Enterprise Account Manager
Job Description
Customer Relationship Management: Own the relationship with customers post-deal and beyond. Strategic Engagement: Build a deep understanding of the customer's business, strategy, and goals, acting as a liaison between the product team and the customer to meet their needs. Cross-Functional Collaboration: Work closely with Sales, Product, Engineering, and Account Management teams to position Rarible effectively and ensure seamless product launches and feature development. Documentation and Communication: Maintain thorough documentation and communication channels between internal and external stakeholders. Growth Identification: Identify upsell and revenue-growth opportunities, as well as strategic, non-revenue opportunities to strengthen client relationships. Performance and Satisfaction Monitoring: Manage a quarterly business review (QBR) process with each major client, aiming for an 80%+ positive customer NPS/satisfaction score. Customer Relationship Management: Own the relationship with customers post-deal and beyond. Strategic Engagement: Build a deep understanding of the customer's business, strategy, and goals, acting as a liaison between the product team and the customer to meet their needs. Cross-Functional Collaboration: Work closely with Sales, Product, Engineering, and Account Management teams to position Rarible effectively and ensure seamless product launches and feature development. Documentation and Communication: Maintain thorough documentation and communication channels between internal and external stakeholders. Growth Identification: Identify upsell and revenue-growth opportunities, as well as strategic, non-revenue opportunities to strengthen client relationships. Performance and Satisfaction Monitoring: Manage a quarterly business review (QBR) process with each major client, aiming for an 80%+ positive customer NPS/satisfaction score. Lead the account management process, ensuring a smooth customer journey from onboarding to long-term success. Engage deeply with VP and C-level executives to understand and support their business challenges and goals. Coordinate cross-functional efforts to deliver on client expectations and report back on outcomes. Identify and act on opportunities for process improvement and documentation based on client interactions. Ensure client invoices are paid in a timely manner Lead the account management process, ensuring a smooth customer journey from onboarding to long-term success. Engage deeply with VP and C-level executives to understand and support their business challenges and goals. Coordinate cross-functional efforts to deliver on client expectations and report back on outcomes. Identify and act on opportunities for process improvement and documentation based on client interactions. Ensure client invoices are paid in a timely manner An analytical mindset with excellent problem-solving abilities. Strong communication skills, capable of simplifying complex technical concepts.A background in technical solution sales or account management, with a keen understanding of the web3 space. Operational rigor and a proactive approach to managing complex, cross-functional delivery processes. An analytical mindset with excellent problem-solving abilities. Strong communication skills, capable of simplifying complex technical concepts.A background in technical solution sales or account management, with a keen understanding of the web3 space. Operational rigor and a proactive approach to managing complex, cross-functional delivery processes. 5+ years of experience in a customer-facing role, preferably within a technical or blockchain-related field. Basic familiarity with NFTs and blockchain technology, with a willingness to deepen this knowledge. Demonstrated ability to work collaboratively across multiple teams and functions. Strong ownership and a results-oriented approach to work. Contract and contract renewal experience. 5+ years of experience in a customer-facing role, preferably within a technical or blockchain-related field. Basic familiarity with NFTs and blockchain technology, with a willingness to deepen this knowledge. Demonstrated ability to work collaboratively across multiple teams and functions. Strong ownership and a results-oriented approach to work. Contract and contract renewal experience. Global Impact: Contribute to a rapidly expanding global organization at the forefront of Web 3 innovation. Well-being: Unlimited paid days off policy to prioritize your own rest and relaxation. Healthcare perks for US employees Ownership: Stock options and RARI Token grants, empowering you to be a part of our success story. Resources: Access to top-notch hardware and software tailored to your role's requirements. Remote or Hybrid working - We have an office in Lisbon or New York. Global Impact: Contribute to a rapidly expanding global organization at the forefront of Web 3 innovation. Well-being: Unlimited paid days off policy to prioritize your own rest and relaxation. Healthcare perks for US employees Ownership: Stock options and RARI Token grants, empowering you to be a part of our success story. Resources: Access to top-notch hardware and software tailored to your role's requirements. Remote or Hybrid working - We have an office in Lisbon or New York. Apply Now:
Skills & Requirements
About Rarible
Rarible is a marketplace for buying, selling, and collecting non-fungible tokens (NFTs) on the Ethereum blockchain.