creating a better experience for yourself and all other employees Significant experience with due diligence and advising on labor and employment issues in connection with acquisitions #LI-Remote #LI-NT1 #UKEU This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Regulatory Counsel EU
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Join our growing regulatory legal team (20 professionals) working on matters such as advisory work, licensing, regulatory inquiries and product launches - all to further Kraken’s mission. Plan and implement company-wide strategy for a rapidly evolving regulatory landscape in the crypto industry Guide new product creation and regulatory strategy by working with the product, business expansion and strategy teams Work with prominent financial services regulators on cutting-edge regulatory issues Advise and consult with the business & control functions on their legal obligations under MICA, the VASP regime, MiFID and the EMRs Additional duties and responsibilities as assigned Plan and implement company-wide strategy for a rapidly evolving regulatory landscape in the crypto industry Guide new product creation and regulatory strategy by working with the product, business expansion and strategy teams Work with prominent financial services regulators on cutting-edge regulatory issues Advise and consult with the business & control functions on their legal obligations under MICA, the VASP regime, MiFID and the EMRs Additional duties and responsibilities as assigned 5 + years of experience as a EU qualified lawyer Experience in financial regulations whether at a law firm, in-house or a financial regulator Mindset that is team-oriented, plus proactive and entrepreneurial: an opportunity-making person who uses the law to increase the company’s optionality, not decrease it Interest in the crypto industry / what our company is offering to the world and why 5 + years of experience as a EU qualified lawyer Experience in financial regulations whether at a law firm, in-house or a financial regulator Mindset that is team-oriented, plus proactive and entrepreneurial: an opportunity-making person who uses the law to increase the company’s optionality, not decrease it Interest in the crypto industry / what our company is offering to the world and why Knowledge of MiCAR Experience at an EU regulator Knowledge of MiCAR Experience at an EU regulator #UKEU #LI-Remote #LI-AC1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Associate Counsel Commercial
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Join our growing legal team working on matters such as advisory work, deal execution & expansion to further Kraken’s mission. Paper deals of all shapes and sizes across all levels of the organization, from precedent-setting contracts for new lines of business, our largest enterprise SaaS deals and strategic partnerships to one-off freelancer engagements Act as a trusted advisor to internal stakeholders in understanding and interpreting proposed and final contract terms (both business and legal) Develop and update form contracts - run your deals, your way Work and coordinate cross-departmentally with diverse Kraken teams, including: Compliance, Marketing, Finance, Tax, Security, Regional Operations, Business and Corporate Development, as well as with members of Kraken's executive leadership Use a highly-regulated and well-resourced environment to your strategic commercial advantage Develop strategies for addressing risk in business-centric ways and build commercial processes that allow the business flexibility and freedom to move quickly Paper deals of all shapes and sizes across all levels of the organization, from precedent-setting contracts for new lines of business, our largest enterprise SaaS deals and strategic partnerships to one-off freelancer engagements Act as a trusted advisor to internal stakeholders in understanding and interpreting proposed and final contract terms (both business and legal) Develop and update form contracts - run your deals, your way Work and coordinate cross-departmentally with diverse Kraken teams, including: Compliance, Marketing, Finance, Tax, Security, Regional Operations, Business and Corporate Development, as well as with members of Kraken's executive leadership Use a highly-regulated and well-resourced environment to your strategic commercial advantage Develop strategies for addressing risk in business-centric ways and build commercial processes that allow the business flexibility and freedom to move quickly 3-4 years of related experience working at a leading law firm or in-house legal department (especially at a tech or financial services company) Experience structuring, drafting, and negotiating a variety of commercial and licensing agreements (e.g., SAAS, MSAs, banking, marketing, partnerships, sponsorships, independent contractor) Admission to practice law in the United States Experience working with a procurement team Ability to provide clear, concise legal advice while working cross-functionally with global teams, such as finance, product, marketing, client engagement, compliance and tax Capacity to understand the broader business context and align risk assessments with the company’s strategic objectives and opportunities to expedite deal closure You exercise excellent legal judgment with analytic rigor, prudential risk assessment, and a balance of realizable creativity and pragmatism You are comfortable with risk-adjusted thinking, and can understand when interpretive flexibility is warranted A “can do” attitude - we create high-quality work on quick timelines A demonstrated interest in cryptocurrency & Interest in the company culture 3-4 years of related experience working at a leading law firm or in-house legal department (especially at a tech or financial services company) Experience structuring, drafting, and negotiating a variety of commercial and licensing agreements (e.g., SAAS, MSAs, banking, marketing, partnerships, sponsorships, independent contractor) Admission to practice law in the United States Experience working with a procurement team Ability to provide clear, concise legal advice while working cross-functionally with global teams, such as finance, product, marketing, client engagement, compliance and tax Capacity to understand the broader business context and align risk assessments with the company’s strategic objectives and opportunities to expedite deal closure You exercise excellent legal judgment with analytic rigor, prudential risk assessment, and a balance of realizable creativity and pragmatism You are comfortable with risk-adjusted thinking, and can understand when interpretive flexibility is warranted A “can do” attitude - we create high-quality work on quick timelines A demonstrated interest in cryptocurrency & Interest in the company culture Experience working in a regulated industry, with an emphasis on financial services Familiarity with privacy laws and regulations Understanding of blockchain technology and its applications Experience working in a regulated industry, with an emphasis on financial services Familiarity with privacy laws and regulations Understanding of blockchain technology and its applications #LI-Remote #LI-AC1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Accountant
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! As a member of the Global Finance Team, you will be part of the team ensuring the smooth running of accounting procedures across the organization. Reporting to the Accounting Manager, you will be assisting the month end closing and ad-hoc projects. You will also have the opportunity to identify and implement improvements to our current processes. This is an exciting opportunity to be at the forefront of a rapidly expanding industry. Execute month-end close processes, including but not limited to journal entry preparation, balance sheet account reconciliation and intercompany activity reconciliation. Assist in month end general accrual preparation, collaborate with AP team/FP&A team/treasury team on monthly accruals and accrual related system integrations. Conduct financial statement flux analysis at the entity level for subsidiary companies, including drafting trend analysis and variance analysis reports. Assist in the audit schedules preparation and ad hoc audit supports. Assist in the implementation of internal controls and accounting processes and procedures. Embrace and uphold the team's culture of open-mindedness and a proactive 'can-do' attitude. Possess the capability and willingness to adapt to rapidly changing priorities with agility. Additional duties and responsibilities as assigned. Execute month-end close processes, including but not limited to journal entry preparation, balance sheet account reconciliation and intercompany activity reconciliation. Assist in month end general accrual preparation, collaborate with AP team/FP&A team/treasury team on monthly accruals and accrual related system integrations. Conduct financial statement flux analysis at the entity level for subsidiary companies, including drafting trend analysis and variance analysis reports. Assist in the audit schedules preparation and ad hoc audit supports. Assist in the implementation of internal controls and accounting processes and procedures. Embrace and uphold the team's culture of open-mindedness and a proactive 'can-do' attitude. Possess the capability and willingness to adapt to rapidly changing priorities with agility. Additional duties and responsibilities as assigned. Minimum Diploma/Degree in Accounting with at least 2-3 years of relevant working experience Preferably some audit experience Background in accounting for financial services, fintech, banking, or an exchange strongly preferred Experienced with accounting for complex business entities especially a parent organization with multiple subsidiaries Collaborative, innovative, flexible, and adept at building relationships across the organization Ability to work under pressure in a fast-paced, dynamic environment Excellent presentation skills, including strong oral and writing capabilities High proficiency in Microsoft Excel including macros, pivot tables, VLOOKUP, INDEX MATCH, SUMIF Google and Microsoft suite proficiency required Minimum Diploma/Degree in Accounting with at least 2-3 years of relevant working experience Preferably some audit experience Background in accounting for financial services, fintech, banking, or an exchange strongly preferred Experienced with accounting for complex business entities especially a parent organization with multiple subsidiaries Collaborative, innovative, flexible, and adept at building relationships across the organization Ability to work under pressure in a fast-paced, dynamic environment Excellent presentation skills, including strong oral and writing capabilities High proficiency in Microsoft Excel including macros, pivot tables, VLOOKUP, INDEX MATCH, SUMIF Google and Microsoft suite proficiency required Experience with ERP systems (Netsuite is a plus) Familiarity with SOX is a plus Experience or knowledge in cryptocurrency is preferred Experience with ERP systems (Netsuite is a plus) Familiarity with SOX is a plus Experience or knowledge in cryptocurrency is preferred #LI-Remote #LI-TN1 #CANUS This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Director People Operations
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! We are searching for a Director, People Operations who is dedicated to leading and driving the development of a world class, collaborative, analytical and people centric HR operations team. The People Operations team’s focus is providing exceptional service, experiences and solutions to our Krakenites through Service Desk, our General HR team and Onboarding team. As Kraken continues to expand Internationally, the team is leading efforts on our global workforce strategy in line with growth plans and business needs.This is an exciting time to join Kraken and directly contribute as we enter a unique period of growth. Lead of team of exceptional KX Operations talent Serve as a strategic advisor to senior leadership on global HR operations and provide regular updates on key initiatives and KPI metrics Analyze, propose, drive, and iterate on our global workforce strategy in line with Company priorities Own, enhance, and manage a best in class team to deliver exceptional customer service, experiences and support to all Krakenites via our HR Service Desk, HR Generalist teams and onboarding team Establish and maintain processes and practices that adhere to globally compliant standards in how we operate Develop procedures to mitigate risks and ensure data integrity and security Drive HR Ops Projects and Initiatives to ensure streamlined operations that also yield insightful people data Partner with Security, Finance, Compliance, and Legal to create compliant HR processes and adherence to policies and practices globally Reflect on our culture, values and operating principles in all that we deliver to the organization Lead of team of exceptional KX Operations talent Serve as a strategic advisor to senior leadership on global HR operations and provide regular updates on key initiatives and KPI metrics Analyze, propose, drive, and iterate on our global workforce strategy in line with Company priorities Own, enhance, and manage a best in class team to deliver exceptional customer service, experiences and support to all Krakenites via our HR Service Desk, HR Generalist teams and onboarding team Establish and maintain processes and practices that adhere to globally compliant standards in how we operate Develop procedures to mitigate risks and ensure data integrity and security Drive HR Ops Projects and Initiatives to ensure streamlined operations that also yield insightful people data Partner with Security, Finance, Compliance, and Legal to create compliant HR processes and adherence to policies and practices globally Reflect on our culture, values and operating principles in all that we deliver to the organization 10+ years human resources experience with at least 5 years overseeing people operations, ideally at a technology company, startup, or high growth company that has globally distributed, work-from-home teams, as well as international offices of various sizes Experience scaling a global HR Operations department preferred Strong knowledge of state, federal, and international employment laws, regulations, and compliance requirements Worked with alternate workforces on a regular basis, including consultants, agency staff, PEOs/ EORs, and other structures Exceptional ability to manage multiple critical priorities and projects while maintaining attention to detail and a positive attitude. Highly adaptable and comfortable in a fast-paced, ever-changing, and ambiguous environment. Flexible, open-minded, and innovative in developing and maintaining HR protocols Deep commitment to enhancing the ‘people experience’ in all aspects of HR Highly tech-savvy with a strong appreciation for privacy, security, and crypto values Strong leadership skills with a proven track record of effective team management 10+ years human resources experience with at least 5 years overseeing people operations, ideally at a technology company, startup, or high growth company that has globally distributed, work-from-home teams, as well as international offices of various sizes Experience scaling a global HR Operations department preferred Strong knowledge of state, federal, and international employment laws, regulations, and compliance requirements Worked with alternate workforces on a regular basis, including consultants, agency staff, PEOs/ EORs, and other structures Exceptional ability to manage multiple critical priorities and projects while maintaining attention to detail and a positive attitude. Highly adaptable and comfortable in a fast-paced, ever-changing, and ambiguous environment. Flexible, open-minded, and innovative in developing and maintaining HR protocols Deep commitment to enhancing the ‘people experience’ in all aspects of HR Highly tech-savvy with a strong appreciation for privacy, security, and crypto values Strong leadership skills with a proven track record of effective team management #LI-Remote #LI-AG1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Sr. Marketing Operations Specialist
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! The Marketing Operations team at Kraken values organization, process excellence and rigor. Our Mission is to increase efficiency and drive results in the execution of the overall marketing objectives via strategic planning, infrastructure, repeatable processes, best practices, budgeting and reporting. We relentlessly drive the Marketing team forward via ruthless planning & prioritization, orchestration & lethal execution. We leave no stone unturned. No questions unanswered. We take ownership and accountability for every element of our programs. As a team, we address urgency head-on and handle ambiguous situations with calm, clear & open minds. We know the way, go the way and show the way. Project management for Product Marketing team Supporting the Asset Listings process by working with the Asset Listings PMM & Product team to help plan and deploy new asset announcement comms on a regular monthly cadence Partnering closely with the Asset Listings product team to manage internal comms, optimize processes and ensure seamless integration with the roadmap Attending regular planning calls and managing tight deadlines across multiple stakeholders Campaign planning & production - including entry and management of executions & marketing activities in Airtable, our internal project management tool Collaborate with and manage localization and translation vendors & internal partners, ensuring timely delivery of assets for regional launches and sprints Collaborate with and manage any Product Marketing vendors Collaborate and manage internal relationships with brand design & copywriting - submitting design briefs and managing stakeholders for feedback/approval Traffic assets for approvals with compliance, legal & other required stakeholders for all campaigns & executions, confirming assets adhere to Kraken standards and crypto regulation NDA, contract, invoice & expense management, collaborating with vendor management, FP&A, and legal teams as necessary Coordinate team meetings, drive agendas and follow up activities to ensure team alignment Ongoing process optimization in partnership with Operations leadership Additional duties and responsibilities as assigned to get our marketing out the door and into the world! Project management for Product Marketing team Supporting the Asset Listings process by working with the Asset Listings PMM & Product team to help plan and deploy new asset announcement comms on a regular monthly cadence Partnering closely with the Asset Listings product team to manage internal comms, optimize processes and ensure seamless integration with the roadmap Attending regular planning calls and managing tight deadlines across multiple stakeholders Campaign planning & production - including entry and management of executions & marketing activities in Airtable, our internal project management tool Collaborate with and manage localization and translation vendors & internal partners, ensuring timely delivery of assets for regional launches and sprints Collaborate with and manage any Product Marketing vendors Collaborate and manage internal relationships with brand design & copywriting - submitting design briefs and managing stakeholders for feedback/approval Traffic assets for approvals with compliance, legal & other required stakeholders for all campaigns & executions, confirming assets adhere to Kraken standards and crypto regulation NDA, contract, invoice & expense management, collaborating with vendor management, FP&A, and legal teams as necessary Coordinate team meetings, drive agendas and follow up activities to ensure team alignment Ongoing process optimization in partnership with Operations leadership Additional duties and responsibilities as assigned to get our marketing out the door and into the world! 3+ years of previous experience in operations, project management in Marketing Experience working at a premium brand, matrixed organization and/or creative agency Concise speaker, storyteller, and writer: ability to slice, dice, and distill a narrative from a complex data set into an executive summary Experience managing go-to-marketing campaign and executions across digital channels Experience managing localization or translation Knowledgable & passionate about the crypto space 3+ years of previous experience in operations, project management in Marketing Experience working at a premium brand, matrixed organization and/or creative agency Concise speaker, storyteller, and writer: ability to slice, dice, and distill a narrative from a complex data set into an executive summary Experience managing go-to-marketing campaign and executions across digital channels Experience managing localization or translation Knowledgable & passionate about the crypto space #LI-Remote #LI-AM1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Benefits Manager
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Our mission is to provide a competitive and inclusive benefit package tailored to meet the diverse needs of our Krakenites at every step of their personal and professional journey. Through innovative solutions and a commitment to excellence we aim to enhance the well-being and satisfaction of each of our Krakenites. We design, build, manage and administer an international benefits program inclusive of immigration, health & wellness, pension, and time off and leave of absence for non-US employees. We problem solve Krakenites requests for time away from work, insurance questions and claim issues, audit our benefits enrollment and payroll data and maintain pension governance and compliance. A candidate will thrive here if they are looking to make an immediate impact by rolling up their sleeves and jumping into this fast paced, passionate and dynamic team. Kraken is a place where opportunities to grow and learn are boundless. Continue to improve upon the international benefits program ability to meet the diverse needs of our Krakenites. Improve the employee experience and continue to look for innovative benefits solutions. Continue to improve upon the international benefits program ability to meet the diverse needs of our Krakenites. Improve the employee experience and continue to look for innovative benefits solutions. Provide counsel to key internal stakeholders on benefits guidelines and the nuances of regions, territories and specific countries as well as build external relationships with key benefits partners Report, assess and analyse data to maintain, distribute, and communicate information Design and manage the global mobility program Update & Improve employee-facing benefits communications & online content Provide counsel to key internal stakeholders on benefits guidelines and the nuances of regions, territories and specific countries as well as build external relationships with key benefits partners Report, assess and analyse data to maintain, distribute, and communicate information Design and manage the global mobility program Update & Improve employee-facing benefits communications & online content Support international Time Off & Leave Programs by answering Krakenite questions and overseeing the leave of absence process Represent the benefits team in M&A and legal entity expansion and set up Lead a team of international benefits analysts who are responsible for day to day benefit administration across the regions Support the Director of Global Benefits by executing all aspects of the annual benefits management process including health and welfare, occupational health retirement (pension), leave of absence and ancillary benefits for the international region (all countries except for US & Canada) Partner with the Workday team to build and improve administration efficiency through automation and employee self-service Conduct regular analysis to monitor the regulatory compliance and on-going effectiveness of benefits programs to ensure external competitiveness and internal equity are maintained. Shares recommendations regarding changes to existing programs with Director of Global Benefits Regularly monitors local works council, labor union, and acquired rights requirements to ensure company adherence to local laws Manage and audit the benefits invoices and payroll inputs. Maintain annual international benefits budget Support international Time Off & Leave Programs by answering Krakenite questions and overseeing the leave of absence process Represent the benefits team in M&A and legal entity expansion and set up Lead a team of international benefits analysts who are responsible for day to day benefit administration across the regions Support the Director of Global Benefits by executing all aspects of the annual benefits management process including health and welfare, occupational health retirement (pension), leave of absence and ancillary benefits for the international region (all countries except for US & Canada) Partner with the Workday team to build and improve administration efficiency through automation and employee self-service Conduct regular analysis to monitor the regulatory compliance and on-going effectiveness of benefits programs to ensure external competitiveness and internal equity are maintained. Shares recommendations regarding changes to existing programs with Director of Global Benefits Regularly monitors local works council, labor union, and acquired rights requirements to ensure company adherence to local laws Manage and audit the benefits invoices and payroll inputs. Maintain annual international benefits budget 10+ years of benefits experience in EMEA and APAC, preferably in a similar role at a high tech, multinational company Ability to work collaboratively across multiple teams and departments on multiple projects Highly organized, operationally astute and data-oriented Strong analytical and critical thinking skills, attention to details and high degree of accuracy Ability to manage competing priorities and meet deadlines in a fast-paced and constantly changing environment Willingness to embrace change, self-motivated and proactive learner Exceptional customer service, written and verbal communication skills Experience with an HRIS (Workday) and benefits enrollment portals Excellent computer skills – advance knowledge of Microsoft Excel Bachelor’s degree or equivalent experience in HR Empathetic, emotionally intelligent, motivated and passionate 10+ years of benefits experience in EMEA and APAC, preferably in a similar role at a high tech, multinational company Ability to work collaboratively across multiple teams and departments on multiple projects Highly organized, operationally astute and data-oriented Strong analytical and critical thinking skills, attention to details and high degree of accuracy Ability to manage competing priorities and meet deadlines in a fast-paced and constantly changing environment Willingness to embrace change, self-motivated and proactive learner Exceptional customer service, written and verbal communication skills Experience with an HRIS (Workday) and benefits enrollment portals Excellent computer skills – advance knowledge of Microsoft Excel Bachelor’s degree or equivalent experience in HR Empathetic, emotionally intelligent, motivated and passionate #LI-Remote #LI-FC1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Product Manager Derivatives
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! The Derivatives Product Team within the Trading Group is responsible for driving the derivatives roadmap and strategy forward to deliver our clients a best in class derivatives exchange. Our team builds a range of derivatives services including the derivatives trading engine, trading API and UIs. Assume ownership of Options product and Derivatives risk management and lead relevant working groups (including front-end applications and APIs from ideation to product launch) Work closely with Engineering, Design, Operations, Compliance and other product managers to manage priorities within working group and balance the needs of internal stakeholders on the product road map Contribute to the development of the strategy, road map, and business plan for Options Perform research to gain market insights across the industry Develop specifications for features and tools, regarding options and derivatives risk management system to ensure that we are meeting regulatory requirements, client demands and market drivers Perform User Acceptance Testing and ensure that engineering work has been built to meet the requirements laid out Help to manage engagement with customers, internal and various other external parties Evangelize the power of analytics and experimentation in building a data-driven organization Actively manage engineering back-log, pre planning, prioritization and user story mapping sessions, balancing meeting regulatory requirements with developing innovative products to meet market demand Assume ownership of Options product and Derivatives risk management and lead relevant working groups (including front-end applications and APIs from ideation to product launch) Work closely with Engineering, Design, Operations, Compliance and other product managers to manage priorities within working group and balance the needs of internal stakeholders on the product road map Contribute to the development of the strategy, road map, and business plan for Options Perform research to gain market insights across the industry Develop specifications for features and tools, regarding options and derivatives risk management system to ensure that we are meeting regulatory requirements, client demands and market drivers Perform User Acceptance Testing and ensure that engineering work has been built to meet the requirements laid out Help to manage engagement with customers, internal and various other external parties Evangelize the power of analytics and experimentation in building a data-driven organization Actively manage engineering back-log, pre planning, prioritization and user story mapping sessions, balancing meeting regulatory requirements with developing innovative products to meet market demand Intimate knowledge of existing crypto derivatives trading venues, both regulated and unregulated Previous experience building out trading products and risk management tools for institutional investors and / or retail clients Extensive first hand experience in crypto derivatives trading and a strong understanding of market design and structure Strong understanding of financial theory, financial products, quantitative finance and engineering Previous product management experience, with a minimum of 1 year in crypto and/or forex/brokerage industries; preferably high frequency trading products/customer segments Strong quantitative and analysis skills, including proficiency in SQL, Python, and other languages used to scrape and examine large datasets and interact with APIs Intimate knowledge of existing crypto derivatives trading venues, both regulated and unregulated Previous experience building out trading products and risk management tools for institutional investors and / or retail clients Extensive first hand experience in crypto derivatives trading and a strong understanding of market design and structure Strong understanding of financial theory, financial products, quantitative finance and engineering Previous product management experience, with a minimum of 1 year in crypto and/or forex/brokerage industries; preferably high frequency trading products/customer segments Strong quantitative and analysis skills, including proficiency in SQL, Python, and other languages used to scrape and examine large datasets and interact with APIs #LI-Remote #LI-BM1 #USEU This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Product Manager Onboarding
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! The Client Onboarding team is responsible for enhancing the client onboarding journey for individual and corporate accounts to be able to interact with all of our products and services. The team focuses on navigating country-based KYC requirements and building seamless client account verification processes. Contribute to the development and refinement of the client onboarding process for Consumer, Business, and Institutional clients Implement solutions for enhancing the identity verification and onboarding processes Work closely with stakeholders across the organization, including Legal, Regional Operations, Compliance, and Fraud and Risk teams to ensure onboarding processes are compliant and minimize fraud risk Stay abreast of changes in cryptocurrency regulations and contribute to the team's adaptability in this dynamic environment Assist in managing relationships with various ID verification vendors, ensuring the integration of their services is efficient and effective Evaluate new technologies and vendors that can improve the onboarding experience and compliance Analyze onboarding process data to identify trends, opportunities for improvement, and effectiveness in client activation rates Incorporate client feedback to continuously enhance the onboarding experience Contribute to the development and refinement of the client onboarding process for Consumer, Business, and Institutional clients Implement solutions for enhancing the identity verification and onboarding processes Work closely with stakeholders across the organization, including Legal, Regional Operations, Compliance, and Fraud and Risk teams to ensure onboarding processes are compliant and minimize fraud risk Stay abreast of changes in cryptocurrency regulations and contribute to the team's adaptability in this dynamic environment Assist in managing relationships with various ID verification vendors, ensuring the integration of their services is efficient and effective Evaluate new technologies and vendors that can improve the onboarding experience and compliance Analyze onboarding process data to identify trends, opportunities for improvement, and effectiveness in client activation rates Incorporate client feedback to continuously enhance the onboarding experience Minimum 5 years of experience in product management, with at least 2 years in a role directly related to client onboarding or identity verification Familiarity with global cryptocurrency regulations and compliance standards Experience in managing third-party vendor relationships, particularly in identity verification Proven track record of contributing to process improvements in a team setting Strong analytical skills, with the ability to interpret data and make informed decisions Bachelor's degree in Business, Finance, Technology, or related field. Master's degree or relevant certifications (e.g., PMP, CIPM) is a plus Minimum 5 years of experience in product management, with at least 2 years in a role directly related to client onboarding or identity verification Familiarity with global cryptocurrency regulations and compliance standards Experience in managing third-party vendor relationships, particularly in identity verification Proven track record of contributing to process improvements in a team setting Strong analytical skills, with the ability to interpret data and make informed decisions Bachelor's degree in Business, Finance, Technology, or related field. Master's degree or relevant certifications (e.g., PMP, CIPM) is a plus #LI-Remote #LI-AM1 #USCANUKEU This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Director Product Earn Wealth
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! The Asset Growth & Management Product Group is responsible for helping our clients maintain and build their wealth with crypto. The team is responsible for products and services, including staking, off-chain yield, asset listings and platform custody, with a goal towards providing a range of non-trading tools to help our users grow and manage their assets effectively. Set the organizational vision for Earn, shaping the strategic vision and business strategy for the portfolio Lead the Earn product portfolio, including a team of product managers and product operations support Communicate cross-functionally and build trusting and influential partnerships with cross-functional (Product, Engineering, Operations, Marketing, UX, UXR, Data and others) leaders across the company. Be an advocate for the Product Group Lead the team in ideation, technical development, and launch of innovative products Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction Establish roadmaps and milestones, anticipate and manage risks, and resolve technical and operational challenges Establish and manage the product management tools, systems and best practices required to scale high quality product development operations; pioneer new processes and methodologies Act as the backup to the Global Head, Asset Growth & Management Set the organizational vision for Earn, shaping the strategic vision and business strategy for the portfolio Lead the Earn product portfolio, including a team of product managers and product operations support Communicate cross-functionally and build trusting and influential partnerships with cross-functional (Product, Engineering, Operations, Marketing, UX, UXR, Data and others) leaders across the company. Be an advocate for the Product Group Lead the team in ideation, technical development, and launch of innovative products Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction Establish roadmaps and milestones, anticipate and manage risks, and resolve technical and operational challenges Establish and manage the product management tools, systems and best practices required to scale high quality product development operations; pioneer new processes and methodologies Act as the backup to the Global Head, Asset Growth & Management Interest and understanding of Bitcoin, Cryptocurrency or Blockchain is a must Bachelor's or Master’s degree in Engineering, Computer Science, other technical or analytical fields, or equivalent practical experience 10+ years experience working as a product manager or similar role in a technology company, including 7+ years experience as a product leader building and leading product teams Exceptional communication and stakeholder management skills, both written and verbal, including having a strong voice in driving collaboration and managing priorities Tenacious self-starter who thrives in understanding the details of complex, cross-functional projects and can effectively distill and prioritize into actionable plans Have the energy and adaptability to work in a dynamic team and rapidly growing industry, while applying a methodical and analytical mindset Experience working with and coordinating large cross-functional and interdisciplinary working groups (e.g. product management, engineering, design, etc.) Ability to simplify operational and informational complexity, delivering the right message to each stakeholder Ability to exercise technical and product judgment in solving roadblocks Ability to be an influential member of a highly integrated team composed of both technical and non-technical members Interest and understanding of Bitcoin, Cryptocurrency or Blockchain is a must Bachelor's or Master’s degree in Engineering, Computer Science, other technical or analytical fields, or equivalent practical experience 10+ years experience working as a product manager or similar role in a technology company, including 7+ years experience as a product leader building and leading product teams Exceptional communication and stakeholder management skills, both written and verbal, including having a strong voice in driving collaboration and managing priorities Tenacious self-starter who thrives in understanding the details of complex, cross-functional projects and can effectively distill and prioritize into actionable plans Have the energy and adaptability to work in a dynamic team and rapidly growing industry, while applying a methodical and analytical mindset Experience working with and coordinating large cross-functional and interdisciplinary working groups (e.g. product management, engineering, design, etc.) Ability to simplify operational and informational complexity, delivering the right message to each stakeholder Ability to exercise technical and product judgment in solving roadblocks Ability to be an influential member of a highly integrated team composed of both technical and non-technical members #LI-Remote #LI-AG1 #USCANUKEU This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Group Product Manager Funding
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! The Funding Product Portfolio team is responsible for building world-class fiat funding and crypto on-ramp (deposits) and off-ramp (withdrawals) experiences. Whether it’s acting as a bridge between traditional finance and crypto (fiat funding), or as a on-ramp for clients to decentralized finance (crypto funding), our vision is to provide clients with a funding experience that is so easy and intuitive that the friction to get up and running with Kraken product feels non-existent. Manage a high performing team of Product Managers within Funding, deploying a diverse set of people management techniques to achieve savage levels of accountability while building a culture of openness, collaboration, sticktoitiveness, and career growth Champion a culture of outcomes (over activity), where we default to proving the value of our work either quantitatively or qualitatively (over an assumption of value) Evangelize the asymmetric benefits of experimentation, creating an environment bordering on religion where we take calculated risks on two-way door decisions, knowing that we will learn a lot of lessons on what doesn’t work Create and communicate the overall product strategy, roadmap, and business plan for Funding, ensuring that stakeholders across the company are aligned with the direction and up to date on progress Build a high trust culture with the Funding Engineering and Design teams, creating a symbiotic relationship where everything we do is positive sum for one another and our clients Collaborate proactively with cross-functional stakeholders (Product, Support, Operations, etc.) to empower our team’s success as well as other departments’ success Establish goals, metrics, and KPIs so that you can thoroughly understand the performance of our products and team over time Implement value-added process improvements within and outside the team without letting the process become The Thing Manage a high performing team of Product Managers within Funding, deploying a diverse set of people management techniques to achieve savage levels of accountability while building a culture of openness, collaboration, sticktoitiveness, and career growth Champion a culture of outcomes (over activity), where we default to proving the value of our work either quantitatively or qualitatively (over an assumption of value) Evangelize the asymmetric benefits of experimentation, creating an environment bordering on religion where we take calculated risks on two-way door decisions, knowing that we will learn a lot of lessons on what doesn’t work Create and communicate the overall product strategy, roadmap, and business plan for Funding, ensuring that stakeholders across the company are aligned with the direction and up to date on progress Build a high trust culture with the Funding Engineering and Design teams, creating a symbiotic relationship where everything we do is positive sum for one another and our clients Collaborate proactively with cross-functional stakeholders (Product, Support, Operations, etc.) to empower our team’s success as well as other departments’ success Establish goals, metrics, and KPIs so that you can thoroughly understand the performance of our products and team over time Implement value-added process improvements within and outside the team without letting the process become The Thing Interest and alignment in Kraken’s mission to accelerate the global adoption of crypto so that everyone can achieve true financial freedom and inclusion 6+ years experience working on funding related products, including 4+ years experience leading high performing product teams Demonstrated experience delivering end-to-end, client-facing funding solutions (ideally, both fiat funding and crypto) Adept at qualitative and quantitative analysis, knowing when to favor anecdote over data (and vice versa) Mastery at stakeholder management and conflict resolution, comfortable interacting with diverse personalities and skills Macro-to-micro versatility: strategic, big picture mindset coupled with a keen attention to detail and ability to dive deep and understand micro interactions Outstanding organizational and communication skills and the ability to balance competing/contradictory priorities Exceptional communication and presentation skills Interest and alignment in Kraken’s mission to accelerate the global adoption of crypto so that everyone can achieve true financial freedom and inclusion 6+ years experience working on funding related products, including 4+ years experience leading high performing product teams Demonstrated experience delivering end-to-end, client-facing funding solutions (ideally, both fiat funding and crypto) Adept at qualitative and quantitative analysis, knowing when to favor anecdote over data (and vice versa) Mastery at stakeholder management and conflict resolution, comfortable interacting with diverse personalities and skills Macro-to-micro versatility: strategic, big picture mindset coupled with a keen attention to detail and ability to dive deep and understand micro interactions Outstanding organizational and communication skills and the ability to balance competing/contradictory priorities Exceptional communication and presentation skills #LI-Remote #LI-AG1 #USCANUKEU This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
CASS Officer UK
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! As the designated CASS Officer, you will be responsible for Crypto Facilities (Kraken MTF) compliance with the prescribed responsibilities associated in order for us to successfully meet MiFID II MTF and CASS obligations. You will build and manage a small team to ensure that Crypto Facilities maintains good regulatory standing with the Financial Conduct Authority (FCA) The ideal candidate should have experience working in a brokerage or exchange trading environment, with a deep understanding of financial operations applicable to activities under MiFID, MiFIR, MAR, SMCR and UK crypto asset regulatory frameworks, and be well-versed in ongoing regulatory and policy discussions in the UK with respect to crypto assets. Be responsible for the ongoing CASS obligations of the firm with all applicable regulatory requirements for operating a Multilateral Trading Facility (MTF) Be responsible for compliance matters associated with our activities under the Financial Conduct Authority’s (“FCA”) Client Assets Sourcebook (“CASS”) and, in turn, for the establishment and adequate functioning of appropriate policies, procedures Be responsible for the submission and oversight of all regulatory reports/ad hoc filings, transaction reporting, STORs, etc Ensure our control framework is designed and operating effectively, keeping our customers as top priority at all times.. Monitor internal and external business, regulatory and technology environments to identify new or emerging risks and verify remediation of issues as applicable. Develop and oversee the CASS Risk and Control Matrix. Lead any CASS projects undertaken its impact on the firm's CASS Risk and Control matrix. Develop and maintain a relationship with the relevant local regulatory authority on behalf of Crypto Facilities Work closely with the CEO of Crypto Facilities and regional leadership to ensure close alignment and operational compliance efficiencies for regional group entities are implemented. Provide internal training as required. Be responsible for the ongoing CASS obligations of the firm with all applicable regulatory requirements for operating a Multilateral Trading Facility (MTF) Be responsible for compliance matters associated with our activities under the Financial Conduct Authority’s (“FCA”) Client Assets Sourcebook (“CASS”) and, in turn, for the establishment and adequate functioning of appropriate policies, procedures Be responsible for the submission and oversight of all regulatory reports/ad hoc filings, transaction reporting, STORs, etc Ensure our control framework is designed and operating effectively, keeping our customers as top priority at all times.. Monitor internal and external business, regulatory and technology environments to identify new or emerging risks and verify remediation of issues as applicable. Develop and oversee the CASS Risk and Control Matrix. Lead any CASS projects undertaken its impact on the firm's CASS Risk and Control matrix. Develop and maintain a relationship with the relevant local regulatory authority on behalf of Crypto Facilities Work closely with the CEO of Crypto Facilities and regional leadership to ensure close alignment and operational compliance efficiencies for regional group entities are implemented. Provide internal training as required. 8+ years in a previous finance, product control or CASS Oversight position at an FCA regulated financial institution Experience within trading venue, brokerage or investment firm financial operations at an FCA regulated firm Strong Derivative Product experience Comprehensive knowledge of the UK regulatory environment, developments, and licensing requirements - particularly Safeguarding and/or CASS. Familiarity with AML and KYC best practices in UK & EU markets Skilled in collaborating with stakeholders at all levels across tech and non-tech groups Ability to lead in a fast-growth environment with focused and hardworking individuals Strong preference for prior regulated crypto services experience. 8+ years in a previous finance, product control or CASS Oversight position at an FCA regulated financial institution Experience within trading venue, brokerage or investment firm financial operations at an FCA regulated firm Strong Derivative Product experience Comprehensive knowledge of the UK regulatory environment, developments, and licensing requirements - particularly Safeguarding and/or CASS. Familiarity with AML and KYC best practices in UK & EU markets Skilled in collaborating with stakeholders at all levels across tech and non-tech groups Ability to lead in a fast-growth environment with focused and hardworking individuals Strong preference for prior regulated crypto services experience. #LI-Remote #LI-PE1 #UK This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Deal Lead Business Development
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Kraken is a market leader in one of the most innovative and fastest growing industries in the world. We’re expanding across multiple dimensions, in part due to our inorganic growth efforts around the world. The Business Development team is a key pillar of Kraken’s inorganic growth engine, with responsibility for identifying and securing strategic partnerships that measurably accelerate the realization of our strategic vision. As a Deal Lead on the Business Development team, you’ll lead the formation of strategic partnerships with the potential to drive meaningful value for Kraken. You’ve demonstrated an ability to lead and support transformational deals from inception to execution, with a strong track record of measurable outcomes that speak to the value of your contributions. Simultaneously analytical and gregarious, you’re equally at ease building a complex financial model as you are presenting your work to an executive audience or negotiating critical deal terms with a prospective partner. Finally, you’re known to be an exceptionally strong collaborator and have worked closely with technical and business stakeholders to drive positive business outcomes. Lead and support the entire partnership process, including strategy development, market mapping, target assessment, due diligence, integration planning, negotiation and deal execution Articulate key value drivers and considerations for potential partnership opportunities in concise deal memos; build consensus across Leadership and the wider organization Work closely with internal and external stakeholders to drive execution and continuous progress of key initiatives Build an extensive network and maintain meaningful relationships to stay on top of key trends and industry developments Proficiently communicate the value of working with Kraken to potential partners Lead and support the entire partnership process, including strategy development, market mapping, target assessment, due diligence, integration planning, negotiation and deal execution Articulate key value drivers and considerations for potential partnership opportunities in concise deal memos; build consensus across Leadership and the wider organization Work closely with internal and external stakeholders to drive execution and continuous progress of key initiatives Build an extensive network and maintain meaningful relationships to stay on top of key trends and industry developments Proficiently communicate the value of working with Kraken to potential partners BA from a top-tier university; MBA a plus 5+ years of total experience, including Business Development at a hyper-growth technology company (strong preference for crypto and fintech); early career experience in strategy, consulting, investment banking, or PE/VC is a plus Exceptional commercial acumen and product instinct Exceptional analytical ability, strong attention to detail, and expert written / verbal communication skills – an ability to write clear, compelling presentations and memos and develop sound financial models is a must Strong ability to drive consensus and coordinate process with a diverse group of cross-functional stakeholders, including Product, Operations, Legal, and Marketing Self-starter with the ability to originate, plan, and execute initiatives independently Proven track record of executing multiple high-value partnership deals, from origination through integration Strong understanding and network across Crypto, TradFi and FinTech BA from a top-tier university; MBA a plus 5+ years of total experience, including Business Development at a hyper-growth technology company (strong preference for crypto and fintech); early career experience in strategy, consulting, investment banking, or PE/VC is a plus Exceptional commercial acumen and product instinct Exceptional analytical ability, strong attention to detail, and expert written / verbal communication skills – an ability to write clear, compelling presentations and memos and develop sound financial models is a must Strong ability to drive consensus and coordinate process with a diverse group of cross-functional stakeholders, including Product, Operations, Legal, and Marketing Self-starter with the ability to originate, plan, and execute initiatives independently Proven track record of executing multiple high-value partnership deals, from origination through integration Strong understanding and network across Crypto, TradFi and FinTech #LI-Remote #LI-KF1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Deputy Compliance Officer
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! As the Deputy Compliance Officer, you will be responsible for Crypto Facilities (Kraken MTF) compliance with all applicable Functional Requirements in order for us to successfully meet regulated Investment Firm, MTF and CASS regulatory obligations. You will build and manage a small team to ensure that Crypto Facilities maintains good regulatory standing with the Financial Conduct Authority (FCA) The ideal candidate should have experience working in a financial brokerage or exchange trading environment, with a deep understanding of requirements applicable to activities under MiFID, MiFIR, MAR, SMCR, CASS and UK crypto asset regulatory frameworks, and be well-versed in ongoing regulatory and policy discussions in the UK with respect to crypto assets. Be responsible for the ongoing compliance of the firm with all applicable regulatory requirements for operating a Multilateral Trading Facility (MTF) and regulated Investment Firm Be responsible for all regulatory and compliance matters associated with our activities under the Financial Conduct Authority’s (“FCA”) Client Assets Sourcebook (“CASS”) and, in turn, for the establishment and adequate functioning of appropriate policies and procedures Assisting the business in interpreting and responding to new regulatory proposals and emerging regulatory risks. Working with the business to achieve objectives in light of regulatory developments, including providing regular briefings on the impact of these developments to the Management team Demonstrate an in-depth understanding of operational risks (including technology security risk, operational resilience and business continuity), conduct risks and prudential risks in order to build an effective risk monitoring program Be the stakeholder of the New Products and Initiatives Approval Process (PROD) focusing on strategic growth and in line with the regulatory business plan of the Firm Instigating projects or initiatives which close regulatory gaps and manage actions to address issues in line with dates agreed with FCA Management reporting and analysis Playing a critical role in supporting the ongoing product development / delivery activity as 2LOD to ensure regulatory compliance is woven into plans at an early stage. Providing direction on the implementation and embedding of relevant compliance policy and standards Be responsible for the ongoing compliance of the firm with all applicable regulatory requirements for operating a Multilateral Trading Facility (MTF) and regulated Investment Firm Be responsible for all regulatory and compliance matters associated with our activities under the Financial Conduct Authority’s (“FCA”) Client Assets Sourcebook (“CASS”) and, in turn, for the establishment and adequate functioning of appropriate policies and procedures Assisting the business in interpreting and responding to new regulatory proposals and emerging regulatory risks. Working with the business to achieve objectives in light of regulatory developments, including providing regular briefings on the impact of these developments to the Management team Demonstrate an in-depth understanding of operational risks (including technology security risk, operational resilience and business continuity), conduct risks and prudential risks in order to build an effective risk monitoring program Be the stakeholder of the New Products and Initiatives Approval Process (PROD) focusing on strategic growth and in line with the regulatory business plan of the Firm Instigating projects or initiatives which close regulatory gaps and manage actions to address issues in line with dates agreed with FCA Management reporting and analysis Playing a critical role in supporting the ongoing product development / delivery activity as 2LOD to ensure regulatory compliance is woven into plans at an early stage. Providing direction on the implementation and embedding of relevant compliance policy and standards 8+ years in a previous finance, product control or CASS Oversight position at an FCA regulated financial institution Experience within trading venue or investment firm financial operations at an FCA regulated firm Strong Derivative Product experience across MiFID II Comprehensive knowledge of the UK regulatory environment, developments, and licensing requirements - particularly Safeguarding and/or CASS Familiarity with anti-money laundering and know-your-customer best practices in UK & EU markets Skilled in collaborating with stakeholders at all levels across technical and non-technical groups Ability to lead in a fast growing company environment with focused and hardworking individuals Strong preference for prior regulated crypto services experience 8+ years in a previous finance, product control or CASS Oversight position at an FCA regulated financial institution Experience within trading venue or investment firm financial operations at an FCA regulated firm Strong Derivative Product experience across MiFID II Comprehensive knowledge of the UK regulatory environment, developments, and licensing requirements - particularly Safeguarding and/or CASS Familiarity with anti-money laundering and know-your-customer best practices in UK & EU markets Skilled in collaborating with stakeholders at all levels across technical and non-technical groups Ability to lead in a fast growing company environment with focused and hardworking individuals Strong preference for prior regulated crypto services experience #LI-PE1 #LI-Remote This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Senior Benefits Manager US
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Our mission is to provide a competitive and inclusive benefit package tailored to meet the diverse needs of our Krakenites at every step of their personal and professional journey. We do this through innovative solutions and a commitment to excellence as we aim to enhance the well-being and satisfaction of each of our Krakenites. Our team designs, manages and administers a US benefits program inclusive of immigration, health & wellness, 401k, time off and leave of absence for both US and Canada. We problem solve Krakenites' requests for time away from work, insurance questions and claim issues, audit our benefits enrollment system and maintain the 40k plan and compliance. You will thrive here if you are looking to make an immediate impact by rolling up your sleeves and jumping into this fast paced, passionate and dynamic team. Kraken is a place where opportunities to grow and learn are boundless. Our goal is to continue to improve upon the US benefits program's ability to meet the diverse needs of our Krakenites. Oversee all aspects of designing, evaluating and administering benefit programs in North America, encompassing health, retirement, life, disability, immigration, time off, wellbeing, and accommodation requests Manages annual renewals in North America, including ownership of U.S. open enrollment (OE), planning and executing OE system configuration, recommending benefit enhancements and cost-sharing adjustments to leadership, and coordinating employee communications Process accommodation requests for disabilities, applying federal and state laws accordingly Handle compliance requirements such as ERISA, FMLA, COBRA, HIPAA, ADA, Form 5500 filings, SAR filings, RxDC filing, 1095/1094 form creation, Workers Compensation, OSHA, nondiscrimination testing, and audits Partner with Finance, Payroll, Employee Relations and KX Operations team leaders to scale with velocity while maintaining a world class Krakenite experience Develop and execute communication strategies to effectively promote and educate employees, candidates, and family members about benefit offerings Engage with external vendors, brokers, and consultants to negotiate contracts, monitor performance, and optimize benefit investments Supervise a team of benefits analysts Oversee all aspects of designing, evaluating and administering benefit programs in North America, encompassing health, retirement, life, disability, immigration, time off, wellbeing, and accommodation requests Manages annual renewals in North America, including ownership of U.S. open enrollment (OE), planning and executing OE system configuration, recommending benefit enhancements and cost-sharing adjustments to leadership, and coordinating employee communications Process accommodation requests for disabilities, applying federal and state laws accordingly Handle compliance requirements such as ERISA, FMLA, COBRA, HIPAA, ADA, Form 5500 filings, SAR filings, RxDC filing, 1095/1094 form creation, Workers Compensation, OSHA, nondiscrimination testing, and audits Partner with Finance, Payroll, Employee Relations and KX Operations team leaders to scale with velocity while maintaining a world class Krakenite experience Develop and execute communication strategies to effectively promote and educate employees, candidates, and family members about benefit offerings Engage with external vendors, brokers, and consultants to negotiate contracts, monitor performance, and optimize benefit investments Supervise a team of benefits analysts Significant experience in the benefits space for the US and Canada markets, preferably in a similar role at a high tech, global company Extensive experience with leading open enrollment efforts Experienced in managing people in the corporate benefits space Ability to work collaboratively across various teams and departments on multiple projects Highly organized, operationally astute and data-oriented Strong analytical and critical thinking skills, attention to details and high degree of accuracy Ability to manage competing priorities and meet deadlines in a fast-paced and constantly changing environment Willingness to embrace change, self-motivated and proactive learner Exceptional customer service, written and verbal communication skills Experience with Workday Advanced proficiency with Microsoft Excel Bachelor’s degree or equivalent experience in HR Significant experience in the benefits space for the US and Canada markets, preferably in a similar role at a high tech, global company Extensive experience with leading open enrollment efforts Experienced in managing people in the corporate benefits space Ability to work collaboratively across various teams and departments on multiple projects Highly organized, operationally astute and data-oriented Strong analytical and critical thinking skills, attention to details and high degree of accuracy Ability to manage competing priorities and meet deadlines in a fast-paced and constantly changing environment Willingness to embrace change, self-motivated and proactive learner Exceptional customer service, written and verbal communication skills Experience with Workday Advanced proficiency with Microsoft Excel Bachelor’s degree or equivalent experience in HR Experience with US immigration Experience with US immigration #LI-Remote #LI-AC1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Finance Manager UK EMI
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! We are recruiting for an experienced finance operations professional to take on the role of Finance Manager, playing a key role within the finance function of our UK regulatory entities. The successful candidate will be responsible for the delivery of a broad range of financial and management reporting across all entities, as well as the provision of regulatory reporting for our regulated entities. The role will predominantly focus on the ownership of core deliverables, but a successful candidate is also expected to provide guidance and advice on the wider finance and regulatory agenda. This role is ideally suited to a tenacious self-starter who is comfortable working across a broad range of areas within a finance function, as well as being flexible and dynamic in a changeable environment. The Finance Manager will be required to lead the finance workstream of certain local projects and legal entity development, working closely with the Group Finance to ensure local requirements are considered both in-project and by the wider Group. Oversee and challenge the development of financial and reporting processes within our regulated entities and seek ways to innovate so as to ensure they are robust and of an extremely high standard Delivery of financial & treasury reconciliations for all local entities, in particular client funding reconciliations for the regulated entity, for approval by senior management Support the monthly, quarterly, and annual management and financial accounts, including monthly budget to actuals review as part of the Group FP&A processes Delivery of regulatory returns for our regulated entities Support ongoing review and presentation of capital requirements Involvement in the statutory audit process for all local legal entities Being the primary point of contact with the Group Financial Control team to ensure a common understanding between Group and local legal entities Develop a robust control environment Ownership and maintenance of the risk register for the Finance function Support the Group FP&A team with all ad-hoc corporate requests applicable to both the local legal entities and the broader Group agenda Oversee and challenge the development of financial and reporting processes within our regulated entities and seek ways to innovate so as to ensure they are robust and of an extremely high standard Delivery of financial & treasury reconciliations for all local entities, in particular client funding reconciliations for the regulated entity, for approval by senior management Support the monthly, quarterly, and annual management and financial accounts, including monthly budget to actuals review as part of the Group FP&A processes Delivery of regulatory returns for our regulated entities Support ongoing review and presentation of capital requirements Involvement in the statutory audit process for all local legal entities Being the primary point of contact with the Group Financial Control team to ensure a common understanding between Group and local legal entities Develop a robust control environment Ownership and maintenance of the risk register for the Finance function Support the Group FP&A team with all ad-hoc corporate requests applicable to both the local legal entities and the broader Group agenda Qualified Accountant - ACA, CIMA, ACCA with 6+ years experience in an applicable role, within a regulated EMI business or Bank Ability to take ownership of the development of a wide range of processes within a new finance function, living as a leader and advising on the wider finance agenda Experience of all relevant regulations within Electronic Money Institution, and related Financial Operations including (but not limited to) Safeguarding Reconciliations, Wind-down planning and Regulatory Reporting Demonstrable experience of having worked in a Matrixed Organisation Excellent analysis and problem-solving skills Strong understanding of a best-in-class control environment and an appetite to implement and monitor same Excellent stakeholder engagement skills Ability to be flexible & adaptable, always ready to pivot and solve the next problem Enthusiastic, motivated, self-starter, pro-active and a team player Strong interpersonal skills and excellent communicator Willingness and ability to take ownership of issues and manage through to a successful resolution Required to provide detailed analysis and information on complex queries/problems and communicate to stakeholders on proposed solutions and recommendations Understanding & execution of requirements / expectations Minimal supervisory oversight and able to perform duties with minimal or no guidance Assertiveness, tenacious and control focused Qualified Accountant - ACA, CIMA, ACCA with 6+ years experience in an applicable role, within a regulated EMI business or Bank Ability to take ownership of the development of a wide range of processes within a new finance function, living as a leader and advising on the wider finance agenda Experience of all relevant regulations within Electronic Money Institution, and related Financial Operations including (but not limited to) Safeguarding Reconciliations, Wind-down planning and Regulatory Reporting Demonstrable experience of having worked in a Matrixed Organisation Excellent analysis and problem-solving skills Strong understanding of a best-in-class control environment and an appetite to implement and monitor same Excellent stakeholder engagement skills Ability to be flexible & adaptable, always ready to pivot and solve the next problem Enthusiastic, motivated, self-starter, pro-active and a team player Strong interpersonal skills and excellent communicator Willingness and ability to take ownership of issues and manage through to a successful resolution Required to provide detailed analysis and information on complex queries/problems and communicate to stakeholders on proposed solutions and recommendations Understanding & execution of requirements / expectations Minimal supervisory oversight and able to perform duties with minimal or no guidance Assertiveness, tenacious and control focused #LI-Remote #LI-FC1 #UKEU This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Product Manager Institutional Platm
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! The Institutional Custody Product Group at Kraken is dedicated to the design, development, implementation, and enhancement of Kraken’s institutional platform offerings. This group collaborates closely with product, technology, and operation teams across the firm to understand the unique needs and challenges of institutional clients in the crypto space. The focus is on crafting a robust, scalable, and user-friendly platform that caters to the sophisticated requirements of institutional clients. As a Product Manager for our institutional platform, you will play an important role in expanding Kraken’s business. This role focuses on the development of critical aspects of our institutional offering, catering to both existing and new market segments. Work with multiple teams to define and develop best-in-class institutional platform Contribute to group product strategy, roadmap, and business plan Identify and assess opportunities to increase product adoption among institutions Drive continuous discovery, prioritization, and requirement refining sessions Evangelize data-driven decision-making and analytics within the organization Build product documentation including specifications, flows, and architecture diagrams Collaborate with Design, Engineering, Legal, and others to execute on the roadmap Facilitate communication across all project phases - scope, timelines, and resources Ensure proper integration and scalability of shared systems, products, and tools Work with multiple teams to define and develop best-in-class institutional platform Contribute to group product strategy, roadmap, and business plan Identify and assess opportunities to increase product adoption among institutions Drive continuous discovery, prioritization, and requirement refining sessions Evangelize data-driven decision-making and analytics within the organization Build product documentation including specifications, flows, and architecture diagrams Collaborate with Design, Engineering, Legal, and others to execute on the roadmap Facilitate communication across all project phases - scope, timelines, and resources Ensure proper integration and scalability of shared systems, products, and tools Track record of shipping impactful products Strong understanding of cryptocurrencies, blockchain technology, and digital assets Good understanding of institutional finance, including how financial institutions operate Prior experience in developing and managing institutional financial products is plus Experience working for a start-up or a small company, ideally in the crypto industry A demonstrated ability to make effective product prioritization decisions Technical acumen, understanding systems architecture and APIs Solution oriented, highly-motivated, self-starter with a keen attention to detail Analytical mindset, experience with SQL, data analysis, and data visualization tools Deep understanding of project management principles and best practices Well-rounded interpersonal skills, experience interacting with diverse personalities Outstanding organizational and communication skills Track record of shipping impactful products Strong understanding of cryptocurrencies, blockchain technology, and digital assets Good understanding of institutional finance, including how financial institutions operate Prior experience in developing and managing institutional financial products is plus Experience working for a start-up or a small company, ideally in the crypto industry A demonstrated ability to make effective product prioritization decisions Technical acumen, understanding systems architecture and APIs Solution oriented, highly-motivated, self-starter with a keen attention to detail Analytical mindset, experience with SQL, data analysis, and data visualization tools Deep understanding of project management principles and best practices Well-rounded interpersonal skills, experience interacting with diverse personalities Outstanding organizational and communication skills #LI-Remote #LI-BM1 #USCANUKEU This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Sr. Product Operations Asset Management
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! The Asset Growth & Management Product Group is responsible for helping our clients maintain and build their wealth with cryptocurrency. From staking and asset listings to custody solutions, we ensure that our clients have access to a diverse range of tools to help our users grow and manage their assets effectively. We are seeking a Sr. Operations Associate, Asset Listings to join us at Kraken. The ideal candidate has professional experience working within financial institutions and experience with on-chain crypto products, such as staking, and infrastructure within exchanges. The candidate has a strong understanding of custody solutions (including wallet management), audit procedures, strong written and verbal communication, is adept with data analysis (SQL knowledge preferred), technical knowledge, and has a proven track record of problem solving. The position requires interaction with different internal stakeholders at various levels of the organization. Contribute to the development of standardized policies, procedures, checklists, and audit inquiries across organizational functions Be a source of operational expertise for internal stakeholders on custody, asset listings, and data reconciliation practices Collaborate in the development of the firm’s internal Custody Management solution Engage cross-functionally with Engineering, Legal, Finance, Operations and Product stakeholders to develop and steer product operations strategy and roadmaps Define and anticipate the needs of different stakeholders and translate them into Engineering action items Compose BRDs and collaborate on PRDs, quarterly business reviews, flow of funds diagrams, track projects, and document internal systems Juggle multiple projects simultaneously and prioritize effectively with direction Become the single source of truth and “Go-to” person for information on project statuses Track the status of various projects and monitor roadblocks, whilst continuously being one step ahead to identify potential risks Bring structure and clarity to complex, often ambiguous operational issues. Contribute to the development of standardized policies, procedures, checklists, and audit inquiries across organizational functions Be a source of operational expertise for internal stakeholders on custody, asset listings, and data reconciliation practices Collaborate in the development of the firm’s internal Custody Management solution Engage cross-functionally with Engineering, Legal, Finance, Operations and Product stakeholders to develop and steer product operations strategy and roadmaps Define and anticipate the needs of different stakeholders and translate them into Engineering action items Compose BRDs and collaborate on PRDs, quarterly business reviews, flow of funds diagrams, track projects, and document internal systems Juggle multiple projects simultaneously and prioritize effectively with direction Become the single source of truth and “Go-to” person for information on project statuses Track the status of various projects and monitor roadblocks, whilst continuously being one step ahead to identify potential risks Bring structure and clarity to complex, often ambiguous operational issues. You bring financial acumen from previous experiences that can translate into the crypto ecosystem Comprehensive understanding of the intricacies of Crypto Custody and Wallet management Experience working for a start-up/a small company, ideally in the crypto industry, is a plus A demonstrated ability to make effective product prioritization decisions with uncertainty Understanding of the intricacies of Cross-chain liquidity management Experience working with SQL Solution oriented, demonstrating high motivation and a proactive approach, grounded in fundamental analysis Ability to balance competing priorities in a fast-paced environment; strong sense of urgency in driving projects to completion Strategic in outlook yet detailed in execution, balancing broad vision with precision in detail Superior organizational and communicative competencies, adept at juggling competing priorities Profound grasp of project management fundamentals and established practices You bring financial acumen from previous experiences that can translate into the crypto ecosystem Comprehensive understanding of the intricacies of Crypto Custody and Wallet management Experience working for a start-up/a small company, ideally in the crypto industry, is a plus A demonstrated ability to make effective product prioritization decisions with uncertainty Understanding of the intricacies of Cross-chain liquidity management Experience working with SQL Solution oriented, demonstrating high motivation and a proactive approach, grounded in fundamental analysis Ability to balance competing priorities in a fast-paced environment; strong sense of urgency in driving projects to completion Strategic in outlook yet detailed in execution, balancing broad vision with precision in detail Superior organizational and communicative competencies, adept at juggling competing priorities Profound grasp of project management fundamentals and established practices #LI-Remote #LI-BM1 #USCAN This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Product Manager OTC
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Kraken OTC strives to provide seamless and robust trading & lending solutions that cater to our high net worth and institutional clients looking to execute or borrow large amounts of crypto with best pricing, security, privacy, and minimal market impact. Our team tackles unique challenges within crypto markets such as fragmented liquidity, slippage, execution of various yield strategies, and regulatory complexities associated with digital assets. Joining our team means being at the forefront of the crypto industry, where your work directly influences the market and contributes to shaping the future of digital finance. You’ll collaborate with experts in a stimulating environment that values innovation, integrity, and foresight. Recently we successfully launched an OTC Lending program that is fully collateralized allowing clients to borrow assets off-platform. Additionally we have expanded our sources of liquidity to provide better pricing to our clients. Looking ahead, our main goals are to expand our global footprint, develop deeper liquidity pools, and pioneer innovating spot trading, derivatives, and lending products. We aim to lead the charge in regulatory advancements, sustainable crypto practices, uphold crypto culture and values, setting benchmarks for the entire industry. Create, adjust and deliver overall product strategy and product roadmap Work closely in a cross-functional team environment coordinating with multiple team leads to utilize resources in delivering the OTC Desk needs Work closely with OTC and Institutions stakeholders to define and develop detailed product and business requirements Perform User Acceptance Testing and ensure requirements were understood and implemented as requested Influence product and technology strategy and direction (roadmap), and product and user experience decision-making Manage engagement with internal and external parties Evangelize the power of analytics and experimentation in building a data-driven organization Actively prioritize product backlog , pre planning, prioritization and user story mapping sessions Develop product documentation including specifications, wireframes, site-maps, and process flows Facilitate communication across all project phases and proactively alert management of changes to scope, timelines and resources Ensure proper integration and scalability of shared systems, products and tools Create, adjust and deliver overall product strategy and product roadmap Work closely in a cross-functional team environment coordinating with multiple team leads to utilize resources in delivering the OTC Desk needs Work closely with OTC and Institutions stakeholders to define and develop detailed product and business requirements Perform User Acceptance Testing and ensure requirements were understood and implemented as requested Influence product and technology strategy and direction (roadmap), and product and user experience decision-making Manage engagement with internal and external parties Evangelize the power of analytics and experimentation in building a data-driven organization Actively prioritize product backlog , pre planning, prioritization and user story mapping sessions Develop product documentation including specifications, wireframes, site-maps, and process flows Facilitate communication across all project phases and proactively alert management of changes to scope, timelines and resources Ensure proper integration and scalability of shared systems, products and tools Expert knowledge of cryptocurrency trading, derivatives, lending, and complex automated platforms A deep understanding of the needs of the end consumer: institutions and high net worth individuals 3+ years of product management experience Expertise in data gathering and analysis Solution oriented, highly-motivated and proactive self-starter SQL and Python experience is encouraged, but not required Strong grasp of information architecture and user experience best practices Strategic mindset coupled with a keen attention to detail Well-rounded interpersonal skills, and experience interacting with diverse personalities Outstanding organizational and communication skills and the ability to balance multiple priorities Advocate for project management principles and best practices Exceptional communication and presentation skills Expert knowledge of cryptocurrency trading, derivatives, lending, and complex automated platforms A deep understanding of the needs of the end consumer: institutions and high net worth individuals 3+ years of product management experience Expertise in data gathering and analysis Solution oriented, highly-motivated and proactive self-starter SQL and Python experience is encouraged, but not required Strong grasp of information architecture and user experience best practices Strategic mindset coupled with a keen attention to detail Well-rounded interpersonal skills, and experience interacting with diverse personalities Outstanding organizational and communication skills and the ability to balance multiple priorities Advocate for project management principles and best practices Exceptional communication and presentation skills #LI-Remote #LI-BM1 #USCANUKEU This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Senior Manager HRIS
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! The HR Systems team is responsible for owning and managing the various SaaS business applications and integrations supporting multiple business functions within Kraken’s Human Resource. This team works closely with our stakeholders across Talent Acquisition, People Ops, Learning, Talent Management, Performance, Comp, Benefits, Payroll, etc to provide technology solutions and services to enable them for success in carrying out business operations & launching strategic business projects. The Sr. Manager of HRIS will be responsible for partnering closely with business to understand business pain points & areas of opportunity within HR processes and systems, building project roadmaps, and executing on projects to support the business operations for the global HR department. This role will provide techno-functional subject matter expertise and advisory to HR business to design scalable business processes and implement best in class systems for security, performance and operational efficiency. This role will manage a team of systems analysts and will be responsible for growing and nurturing a high performing HR systems team. This role will require thorough knowledge and understanding of HR business processes, and experience implementing and administering HRIS technology stack with industry leading tools for ATS, LMS, Payroll, etc. This role reports to the Sr. Director of IT. Form and maintain strong strategic relationships with stakeholders across the HR organization (Talent Acquisition, People Ops, Learning, Talent Management, Performance, Comp, Benefits, Payroll, etc) as the in-house systems expert overseeing a wide range of HR applications including Workday, Ashby, ADP, etc. and proactively identifying transformation opportunities and pain points Manage and coach a team of HR systems analysts working across multiple projects and initiatives Lead process and architecture discussions when it comes to recommending best solutions and systems for business, challenging existing IT business processes for improving operations, security, and scalability Oversee HR project lifecycle (requirement gathering, design, development, test, release and stabilize/support) by managing risks, issues and dependencies using strict project governance methods Partner closely with Risk and Security teams to ensure greater security, better auditability and compliance of HR systems Partner with business and 3rd party vendors to evaluate and select best in class tools and solutions for HR Provide oversight and manage SI partners who engage with us on HR projects and technical initiatives Identify, and analyze data within systems for recommending improvements and opportunities to business and executive management Proactively conduct system health checks and assessments to measure adoption, assess health and security, identify opportunity areas and act on them Form and maintain strong strategic relationships with stakeholders across the HR organization (Talent Acquisition, People Ops, Learning, Talent Management, Performance, Comp, Benefits, Payroll, etc) as the in-house systems expert overseeing a wide range of HR applications including Workday, Ashby, ADP, etc. and proactively identifying transformation opportunities and pain points Manage and coach a team of HR systems analysts working across multiple projects and initiatives Lead process and architecture discussions when it comes to recommending best solutions and systems for business, challenging existing IT business processes for improving operations, security, and scalability Oversee HR project lifecycle (requirement gathering, design, development, test, release and stabilize/support) by managing risks, issues and dependencies using strict project governance methods Partner closely with Risk and Security teams to ensure greater security, better auditability and compliance of HR systems Partner with business and 3rd party vendors to evaluate and select best in class tools and solutions for HR Provide oversight and manage SI partners who engage with us on HR projects and technical initiatives Identify, and analyze data within systems for recommending improvements and opportunities to business and executive management Proactively conduct system health checks and assessments to measure adoption, assess health and security, identify opportunity areas and act on them 8-12 years of overall experience working with the HR business stakeholders, SaaS applications and integrations 5+ years of configuration and administration experience in an HRIS and working with HR business process analysis & architecture, experience with Workday required 3+ years of people management experience managing technology teams for HRIS Thorough understanding of HR business processes (HR Ops, Recruitment & Hiring, Total Rewards, People Relations, Talent & Development, etc),and operations(Employee Onboarding/ Offboarding, Performance Management, Payroll, etc) Strong interpersonal and communication skills Strong knowledge of project management techniques, and methodologies Comfortable working on projects with ambiguity and ability to handle multiple projects at the same time, both independently and directly with business executives and leaders Experience working with internal and external audit teams to conduct SOX, SOC type of audits 8-12 years of overall experience working with the HR business stakeholders, SaaS applications and integrations 5+ years of configuration and administration experience in an HRIS and working with HR business process analysis & architecture, experience with Workday required 3+ years of people management experience managing technology teams for HRIS Thorough understanding of HR business processes (HR Ops, Recruitment & Hiring, Total Rewards, People Relations, Talent & Development, etc),and operations(Employee Onboarding/ Offboarding, Performance Management, Payroll, etc) Strong interpersonal and communication skills Strong knowledge of project management techniques, and methodologies Comfortable working on projects with ambiguity and ability to handle multiple projects at the same time, both independently and directly with business executives and leaders Experience working with internal and external audit teams to conduct SOX, SOC type of audits Prior consulting experience/ business process mapping experience Workday certification Hands on experience administering HR systems like Ashby, Docebo, ADP Experience working within the enterprise applications team of a hyper growth company with complex data and integrations Prior consulting experience/ business process mapping experience Workday certification Hands on experience administering HR systems like Ashby, Docebo, ADP Experience working within the enterprise applications team of a hyper growth company with complex data and integrations #LI-Remote #LI-BS1 #CANUS This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Senior Lead US Compliance
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Join our US Compliance team in this critical role of Sr. Compliance Lead. While this is an individual contributor role, you will be responsible for the development, execution and management of specific compliance functions, leveraging your broad compliance expertise to help us shape an industry leading US Regulatory Compliance program and ensure Kraken digital asset exchange meets the regulatory obligations applicable to money transmitters/MSBs throughout the US. Take both a hands-on and supervisory role in implementing the US regional compliance department applying best practices to meet regulatory obligations Drive development, updates and implementation of Written Supervisory Policies (“WSP”) and Procedures required to be compliant with applicable regulations Support the development and enhancement of programs to comply with US laws and regulations across all needed business functions. This may include, but is not limited to, BSA/AML policies, risk assessment, internal and external audit preparedness, cybersecurity programs, regional WSPs, vendor management policies Design, implement and test controls to ensure the team, vendors and shared-services departments comply with PWI’s policies and applicable laws and regulations Monitor AML Operations dashboards and provide updates and reports to the CCO and Deputy CCO/BSA Officer regarding testing, controls, AML Operations oversight Provide support to the CCO and Deputy CCO during regulatory examinations and audits, including collecting records and information responsive to inquiries, drafting narrative responses, participating in interviews and coordinating with examiners/auditors Drive and track remediation efforts to address gaps in compliance, including to ensure ongoing compliance with changing regulations and in response to findings on examination/audit reports Participate in the review and approval process for proposed marketing materials based upon predefined parameters Develop and manage relationships with first line teams to ensure compliance, and review/approve regional compliance escalations for functions such as onboarding and suspicious activity monitoring Assist in preparation of license/registration applications and renewals Take both a hands-on and supervisory role in implementing the US regional compliance department applying best practices to meet regulatory obligations Drive development, updates and implementation of Written Supervisory Policies (“WSP”) and Procedures required to be compliant with applicable regulations Support the development and enhancement of programs to comply with US laws and regulations across all needed business functions. This may include, but is not limited to, BSA/AML policies, risk assessment, internal and external audit preparedness, cybersecurity programs, regional WSPs, vendor management policies Design, implement and test controls to ensure the team, vendors and shared-services departments comply with PWI’s policies and applicable laws and regulations Monitor AML Operations dashboards and provide updates and reports to the CCO and Deputy CCO/BSA Officer regarding testing, controls, AML Operations oversight Provide support to the CCO and Deputy CCO during regulatory examinations and audits, including collecting records and information responsive to inquiries, drafting narrative responses, participating in interviews and coordinating with examiners/auditors Drive and track remediation efforts to address gaps in compliance, including to ensure ongoing compliance with changing regulations and in response to findings on examination/audit reports Participate in the review and approval process for proposed marketing materials based upon predefined parameters Develop and manage relationships with first line teams to ensure compliance, and review/approve regional compliance escalations for functions such as onboarding and suspicious activity monitoring Assist in preparation of license/registration applications and renewals Undergraduate degree in an applicable field (e.g., Business, Law, Finance, Technology, etc.) and 8+ years second-line Compliance experience in financial services, or an advanced degree (e.g., JD, LLM, MBA, etc.) with 5+ years experience, preferably within a heavily regulated entity, such as a bank, registered broker-dealer or other money transmitter business Understanding of best practices as they relate to the functions and divisions of responsibility within a Compliance Department Demonstrated ability to effectively analyze risk and apply sound judgment in a timely manner Excellent communication and presentation skills, both verbal and written Attention to detail and strong organizational skills Ability to prioritize workload in line with tight deadlines and work effectively under pressure Advanced knowledge of AML/BSA and OFAC sanctions programs and other applicable regulations Experience implementing and/or automating operational and/or compliance processes Undergraduate degree in an applicable field (e.g., Business, Law, Finance, Technology, etc.) and 8+ years second-line Compliance experience in financial services, or an advanced degree (e.g., JD, LLM, MBA, etc.) with 5+ years experience, preferably within a heavily regulated entity, such as a bank, registered broker-dealer or other money transmitter business Understanding of best practices as they relate to the functions and divisions of responsibility within a Compliance Department Demonstrated ability to effectively analyze risk and apply sound judgment in a timely manner Excellent communication and presentation skills, both verbal and written Attention to detail and strong organizational skills Ability to prioritize workload in line with tight deadlines and work effectively under pressure Advanced knowledge of AML/BSA and OFAC sanctions programs and other applicable regulations Experience implementing and/or automating operational and/or compliance processes Experience and/or passion for crypto Advanced professional certifications such as "CAMS", "CFE" Prior experience in relation to the regulation of virtual asset services or money service businesses in the US or a similar regulatory jurisdiction Experience and/or passion for crypto Advanced professional certifications such as "CAMS", "CFE" Prior experience in relation to the regulation of virtual asset services or money service businesses in the US or a similar regulatory jurisdiction #LI-CM1 #LI-Remote This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Operations Manager US
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! As the Operations Manager, US, you will have responsibility for ensuring the smooth running of the platform while driving the build out of new products and services for the US market. Working with the Regional Manager, US Operations, and supported by teams across Kraken globally (including Product, Marketing, Treasury, Corporate Finance, Corporate Development and Regulatory Operations), you will be responsible for executing initiatives that advance Kraken’s operations and products in the US in order to serve and grow its client base. The ideal candidate should have experience working in a banking, fintech, consulting or exchange trading environment, with a deep understanding of the trading cycle. In addition, you should have experience working with Product teams to deliver on business requirements in a digital environment. A good understanding of the regulatory frameworks applicable to crypto asset providers in the US would be beneficial. You are an ambitious individual who is excited by the challenge of solving tough, often ambiguous problems in this dynamic space. You are able to make well-informed recommendations based on data and analysis. You can communicate your findings and recommendations verbally and in concise and actionable reports. You are not afraid to ‘roll-up your sleeves’ to get things done. This is a fully remote position open to candidates based in the United States. Oversee the implementation of new US regulatory and business requirements, working closely with Kraken global teams including Product and Treasury Be the accountable individual for all queries relating to the operation of the platform, including from both external and internal stakeholders Work closely with the Managing Director, US Market to ensure business goals are being achieved and regulatory requirements are met Support the Product team to operationalize locally any new global product roll out in the region Monitor internal and external business, regulatory and technology environments to identify new and emerging risks and verify remediation of issues as applicable Oversee the implementation of new US regulatory and business requirements, working closely with Kraken global teams including Product and Treasury Be the accountable individual for all queries relating to the operation of the platform, including from both external and internal stakeholders Work closely with the Managing Director, US Market to ensure business goals are being achieved and regulatory requirements are met Support the Product team to operationalize locally any new global product roll out in the region Monitor internal and external business, regulatory and technology environments to identify new and emerging risks and verify remediation of issues as applicable Bachelors degree or higher in Business, Finance or a related field High-energy individual and self-starter who is comfortable working in a dynamic environment Knowledge of the US regulatory environment and upcoming developments is preferable Skilled in collaborating with stakeholders at all levels of the organization (prior experience as a Product or Project Manager a plus) Ability to lead in a fast growing company environment with focused and hardworking individuals Strong in financial and operational data analytics (familiarity with tools such as Superset and Tableau a plus) Minimum 7 years of related experience in business operations and working with cryptocurrency or other fintech firms Passion for cryptocurrency adoption and personal experience with crypto strongly preferred Bachelors degree or higher in Business, Finance or a related field High-energy individual and self-starter who is comfortable working in a dynamic environment Knowledge of the US regulatory environment and upcoming developments is preferable Skilled in collaborating with stakeholders at all levels of the organization (prior experience as a Product or Project Manager a plus) Ability to lead in a fast growing company environment with focused and hardworking individuals Strong in financial and operational data analytics (familiarity with tools such as Superset and Tableau a plus) Minimum 7 years of related experience in business operations and working with cryptocurrency or other fintech firms Passion for cryptocurrency adoption and personal experience with crypto strongly preferred #LI-Remote #LI-DG2 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Sr. Manager Trading Platm Risk
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! As the Sr. Manager, Trading Platform Risk, you will be responsible for overseeing the identification, assessment, management, and mitigation of all risks associated with Kraken exchange’s operations. This role ensures that Kraken exchange adheres to the Markets in Crypto-Assets Regulation (MiCA) and other relevant regulatory frameworks, maintaining the integrity and stability of the Kraken Exchange. The ideal candidate should have experience working in an exchange trading environment, with a deep understanding of global business operating models and crypto trading engines. A good understanding of the MiCA regulatory framework would be beneficial. This role is based in Ireland. Risk Management Framework: Develop, implement, and maintain a comprehensive risk management framework tailored to the unique challenges of the crypto-asset market Establish risk policies and procedures that comply with MiCA and other relevant regulations Develop, implement, and maintain a comprehensive risk management framework tailored to the unique challenges of the crypto-asset market Establish risk policies and procedures that comply with MiCA and other relevant regulations Risk Identification & Assessment: Identify potential risks related to market, credit, operation, liquidity, legal, and reputational aspects Conduct regular risk assessments to evaluate the likelihood and impact of identified risks; Utilize quantitative and qualitative methods to measure risk exposures accurately Identify potential risks related to market, credit, operation, liquidity, legal, and reputational aspects Conduct regular risk assessments to evaluate the likelihood and impact of identified risks; Utilize quantitative and qualitative methods to measure risk exposures accurately Risk Mitigation & Control: Develop and implement strategies to mitigate identified risks, ensuring Kraken exchanges’ resilience to adverse events Establish and monitor internal controls to prevent and mitigate risks; ensuring compliance with regulatory requirements Develop and implement strategies to mitigate identified risks, ensuring Kraken exchanges’ resilience to adverse events Establish and monitor internal controls to prevent and mitigate risks; ensuring compliance with regulatory requirements Regulatory Compliance: Ensure that all risk management activities comply with MiCA and other relevant regulatory requirements Prepare and submit required risk management reports to regulatory authorities and the board of directors Collaborate with internal and external auditors to review risk management practices and ensure compliance Ensure that all risk management activities comply with MiCA and other relevant regulatory requirements Prepare and submit required risk management reports to regulatory authorities and the board of directors Collaborate with internal and external auditors to review risk management practices and ensure compliance Monitor & Reporting: Implement systems and tools for continuous monitoring of risk exposures and effectiveness of mitigation measures Provide regular reports to the board of directors, senior management, and regulatory bodies on risk management activities and findings Oversee the investigation and reporting of risk-related incidents, implementing corrective actions as necessary Implement systems and tools for continuous monitoring of risk exposures and effectiveness of mitigation measures Provide regular reports to the board of directors, senior management, and regulatory bodies on risk management activities and findings Oversee the investigation and reporting of risk-related incidents, implementing corrective actions as necessary Stakeholder Communication: Communicate risk management policies, procedures, and updates to all relevant internal stakeholders Maintain transparent communication with external stakeholders, including regulators, regarding Kraken exchange’s risk profile and management practices Communicate risk management policies, procedures, and updates to all relevant internal stakeholders Maintain transparent communication with external stakeholders, including regulators, regarding Kraken exchange’s risk profile and management practices Strategic Planning: Define Kraken exchange’s risk appetite in collaboration with the board of directors and senior management Ensure that risk management activities align with Kraken exchange’s strategic goals and objectives Conduct scenario analysis and stress testing to evaluate Kraken exchange’s resilience to various risk scenarios Define Kraken exchange’s risk appetite in collaboration with the board of directors and senior management Ensure that risk management activities align with Kraken exchange’s strategic goals and objectives Conduct scenario analysis and stress testing to evaluate Kraken exchange’s resilience to various risk scenarios Eligible to work in Ireland, or be willing to relocate to Ireland Extensive experience (10+ years) in risk management within the financial services or crypto-asset industry Strong understanding of MiCA regulations, risk management frameworks, and crypto-asset markets Strong analytical, strategic thinking, problem-solving, and communication skills Leadership & Management Skills: Commitment to high ethical standards and transparency Ability to analyze complex operational issues and develop effective solutions Proactive in identifying potential risks and implementing preventative measures Strong ability to collaborate with internal and external stakeholders Qualifications & Certifications: Bachelor’s degree in Finance, Risk Management, Business Administration, or a related field; advanced degree preferred Relevant professional certifications in risk management, compliance, or finance (e.g. FRM, PRM, CRISC) are desirable Eligible to work in Ireland, or be willing to relocate to Ireland Extensive experience (10+ years) in risk management within the financial services or crypto-asset industry Strong understanding of MiCA regulations, risk management frameworks, and crypto-asset markets Strong analytical, strategic thinking, problem-solving, and communication skills Leadership & Management Skills: Commitment to high ethical standards and transparency Ability to analyze complex operational issues and develop effective solutions Proactive in identifying potential risks and implementing preventative measures Strong ability to collaborate with internal and external stakeholders Commitment to high ethical standards and transparency Ability to analyze complex operational issues and develop effective solutions Proactive in identifying potential risks and implementing preventative measures Strong ability to collaborate with internal and external stakeholders Qualifications & Certifications: Bachelor’s degree in Finance, Risk Management, Business Administration, or a related field; advanced degree preferred Relevant professional certifications in risk management, compliance, or finance (e.g. FRM, PRM, CRISC) are desirable Bachelor’s degree in Finance, Risk Management, Business Administration, or a related field; advanced degree preferred Relevant professional certifications in risk management, compliance, or finance (e.g. FRM, PRM, CRISC) are desirable #LI-Remote #LI-AG1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Sr. Manager Trading Platm Operations
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! As the Sr. Manager, Trading Platform Operations, you will be responsible for overseeing the daily operations, ensuring operational efficiency, and managing the strategic implementation of Kraken exchange’s goals. This role plays a critical role in ensuring compliance with the Markets in Crypto-Assets Regulation (MiCA), and works closely with other senior executives to achieve Kraken exchange’s objectives. The ideal candidate should have experience working in an exchange trading environment, with a deep understanding of global business operating models and crypto trading engines. A good understanding of the MiCA regulatory framework would be beneficial. This role is based in Ireland. Operational Management: Oversee the daily operations of the exchange, ensuring all processes run smoothly and efficiently Develop and implement operational strategies to support Kraken exchanges’ growth and scalability Identify areas for process improvement and implement changes to increase efficiency and effectiveness Oversee all outsourcing to Kraken group service providers Oversee the daily operations of the exchange, ensuring all processes run smoothly and efficiently Develop and implement operational strategies to support Kraken exchanges’ growth and scalability Identify areas for process improvement and implement changes to increase efficiency and effectiveness Oversee all outsourcing to Kraken group service providers Regulatory Compliance: Ensure that Kraken exchange’s operations comply with all MiCA requirements and other relevant regulatory frameworks Establish and maintain robust internal controls to ensure regulatory compliance and operational integrity Collaborate with the regional compliance officer to prepare for regulatory audits, and to ensure accurate reporting Ensure that Kraken exchange’s operations comply with all MiCA requirements and other relevant regulatory frameworks Establish and maintain robust internal controls to ensure regulatory compliance and operational integrity Collaborate with the regional compliance officer to prepare for regulatory audits, and to ensure accurate reporting Risk Management: Identify, assess, and manage operational risks Develop and implement strategies to mitigate operational risks, ensuring business continuity Oversee crisis management plans and procedures, ensuring that Kraken exchange is prepared for potential disruptions Identify, assess, and manage operational risks Develop and implement strategies to mitigate operational risks, ensuring business continuity Oversee crisis management plans and procedures, ensuring that Kraken exchange is prepared for potential disruptions Technology & Security: Oversee Kraken exchange’s technology infrastructure to ensure it meets operational needs and regulatory requirements Work with technology leadership to ensure the security of Kraken exchange’s data and systems Promote technological innovation to enhance Kraken exchange’s operations and user experience Oversee Kraken exchange’s technology infrastructure to ensure it meets operational needs and regulatory requirements Work with technology leadership to ensure the security of Kraken exchange’s data and systems Promote technological innovation to enhance Kraken exchange’s operations and user experience Customer Experience: Ensure that Kraken exchange provides excellent, secure customer service and support Implement mechanisms to gather and act on customer feedback to improve service delivery Oversee processes for resolving customer complaints and disputes effectively Ensure that Kraken exchange provides excellent, secure customer service and support Implement mechanisms to gather and act on customer feedback to improve service delivery Oversee processes for resolving customer complaints and disputes effectively Strategic Planning: Support the Director, Trading Platform Operations in developing and implementing Kraken exchange’s strategic initiatives Set operational goals that align with Kraken exchange’s overall strategy Monitor progress towards achieving strategic goals and make adjustments as needed Support the Director, Trading Platform Operations in developing and implementing Kraken exchange’s strategic initiatives Set operational goals that align with Kraken exchange’s overall strategy Monitor progress towards achieving strategic goals and make adjustments as needed Stakeholder Engagement: Collaborate with other senior executives to ensure cohesive and aligned operations; Build and maintain relationships with key internal and external stakeholders. Collaborate with other senior executives to ensure cohesive and aligned operations; Build and maintain relationships with key internal and external stakeholders. Eligible to work in Ireland, or be willing to relocate to Ireland Extensive experience (10+ years) in operational leadership roles, preferably in the financial services or crypto-asset industry Strong understanding of MiCA regulations and crypto-asset markets Strong leadership, strategic thinking, financial acumen, and excellent communication skills Leadership & Management Skills: Commitment to high ethical standards and transparency Ability to analyze complex operational issues and develop effective solutions Flexibility to adapt to a rapidly changing regulatory and market environment Dedication to providing a superior customer experience Qualifications & Certifications: Bachelor’s degree in Business Administration, Finance, Operations Management, or a related field; advanced degree preferred Relevant professional certifications in finance, compliance, or operations management are desirable Eligible to work in Ireland, or be willing to relocate to Ireland Extensive experience (10+ years) in operational leadership roles, preferably in the financial services or crypto-asset industry Strong understanding of MiCA regulations and crypto-asset markets Strong leadership, strategic thinking, financial acumen, and excellent communication skills Leadership & Management Skills: Commitment to high ethical standards and transparency Ability to analyze complex operational issues and develop effective solutions Flexibility to adapt to a rapidly changing regulatory and market environment Dedication to providing a superior customer experience Commitment to high ethical standards and transparency Ability to analyze complex operational issues and develop effective solutions Flexibility to adapt to a rapidly changing regulatory and market environment Dedication to providing a superior customer experience Qualifications & Certifications: Bachelor’s degree in Business Administration, Finance, Operations Management, or a related field; advanced degree preferred Relevant professional certifications in finance, compliance, or operations management are desirable Bachelor’s degree in Business Administration, Finance, Operations Management, or a related field; advanced degree preferred Relevant professional certifications in finance, compliance, or operations management are desirable #LI-Remote #LI-AG1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Senior Privacy Associate
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! We are building an industry leading privacy program that earns the trust of our clients and staff, and we have an exciting opportunity for the right person looking to develop their privacy career in a global tech company. You will team up with privacy subject matter experts and key internal partners to drive our European privacy program forward with velocity. The ideal candidate will be analytical, self-motivated, able to thrive in a fast-paced environment and an effective communicator across multiple teams in the organization. You should be able to spot trends and see the big picture while successfully handling individual tasks that span the wider team. You must be committed to the values of teamwork, integrity, and innovation. This role will report to the Global Data Privacy Officer (GDPO) as part of our compliance group and will be responsible for lifting our privacy maturity in Europe. The team is mainly based out of Europe and we are seeking an EEA based specialist, with a preference for hiring in Ireland. The wider privacy team members are mission-driven, curious, inquisitive and willing to take on ownership for a broad range of tasks. Contribute to the development of Kraken’s European Privacy Program, including driving strategic privacy initiatives and key compliance remediation projects In close collaboration with the Legal team, devise and implement strategy for improved corporate privacy governance and third party compliance in Europe with a particular focus on privacy-by-design requirements and cross-border transfers of personal data Help manage Kraken’s relationship with European data protection authorities, including the Irish Data Protection Commissioner Support our European Data Protection Officer in the fulfilment of their DPO obligations Support the resolution of privacy incidents and complex European data subjects rights requests Offer practical privacy advice to our business partners Stay abreast of developments in European data protection and AI regulatory priorities and enforcement trends Develop metrics and dashboards to help scale our compliance program in Europe Maintain our library of privacy impact assessments, records of processing activities, and privacy guidance documentation Deliver ongoing guidance and training to key business partners Track privacy projects from initiation to completion Contribute to the development of Kraken’s European Privacy Program, including driving strategic privacy initiatives and key compliance remediation projects In close collaboration with the Legal team, devise and implement strategy for improved corporate privacy governance and third party compliance in Europe with a particular focus on privacy-by-design requirements and cross-border transfers of personal data Help manage Kraken’s relationship with European data protection authorities, including the Irish Data Protection Commissioner Support our European Data Protection Officer in the fulfilment of their DPO obligations Support the resolution of privacy incidents and complex European data subjects rights requests Offer practical privacy advice to our business partners Stay abreast of developments in European data protection and AI regulatory priorities and enforcement trends Develop metrics and dashboards to help scale our compliance program in Europe Maintain our library of privacy impact assessments, records of processing activities, and privacy guidance documentation Deliver ongoing guidance and training to key business partners Track privacy projects from initiation to completion At least 5 years of relevant professional experience Experience supporting a privacy function in a tech or financial services company Experience advising on the GDPR and general knowledge of other key European regulatory compliance frameworks (e.g., MICA, DORA) Experience creating metrics, dashboards, and project trackers Experience with well-known knowledge base and task tracking tools Experience in optimizing policies and procedures to demonstrate compliance with the GDPR Ability to write and speak clearly and concisely in English At least 5 years of relevant professional experience Experience supporting a privacy function in a tech or financial services company Experience advising on the GDPR and general knowledge of other key European regulatory compliance frameworks (e.g., MICA, DORA) Experience creating metrics, dashboards, and project trackers Experience with well-known knowledge base and task tracking tools Experience in optimizing policies and procedures to demonstrate compliance with the GDPR Ability to write and speak clearly and concisely in English Law degree or computer science degree Experience working with auditors and regulators CIPP/E, CIPM, and / or CIPT certifications Law degree or computer science degree Experience working with auditors and regulators CIPP/E, CIPM, and / or CIPT certifications #LI-Remote #LI-OH1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Head of Client Asset Oversight
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! We are seeking an experienced regulatory manager to be the Head of Client Asset Oversight (HCAO) for the Group’s Markets in Crypto Assets Regulation (MiCAR) applicant entity. The candidate will be responsible for the protection of client assets under the Central Bank of Ireland’s (CBI) Client Asset Regulations. Regulatory status: PCF We are recruiting for a highly skilled and experienced individual to join our team as the Head of Client Asset Oversight (PCF) for our MiCAR applicant entity. The successful candidate will play a pivotal role in ensuring the effective oversight and management of client assets within the firm. This role requires a deep understanding of regulatory requirements, risk management, and client asset protection. Design, monitor, control and report the safeguarding of client assets in accordance with the Client Asset Regulations and CBI requirements, developing and implementing a client asset oversight framework; Develop, coordinate and maintain the client asset management plan (CAMP); Identify, assess and manage risks associated with the custody and management of client assets, including market risk, operational risk and legal/regulatory risk; Responsible for being the subject matter expert on client asset regulations to advise management on new business or products; Contribute to the implementation of measures to safeguard client assets, including input into the development of policies and procedures for segregation and reconciliation; Review and approval of the daily client asset calculation and reconciliations; Maintain a strong understanding of existing regulations, of upcoming developments and best practice covering client asset regulation; Prepare all required CBI client asset related returns; Member of the client asset internal management committee; Researching the client asset impact of new products, services and markets; Creating functional business requirements for enhancements to existing financial, regulatory and operational systems; Planning, coordinating and managing audits and the annual client asset examination; Collaborate with internal stakeholders, including senior management, legal, compliance, and risk teams, to ensure alignment with business objectives and regulatory requirements; Oversee relationships with third-party service providers, including custodians, administrators, and technology vendors, to ensure the integrity and security of client assets; Provide guidance and training to internal teams on client asset oversight best practices and regulatory requirements. Design, monitor, control and report the safeguarding of client assets in accordance with the Client Asset Regulations and CBI requirements, developing and implementing a client asset oversight framework; Develop, coordinate and maintain the client asset management plan (CAMP); Identify, assess and manage risks associated with the custody and management of client assets, including market risk, operational risk and legal/regulatory risk; Responsible for being the subject matter expert on client asset regulations to advise management on new business or products; Contribute to the implementation of measures to safeguard client assets, including input into the development of policies and procedures for segregation and reconciliation; Review and approval of the daily client asset calculation and reconciliations; Maintain a strong understanding of existing regulations, of upcoming developments and best practice covering client asset regulation; Prepare all required CBI client asset related returns; Member of the client asset internal management committee; Researching the client asset impact of new products, services and markets; Creating functional business requirements for enhancements to existing financial, regulatory and operational systems; Planning, coordinating and managing audits and the annual client asset examination; Collaborate with internal stakeholders, including senior management, legal, compliance, and risk teams, to ensure alignment with business objectives and regulatory requirements; Oversee relationships with third-party service providers, including custodians, administrators, and technology vendors, to ensure the integrity and security of client assets; Provide guidance and training to internal teams on client asset oversight best practices and regulatory requirements. Significant relevant experience in financial services, with a focus on client asset oversight, custody, or fund administration; Knowledge of MiCAR regulations and relevant client asset regulatory requirements; Strong understanding of crypto assets and blockchain technology preferred; Excellent analytical, problem-solving, and communication skills; Proven track record of effectively managing cross-functional projects and stakeholders; Strong leadership and management skills, with the ability to motivate and inspire cross functional teams; Highly organised, with excellent attention to detail and the ability to manage multiple priorities in a fast-paced environment; Proactive and adaptable, with a willingness to take ownership of challenges and drive solutions; Ethical and accountable, with a commitment to upholding the highest standards of integrity and professionalism; Excellent stakeholder engagement skills with an ability to be flexible & adaptable, always ready to pivot and solve the next problem; Understanding & execution of requirements / expectations; Assertiveness, tenacious and control focused. Significant relevant experience in financial services, with a focus on client asset oversight, custody, or fund administration; Knowledge of MiCAR regulations and relevant client asset regulatory requirements; Strong understanding of crypto assets and blockchain technology preferred; Excellent analytical, problem-solving, and communication skills; Proven track record of effectively managing cross-functional projects and stakeholders; Strong leadership and management skills, with the ability to motivate and inspire cross functional teams; Highly organised, with excellent attention to detail and the ability to manage multiple priorities in a fast-paced environment; Proactive and adaptable, with a willingness to take ownership of challenges and drive solutions; Ethical and accountable, with a commitment to upholding the highest standards of integrity and professionalism; Excellent stakeholder engagement skills with an ability to be flexible & adaptable, always ready to pivot and solve the next problem; Understanding & execution of requirements / expectations; Assertiveness, tenacious and control focused. Previous or existing holder of a PCF role at a CBI regulated firm Previous or existing holder of a PCF role at a CBI regulated firm #LI-Remote #LI-FC1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Senior Director Head of Strategic Licensing
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! The Strategic Licensing Team is a new function with the objective of developing global regulatory strategies and securing licenses for new products and services in the geographies we operate in or plan to expand into. While our Regional Managers and their compliance teams will ultimately operate the businesses and licensing requirements, Kraken is seeking a centralized team to oversee strategy development and scale license acquisition. In addition, this team will ensure our licensing commitments are in alignment with the Corporate Operating Model. We are seeking a leader to manage this team and achieve strategic regulatory and licensing outcomes. Lead and develop the global regulatory strategy for Kraken Develop cross-functional partnerships with legal, finance, and compliance teams to achieve maximum harmony in regulatory strategy and license acquisition Partner with Regional Managers and Strategy teams to assure that go-to-market playbooks are holistic and inclusive of needed licensing requirements Develop license acquisition project management best practices, including the development of repositories of common documents, operational flows, and license application responses Develop strategies and execute on best-practices for the Corporate Operating model, which includes detail on our entity structure, product/regulatory mapping, banking and funding flows, brokerage model, and operational diagrams Lead a team of associates across multiple licensing projects Lead and develop the global regulatory strategy for Kraken Develop cross-functional partnerships with legal, finance, and compliance teams to achieve maximum harmony in regulatory strategy and license acquisition Partner with Regional Managers and Strategy teams to assure that go-to-market playbooks are holistic and inclusive of needed licensing requirements Develop license acquisition project management best practices, including the development of repositories of common documents, operational flows, and license application responses Develop strategies and execute on best-practices for the Corporate Operating model, which includes detail on our entity structure, product/regulatory mapping, banking and funding flows, brokerage model, and operational diagrams Lead a team of associates across multiple licensing projects 10+ years of experience in financial services and/or crypto obtaining new operating licenses Strong familiarity with how crypto businesses operate - fiat and crypto custody, exchange operations, order book, broker models, staking, OTC trading, etc. Strong understanding of blockchain and crypto concepts, with the capability to explain highly technical concepts to less familiar parties Past success in working directly with financial services regulators; ideally experience in obtaining new licenses Experience with risk management topics that regulators tend to focus on; organizational governance operational controls, reporting, audits, cybersecurity, etc. Experience managing a team of >5 people and concurrently managing multiple high priority initiatives Experience with legal/regulatory vs business tradeoffs and dealing with uncertainty for new financial products that don’t have a multi-decade regulatory precedent Excellent organizational and project management skills; experience in dealing with a shared services function that seeks to standardize processes across multiple functions and geographies Strong crypto ethos 10+ years of experience in financial services and/or crypto obtaining new operating licenses Strong familiarity with how crypto businesses operate - fiat and crypto custody, exchange operations, order book, broker models, staking, OTC trading, etc. Strong understanding of blockchain and crypto concepts, with the capability to explain highly technical concepts to less familiar parties Past success in working directly with financial services regulators; ideally experience in obtaining new licenses Experience with risk management topics that regulators tend to focus on; organizational governance operational controls, reporting, audits, cybersecurity, etc. Experience managing a team of >5 people and concurrently managing multiple high priority initiatives Experience with legal/regulatory vs business tradeoffs and dealing with uncertainty for new financial products that don’t have a multi-decade regulatory precedent Excellent organizational and project management skills; experience in dealing with a shared services function that seeks to standardize processes across multiple functions and geographies Strong crypto ethos Legal background Legal background #LI-Remote #USEU #LI-PE1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Senior Team Lead Compliance UK
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! The Compliance Lead, will sit within the UK wider Compliance Team and report to the UK CCO and be responsible for ensuring the performance of operational compliance controls, regulatory compliance for the UK crypto MLR registered firm.This role will have 2 direct reports. Assist in ensuring that the MLR registered Kraken entity complies with all relevant regulatory requirements set forth by the FCA and MLRs Manage the team of 2 reports to ensure all assigned tasks are delivered accurately and within the timeline Assist with the review of the compliance policies and procedures Oversee compliance central log, training and the MI reporting Assist in developing, updating, and implementing compliance policies and procedures. Ensure that these are communicated effectively within the organization Be responsible for execution of the UK CMP across in scope entities Conduct regular audits and reviews to identify potential compliance issues. Report findings to the CCO and relevant committees Provide compliance training to employees and offer guidance on compliance matters, especially in relation to trading activities Collaborate in identifying, assessing, and mitigating compliance risks and ensure effective risk control measures are in place Assist with the regulatory reporting where needed Engage with internal and external stakeholders to foster a compliance culture within the organization Coordinate and liaise with Kraken Global Compliance to ensure alignment between global, regional and local compliance policies, procedures, and operations, if needed Assist in ensuring that the MLR registered Kraken entity complies with all relevant regulatory requirements set forth by the FCA and MLRs Manage the team of 2 reports to ensure all assigned tasks are delivered accurately and within the timeline Assist with the review of the compliance policies and procedures Oversee compliance central log, training and the MI reporting Assist in developing, updating, and implementing compliance policies and procedures. Ensure that these are communicated effectively within the organization Be responsible for execution of the UK CMP across in scope entities Conduct regular audits and reviews to identify potential compliance issues. Report findings to the CCO and relevant committees Provide compliance training to employees and offer guidance on compliance matters, especially in relation to trading activities Collaborate in identifying, assessing, and mitigating compliance risks and ensure effective risk control measures are in place Assist with the regulatory reporting where needed Engage with internal and external stakeholders to foster a compliance culture within the organization Coordinate and liaise with Kraken Global Compliance to ensure alignment between global, regional and local compliance policies, procedures, and operations, if needed Bachelor’s degree in Law, Compliance or Business Administration Relevant experience in compliance within the financial services sector, preferably in a MiFID firm or crypto business Knowledge of UK financial regulations environment guidelines (MiFID II, MAR, MiFIR, SMCR, IFPR, CASS, etc) Excellent analytical, organizational, and communication skills Demonstrated ability to effectively analyse risk and apply sound judgement in a timely manner Practical knowledge of compliance risk management techniques Proactive, organized and comfortable with navigating ambiguity Strong ethical standards and integrity Execution mindset#LI-Remote #LI-TN1 Bachelor’s degree in Law, Compliance or Business Administration Relevant experience in compliance within the financial services sector, preferably in a MiFID firm or crypto business Knowledge of UK financial regulations environment guidelines (MiFID II, MAR, MiFIR, SMCR, IFPR, CASS, etc) Excellent analytical, organizational, and communication skills Demonstrated ability to effectively analyse risk and apply sound judgement in a timely manner Practical knowledge of compliance risk management techniques Proactive, organized and comfortable with navigating ambiguity Strong ethical standards and integrity Execution mindset#LI-Remote #LI-TN1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
General Manager France
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Kraken has historically been a first and remains an ongoing leader among European crypto exchanges, with plans to continue this momentum. This role will focus on France’s unique market and be our go-to on-the-ground leader in this geo. Kraken is licensed as a France Virtual Asset Service Provider (VASP) and has an EMI license throughout the EU. We are also pursuing further licensing to offer our current and future product suite to all EU member states. With a solid foundation of French clients, we are looking to solidify our local operations, regulatory status, and commercial playbook in this market. We are seeking a leader to manage our France localization efforts, coordinate growth efforts, and be our resident expert and face in France. This role will be based in France (remote) and report to our Regional GM Europe and work with global teams to win in market. Coordinate commercial growth with cross-functional teams Offer subject matter expertise on the French market - macro outlook, competitors, client preferences, local operational and regulatory matters, etc - to enable an optimal go-to-market playbook Provide recommendations and potentially lead and execute on local partnerships, data sources, and other opportunities within the France market Interface with local regulators as required and oversee compliance activity specific to France operations Develop cross-functional partnerships with legal, compliance, marketing, sales, and product to ensure our activity is sufficiently localized and primed for success in France Execute locally in the market - this may include local PR, conference speaking, events, institutional account relationships, and marketing campaign execution leadership Have strong command of France results including product adoption, commercial campaign results, client behavior, and performance trends Manage ad hoc France projects as required Coordinate commercial growth with cross-functional teams Offer subject matter expertise on the French market - macro outlook, competitors, client preferences, local operational and regulatory matters, etc - to enable an optimal go-to-market playbook Provide recommendations and potentially lead and execute on local partnerships, data sources, and other opportunities within the France market Interface with local regulators as required and oversee compliance activity specific to France operations Develop cross-functional partnerships with legal, compliance, marketing, sales, and product to ensure our activity is sufficiently localized and primed for success in France Execute locally in the market - this may include local PR, conference speaking, events, institutional account relationships, and marketing campaign execution leadership Have strong command of France results including product adoption, commercial campaign results, client behavior, and performance trends Manage ad hoc France projects as required 10+ years of experience in financial services and/or crypto Experience with financial services regulatory and compliance initiatives Strong familiarity with how crypto businesses operate - fiat and crypto custody, exchange operations, order book, broker models, staking, OTC trading, etc. Strong understanding of blockchain and crypto concepts, with the capability to explain highly technical concepts to less familiar parties Extensive experience in project management; achieving outcomes with excellent cross-functional communication Excellent organizational skills; experience in standardizing processes across multiple functions and geographies Strong financial analysis experience; able to analyze a potential strategy and consider quantitative cost/benefit Excellent communication skills; able to write persuasive and comprehensive memos, slide decks, and analyses Experience working autonomously but able to roll up your sleeves and achieve high velocity results Strong crypto ethos 10+ years of experience in financial services and/or crypto Experience with financial services regulatory and compliance initiatives Strong familiarity with how crypto businesses operate - fiat and crypto custody, exchange operations, order book, broker models, staking, OTC trading, etc. Strong understanding of blockchain and crypto concepts, with the capability to explain highly technical concepts to less familiar parties Extensive experience in project management; achieving outcomes with excellent cross-functional communication Excellent organizational skills; experience in standardizing processes across multiple functions and geographies Strong financial analysis experience; able to analyze a potential strategy and consider quantitative cost/benefit Excellent communication skills; able to write persuasive and comprehensive memos, slide decks, and analyses Experience working autonomously but able to roll up your sleeves and achieve high velocity results Strong crypto ethos #LI-Remote #LI-OH1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Senior Compliance Associate Ireland
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! The ideal candidate for this role will need to be based in Ireland. This is a control function hire, under the Fitness & Probity regime. We are recruiting for a professional to take on the role of Senior Compliance Associate (FIAT) playing a key role within the European focused RegOps team and authorised EMI entity. The successful candidate will be involved in a full breadth of processes and will need to be open, inquisitive and willing to take ownership of delivery of a variety of different tasks Support the Head of Compliance in the successful delivery of second line obligations, commitments and general work Act as a SME to PIL and the wider Kraken Group on payments (FIAT) related technical compliance queries Support with regulatory mapping and updating our reg inventory Involvement with horizon scanning and implementing new regulation changes Develop, draft, implement and operationalise compliance policies and procedures required to be compliant with regulations across the EU Assist in managing regulatory inquiries Act as a trusted partner to Product, Design, Engineering and Markets teams for new products and initiatives Assist in preparing reports for Committee and Board meetings on compliance related matters Assist in the development and delivery of effective compliance training programs Continually seek out and implement efficiencies and process improvements Assist with compliance monitoring where required Support the Head of Compliance in the successful delivery of second line obligations, commitments and general work Act as a SME to PIL and the wider Kraken Group on payments (FIAT) related technical compliance queries Support with regulatory mapping and updating our reg inventory Involvement with horizon scanning and implementing new regulation changes Develop, draft, implement and operationalise compliance policies and procedures required to be compliant with regulations across the EU Assist in managing regulatory inquiries Act as a trusted partner to Product, Design, Engineering and Markets teams for new products and initiatives Assist in preparing reports for Committee and Board meetings on compliance related matters Assist in the development and delivery of effective compliance training programs Continually seek out and implement efficiencies and process improvements Assist with compliance monitoring where required Significant second-line (2LOD) compliance experience is essential, preferably in an EMI Strong knowledge of regulations, particularly PSD2 Capability to manage multiple projects Demonstrated ability to effectively analyse risk and apply sound judgement in a timely manner Self starter who can work on their own initiative Practical knowledge of compliance techniques Experience and/or passion for crypto preferred Excellent communication skills, both verbal and written Strong attention to detail and strong organisational skills Ability to prioritise workload in line with tight deadlines and work effectively under pressure Significant second-line (2LOD) compliance experience is essential, preferably in an EMI Strong knowledge of regulations, particularly PSD2 Capability to manage multiple projects Demonstrated ability to effectively analyse risk and apply sound judgement in a timely manner Self starter who can work on their own initiative Practical knowledge of compliance techniques Experience and/or passion for crypto preferred Excellent communication skills, both verbal and written Strong attention to detail and strong organisational skills Ability to prioritise workload in line with tight deadlines and work effectively under pressure #LI-Remote #LI-FC1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Regional Inmation Security and Business Continuity Manager
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! We are seeking an experienced Regional Information Security and Business Continuity Manager to ensure Payward's European operations comply with security governance and operational resilience requirements, including MiCA, DORA, and other relevant regulations. As the key point of contact for regulators, you will develop and maintain security policies, procedures, and reporting requirements to ensure timely reporting and compliance. This role will also be pivotal in implementing and overseeing operational resilience programs, including business continuity management and disaster recovery planning. This role requires a strong understanding of security frameworks, business continuity, and risk management, as well as excellent communication and project management skills. Implement Payward's Operational Resilience and DORA Frameworks, ensuring compliance with the European regulatory authorities' approach Understand the European regulatory authorities' approach to operational resilience, regional nuances and requirements, and integrate those expectations into the operational resilience framework Develop, monitor, and challenge impact tolerances annually for critical/important business services Develop and oversee annual resilience action plans, monitor operational resilience metrics, and conduct risk assessments Develop and produce an annual Resilience report for the Board that gives assurance that the firm can recover from disruption Manage tests of recovery strategies and develop business resilience processes for new asset classes Interface with Regulators, prepare Regulatory Reporting Procedures, and ensure timely due diligence questionnaires and audit responses Define the Regulatory Baseline, write MiCA-specific policies, and ensure regional security policies are maintained and adhered to Relate regional/local business processes to global controls and policies, and propose global policy updates Strengthen capabilities to respond to operational failures, review incident investigations, and participate in on-call, incident resolution, and reporting Stay up-to-date with security governance developments and conduct regular internal reporting to brief the executive team and local Boards of Directors Implement Payward's Operational Resilience and DORA Frameworks, ensuring compliance with the European regulatory authorities' approach Understand the European regulatory authorities' approach to operational resilience, regional nuances and requirements, and integrate those expectations into the operational resilience framework Develop, monitor, and challenge impact tolerances annually for critical/important business services Develop and oversee annual resilience action plans, monitor operational resilience metrics, and conduct risk assessments Develop and produce an annual Resilience report for the Board that gives assurance that the firm can recover from disruption Manage tests of recovery strategies and develop business resilience processes for new asset classes Interface with Regulators, prepare Regulatory Reporting Procedures, and ensure timely due diligence questionnaires and audit responses Define the Regulatory Baseline, write MiCA-specific policies, and ensure regional security policies are maintained and adhered to Relate regional/local business processes to global controls and policies, and propose global policy updates Strengthen capabilities to respond to operational failures, review incident investigations, and participate in on-call, incident resolution, and reporting Stay up-to-date with security governance developments and conduct regular internal reporting to brief the executive team and local Boards of Directors At least 5 years of experience in IT management, security governance, and risk management, with professional certifications like CISSP, CISM, ITIL and equivalent Strong understanding of security frameworks such as ISO27001 and/or SOC2 Experience in business continuity, risk management, or a related field Ability to understand technical systems and the business processes they support, and synthesize the corresponding risks and controls Strong communication and project management skills, with the ability to work collaboratively with cross-functional teams Ability to prioritize and manage multiple projects and tasks with competing deadlines Experience in the fintech industry, particularly in crypto/payments Previous experience in managing inter-group outsourcing arrangements in accordance with CBI and EBA guidelines At least 5 years of experience in IT management, security governance, and risk management, with professional certifications like CISSP, CISM, ITIL and equivalent Strong understanding of security frameworks such as ISO27001 and/or SOC2 Experience in business continuity, risk management, or a related field Ability to understand technical systems and the business processes they support, and synthesize the corresponding risks and controls Strong communication and project management skills, with the ability to work collaboratively with cross-functional teams Ability to prioritize and manage multiple projects and tasks with competing deadlines Experience in the fintech industry, particularly in crypto/payments Previous experience in managing inter-group outsourcing arrangements in accordance with CBI and EBA guidelines Previous experience holding a Pre-Approval Control Function for a Central Bank of Ireland authorized entity strongly preferred Previous experience holding a Pre-Approval Control Function for a Central Bank of Ireland authorized entity strongly preferred #LI-Remote #LI-GL1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Senior Analyst Security Compliance
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Kraken’s world-class security team is growing. As we continue to grow and mature our information technology controls program, we need someone with a strong information technology controls and external audit background to help build our program and tooling for enterprise scale. This role will be reporting through Kraken’s Security Compliance function. You will have the benefit of partnering with domain experts in our existing information technology audit program and enterprise infrastructure and technology stack, while still having the opportunity to come up with creative solutions in the emergent field of designing and implementing a robust Web3 controls program. We are leaders in the Security space. You will be partnering with peers who have served on and led global audit and consulting teams across big four organizations. Kraken is a founding member of several new Web3 standards organizations and you will also have the chance to make a lasting impact on the industry as a whole. The ideal candidate will be comfortable working across a variety of teams, including Finance, Technology, Engineering, and Security to help make informed decisions. This is a fully remote role. Facilitate improvement of company IT general controls (ITGC) and IT application controls (ITAC) towards levels of maturity that are consistent with Sarbanes Oxley (SOX) standards Lead efforts to undergo System Organization Control 1 (“SOC 1”) and System and Organization Control (“SOC 2”) examinations under AICPA standards, leveraging information technology controls and external audit expertise to implement or enhance processes Assist with scoping of IT systems and create and deliver training to owners in preparation for SOX audits, regulatory examinations and other information technology audits Collaborate with stakeholders across the organization to foster mature processes to meet and exceed financial services industry standards regarding information technology controls Implement or enhance controls monitoring and defense-in-depth across key IT risk areas Lead and perform security control gap assessments over security control environment and design and track remediation efforts to completion Create data flow diagrams or process flowcharts for high-risk security or financial processes Work closely with internal and external auditors to educate them about a complex information technology control environment Perform impact analysis for control deficiencies identified over SOX environment and partner with owning teams to design remediation plan Oversee quality of audit initiatives, identify and analyze process gaps, provide guidance and expertise to team members Build close relationships with stakeholder teams including Security, IT, Infrastructure, Engineering, Data, and Finance to advise on SOX requirements and ensure excellence in control ownership Identify opportunities to address systemic program challenges, recommend solutions and drive issue resolution Support the audit evidence collection process including through exploration of process efficiencies, for example via an automation tool Facilitate improvement of company IT general controls (ITGC) and IT application controls (ITAC) towards levels of maturity that are consistent with Sarbanes Oxley (SOX) standards Lead efforts to undergo System Organization Control 1 (“SOC 1”) and System and Organization Control (“SOC 2”) examinations under AICPA standards, leveraging information technology controls and external audit expertise to implement or enhance processes Assist with scoping of IT systems and create and deliver training to owners in preparation for SOX audits, regulatory examinations and other information technology audits Collaborate with stakeholders across the organization to foster mature processes to meet and exceed financial services industry standards regarding information technology controls Implement or enhance controls monitoring and defense-in-depth across key IT risk areas Lead and perform security control gap assessments over security control environment and design and track remediation efforts to completion Create data flow diagrams or process flowcharts for high-risk security or financial processes Work closely with internal and external auditors to educate them about a complex information technology control environment Perform impact analysis for control deficiencies identified over SOX environment and partner with owning teams to design remediation plan Oversee quality of audit initiatives, identify and analyze process gaps, provide guidance and expertise to team members Build close relationships with stakeholder teams including Security, IT, Infrastructure, Engineering, Data, and Finance to advise on SOX requirements and ensure excellence in control ownership Identify opportunities to address systemic program challenges, recommend solutions and drive issue resolution Support the audit evidence collection process including through exploration of process efficiencies, for example via an automation tool Minimum of 5+ years of external IT audit and/or technology risk assurance/advisory Strong knowledge and hands-on experience in Internal Controls over Financial Reporting, SOX 404 frameworks, and testing to support compliance Prior experience at a big 4 or other large public accounting firm Experience leading compliance initiatives from start to finish Proven understanding and audit experience of cloud technologies, AWS preferred Ability to effectively and autonomously accomplish outcomes across cross-functional teams in ambiguous situations with minimal supervision Strong oral and written communication skills Ability to multitask, direct cross functional work, and hold others accountable to committed deadlines in a fast paced environment Ability to communicate with technical/non-technical stakeholders to align on shared outcomes Strong time management skills, self-motivated, and disciplined working remotely Minimum of 5+ years of external IT audit and/or technology risk assurance/advisory Strong knowledge and hands-on experience in Internal Controls over Financial Reporting, SOX 404 frameworks, and testing to support compliance Prior experience at a big 4 or other large public accounting firm Experience leading compliance initiatives from start to finish Proven understanding and audit experience of cloud technologies, AWS preferred Ability to effectively and autonomously accomplish outcomes across cross-functional teams in ambiguous situations with minimal supervision Strong oral and written communication skills Ability to multitask, direct cross functional work, and hold others accountable to committed deadlines in a fast paced environment Ability to communicate with technical/non-technical stakeholders to align on shared outcomes Strong time management skills, self-motivated, and disciplined working remotely Previous experience working on external integrated financial audit strongly preferred Previous experience with Sarbanes Oxley Section 404 ITGC compliance strongly preferred Previous experience working at big 4 or public accounting firm preferred At least one of professional security management certification such as a Certified Public Accountant (CPA) or Certified Information Systems Auditor (CISA) or Certified in Risk and Information Systems Control (CRISC) other similar credentials, is desired Previous experience working on external integrated financial audit strongly preferred Previous experience with Sarbanes Oxley Section 404 ITGC compliance strongly preferred Previous experience working at big 4 or public accounting firm preferred At least one of professional security management certification such as a Certified Public Accountant (CPA) or Certified Information Systems Auditor (CISA) or Certified in Risk and Information Systems Control (CRISC) other similar credentials, is desired #LI-Remote #CANUS #LI-DA1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Senior Security Architect
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Our team is at the forefront of security at Kraken: We provide security architecture and review services on almost all new products, projects and everything else that requires security. Our goal is to ensure the security of our customers and the company: We achieve this by providing deeply technical and practical security advice and not being afraid of becoming an individual contributor where necessary. The entire team are hands-on practitioners and highly-technical researchers, not just paper reviewers. Solve (crypto & blockchain) security problems that often have not been solved on a large-scale before Solve (crypto & blockchain) security problems that often have not been solved on a large-scale before Drive, as a lead, the security architecture and implementation of products Provide deeply technical security advice to new and existing projects Review, on documentation and code-level, products build on top of a wide variety of tech-stacks Create “productively paranoid” threat-models and other security documentation Nurture security talent in the engineering teams, sharing knowledge whenever possible Build the next generation of secure crypto products Drive, as a lead, the security architecture and implementation of products Provide deeply technical security advice to new and existing projects Review, on documentation and code-level, products build on top of a wide variety of tech-stacks Create “productively paranoid” threat-models and other security documentation Nurture security talent in the engineering teams, sharing knowledge whenever possible Build the next generation of secure crypto products Significant hands-on security testing expertise, from code-review to pentesting High technical knowledge on a wide variety of tech-stacks (we are not looking for specifics - we want to see a wide knowledge and will specialize you wherever necessary!) Significant expertise in threat-modeling Significant expertise in the usage of cryptography Knowledge in reverse-engineering Passion for secure computing Significant hands-on security testing expertise, from code-review to pentesting High technical knowledge on a wide variety of tech-stacks (we are not looking for specifics - we want to see a wide knowledge and will specialize you wherever necessary!) Significant expertise in threat-modeling Significant expertise in the usage of cryptography Knowledge in reverse-engineering Passion for secure computing #LI-Remote #LI-DA1 #USCANBRUKEU This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Analyst Third Party Security Risk Management
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! This teams mission is to enable business growth through acquisitions and external partnerships while preserving and enhancing Kraken's industry leading security, technology programs, and culture. This team focuses on integrating acquisitions and external partnerships into Kraken’s security and IT business as usual. From initial diligence of an acquisition target through post-close integration into Kraken, this team acts as a single point of contact for the security team to make M&A efforts successful. The team solves problems focused within security tooling, security workflows, technology implementation, infrastructure engineering, and crypto custody operations. Join a growing team who works on some of the most exciting components of Kraken. The role focuses on both interesting technology components and the excitement of the acquisition deal negotiations alongside one of the best corporate development teams in the financial services industry. Work with the wide variety of teams within Kraken’s best-in-class security program, including red team, kraken security labs, application security, identity and access management, corporate security, blue team, cloud security, and risk management, as well as fraud, customer engagement and account management, infrastructure engineering, data operations, and human resources. Kraken and the crypto industry are required to engage in inorganic growth through acquisitions and partnerships, which can be challenging to fit into security and IT’s business as usual. A scrappy team is required to solve these challenges. This team has high-level organizational buy-in and the opportunity to develop a world-class program while working on a wide variety of these highly impactful projects. Security Diligence: Conduct due diligence on security and IT components of potential acquisitions, partnerships, and vendor engagements Evaluate vendor footprint, cybersecurity posture, IT infrastructure, and technology stack of target companies Conduct due diligence on security and IT components of potential acquisitions, partnerships, and vendor engagements Evaluate vendor footprint, cybersecurity posture, IT infrastructure, and technology stack of target companies Risk Assessment: Identify and assess security risks and IT challenges associated with potential third party engagements Form a holistic understanding of their attack surface and what risks & mitigation strategies Kraken should consider with the engagement Identify and assess security risks and IT challenges associated with potential third party engagements Form a holistic understanding of their attack surface and what risks & mitigation strategies Kraken should consider with the engagement Technical Project Management: Manage security and IT projects, advocate for technical action, and communicate across multiple teams Collaborate with Security & IT, Engineering, Corporate Development, and other stakeholders to provide tailored security & technology requirements and align individual M&A transactions or vendor engagements with Kraken’s security standards Manage security and IT projects, advocate for technical action, and communicate across multiple teams Collaborate with Security & IT, Engineering, Corporate Development, and other stakeholders to provide tailored security & technology requirements and align individual M&A transactions or vendor engagements with Kraken’s security standards Security Integration Planning & Execution: Drive strategies for the integration of IT systems and security protocols for vendor engagements and acquisitions Ensure seamless integration by coordinating cross-functional efforts while maintaining security standards Drive strategies for the integration of IT systems and security protocols for vendor engagements and acquisitions Ensure seamless integration by coordinating cross-functional efforts while maintaining security standards Post-Merger Integration Support & Reporting: Provide ongoing support and guidance for the integration of IT and security systems following an acquisition or partnership Prepare and present reports on IT and security findings and integration progress to senior management and relevant stakeholders Provide ongoing support and guidance for the integration of IT and security systems following an acquisition or partnership Prepare and present reports on IT and security findings and integration progress to senior management and relevant stakeholders Vendor Management: Perform annual assessments of Kraken’s utilization of critical vendors, regularly reviewing SOC attestations and validating critical vendors are performing to the CIA triad Manage identified risks through risk mitigation, remediation or acceptance workflows Perform annual assessments of Kraken’s utilization of critical vendors, regularly reviewing SOC attestations and validating critical vendors are performing to the CIA triad Manage identified risks through risk mitigation, remediation or acceptance workflows Bachelor’s or Master’s degree in Information Technology, Cybersecurity, Business Administration, Data Management, or a related field Proven experience in IT, cybersecurity, and involvement in M&A activities (minimum of 3 separate security due diligence efforts) Demonstrated ability to drive development of secure architecture and facilitate business goals Proven experience collaborating with product and engineering teams to securely design and architect technical systems, including planning for crypto custody operations, key management, encryption mechanisms, and cloud infrastructure operations Strong understanding of IT systems, network infrastructure, and cybersecurity principles Minimum of 2 years working with crypto custody, key management, secrets management, or handling cryptographic materials Familiarity with legal and regulatory standards in IT and cybersecurity Excellent analytical, problem-solving, and project management skills Strong communication and interpersonal abilities for effective stakeholder engagement Ability to work in a fast-paced, dynamic environment and adapt to evolving situations A team-focused mentality with the proven ability to work effectively with diverse stakeholders that have unique requirements and priorities Bachelor’s or Master’s degree in Information Technology, Cybersecurity, Business Administration, Data Management, or a related field Proven experience in IT, cybersecurity, and involvement in M&A activities (minimum of 3 separate security due diligence efforts) Demonstrated ability to drive development of secure architecture and facilitate business goals Proven experience collaborating with product and engineering teams to securely design and architect technical systems, including planning for crypto custody operations, key management, encryption mechanisms, and cloud infrastructure operations Strong understanding of IT systems, network infrastructure, and cybersecurity principles Minimum of 2 years working with crypto custody, key management, secrets management, or handling cryptographic materials Familiarity with legal and regulatory standards in IT and cybersecurity Excellent analytical, problem-solving, and project management skills Strong communication and interpersonal abilities for effective stakeholder engagement Ability to work in a fast-paced, dynamic environment and adapt to evolving situations A team-focused mentality with the proven ability to work effectively with diverse stakeholders that have unique requirements and priorities #LI-Remote #LI-DA1 #USCANBRUKEU This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Director Lifecycle Marketing
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! The Growth Marketing team is responsible for delivering user and revenue growth across each of our product verticals and key geographies. It's a fast-growing team full of some of the best marketing talent in the world, with deep expertise and conviction in the crypto space. Kraken is seeking a Director, Lifecycle Marketing to focus on key activation, retention, and reactivation efforts that enhance our client experience while delivering revenue upside for the business. This leader will be responsible for owning the overarching lifecycle and CRM strategy across a portfolio of products and lead a team focused on engaging and retaining clients through a variety of communication channels, including (but not limited to) email, push, and in-app notifications. This role requires a high degree of cross-functional collaboration with teams to plan and complete shared goals, delivering seamless experiences across web, app and lifecycle channels. The ideal candidate will have strategy and leadership experience in creating innovative and engaging lifecycle programs in a results-driven environment. You should have proven success improving metrics across activation, retention, and reactivation, plus experience developing ambitious experimentation roadmaps. All of this should come with a highly data-driven, customer-centric approach. This role involves working in a dynamic, fast-paced and feedback-driven environment to solve complex business problems where you will be given the opportunity to add value from day one in an incredible visible role in the organization. Lead the strategy for lifecycle programs involving a mix of push, in-app, email, and SMS, delivering best-in-class member communications that increase activation, onboarding transactions, and other actions that improve client quality. Build and support a team of hard-working, mission-driven lifecycle marketers. Own lifecycle OKRs and metrics, with strong intuition and foresight to identify, size, and prioritize opportunities that inform a lifecycle roadmap to generate a meaningful contribution toward shared and team goals. Monitor performance of marketing programs, generate data-driven hypotheses that inform strategies for journeys and campaigns, and identify areas for improvement in our strategy. Continuously improve through an ongoing lifecycle experiment roadmap covering both short-term campaigns and long-term series, testing across incentives, creative, content, features, and cadence, deriving insights to tangibly impact initiatives across the org. Execute thoughtful experimentation to unlock high-impact campaigns, and leverage automation to maximize engagement & retention throughout the whole customer lifecycle. Be a key stakeholder in growth across the company, keeping leadership updated on the progress being made and working closely with the wider business to drive incremental value. Lead the strategy for lifecycle programs involving a mix of push, in-app, email, and SMS, delivering best-in-class member communications that increase activation, onboarding transactions, and other actions that improve client quality. Build and support a team of hard-working, mission-driven lifecycle marketers. Own lifecycle OKRs and metrics, with strong intuition and foresight to identify, size, and prioritize opportunities that inform a lifecycle roadmap to generate a meaningful contribution toward shared and team goals. Monitor performance of marketing programs, generate data-driven hypotheses that inform strategies for journeys and campaigns, and identify areas for improvement in our strategy. Continuously improve through an ongoing lifecycle experiment roadmap covering both short-term campaigns and long-term series, testing across incentives, creative, content, features, and cadence, deriving insights to tangibly impact initiatives across the org. Execute thoughtful experimentation to unlock high-impact campaigns, and leverage automation to maximize engagement & retention throughout the whole customer lifecycle. Be a key stakeholder in growth across the company, keeping leadership updated on the progress being made and working closely with the wider business to drive incremental value. 10+ years of experience with a proven ability leading the development of complex lifecycle/CRM programs from strategy-to-execution (a particular focus on acquisition and/or onboarding experiences is a plus). Strong leadership presence, with the ability to define and articulate a vision, earn trust with stakeholders, and champion collaboration that improves client growth. In-depth knowledge of marketing automation/CRM systems, with experience pushing the boundaries of what those platforms can do. Expertise in customer segmentation strategies and subscriber management across multiple channels (omni-channel). Comfort operating in a sometimes ambiguous and/or shifting space; adaptability and ability to identify emerging areas of opportunity. Experience using data and insights to inform requirements, ideas and strategies, with hands-on experience with related tools/concepts being a plus: Excel, A/B testing, Relational databases, Braze, Tableau, etc. Experience in high growth companies and within the Crypto industry is advantageous Knowledgable and passionate about Crypto 10+ years of experience with a proven ability leading the development of complex lifecycle/CRM programs from strategy-to-execution (a particular focus on acquisition and/or onboarding experiences is a plus). Strong leadership presence, with the ability to define and articulate a vision, earn trust with stakeholders, and champion collaboration that improves client growth. In-depth knowledge of marketing automation/CRM systems, with experience pushing the boundaries of what those platforms can do. Expertise in customer segmentation strategies and subscriber management across multiple channels (omni-channel). Comfort operating in a sometimes ambiguous and/or shifting space; adaptability and ability to identify emerging areas of opportunity. Experience using data and insights to inform requirements, ideas and strategies, with hands-on experience with related tools/concepts being a plus: Excel, A/B testing, Relational databases, Braze, Tableau, etc. Experience in high growth companies and within the Crypto industry is advantageous Knowledgable and passionate about Crypto #LI-Remote #USUKEU #LI-AG1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Senior Core Infrastructure Engineer Network Engineer
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! If you thrive in a challenging, fun and fast-paced environment, the Senior Network Engineer role within Core Infrastructure Engineering at Kraken is for you! Not only is this role a strategic position that is critical to the continuing success of Kraken, but you will be joining a highly dedicated team that is responsible for managing the entire network infrastructure for one of the leading cryptocurrency exchanges in the world. We are looking for a dynamic and innovative self-starter with the ability to think “outside of the box” to solve complex problems in a sustainable way. Find our more about Core Infrastructure Engineering in our latest engineering blogpost! This role is fully remote. We prefer candidates in European Timezones, to cover current needs. Design, implement, manage, and defend a “zero trust”, defense-in-depth network Implement and evolve enterprise network access controls Manage and deploy "infrastructure as code" at scale Write good quality policies, procedures, and technical documentation Coordinate with internal development teams and other stakeholders to ensure network security principles are "built-in" from the beginning Work with Engineering and IT Security teams to ensure that product features are securely deployed and monitored Monitor and maintain all physical infrastructure (network, security, and compute), cloud data center environments, remote office locations, and respond to critical network problems to maximize service uptime Assist in various projects with network related requirements Mentor and evangelize security practices through cross-functional work with internal stakeholders and teams Assume on-call responsibilities and duties per the schedule Design, implement, manage, and defend a “zero trust”, defense-in-depth network Implement and evolve enterprise network access controls Manage and deploy "infrastructure as code" at scale Write good quality policies, procedures, and technical documentation Coordinate with internal development teams and other stakeholders to ensure network security principles are "built-in" from the beginning Work with Engineering and IT Security teams to ensure that product features are securely deployed and monitored Monitor and maintain all physical infrastructure (network, security, and compute), cloud data center environments, remote office locations, and respond to critical network problems to maximize service uptime Assist in various projects with network related requirements Mentor and evangelize security practices through cross-functional work with internal stakeholders and teams Assume on-call responsibilities and duties per the schedule 7+ years of network engineering background including offensive/defensive security Deep experience in public (AWS or Azure or Google), private and/or hybrid cloud infrastructure Significant experience of network automation tools Significant experience in managing and deploying Infrastructure as Code Experience with network security management tools and techniques Familiarity with security testing tools (performance and threat-based) Proficient in network and security design, implementation, and administration leveraging industry standard platforms from vendors such as: Palo Alto Networks, Cisco, Juniper, and Aruba Experience with Switching (Capacity Planning & VLAN’s), Routing (OSPF, EIGRP, BGP, ECMP, PBF), WAN Technologies (MPLS, VPLS, VPN), public cloud networking, and Security (IPS, RBAC, etc.) Previous experience monitoring and management of intrusion detection systems and firewall devices Demonstrated experience researching, building and implementing defensive security systems that are used against internal and external attack vectors Excellent communication skills: demonstrated ability to explain complex technical issues to both technical and non-technical audiences Excellent analytical and problem-solving skills Ability to perform well under pressure, high attention to detail Strong desire / interest in learning new technology Highly motivated and passionate about infrastructure engineering and security Travel as required and holder of a valid passport 7+ years of network engineering background including offensive/defensive security Deep experience in public (AWS or Azure or Google), private and/or hybrid cloud infrastructure Significant experience of network automation tools Significant experience in managing and deploying Infrastructure as Code Experience with network security management tools and techniques Familiarity with security testing tools (performance and threat-based) Proficient in network and security design, implementation, and administration leveraging industry standard platforms from vendors such as: Palo Alto Networks, Cisco, Juniper, and Aruba Experience with Switching (Capacity Planning & VLAN’s), Routing (OSPF, EIGRP, BGP, ECMP, PBF), WAN Technologies (MPLS, VPLS, VPN), public cloud networking, and Security (IPS, RBAC, etc.) Previous experience monitoring and management of intrusion detection systems and firewall devices Demonstrated experience researching, building and implementing defensive security systems that are used against internal and external attack vectors Excellent communication skills: demonstrated ability to explain complex technical issues to both technical and non-technical audiences Excellent analytical and problem-solving skills Ability to perform well under pressure, high attention to detail Strong desire / interest in learning new technology Highly motivated and passionate about infrastructure engineering and security Travel as required and holder of a valid passport #LI-Remote #LI-ZW1 #UKEU This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Site Reliability Engineer II Solutions
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! This is a fully remote role, we will consider applicants based in North America, South America and APAC. Our Engineering team is having a blast while delivering the most sophisticated crypto-trading platform out there. Help us continue to define and lead the industry. As part of Kraken's Core Infrastructure Team, you will work within a world-class team of engineers building and maintaining Kraken's infrastructure. As a Site Reliability Engineer, you will be keeping one of the fastest growing companies in the world up and available in a 24/7 environment. You will bring your own technical expertise to monitor and support staging and production environments, build tooling, CI/CD pipelines, deployment specifications and generally automate internal processes to empower developers and improve team efficiency. Responsible for the Core Infrastructure Platform supporting Kraken’s exchange, which includes a highly resilient and available, distributed infrastructure with low-latency trading, compute, storage, networking, both on-premises and in the cloud Deliver, monitor, and support Staging and Production infrastructure and services Migrate services and applications between cloud environments and on-premises data centers Design, build, and maintain software tooling to help improve developer velocity Implement and maintain security best practices for infrastructure and services, ensuring system security and availability Manage service deployments using orchestration technologies such as Nomad and Kubernetes Write software and configuration specifications to track key metrics and generate alerts Collaborate with Dev, QA, SRE, and Product teams to support and improve the SDLC Migrate and maintain solutions to Infrastructure as Code (IaC) with Terraform Build, maintain, and monitor Ingress Infrastructure with internal tools and external CDNs Support and monitor distributed data services such as Kafka, Redis, Elasticsearch, MariaDB Implement and manage Continuous Integration and Delivery (CI/CD) pipelines and tools Automate internal processes and provide self-service tools to other teams Benchmark applications, identify bottlenecks, and lead towards resolution Support a fully distributed team operating across numerous time zones Troubleshoot infrastructure issues and provide guidance to other teams Participate in on-call rotations to ensure the smooth operation of critical systems Responsible for the Core Infrastructure Platform supporting Kraken’s exchange, which includes a highly resilient and available, distributed infrastructure with low-latency trading, compute, storage, networking, both on-premises and in the cloud Deliver, monitor, and support Staging and Production infrastructure and services Migrate services and applications between cloud environments and on-premises data centers Design, build, and maintain software tooling to help improve developer velocity Implement and maintain security best practices for infrastructure and services, ensuring system security and availability Manage service deployments using orchestration technologies such as Nomad and Kubernetes Write software and configuration specifications to track key metrics and generate alerts Collaborate with Dev, QA, SRE, and Product teams to support and improve the SDLC Migrate and maintain solutions to Infrastructure as Code (IaC) with Terraform Build, maintain, and monitor Ingress Infrastructure with internal tools and external CDNs Support and monitor distributed data services such as Kafka, Redis, Elasticsearch, MariaDB Implement and manage Continuous Integration and Delivery (CI/CD) pipelines and tools Automate internal processes and provide self-service tools to other teams Benchmark applications, identify bottlenecks, and lead towards resolution Support a fully distributed team operating across numerous time zones Troubleshoot infrastructure issues and provide guidance to other teams Participate in on-call rotations to ensure the smooth operation of critical systems 4+ years of experience working in an SRE, DevOps, or as a Backend Developer with infrastructure 2+ years of experience with a programming/scripting language (Rust, Golang, Python, Bash or Ruby) A strong security mindset and experience in establishing security best practices in complex environments Extensive experience with monitoring, logging and alerting tools Thorough knowledge of Docker and orchestration technologies such as Kubernetes or Nomad Passion for improving processes, products, and the developer experience for engineering teams Extensive experience with AWS Cloud Infrastructure Professional experience with IaC tools such as Terraform, Salt, and container orchestration technologies like the HashiCorp stack (Vault, Consul, Nomad) and Kubernetes Proficient in Git source version control Ability to thrive while working independently and remotely in a team-based environment Self-starter, capable of context-switching between various projects, codebases, and concepts Ability to independently debug problems involving networks and operating systems Practical experience with modern Linux systems, command line, and shell scripting Knowledgeable about continuous integration and delivery best practices Excellent communication, interpersonal, and leadership skills Strong analytical and problem-solving abilities 4+ years of experience working in an SRE, DevOps, or as a Backend Developer with infrastructure 2+ years of experience with a programming/scripting language (Rust, Golang, Python, Bash or Ruby) A strong security mindset and experience in establishing security best practices in complex environments Extensive experience with monitoring, logging and alerting tools Thorough knowledge of Docker and orchestration technologies such as Kubernetes or Nomad Passion for improving processes, products, and the developer experience for engineering teams Extensive experience with AWS Cloud Infrastructure Professional experience with IaC tools such as Terraform, Salt, and container orchestration technologies like the HashiCorp stack (Vault, Consul, Nomad) and Kubernetes Proficient in Git source version control Ability to thrive while working independently and remotely in a team-based environment Self-starter, capable of context-switching between various projects, codebases, and concepts Ability to independently debug problems involving networks and operating systems Practical experience with modern Linux systems, command line, and shell scripting Knowledgeable about continuous integration and delivery best practices Excellent communication, interpersonal, and leadership skills Strong analytical and problem-solving abilities Strong background in Linux, Networking, and Distributed Systems Knowledge of Cloudflare WAF, Security, Caching, Page Rules, and Workers Experience in orchestrating deployments and container management with Nomad Experience with HashiCorp tools like Nomad, Vault, Consul Experience with Slack, Jira, Google, and GitLab APIs Experience with distributed data systems and technologies (Kafka, Redis, NoSQL, SQL, etc.) A passion for open-source and contributing back to the community Strong background in Linux, Networking, and Distributed Systems Knowledge of Cloudflare WAF, Security, Caching, Page Rules, and Workers Experience in orchestrating deployments and container management with Nomad Experience with HashiCorp tools like Nomad, Vault, Consul Experience with Slack, Jira, Google, and GitLab APIs Experience with distributed data systems and technologies (Kafka, Redis, NoSQL, SQL, etc.) A passion for open-source and contributing back to the community #USCANBR #LI-Remote #LI-ZW1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Senior Software Engineer Smart Contracts Crypto Onchain
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! We are bringing Kraken onchain. Our team has recently endeavored to explore how more protocols and decentralized applications can be integrated into the Kraken product suite. By joining our team, you will have the opportunity to help write the future of Kraken’s onchain product strategy. This is a fully remote role. Innovate and Lead: High-impact opportunity to shape and build the onchain strategy of a leading CEX, focusing on liquid staking, restaking products, and yield optimization. Technical Excellence: Design, test, and deploy secure, efficient, and scalable smart contracts on an Ethereum L2. Independent Research: Bring your own ideas and research to shape Kraken’s onchain vision, particularly in the areas of liquid staking and yield optimization. Community Engagement: Attend conferences, network in the onchain ecosystem, and contribute to open-source projects. Innovate and Lead: High-impact opportunity to shape and build the onchain strategy of a leading CEX, focusing on liquid staking, restaking products, and yield optimization. Technical Excellence: Design, test, and deploy secure, efficient, and scalable smart contracts on an Ethereum L2. Independent Research: Bring your own ideas and research to shape Kraken’s onchain vision, particularly in the areas of liquid staking and yield optimization. Community Engagement: Attend conferences, network in the onchain ecosystem, and contribute to open-source projects. Proven track record as an onchain developer: demonstrated experience in delivering onchain products or protocol work with some degree of product market fit on EVM-based chains. Experience in writing, deploying, and managing secure, EVM-compatible smart contracts, preferably those that have accumulated considerable TVL and significant user engagement. Ability to perform rigorous testing of smart contracts to ensure their security, reliability, and gas efficiency. Proficiency with leading blockchain and smart contract developer tooling (e.g., Foundry, ethers-rs, alloy-rs). Ability to work primarily in Solidity. Ability to build scalable backend services, preferably in Rust or Go. Up-to-date with the latest developments in smart contract standards and DeFi innovations. Technical leadership skills: mentoring others and helping to bring their ideas to proof of concept and beyond. Proven track record as an onchain developer: demonstrated experience in delivering onchain products or protocol work with some degree of product market fit on EVM-based chains. Experience in writing, deploying, and managing secure, EVM-compatible smart contracts, preferably those that have accumulated considerable TVL and significant user engagement. Ability to perform rigorous testing of smart contracts to ensure their security, reliability, and gas efficiency. Proficiency with leading blockchain and smart contract developer tooling (e.g., Foundry, ethers-rs, alloy-rs). Ability to work primarily in Solidity. Ability to build scalable backend services, preferably in Rust or Go. Up-to-date with the latest developments in smart contract standards and DeFi innovations. Technical leadership skills: mentoring others and helping to bring their ideas to proof of concept and beyond. Proven track record of contributing to open-source projects: some of your work at Kraken will be public. Ability to write in EVM Assembly, Huff, or an intermediate language such as Yul. Experience with security auditing tools such as Slither, Mythril, Echidna. Familiarity with multiple Ethereum rollup stacks. Startup mentality and experience. Experience interacting with and managing onchain user communities. Passionate and knowledgeable about tokenomics and economic incentive designs. Experience with and/or knowledge of Ethereum liquid staking and restaking products. Experience with and/or knowledge of financial derivatives and structured products. Experience with and/or knowledge of MEV and onchain arbitrage strategies. Experience with non-EVM chains/ecosystems (e.g., Bitcoin, Dotsama, Cosmos, Solana). Proven track record of contributing to open-source projects: some of your work at Kraken will be public. Ability to write in EVM Assembly, Huff, or an intermediate language such as Yul. Experience with security auditing tools such as Slither, Mythril, Echidna. Familiarity with multiple Ethereum rollup stacks. Startup mentality and experience. Experience interacting with and managing onchain user communities. Passionate and knowledgeable about tokenomics and economic incentive designs. Experience with and/or knowledge of Ethereum liquid staking and restaking products. Experience with and/or knowledge of financial derivatives and structured products. Experience with and/or knowledge of MEV and onchain arbitrage strategies. Experience with non-EVM chains/ecosystems (e.g., Bitcoin, Dotsama, Cosmos, Solana). #LI-Remote #LI-DP1 #USCANBRUKEU This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Travel Events Partner
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Do you have a passion for all aspects of event planning and travel? Are you incredibly detail oriented – while also bringing creative ideas to the table? Do you love meeting new people, giving amazing client service and traveling the world? If the answer to these questions is yes, then apply to join us! As a key part of Kraken’s internal Travel and Events team, your role will extend across the wider business, with strong partnerships required across functions and teams. Plan and lead our in-person retreat and working session experiences that bond our colleagues and allow them to experience a global perspective Manage relationships with our global suppliers and partner with them to develop innovative and engaging activities and evenings tailored to diverse crowds Coordinate and oversee all details and logistics, from sourcing all the way through to final billing reconciliation Provide support to our traveling colleagues, ensuring travel-related questions are addressed swiftly, as they navigate our travel booking platform. Partner and communicate with stakeholders at all levels Plan and lead our in-person retreat and working session experiences that bond our colleagues and allow them to experience a global perspective Manage relationships with our global suppliers and partner with them to develop innovative and engaging activities and evenings tailored to diverse crowds Coordinate and oversee all details and logistics, from sourcing all the way through to final billing reconciliation Provide support to our traveling colleagues, ensuring travel-related questions are addressed swiftly, as they navigate our travel booking platform. Partner and communicate with stakeholders at all levels A minimum of 3-5 years in event planning, particularly with incentive trips and/or corporate events. Additionally, an understanding hours may at times be outside of a typical 9am - 5pm, with some weekends required Familiarity with travel logistics, including booking systems and vendor management Demonstrated experience in building and maintaining strong client relationships Experience working in cross-functional teams to deliver cohesive and successful events. It takes a village! Proven ability to manage multiple projects simultaneously, ensuring deadlines are met and objectives are achieved Understanding of diverse cultures and customs, enhancing the experience for international colleagues Excellent verbal and written communication skills, with the ability to engage and negotiate with colleagues, vendors and stakeholders Meticulous in planning and execution - you understand it’s all about the details Cvent proficiency is a must, with Google Workspace knowledge as a plus And of course… Travel! Ability to pack up and travel the world (up to 30%), while maintaining a full workload. We promise -your days (and working locations) will never get boring! A minimum of 3-5 years in event planning, particularly with incentive trips and/or corporate events. Additionally, an understanding hours may at times be outside of a typical 9am - 5pm, with some weekends required Familiarity with travel logistics, including booking systems and vendor management Demonstrated experience in building and maintaining strong client relationships Experience working in cross-functional teams to deliver cohesive and successful events. It takes a village! Proven ability to manage multiple projects simultaneously, ensuring deadlines are met and objectives are achieved Understanding of diverse cultures and customs, enhancing the experience for international colleagues Excellent verbal and written communication skills, with the ability to engage and negotiate with colleagues, vendors and stakeholders Meticulous in planning and execution - you understand it’s all about the details Cvent proficiency is a must, with Google Workspace knowledge as a plus And of course… Travel! Ability to pack up and travel the world (up to 30%), while maintaining a full workload. We promise -your days (and working locations) will never get boring! CMP (Certified Meeting Professional), CIS (Certified Incentive Specialist) or similar are a plus And finally - A passion for equal opportunity: We are on a mission to accelerate the global adoption of crypto so all can achieve financial freedom and inclusion. Join the revolution! CMP (Certified Meeting Professional), CIS (Certified Incentive Specialist) or similar are a plus And finally - A passion for equal opportunity: We are on a mission to accelerate the global adoption of crypto so all can achieve financial freedom and inclusion. Join the revolution! #LI-Remote #LI-GM1 #CANUS This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Senior Data Analyst Geo Intelligence
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! The Geo Strategy team performs advanced business analytics to inform product, customer, and geo-level strategy. This is a new function at Kraken, tasked with better understanding our customer journey and lifecycle, transactional patterns, multi-product usage, buyer funnel, and retention/engagement attributes. The goal is to leverage advanced analytics to define geo-specific strategies. We are seeking an experienced analyst with a highly technical background for the Geo Intelligence portion of this function. Perform portfolio analytics across all Kraken customers and their entire history of transactions. This includes defining hypotheses with business partners, identifying patterns and behaviours, recognizing opportunities, and pitching recommended profit-maximizing initiatives Perform advanced segmentation to arrive at optimal business strategies - this includes segmentation by behavior, preferences, etc and can be outputted into a product or geography specific strategy Build advanced country level and portfolio level dashboards; these are likely to be 30+ pages but summarized for various executive stakeholders Participate in Test/Learn/Adapt initiatives and lead data workstreams in these experiments Present findings to executive audiences through complex reports and oral presentations Scale analytics capabilities so a team of other analysts and strategists can leverage data and analysis can be repeated in regular intervals Grow the capability based on outcome; the objective for portfolio analytics is $1M in revenue opportunity proposed per week and additional revenue opportunities by geo Perform portfolio analytics across all Kraken customers and their entire history of transactions. This includes defining hypotheses with business partners, identifying patterns and behaviours, recognizing opportunities, and pitching recommended profit-maximizing initiatives Perform advanced segmentation to arrive at optimal business strategies - this includes segmentation by behavior, preferences, etc and can be outputted into a product or geography specific strategy Build advanced country level and portfolio level dashboards; these are likely to be 30+ pages but summarized for various executive stakeholders Participate in Test/Learn/Adapt initiatives and lead data workstreams in these experiments Present findings to executive audiences through complex reports and oral presentations Scale analytics capabilities so a team of other analysts and strategists can leverage data and analysis can be repeated in regular intervals Grow the capability based on outcome; the objective for portfolio analytics is $1M in revenue opportunity proposed per week and additional revenue opportunities by geo 4+ years of direct experience in a data science discipline with expert level analytics experience at a large financial services institution Advanced data toolkit - at minimum is expert level at SQL, Python, and Tableau Advanced crypto knowledge including how crypto products work, crypto revenue models, and industry differences within a global customer base Capability to query and analyze tens of millions of records, finding patterns and answering complex business questions via advanced analytical and statistical techniques Utilize data to build highly dynamic data models, with multiples scenario and assumption-based simulation views Advanced segmentation capability using multivariate behavioral analysis Experience working with multiple blockchains to source on-chain data and discover patterns and analysis Strong experience in portfolio analytics; ability to find business opportunity across multi-year transactional data for millions of clients, across 10+ products, and in context of dozens of other business variables impacting performance Capability to lead a growing team and turn highly technical data findings into management business proposals Experience working with and communicating findings to various other functions including product management and engineering, marketing, sales, and geo operations 4+ years of direct experience in a data science discipline with expert level analytics experience at a large financial services institution Advanced data toolkit - at minimum is expert level at SQL, Python, and Tableau Advanced crypto knowledge including how crypto products work, crypto revenue models, and industry differences within a global customer base Capability to query and analyze tens of millions of records, finding patterns and answering complex business questions via advanced analytical and statistical techniques Utilize data to build highly dynamic data models, with multiples scenario and assumption-based simulation views Advanced segmentation capability using multivariate behavioral analysis Experience working with multiple blockchains to source on-chain data and discover patterns and analysis Strong experience in portfolio analytics; ability to find business opportunity across multi-year transactional data for millions of clients, across 10+ products, and in context of dozens of other business variables impacting performance Capability to lead a growing team and turn highly technical data findings into management business proposals Experience working with and communicating findings to various other functions including product management and engineering, marketing, sales, and geo operations #LI-Remote #LI-GW1 #USCANBRUKEU This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Senior UX Researcher
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! We’re looking for an experienced, Senior UX Researcher to join our UX Research Team and help us explore, understand and reinvent everything from the way money works to a bunch of even more ambitious things we can’t talk about yet. We’re looking for an inquisitive, independent explorer who believes in a tomorrow where cryptocurrency spreads wealth, inclusively and enables new forms of creativity. By joining the UX Research Team at Kraken you will play an important part in shaping the future of how the world sees and uses digital currency. UX research is fundamental in helping us understand how we can serve our clients needs and delight them along the way. By joining our team you will help to discover and define those needs and work cross-functionally to help teams to meet and exceed them. We’re looking for a Senior UX Researcher who is resolute about making sure their research makes a positive impact. A researcher who is experienced, well-rounded, detailed, passionate and flexible. The UX Research Team is a small, in-demand team within a fast-paced company, so the ideal candidate will need to be comfortable to hit the ground running and be flexible to the team – and the business’s – needs. Utilize a range of qualitative and quantitative research methods to gain deep insights into our clients' needs and behaviors Lead research initiatives to identify knowledge gaps, address frictions and challenge assumptions across product areas Collaborate closely with Design, Product and Engineering teams to ensure intuitive and impactful product development Drive the development of standards, processes and guidelines that enhance the effectiveness of our UX Research Team Mentor, influence and coach other researchers and designers Collaborate cross-functionally using strong communication, written and facilitation skills to ensure the UX Research Team’s output empowers Krakenites and helps them to feel confident about their work Act as the voice of our clients and make sure that we’re constantly solving real problems for them while delivering high quality, delightful experiences Support Krakenites across multiple teams as a research partner, identifying where research can be most helpful, most impactful and where research is not the appropriate response to a problem Support Krakenites in self-serving research to the point that they can conduct their own lightweight evaluative research while educating peers in research methodologies and helping to evangelize across the company Utilize a range of qualitative and quantitative research methods to gain deep insights into our clients' needs and behaviors Lead research initiatives to identify knowledge gaps, address frictions and challenge assumptions across product areas Collaborate closely with Design, Product and Engineering teams to ensure intuitive and impactful product development Drive the development of standards, processes and guidelines that enhance the effectiveness of our UX Research Team Mentor, influence and coach other researchers and designers Collaborate cross-functionally using strong communication, written and facilitation skills to ensure the UX Research Team’s output empowers Krakenites and helps them to feel confident about their work Act as the voice of our clients and make sure that we’re constantly solving real problems for them while delivering high quality, delightful experiences Support Krakenites across multiple teams as a research partner, identifying where research can be most helpful, most impactful and where research is not the appropriate response to a problem Support Krakenites in self-serving research to the point that they can conduct their own lightweight evaluative research while educating peers in research methodologies and helping to evangelize across the company Minimum of 8 years of experience in lead UX Research roles, with a proven track record of delivering impactful research outcomes Extensive experience in an array of research methodologies Excellent communication, presentation and storytelling skills, with the ability to effectively convey research findings to diverse audiences Proficiency in user-centered design principles and methodologies Ability to conceptualize, scope and execute research studies with speed, dexterity, flexibility, open-mindedness and scale, along with the ability to adapt quickly to change Ability to present and showcase findings and the value of UX Research to Design and Product teams, along with the wider org Strong grasp of User-Centered Design principles Humility, open mindedness and the ability to receive constructive criticism and use it to improve the end result Ability to manage ambiguity, work autonomously, and multi-task in a fast-paced environment Minimum of 8 years of experience in lead UX Research roles, with a proven track record of delivering impactful research outcomes Extensive experience in an array of research methodologies Excellent communication, presentation and storytelling skills, with the ability to effectively convey research findings to diverse audiences Proficiency in user-centered design principles and methodologies Ability to conceptualize, scope and execute research studies with speed, dexterity, flexibility, open-mindedness and scale, along with the ability to adapt quickly to change Ability to present and showcase findings and the value of UX Research to Design and Product teams, along with the wider org Strong grasp of User-Centered Design principles Humility, open mindedness and the ability to receive constructive criticism and use it to improve the end result Ability to manage ambiguity, work autonomously, and multi-task in a fast-paced environment A passion for Bitcoin and the cryptocurrency movement with a desire to make Kraken the best trading platform in the world Informed about current and emerging trends in crypto, FinTech A passion for Bitcoin and the cryptocurrency movement with a desire to make Kraken the best trading platform in the world Informed about current and emerging trends in crypto, FinTech #LI-PE1 #LI-Remote This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Product Manager Fiat Funding
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! The Fiat Funding team is the bridge between traditional finance and crypto. We make crypto easily accessible by giving all clients a world-class fiat funding experience for on-ramps (purchases and deposits) and off-ramps (withdrawals). We accomplish this by balancing our products and services across a variety of dimensions: simplicity, speed, and robustness. Responsibilities include product expertise, the creation of product requirements, project schedules and supporting materials in partnership with design, content, technology and service teams. The product manager provides day-to-day cross-functional leadership to ensure the timely delivery of projects which meet established feature, usability, content and quality requirements. The successful candidate should thrive in a fast-paced, collaborative, process-driven environment and be able to adapt and adjust plans on-the-fly. The position requires interaction with a wide variety of internal stakeholders at various levels of the organization. Candidates must possess the ability and willingness to balance consumer needs with business priorities and articulate the rationale behind decisions. They must also have exceptional project management skills. Contribute to the development of the overall product strategy, product roadmap, and business plan Perform research to gain market insights across the industry Work closely with key stakeholders (and on behalf of our clients) to define and develop detailed product and business requirements Perform User Acceptance Testing and ensure requirements were understood and implemented as requested Evaluate new product opportunities and bring forward proposals for products to engage traders, investors and institutions Influence product and technology strategy and direction (roadmap), and product and user experience decision-making Manage engagement with customers, internal and external parties Evangelize the power of analytics and experimentation in building a data-driven organization Actively prioritize product backlog , pre planning, prioritization and user story mapping sessions Develop product documentation including specifications, wireframes, site-maps, and process flows. Facilitate communication across all project phases and proactively alert management of changes to scope, timelines and resources Ensure proper integration and scalability of shared systems, products and tools Contribute to the development of the overall product strategy, product roadmap, and business plan Perform research to gain market insights across the industry Work closely with key stakeholders (and on behalf of our clients) to define and develop detailed product and business requirements Perform User Acceptance Testing and ensure requirements were understood and implemented as requested Evaluate new product opportunities and bring forward proposals for products to engage traders, investors and institutions Influence product and technology strategy and direction (roadmap), and product and user experience decision-making Manage engagement with customers, internal and external parties Evangelize the power of analytics and experimentation in building a data-driven organization Actively prioritize product backlog , pre planning, prioritization and user story mapping sessions Develop product documentation including specifications, wireframes, site-maps, and process flows. Facilitate communication across all project phases and proactively alert management of changes to scope, timelines and resources Ensure proper integration and scalability of shared systems, products and tools Deep expertise in fiat funding rails and payments Demonstrated experience delivering end-to-end, client-facing funding/payment solutions 1+ years of product management experience Expertise in data gathering and quantitative analysis Solution oriented, highly-motivated and proactive self-starter Macro-to-micro versatility: strategic mindset coupled with a keen attention to detail Well-rounded interpersonal skills, and experience interacting with diverse personalities Outstanding organizational and communication skills and the ability to balance multiple priorities Deep understanding of project management principles and best practices Exceptional communication and presentation skills Deep expertise in fiat funding rails and payments Demonstrated experience delivering end-to-end, client-facing funding/payment solutions 1+ years of product management experience Expertise in data gathering and quantitative analysis Solution oriented, highly-motivated and proactive self-starter Macro-to-micro versatility: strategic mindset coupled with a keen attention to detail Well-rounded interpersonal skills, and experience interacting with diverse personalities Outstanding organizational and communication skills and the ability to balance multiple priorities Deep understanding of project management principles and best practices Exceptional communication and presentation skills #LI-Remote #LI-BM1 #USCANUKEU This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Kraken Institutional Sales Manager US
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! At Kraken Digital Asset Exchange, our Institutional Sales team is laser-focused on accelerating the global adoption of crypto among large-scale clients like hedge funds, asset managers, family offices, and high-net-worth individuals. This team is at the forefront, demonstrating to major institutions how crypto can transform their business by introducing them to our comprehensive suite of offerings, including spot, futures, custody, staking, and credit. Our mission is to create immense value for our clients, exceeding their expectations by obsessively addressing their unique needs with tailored solutions that align with their investment strategies and goals. This team has played a pivotal role in bringing us closer to our mission every day and has achieved outstanding results. Now, as we scale our operations, we are looking to grow the team by hiring the most talented sales professionals on the planet who are curious and passionate about the mainstream adoption of cryptocurrency and the technology that underpins it. And that’s where you come in! We are on the hunt for new Institutional Sales Managers to join our team remotely in the US! We are seeking highly ambitious and experienced sales professionals to spearhead Kraken’s sales initiatives for our qualified custody products and solutions. The number 1 goal of this role is to grow our client base, generating new revenue through new business and ultimately help our clients succeed. You will identify fresh business opportunities by leveraging various sales strategies, both inbound and outbound. Reporting to a Senior Manager, this individual contributor role offers a fantastic opportunity for a motivated sales professional eager to shape the future of crypto from a leading position at a top-tier brand! Support the institutional sales across the US, drive client and volume growth for our qualified custody products. Generate, filter, and pursue client leads, including responding to inbound opportunities and assisting team members in doing the same. Build trustworthy relationships with our institutional clients to understand their needs and demonstrate how Kraken can generate value for them. Partner up with Marketing, Product, Strategy, and Business Development teams to provide market intelligence, develop new product features and leverage competitive advantages. Participate in industry events and conferences to generate leads and enhance Kraken’s institutional brand presence. Be a Kraken advocate in promoting our full product suite of products, services and company’s value to new and existing clients. Support the institutional sales across the US, drive client and volume growth for our qualified custody products. Generate, filter, and pursue client leads, including responding to inbound opportunities and assisting team members in doing the same. Build trustworthy relationships with our institutional clients to understand their needs and demonstrate how Kraken can generate value for them. Partner up with Marketing, Product, Strategy, and Business Development teams to provide market intelligence, develop new product features and leverage competitive advantages. Participate in industry events and conferences to generate leads and enhance Kraken’s institutional brand presence. Be a Kraken advocate in promoting our full product suite of products, services and company’s value to new and existing clients. Over 5 years of expertise in trading environments and/or traditional finance sales, demonstrating a proven track record of driving sales and expanding business within the institutional sales segment. Preferably, you have experience at a crypto company specializing in financial products for institutional clients. If not, a strong conviction in the future of crypto is highly valued and can be a great complement to your background. Demonstrated ability to understand complex business problems, conduct analysis and identify innovative solutions. Possess comprehensive knowledge of cryptocurrency regulations with a proven ability to navigate and ensure adherence to evolving regulatory frameworks. A robust personal network within the financial services sector, particularly with a focus on institutional and corporate clients. Fearlessness to innovate boldly, move swiftly, and take calculated risks. Passion about the cryptocurrency world and most importantly a learning attitude about new crypto-industry trends. Believe wholeheartedly in the crypto, cypherpunk, libertarian values of Kraken described in our Tentaclements document. Located in the US with fluency in English. Over 5 years of expertise in trading environments and/or traditional finance sales, demonstrating a proven track record of driving sales and expanding business within the institutional sales segment. Preferably, you have experience at a crypto company specializing in financial products for institutional clients. If not, a strong conviction in the future of crypto is highly valued and can be a great complement to your background. Demonstrated ability to understand complex business problems, conduct analysis and identify innovative solutions. Possess comprehensive knowledge of cryptocurrency regulations with a proven ability to navigate and ensure adherence to evolving regulatory frameworks. A robust personal network within the financial services sector, particularly with a focus on institutional and corporate clients. Fearlessness to innovate boldly, move swiftly, and take calculated risks. Passion about the cryptocurrency world and most importantly a learning attitude about new crypto-industry trends. Believe wholeheartedly in the crypto, cypherpunk, libertarian values of Kraken described in our Tentaclements document. Located in the US with fluency in English. #LI-DM1 #LI-Remote This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Software Engineer Rust Blockchain Platm
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Join our Blockchain Platform team to be part of the fundamental platform that powers all Kraken’s systems that touch Blockchain Nodes and data. This team is at the center of everything we do. Our Blockchain Platform enables other teams to do their work efficiently. Multiple teams need blockchain transactions, balances, interactions with nodes and other blockchain data in order to do their work. We are the team which makes this easily possible. We provide standardized data and standardized ways of interacting with nodes. It is difficult to handle all different blockchain protocols, that’s why we are making it easy. Not everybody in the organization needs to understand all the intricacies of every different chain. In this role, you will be at the center of our business. Our Blockchain Platform gives you the opportunity to work together with many different teams within Kraken. Design and implement robust Rust and Typescript services and libraries Integrate our existing systems with exciting new blockchains Design and implement low-latency, high-availability, super secure applications and data protection systems Write highly scalable, high volume services Write reusable, testable, and efficient code Own, develop and maintain existing crypto services Work together with other teams to support their needs Design and implement robust Rust and Typescript services and libraries Integrate our existing systems with exciting new blockchains Design and implement low-latency, high-availability, super secure applications and data protection systems Write highly scalable, high volume services Write reusable, testable, and efficient code Own, develop and maintain existing crypto services Work together with other teams to support their needs 5+ years of experience as a backend developer Proficiency in writing asynchronous Rust code required Experience with multiple different blockchain ecosystems Experience working with large amounts of data and Kafka Experience with API development, including GraphQL and gRPC Experience with basic devops tooling, such as docker and kubernetes Understanding of fundamental design principles behind a scalable application Proficient understanding of code versioning tools, such as Git Experience with automated testing platforms and unit tests Bachelor's degree in Computer Science or a related field, or equivalent experience 5+ years of experience as a backend developer Proficiency in writing asynchronous Rust code required Experience with multiple different blockchain ecosystems Experience working with large amounts of data and Kafka Experience with API development, including GraphQL and gRPC Experience with basic devops tooling, such as docker and kubernetes Understanding of fundamental design principles behind a scalable application Proficient understanding of code versioning tools, such as Git Experience with automated testing platforms and unit tests Bachelor's degree in Computer Science or a related field, or equivalent experience Be passionate about secure, reliable, fast and privacy-focused software Experience in technical writing and documentation Pragmatic and solution-oriented, stoic in the face of many obstacles Demonstrates a receptive mindset, adept at engaging in constructive dialogue on complex subjects with colleagues, while remaining adaptable and open to alternative perspectives Be passionate about secure, reliable, fast and privacy-focused software Experience in technical writing and documentation Pragmatic and solution-oriented, stoic in the face of many obstacles Demonstrates a receptive mindset, adept at engaging in constructive dialogue on complex subjects with colleagues, while remaining adaptable and open to alternative perspectives #LI-Remote #LI-DP1 #USCANBRUKEU This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Principal FIU Associate Blockchain Analysis
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Join our Financial Investigation Unit (FIU) and start shaping the future of financial compliance in the crypto industry! The FIU plays a vital role in ensuring that Kraken meets its regulatory requirements by utilizing cutting edge tools and techniques. to detect, prevent and report suspicious financial activity. We protect Kraken and the crypto industry from bad actors to drive mainstream adoption of cryptocurrency and the technology. This role is an excellent opportunity for individuals who excel in dynamic environments, possess a strong background in financial investigations and are skilled in managing critical compliance initiatives. If you are ready to take on this challenging and impactful role, we look forward to your application. Crypto investigations SME for the FIU leading the most complex investigations involving on-chain finance crime Analyze blockchain data to uncover patterns, trends, and potential risks, providing clear insights for decision-making Develop, refine, and deploy scripts to handle, manipulate, and manage large datasets, ensuring efficient and accurate processing Analyze large datasets derived from multiple sources to identify trends, draw conclusions and make mitigating recommendations Lead and participate in FIU and Compliance wide projects as SME for Financial Crime Investigation Perform cross-department collaboration and act as point of contact for Compliance’s complex projects Introduce new options, systems, automations, and efficiency gains that will benefit the department as a whole Act as an SME and point of contact to outside stakeholders, and facilitate a cohesive and engaged team environment Proactive identification, assessment, and mitigation of risks associated with financial crimes Utilize advanced tools for data analysis including data visualization to track metrics and generate reports for FIU decision-making processes Crypto investigations SME for the FIU leading the most complex investigations involving on-chain finance crime Analyze blockchain data to uncover patterns, trends, and potential risks, providing clear insights for decision-making Develop, refine, and deploy scripts to handle, manipulate, and manage large datasets, ensuring efficient and accurate processing Analyze large datasets derived from multiple sources to identify trends, draw conclusions and make mitigating recommendations Lead and participate in FIU and Compliance wide projects as SME for Financial Crime Investigation Perform cross-department collaboration and act as point of contact for Compliance’s complex projects Introduce new options, systems, automations, and efficiency gains that will benefit the department as a whole Act as an SME and point of contact to outside stakeholders, and facilitate a cohesive and engaged team environment Proactive identification, assessment, and mitigation of risks associated with financial crimes Utilize advanced tools for data analysis including data visualization to track metrics and generate reports for FIU decision-making processes Expert knowledge of cryptocurrency investigative techniques with top-level accreditation from a major blockchain analytics firm (such as Chainalysis, TRM Labs, or Elliptic) 3+ years of experience in blockchain analytics with a focus on financial crime Strong data analysis skills Ability to mentor colleagues and lead projects including leading training and case studies Advance ability to perform research and write position papers on crypto compliance topics Ability to test and validate 3rd party vendor tools Highly organized, operationally astute and data-oriented Motivated by the challenges and needs of growing business, especially those of a scaling start-up build the crypto industry Passion or growing intrigue for cryptocurrency adoption and extensive personal experience with crypto Expert knowledge of cryptocurrency investigative techniques with top-level accreditation from a major blockchain analytics firm (such as Chainalysis, TRM Labs, or Elliptic) 3+ years of experience in blockchain analytics with a focus on financial crime Strong data analysis skills Ability to mentor colleagues and lead projects including leading training and case studies Advance ability to perform research and write position papers on crypto compliance topics Ability to test and validate 3rd party vendor tools Highly organized, operationally astute and data-oriented Motivated by the challenges and needs of growing business, especially those of a scaling start-up build the crypto industry Passion or growing intrigue for cryptocurrency adoption and extensive personal experience with crypto Proficiency in scripting such as Python or SQL is a plus Proficiency in scripting such as Python or SQL is a plus #LI-Remote #LI-GW1 #USCANBRUKEU This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Fiat Funding Specialist Banking Ops
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! As part of Client Engagement, the European Banking Operations team boasts an impressive expertise in the field of fiat payment systems. It is absolutely essential that our clients have a seamless cash deposit and withdrawal experience, and that wouldn’t be possible without our European Banking Operations Specialists. Our team is always adapting to changes in processes, regulations, and developing technologies in the traditional funding world. Members of the European Banking Operations team are bright individuals, who combine their crypto passion with a deep understanding of domestic and international payment systems used across the globe. Our team is constantly communicating with clients, as well as funding providers, to resolve funding-related issues, as well as being security-focused to ensure bad actors are stopped in their tracks. Fiat Funding is a vast world that we excitingly conquer to keep Kraken as one of the most innovative and accessible exchanges in the world.This is a fully remote role requiring English fluency. You must be willing to work European banking hours.We’re accepting applicants for our “Client Engagement - European Banking Operations” team - a small middle office team which provides first rate customer support to our clients, handles communication with our banking partners, and investigates payment irregularities. Our team is one of the best in the industry, and we're looking for people who can make us even better. We work remotely, but we’re in touch with each other constantly. We collaborate to solve tough problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community, and many of us have become close friends. Investigate payment irregularities, identify patterns and find immediate and long term solutions to payment related problems Respond to client requests regarding payments and other general questions on a daily basis utilizing email and instant messaging Liaise with our partner banks and payment providers to ensure that clients’ transactions are processed in a timely manner Strive to make your team’s work as efficient as possible by improving or creating processes, automating as much of your work as possible Monitor technical issues Investigate payment irregularities, identify patterns and find immediate and long term solutions to payment related problems Respond to client requests regarding payments and other general questions on a daily basis utilizing email and instant messaging Liaise with our partner banks and payment providers to ensure that clients’ transactions are processed in a timely manner Strive to make your team’s work as efficient as possible by improving or creating processes, automating as much of your work as possible Monitor technical issues This is a fully remote role requiring English fluency Security and privacy focused You must be willing to work European banking hours Passionate about clients and their overall experience Great investigation skills and able to identify patterns quickly Able to make quick decisions autonomously Fantastic communication skills in order to operate globally across multiple departments and stakeholders Excellent computer literacy and ability to learn and navigate new software using multiple platforms. Must be able to use google sheets and execute simple scripts Prior relevant experience in financial services, payment processing, crypto, technology, and/or customer support Detail oriented This is a fully remote role requiring English fluency Security and privacy focused You must be willing to work European banking hours Passionate about clients and their overall experience Great investigation skills and able to identify patterns quickly Able to make quick decisions autonomously Fantastic communication skills in order to operate globally across multiple departments and stakeholders Excellent computer literacy and ability to learn and navigate new software using multiple platforms. Must be able to use google sheets and execute simple scripts Prior relevant experience in financial services, payment processing, crypto, technology, and/or customer support Detail oriented Experience with European and global payment networks (SEPA, SWIFT, SIC, FPS etc.) An interest in the inner workings of the global banking system Previous experience with working at a bank Experience with CRM software such as ZenDesk or Salesforce Fluency in the following languages: French, Portuguese, Spanish, Italian, German, Polish, Turkish, Russian Crypto trading experience, preferably on multiple platforms preferred Experience with European and global payment networks (SEPA, SWIFT, SIC, FPS etc.) An interest in the inner workings of the global banking system Previous experience with working at a bank Experience with CRM software such as ZenDesk or Salesforce Fluency in the following languages: French, Portuguese, Spanish, Italian, German, Polish, Turkish, Russian Crypto trading experience, preferably on multiple platforms preferred Interested so far? Here’s how the hiring process will look: Pre-screen assessment Talent Screen with Recruiting team (30 minutes) Culture & Crypto round (45 minutes) Final round with the Fiat Funding team (60 minutes) Pre-screen assessment Talent Screen with Recruiting team (30 minutes) Culture & Crypto round (45 minutes) Final round with the Fiat Funding team (60 minutes) #LI-Remote #UKEU #LI-JJ2 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Senior Director Business Operations
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Business Operations is the nerve center of the company, leading the charge on planning, business intelligence, performance measurement, and transformational initiatives. The team has deep insight into the metrics that drive the business and works cross-functionally to ensure all Krakenites are working in tandem to reach and exceed Kraken’s goals. Kraken is seeking an experienced, results-oriented executive to lead Business Operations. Reporting to Kraken’s VP of Strategy, Business Operations, and Expansion, the Senior Director, Business Operations will lead and develop an existing team with responsibility for executing strategic initiatives that drive significant business impact. The group strives to ensure seamless execution of critical projects across functions, focusing on delivering measurable results and enhancing organizational efficiency. The role of this new leader will be pivotal in fostering data-driven decision-making and ensuring that Business Operations operates as a strategic thought partner to stakeholders across Kraken. Lead Kraken’s annual planning process and own the process of preparing and presenting monthly and quarterly business reviews, board presentations, and internal leadership communications that clearly articulate the key drivers of Kraken’s performance Ensure that Kraken’s critical KPIs are monitored on a regular cadence and drive analytical insights to inform decisions that shape the near-term direction of Kraken’s Product and commercial teams Coordinate cross-functional efforts to implement transformational initiatives that radially improve existing processes or drive operating efficiencies that lead to more optimal business outcomes Provide hands-on coaching and mentorship to take our stellar Business Operations team to even greater heights Build and maintain close relationships with cross-functional stakeholders, including all product and corporate functions critical to business performance Lead Kraken’s annual planning process and own the process of preparing and presenting monthly and quarterly business reviews, board presentations, and internal leadership communications that clearly articulate the key drivers of Kraken’s performance Ensure that Kraken’s critical KPIs are monitored on a regular cadence and drive analytical insights to inform decisions that shape the near-term direction of Kraken’s Product and commercial teams Coordinate cross-functional efforts to implement transformational initiatives that radially improve existing processes or drive operating efficiencies that lead to more optimal business outcomes Provide hands-on coaching and mentorship to take our stellar Business Operations team to even greater heights Build and maintain close relationships with cross-functional stakeholders, including all product and corporate functions critical to business performance 12+ years of experience of business operations leadership experience at high-growth technology companies, ideally in the fintech or crypto space Experience with a top-tier management consulting firm highly preferred Analytical powerhouse, with ninja-like ability to pick apart a business and drive critical insights that lead to operational improvement Experience leading successful annual planning exercises for hyper-growth companies, leading to strong business outcomes in subsequent cycles Excellent written and verbal communication skills (i.e., ability to distill complex ideas into tight frameworks and storytelling) Experience leading and implementing large, complex cross-functional initiatives from inception to completion in a remote working environment Strong executive presence and a track record of driving effective decisions and progress on challenging initiatives Awesome leadership ability with an impressive track record of building and developing world-class Business Operations teams Strong crypto conviction and alignment with Kraken’s mission, with demonstrable independent interest in the space; industry experience not required, though preferred 12+ years of experience of business operations leadership experience at high-growth technology companies, ideally in the fintech or crypto space Experience with a top-tier management consulting firm highly preferred Analytical powerhouse, with ninja-like ability to pick apart a business and drive critical insights that lead to operational improvement Experience leading successful annual planning exercises for hyper-growth companies, leading to strong business outcomes in subsequent cycles Excellent written and verbal communication skills (i.e., ability to distill complex ideas into tight frameworks and storytelling) Experience leading and implementing large, complex cross-functional initiatives from inception to completion in a remote working environment Strong executive presence and a track record of driving effective decisions and progress on challenging initiatives Awesome leadership ability with an impressive track record of building and developing world-class Business Operations teams Strong crypto conviction and alignment with Kraken’s mission, with demonstrable independent interest in the space; industry experience not required, though preferred #LI-Remote #LI-KD2 #USCANEU This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Cloud Security Engineer II
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Join the Cloud Security Team at Kraken, where we're re-inventing the way cloud security is done. Our mission is to safeguard Kraken's platform, assets, and infrastructure from the most sophisticated cyber threats, ensuring our systems operate with unparalleled security, availability, and durability. As a team of elite cloud security professionals, we thrive on innovation, collaboration, and creative problem-solving to tackle the most complex security challenges. We're not just engineers - we're pioneers, constantly pushing the boundaries of what's possible in cloud security. By joining our team, you'll have the opportunity to work on cutting-edge projects, develop novel solutions, and make a real impact on the security posture of a global leader in the fintech industry. Our recent accomplishments include publishing a benchmark for all engineering teams to adhere to, rotating a number of access keys, and partnering with our CSPM solution on their new auto-remediation module. Looking ahead, our goals include building multi-account solutions with automation and IaC, consolidating our cloud organizations, auto-remediating open security groups, and enforcing our PAM solution on all endpoints. If you're a top performer in the industry looking for a new challenge, we invite you to join our epic team and help shape the future of cloud security at Kraken. Own and maintain security for public cloud infrastructure and SaaS-based tooling Regularly auditing public cloud infrastructure, identifying findings, and tracking efforts to remediation Perform security research on our cloud environments to identify unmitigated risks and the business risk Partnering with key business functions to determine business requirements and inform on Security and Compliance needs Contributing to the development of best practices within our Security team including IAM policies, networking policies, auditing and logging standards Continually improving and optimizing operational efficiency through process improvement and automation Own and maintain security for public cloud infrastructure and SaaS-based tooling Regularly auditing public cloud infrastructure, identifying findings, and tracking efforts to remediation Perform security research on our cloud environments to identify unmitigated risks and the business risk Partnering with key business functions to determine business requirements and inform on Security and Compliance needs Contributing to the development of best practices within our Security team including IAM policies, networking policies, auditing and logging standards Continually improving and optimizing operational efficiency through process improvement and automation Extensive experience with cloud security engineering Experience with implementing global controls in AWS (e.g. AWS Organizations, SCPs, SSO) Experience with observability, telemetry, monitoring, logging platforms Experience building automation and architecting global solutions Experience using IaC (Infrastructure as Code) to manage resources Experience as an admin and fine tuning a CSPM solutions Ability to thrive in a high-growth, fast-paced, and dynamic environment Deep experience with security best practices, including knowledge of leading security applications Extensive experience with cloud security engineering Experience with implementing global controls in AWS (e.g. AWS Organizations, SCPs, SSO) Experience with observability, telemetry, monitoring, logging platforms Experience building automation and architecting global solutions Experience using IaC (Infrastructure as Code) to manage resources Experience as an admin and fine tuning a CSPM solutions Ability to thrive in a high-growth, fast-paced, and dynamic environment Deep experience with security best practices, including knowledge of leading security applications Security program evangelization - onboard stakeholders to adhere to new policies or standards GCP experience Hands-on technical expertise - scripting and/or programming languages Terraform is a plus Security program evangelization - onboard stakeholders to adhere to new policies or standards GCP experience Hands-on technical expertise - scripting and/or programming languages Terraform is a plus #LI-Remote #LI-DA1 #USCANBRUKEU This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Account Security Specialist Temporary Contract Europe
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! In the wild west of crypto, our Account Security team plays a vital role as a beacon of safety and assurance for our clients. As an Account Security Specialist, you will be working alongside a team of vigilant and security-focused individuals who have sharpened their ability to detect danger before, while, and after it happens. Kraken is one of the oldest, most secure exchanges out there, and that wouldn’t be possible without the talent and efforts from our team. From the slightest of security concerns, to compromised accounts, our Account Security team works together to provide 6-star support, and ensure that our clients feel confident in using Kraken for their crypto exploration. This is a fully remote role requiring English fluency You must be willing to work evenings and weekends This is a 6 months temporary contract This is a fully remote role requiring English fluency You must be willing to work evenings and weekends This is a 6 months temporary contract The Client Engagement Account Security group is looking for multiple specialists to join the team. This is an entry level position in which you would start in the Account Access group. As an Account Security Specialist, you will effectively be acting as a gatekeeper, assisting clients in regaining access to their Kraken accounts and ensuring illicit actors are kept at bay. You will analyze information provided by clients and combine it with a thorough review of Admin logs to determine if we are in contact with the true account owner. An ideal candidate will have very strong attention to detail, critical thinking skills and a healthy level of paranoia. New specialists on the team would start out as a Level 1, where they would be expected to complete a thorough analysis of accounts, and then forward the ticket to senior specialists who would then take the required actions on the account. Level 1 is essentially our training ground with an estimated duration of 2 to 3 months. Once specialists level up to Level 2 and beyond, they will be granted permissions to take actions on accounts. As you level up in Account Access, you may expand into other areas of Account Security, such as Email Issues, Account Closures and Account Security - Investigations. Be part of a team of Account Security CE Specialists in delivering a 6-Star experience that results in cultivating Kraken Evangelists Stay vigilant, ensuring that security is at the forefront in all aspects of your work Primarily utilizing email to respond to client requests daily regarding issues accessing their Kraken accounts, security concerns or general troubleshooting Strive to make your work as efficient as possible by improving or creating processes, automating as much of your work as possible Meet Service Level Agreements (SLA) while utilizing Key Performance Indicators (KPI) Be diligent in attending training sessions and keeping up with the knowledge building about the industry, and our robust product and service offerings Advance our platform and improve servicing by learning the product inside out to best represent our client’s needs to the relevant teams Be part of a team of Account Security CE Specialists in delivering a 6-Star experience that results in cultivating Kraken Evangelists Stay vigilant, ensuring that security is at the forefront in all aspects of your work Primarily utilizing email to respond to client requests daily regarding issues accessing their Kraken accounts, security concerns or general troubleshooting Strive to make your work as efficient as possible by improving or creating processes, automating as much of your work as possible Meet Service Level Agreements (SLA) while utilizing Key Performance Indicators (KPI) Be diligent in attending training sessions and keeping up with the knowledge building about the industry, and our robust product and service offerings Advance our platform and improve servicing by learning the product inside out to best represent our client’s needs to the relevant teams This is a fully remote role requiring English fluency Security and privacy focused You must be willing to work evenings and weekends (rotationally) Motivated by Kraken’s mission and creating a seamless support experience for our global client base Crypto trading experience, preferably on multiple platforms Fantastic communication skills in order to operate globally across multiple departments and stakeholders Ability to multi-task and to handle high volumes of requests, all while creating a 6-Star experience for our clients Experience working within a metrics-driven environment is a must Able to make quick decisions autonomously Strong attention to detail Prior relevant experience in financial services, crypto, technology, and/or customer support Excellent computer literacy and ability to learn and navigate new software using multiple platforms Experience with compliance, fraud, account access, trust and safety, or other relevant operational domains is a strong asset. This is a fully remote role requiring English fluency Security and privacy focused You must be willing to work evenings and weekends (rotationally) Motivated by Kraken’s mission and creating a seamless support experience for our global client base Crypto trading experience, preferably on multiple platforms Fantastic communication skills in order to operate globally across multiple departments and stakeholders Ability to multi-task and to handle high volumes of requests, all while creating a 6-Star experience for our clients Experience working within a metrics-driven environment is a must Able to make quick decisions autonomously Strong attention to detail Prior relevant experience in financial services, crypto, technology, and/or customer support Excellent computer literacy and ability to learn and navigate new software using multiple platforms Experience with compliance, fraud, account access, trust and safety, or other relevant operational domains is a strong asset. Fluent in one of the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean Scheduling preference of working every weekend is ideal, but not required. Fluent in one of the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean Scheduling preference of working every weekend is ideal, but not required. Interested so far? Here’s how the hiring process will look: Pre-screen assessment - about crypto and client support (to be completed in 72 hours) Video call with our Talent Acquisition team (30 minutes) Interview with the Client Engagement team (60 minutes) Final interview with Client Engagement team managers/directors (60 minutes) Pre-screen assessment - about crypto and client support (to be completed in 72 hours) Video call with our Talent Acquisition team (30 minutes) Interview with the Client Engagement team (60 minutes) Final interview with Client Engagement team managers/directors (60 minutes) #LI-Remote #LI-GM1 #EU This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Engineering Manager Custody Crypto Onchain
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Kraken is looking for an Engineering Manager to help lead and build out our Custody Team. Join our Custody team and have the opportunity to contribute to the ongoing transformation of the digital assets industry at Kraken. Our team plays a crucial role in identifying problems in the industry and delivering novel solutions. As a leader of the Custody team, you will have the chance to lead and collaborate with highly skilled Rust Engineers, cryptographers, hardware aficionados, and on-chain experts from around the world. We are enthusiastic about the highest security custody environments and efficiency of signing with the major cryptographic curves. Our collaborative work environment allows us to stay ahead in the ever-changing crypto landscape. We are looking for a strong communicator and team-player, who is able to identify business problems, own Kraken’s Institutional strategy, and set the agenda to maximize business impact from the team. This role is ideal for a hands-on technical leader that’s passionate about crypto, software engineering. You understand the tech and what’s going on at ground level and facilitate your team into making great decisions, but you’re careful not to let your own opinions outweigh those of others, and strike a healthy balance between trusting the way your team does things currently and challenging them to strive for something better. You find ways to make your team better and deliver: expedite a process, get rid of a blocker, get repetitive work off team members by handling it and/or automating it, and more. Facilitating and contributing to deliverables in a team that is dedicated to integrations for institutional custody Help scale the team by hiring and growing passionate engineers committed to excellence Lead by example and nurture talent in an integration focused team, focusing on the growth of developers and ensuring their workload leaves them both challenged and fulfilled Help identify, analyze, and resolve bottlenecks and inefficiencies in processes and codebases Design and implement low-latency, high-availability, super secure applications and data protection systems Spend about 80% of your time managing risks across different domains who have distinct domain experts Manage stakeholder expectations in Security, Compliance, Product, Finance, Design, and Client Experience, to ensure seamless integration of new features and improvements Maintain a security-first mindset by staying informed of the latest trends in blockchain technologies, and Web3 in general Own, develop and maintain existing integrations Facilitating and contributing to deliverables in a team that is dedicated to integrations for institutional custody Help scale the team by hiring and growing passionate engineers committed to excellence Lead by example and nurture talent in an integration focused team, focusing on the growth of developers and ensuring their workload leaves them both challenged and fulfilled Help identify, analyze, and resolve bottlenecks and inefficiencies in processes and codebases Design and implement low-latency, high-availability, super secure applications and data protection systems Spend about 80% of your time managing risks across different domains who have distinct domain experts Manage stakeholder expectations in Security, Compliance, Product, Finance, Design, and Client Experience, to ensure seamless integration of new features and improvements Maintain a security-first mindset by staying informed of the latest trends in blockchain technologies, and Web3 in general Own, develop and maintain existing integrations Experience as a backend developer and leading teams of 7+ engineers writing code exclusively in Rust Proficiency in Rust Leans heavy into process, optimization and always has security at the forefront of decision making Strong proficiency with basic cryptographic concepts Familiarity with modern build pipelines and tooling Deep knowledge of software development and delivery best practices; you can identify bottlenecks and/or obstacles holding back your team and find ways to help them move faster Experience driving solutions to key business problems, especially navigating and resolving ambiguity Understanding the nature of asynchronous programming and its quirks and workarounds Understanding accessibility and security compliance Understanding user authentication and authorization between multiple systems, servers, and environments Strong passion for Bitcoin and other cryptocurrencies Strong written skills in English is required Experience as a backend developer and leading teams of 7+ engineers writing code exclusively in Rust Proficiency in Rust Leans heavy into process, optimization and always has security at the forefront of decision making Strong proficiency with basic cryptographic concepts Familiarity with modern build pipelines and tooling Deep knowledge of software development and delivery best practices; you can identify bottlenecks and/or obstacles holding back your team and find ways to help them move faster Experience driving solutions to key business problems, especially navigating and resolving ambiguity Understanding the nature of asynchronous programming and its quirks and workarounds Understanding accessibility and security compliance Understanding user authentication and authorization between multiple systems, servers, and environments Strong passion for Bitcoin and other cryptocurrencies Strong written skills in English is required #LI-Remote #LI-DP1 #USCANBRUKEU This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Software Engineer React Web
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! We are currently seeking an experienced Software Engineer to join our growing Engineering team. In this role, you will be responsible for developing and maintaining both our Web and Mobile user interfaces using React and React Native, respectively. Your expertise in building scalable and high-performance applications will directly contribute to the success of our platform. Design, develop, and maintain high-quality web and mobile applications using React and React Native Collaborate with cross-functional teams, including Product, Design, and Backend Engineering, to ensure seamless integration of new features and improvements Contribute to the architecture and design of our web and mobile applications Identify, analyze, and resolve performance bottlenecks and inefficiencies in the codebase Write and maintain comprehensive unit tests and documentation Stay up-to-date with the latest industry trends and technologies to ensure our applications remain current and competitive Mentor junior developers and participate in code reviews to maintain a high standard of code quality Design, develop, and maintain high-quality web and mobile applications using React and React Native Collaborate with cross-functional teams, including Product, Design, and Backend Engineering, to ensure seamless integration of new features and improvements Contribute to the architecture and design of our web and mobile applications Identify, analyze, and resolve performance bottlenecks and inefficiencies in the codebase Write and maintain comprehensive unit tests and documentation Stay up-to-date with the latest industry trends and technologies to ensure our applications remain current and competitive Mentor junior developers and participate in code reviews to maintain a high standard of code quality Bachelor's degree in Computer Science or a related field, or equivalent experience 5+ years of experience in software development, with a focus on web and mobile applications Deep understanding of JavaScript/TypeScript and proficiency with React and React Native frameworks Experience with Next.js, RESTful APIs and WebSockets Experience with frontend testing frameworks Familiarity with modern front-end build pipelines and tooling Strong understanding of UI/UX best practices and principles Excellent problem-solving skills, attention to detail, and ability to work independently and as part of a team Strong written and verbal communication skills in English Bachelor's degree in Computer Science or a related field, or equivalent experience 5+ years of experience in software development, with a focus on web and mobile applications Deep understanding of JavaScript/TypeScript and proficiency with React and React Native frameworks Experience with Next.js, RESTful APIs and WebSockets Experience with frontend testing frameworks Familiarity with modern front-end build pipelines and tooling Strong understanding of UI/UX best practices and principles Excellent problem-solving skills, attention to detail, and ability to work independently and as part of a team Strong written and verbal communication skills in English Knowledge of the cryptocurrency industry and blockchain technology Familiarity with native mobile app development (iOS/Android) Knowledge of the cryptocurrency industry and blockchain technology Familiarity with native mobile app development (iOS/Android) #LI-Remote #LI-PO1 #USCANBRUKEU This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Software Engineer Staking Crypto Onchain
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Join our Crypto team to help integrate Kraken’s systems with an ever-expanding universe of cryptocurrencies and blockchains. This team is responsible for developing & supporting crypto operations including deposits, withdrawals & staking. As a member of this team, your focus is on protecting client funds. You will be responsible for building systems that communicate with various blockchains to enable the timely processing of client transactions, while also ensuring the safety and security of all funds on the exchange. Integrate our existing systems with exciting new blockchains Design and implement low-latency, high-availability, super secure applications and data protection systems Write highly scalable, high volume services Write reusable, testable, and efficient code Design and optimize database schemas Own, develop and maintain existing crypto services Integrate our existing systems with exciting new blockchains Design and implement low-latency, high-availability, super secure applications and data protection systems Write highly scalable, high volume services Write reusable, testable, and efficient code Design and optimize database schemas Own, develop and maintain existing crypto services At least 3 years of backend development experience Experience with development in at least one blockchain ecosystem Strong understanding of cryptographic concepts Strong proficiency with Typescript (Node.js) and/or Rust Proficiency in Docker and/or Kubernetes Comfortable with GNU/Linux operating systems Knowledge of accessibility and security compliance standards Expertise in user authentication and authorization across systems Grasp of design principles for scalable applications Familiarity with automated testing and unit tests Proficiency with code versioning tools, such as Git At least 3 years of backend development experience Experience with development in at least one blockchain ecosystem Strong understanding of cryptographic concepts Strong proficiency with Typescript (Node.js) and/or Rust Proficiency in Docker and/or Kubernetes Comfortable with GNU/Linux operating systems Knowledge of accessibility and security compliance standards Expertise in user authentication and authorization across systems Grasp of design principles for scalable applications Familiarity with automated testing and unit tests Proficiency with code versioning tools, such as Git Be passionate about secure, reliable, fast and privacy-focused software Strong passion for Bitcoin and other cryptocurrencies Pragmatic and solution-oriented, stoic in the face of many obstacles Proactively adapt to rapidly evolving technologies and apply innovative solutions to dynamic challenges, demonstrating flexibility and resilience in a fast-paced development environment Demonstrates a receptive mindset, adept at engaging in constructive dialogue on complex subjects with colleagues, while remaining adaptable and open to alternative perspectives Be passionate about secure, reliable, fast and privacy-focused software Strong passion for Bitcoin and other cryptocurrencies Pragmatic and solution-oriented, stoic in the face of many obstacles Proactively adapt to rapidly evolving technologies and apply innovative solutions to dynamic challenges, demonstrating flexibility and resilience in a fast-paced development environment Demonstrates a receptive mindset, adept at engaging in constructive dialogue on complex subjects with colleagues, while remaining adaptable and open to alternative perspectives #LI-Remote #LI-DP1 #USCANBRUKEU This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Senior HR Business Partner
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Our People team is called the Krakenite Experience (KX) team, and we aim to become a world leader in People Experience. Working with the world's top talent, our diverse and forward‐thinking team is spread across 60+ countries. In this role you will partner with the Engineering and Client Engagement/Security & IT organizations as a Sr. KX Business Partner. This role will report into the Director of KXBPs who is aligned to a number of Business groups within Kraken. As a member of the KXBP team, you'll play a crucial role in partnering with our leaders and employees to foster a positive, inclusive, and high-performing work environment. We are looking for dynamic, forward-thinking individuals who thrive on collaboration, and have a strong passion for HR. KXBPs are strategic partners between KX and senior level stakeholders within Kraken - BPs have deep understandings of the business and help drive their stakeholders’ strategies while ensuring KX’s initiatives and execution align with the company’s values and needs. Partner with business unit leaders and the broader KX team to develop solutions and programs that enhance all phases of the Krakenite lifecylce. Help with the development and implementation of HR strategies, and programs aligned with business objectives. Support initiatives to enhance employee engagement, satisfaction, and retention. Support HR initiatives related to talent management, succession planning and organizational development. Serve as a point of contact for managers on HR-related issues, providing guidance on HR policies, practices, and procedures. Provide guidance and input on organizational change initiatives by providing HR support and guidance to leaders and employees. Assist with sentiment checks and pulse checks within the layers of the business (especially the manager layer) to help define the people plan for the functions. Provide guidance and support to managers on performance management processes with the help of our employee relations team. Analyze HR data to identify trends and make recommendations for improvement. Analyze employee engagement surveys and help develop action plans based on survey results. Partner with business unit leaders and the broader KX team to develop solutions and programs that enhance all phases of the Krakenite lifecylce. Help with the development and implementation of HR strategies, and programs aligned with business objectives. Support initiatives to enhance employee engagement, satisfaction, and retention. Support HR initiatives related to talent management, succession planning and organizational development. Serve as a point of contact for managers on HR-related issues, providing guidance on HR policies, practices, and procedures. Provide guidance and input on organizational change initiatives by providing HR support and guidance to leaders and employees. Assist with sentiment checks and pulse checks within the layers of the business (especially the manager layer) to help define the people plan for the functions. Provide guidance and support to managers on performance management processes with the help of our employee relations team. Analyze HR data to identify trends and make recommendations for improvement. Analyze employee engagement surveys and help develop action plans based on survey results. Minimum of 7 years of experience in Human Resources with at least 2 years a Human Resources Business Partner supporting international teams Knowledge of international employment-related laws, regulations, and compliance requirements Experience working in a remote, globally distributed team in a fast-paced high-growth environment strongly preferred Experience at a technology company or highly successful start-up strongly preferred Proactive problem solver and disciplined self-starter that thrives in an ambiguous environment with ever-changing priorities Appreciates privacy, security, “crypto values”. Ability to build strong working relationships with Krakenites across multiple business areas Passion for cryptocurrency adoption and personal experience with crypto strongly preferred Extremely organized with exceptional attention to detail and accuracy Minimum of 7 years of experience in Human Resources with at least 2 years a Human Resources Business Partner supporting international teams Knowledge of international employment-related laws, regulations, and compliance requirements Experience working in a remote, globally distributed team in a fast-paced high-growth environment strongly preferred Experience at a technology company or highly successful start-up strongly preferred Proactive problem solver and disciplined self-starter that thrives in an ambiguous environment with ever-changing priorities Appreciates privacy, security, “crypto values”. Ability to build strong working relationships with Krakenites across multiple business areas Passion for cryptocurrency adoption and personal experience with crypto strongly preferred Extremely organized with exceptional attention to detail and accuracy #LI-Remote #LI-AM1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Product Manager Consumer Trading
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Consumer Trading is a full-stack team behind the Consumer experience in Kraken mobile and web applications. Our flagship product allows our clients to instantly buy, sell, convert any combination of cryptocurrencies and cash. We are constantly working on extending the product suite with new features and improvements. Deliver Consumer Trading initiatives - new features, functionalities, enhancements Work closely with key stakeholders to gather feedback and communicate roadmap Define and develop detailed product and business analysis and requirements Perform User Acceptance Testing and ensure requirements were understood and implemented as requested Develop product documentation including specifications, wireframes and process flows Take ownership over the product and ensure business continuity by collaborating with Finance and Operations teams Evangelize the power of analytics and experimentation in building a data-driven organization Evaluate new product opportunities and bring forward proposals for products to engage consumers Facilitate communication across all project phases and proactively alert management of issues as well as changes to scope, timelines and resources Deliver Consumer Trading initiatives - new features, functionalities, enhancements Work closely with key stakeholders to gather feedback and communicate roadmap Define and develop detailed product and business analysis and requirements Perform User Acceptance Testing and ensure requirements were understood and implemented as requested Develop product documentation including specifications, wireframes and process flows Take ownership over the product and ensure business continuity by collaborating with Finance and Operations teams Evangelize the power of analytics and experimentation in building a data-driven organization Evaluate new product opportunities and bring forward proposals for products to engage consumers Facilitate communication across all project phases and proactively alert management of issues as well as changes to scope, timelines and resources 3-5 years of product management experience Intimate knowledge of the cryptocurrency exchange space Experience in trading on cryptocurrency exchanges Prior crypto, trading, or banking experience is required Expertise in data gathering and quantitative analysis (SQL, data visualization tools) Solution oriented, highly-motivated and proactive self-starter Macro-to-micro versatility: strategic mindset coupled with a keen attention to detail Well-rounded interpersonal skills, and experience interacting with diverse personalities Outstanding organizational and communication skills and the ability to balance multiple priorities 3-5 years of product management experience Intimate knowledge of the cryptocurrency exchange space Experience in trading on cryptocurrency exchanges Prior crypto, trading, or banking experience is required Expertise in data gathering and quantitative analysis (SQL, data visualization tools) Solution oriented, highly-motivated and proactive self-starter Macro-to-micro versatility: strategic mindset coupled with a keen attention to detail Well-rounded interpersonal skills, and experience interacting with diverse personalities Outstanding organizational and communication skills and the ability to balance multiple priorities Exceptional communication and presentation skills Good understanding of project management principles and best practices Strong grasp of information architecture and user experience best practices Exceptional communication and presentation skills Good understanding of project management principles and best practices Strong grasp of information architecture and user experience best practices #LI-Remote #LI-BM1 #USCANUKEU This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now:
Sr. Marketing Specialist MarTech
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures. Become a Krakenite and build the future of crypto! Kraken’s Marketing Technology and CRM Operations team is looking for a Sr. Marketing Specialist - MarTech who will help manage Kraken’s best-in-class technology stack towards good governance and continuous evolution. This role will report to our Director of Marketing Technology and Operations, and collaborate cross-functionally with lifecycle marketing, product marketing, product management and engineering teams in order to continue evolving our data infrastructure and technology features to support our marketing tactics across channels. The team supports the company’s growth and client engagement strategy by implementing tools and executing cross-channel communications in order to help our clients make the most of Kraken’s exchange ecosystem. We strive to serve our internal and external clients with best-in-class technology and marketing best practices, such as hyper-personalization and real-time, relevant messaging, towards flawless execution. Help manage MarTech tools’ operational needs such as access and usage management and new integrations Gather and translate marketing/business use cases into technical requirements Provide hands-on guidance for internal stakeholders and develop documentation as playbook Ensuring implementation of best practices for tool governance and marketing activation (email IP reputation management, feature onboarding, communication channel adoption, etc) Troubleshoot tooling issues and coordinate resolution with vendors and/or internal stakeholders Address attribution and measurement needs across digital marketing channels, in collaboration with Engineering and Analytics Participate in evaluation process for new vendors and coordinate implementation of new tools cross-functionally Additional duties/responsibilities as required Help manage MarTech tools’ operational needs such as access and usage management and new integrations Gather and translate marketing/business use cases into technical requirements Provide hands-on guidance for internal stakeholders and develop documentation as playbook Ensuring implementation of best practices for tool governance and marketing activation (email IP reputation management, feature onboarding, communication channel adoption, etc) Troubleshoot tooling issues and coordinate resolution with vendors and/or internal stakeholders Address attribution and measurement needs across digital marketing channels, in collaboration with Engineering and Analytics Participate in evaluation process for new vendors and coordinate implementation of new tools cross-functionally Additional duties/responsibilities as required 2-5 years of experience with ESP management required (Braze, Klaviyo, Iterable, etc.) Expert knowledge of Google Analytics and Tag Manager Familiarity with SQL and HTML/CSS Familiarity with web and mobile app environments, SDK and product lifecycle An understanding of performance metrics as well as business/marketing analytics Strong organization and project management skills Strong crypto conviction and familiarity with our product offerings 2-5 years of experience with ESP management required (Braze, Klaviyo, Iterable, etc.) Expert knowledge of Google Analytics and Tag Manager Familiarity with SQL and HTML/CSS Familiarity with web and mobile app environments, SDK and product lifecycle An understanding of performance metrics as well as business/marketing analytics Strong organization and project management skills Strong crypto conviction and familiarity with our product offerings #LI-Remote #USUKEU #CANUS #LI-AM1 This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Apply Now: