IT Helpdesk Engineer
Job Description
You will join our team as an IT Helpdesk Engineer based in our Singapore Office. What you'll be doing: Provide technical support to end-users locally or remotely Diagnose and troubleshoot hardware and software issues Install, configure, and upgrade computer systems and software Set up and maintain user accounts and passwords Monitor and maintain computer systems and networks Collaborate with other IT team members to resolve complex issues Create and maintain technical documentation and knowledge base articles Provide training and support to users on computer systems and software Follow up with users to ensure their technical issues are resolved Keep up-to-date with emerging trends in technology and make recommendations for improvement Provide technical support to end-users locally or remotely Diagnose and troubleshoot hardware and software issues Install, configure, and upgrade computer systems and software Set up and maintain user accounts and passwords Monitor and maintain computer systems and networks Collaborate with other IT team members to resolve complex issues Create and maintain technical documentation and knowledge base articles Provide training and support to users on computer systems and software Follow up with users to ensure their technical issues are resolved Keep up-to-date with emerging trends in technology and make recommendations for improvement What we're looking for: ITE or Diploma graduate in Information Technology or equivalent 5+ years of experience in IT Help Desk Support or a related field Strong technical knowledge of computer hardware, software, and networking Excellent communication and interpersonal skills is a must Ability to work well in a team environment and collaborate with other IT team members Customer-oriented mindset with a focus on providing quality technical support Ability to manage multiple tasks and priorities in a fast-paced environment Knowledge of Microsoft Office Suite, Windows OS, and Mac OS ITE or Diploma graduate in Information Technology or equivalent 5+ years of experience in IT Help Desk Support or a related field Strong technical knowledge of computer hardware, software, and networking Excellent communication and interpersonal skills is a must Ability to work well in a team environment and collaborate with other IT team members Customer-oriented mindset with a focus on providing quality technical support Ability to manage multiple tasks and priorities in a fast-paced environment Knowledge of Microsoft Office Suite, Windows OS, and Mac OS Bonus: ITIL 4 CCNA/MSA Certification ITIL 4 CCNA/MSA Certification What’s in it for you: Friendly and fun start-up work culture Convenient work location located in the heart of CBD area Generous annual leaves on top of national holidays Medical coverage including GP, Specialist, TCM, and more Self-care benefits and exciting fitness workshops/webinars Vibrant office with a well-stocked pantry Animal-friendly environment, with a fluff ball in the office Friendly and fun start-up work culture Convenient work location located in the heart of CBD area Generous annual leaves on top of national holidays Medical coverage including GP, Specialist, TCM, and more Self-care benefits and exciting fitness workshops/webinars Vibrant office with a well-stocked pantry Animal-friendly environment, with a fluff ball in the office Find out more about Coinhako @ https://www.coinhako.com/ and don't forget to visit our Careers Page @ https://www.coinhako.com/join-us! By submitting your application to us, you consent to the collection, use, disclosure and processing of your personal data in accordance with our privacy policy, which is accessible at https://www.coinhako.com/legal/sg-1/privacy_policy. Apply Now:
Skills & Requirements
About Coinhako
No company description available.