Rarible
Marketplace
About Rarible
Rarible is a marketplace for buying, selling, and collecting non-fungible tokens (NFTs) on the Ethereum blockchain.
Open Positions at Rarible
Senior QA Engineer
Collaborate with product, engineering, and design teams to define and implement comprehensive testing plans across the entire software development lifecycle. Design, develop, and execute manual and automated test cases to ensure product functionality, performance, and security meet the highest standards. Identify, track, and document defects, and work closely with developers to ensure timely resolution. Contribute to the development and maintenance of automated testing frameworks and tools. Collaborate with product, engineering, and design teams to define and implement comprehensive testing plans across the entire software development lifecycle. Design, develop, and execute manual and automated test cases to ensure product functionality, performance, and security meet the highest standards. Identify, track, and document defects, and work closely with developers to ensure timely resolution. Contribute to the development and maintenance of automated testing frameworks and tools. Lead the development and implementation of QA processes, best practices, and standards to promote efficiency and scalability. Provide guidance and mentorship to other QA team members, fostering a culture of continuous learning and improvement. Stay abreast of industry trends and emerging technologies, and advocate for their adoption to enhance QA capabilities. Lead the development and implementation of QA processes, best practices, and standards to promote efficiency and scalability. Provide guidance and mentorship to other QA team members, fostering a culture of continuous learning and improvement. Stay abreast of industry trends and emerging technologies, and advocate for their adoption to enhance QA capabilities. Leverage your understanding of blockchain technology and Web3 principles to identify and address unique quality challenges associated with decentralized applications and smart contracts. Contribute to the development of testing strategies and tools specifically tailored for Web3 environments. Leverage your understanding of blockchain technology and Web3 principles to identify and address unique quality challenges associated with decentralized applications and smart contracts. Contribute to the development of testing strategies and tools specifically tailored for Web3 environments. 5+ years of experience in software quality assurance, with a strong focus on frontend automation using tools like Cypress or Playwright. Demonstrated ability to build and improve QA processes from the ground up. Experience working in a fast-paced, agile development environment. Web3 experience is a significant advantage but not required. Proficiency in frontend automation frameworks and tools. Strong understanding of software testing methodologies, including black-box, white-box, and exploratory testing. Experience with test case management and defect tracking tools. Passion for quality and a meticulous attention to detail. Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams. 5+ years of experience in software quality assurance, with a strong focus on frontend automation using tools like Cypress or Playwright. Demonstrated ability to build and improve QA processes from the ground up. Experience working in a fast-paced, agile development environment. Web3 experience is a significant advantage but not required. Proficiency in frontend automation frameworks and tools. Strong understanding of software testing methodologies, including black-box, white-box, and exploratory testing. Experience with test case management and defect tracking tools. Passion for quality and a meticulous attention to detail. Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams. Global Impact: Contribute to a rapidly expanding global organization at the forefront of Web 3 innovation. Well-being: Unlimited paid days off policy to prioritize your own rest and relaxation. Ownership: Stock options and RARI Token grants, empowering you to be a part of our success story. Resources: Access to top-notch hardware and software tailored to your role's requirements. Remote or Hybrid working - We have an office in Lisbon and can help with relocation Global Impact: Contribute to a rapidly expanding global organization at the forefront of Web 3 innovation. Well-being: Unlimited paid days off policy to prioritize your own rest and relaxation. Ownership: Stock options and RARI Token grants, empowering you to be a part of our success story. Resources: Access to top-notch hardware and software tailored to your role's requirements. Remote or Hybrid working - We have an office in Lisbon and can help with relocation Apply Now:
Customer Support Manager
Lead and Develop the Team: Manage, coach, and upskill a team of four Customer Support Specialists, setting clear goals and fostering a collaborative environment. Customer Escalation Management: Handle escalations involving clients, guiding them through troubleshooting and ensuring swift resolution of their issues. Zendesk Power User: Utilize your expertise in Zendesk to optimize workflows, manage tickets, and maintain a high standard of customer support. Cross-Functional Collaboration: Work closely with product and engineering teams to escalate and resolve complex technical issues. Process Improvement: Continuously refine and improve support processes to enhance efficiency and customer satisfaction in a fast-paced startup environment. Reporting and Analytics: Generate weekly and monthly reports on customer support activity, providing insights and recommendations to the Head of Customer Success Legal and Compliance Management: Oversee the management of legal notices related to copyright infringement and fraudulent activity on the platform. Lead and Develop the Team: Manage, coach, and upskill a team of four Customer Support Specialists, setting clear goals and fostering a collaborative environment. Customer Escalation Management: Handle escalations involving clients, guiding them through troubleshooting and ensuring swift resolution of their issues. Zendesk Power User: Utilize your expertise in Zendesk to optimize workflows, manage tickets, and maintain a high standard of customer support. Cross-Functional Collaboration: Work closely with product and engineering teams to escalate and resolve complex technical issues. Process Improvement: Continuously refine and improve support processes to enhance efficiency and customer satisfaction in a fast-paced startup environment. Reporting and Analytics: Generate weekly and monthly reports on customer support activity, providing insights and recommendations to the Head of Customer Success Legal and Compliance Management: Oversee the management of legal notices related to copyright infringement and fraudulent activity on the platform. Experience: Must have 3+ years in a management role within customer support, customer success, or a similar field, with a proven track record of leading teams. Leadership: Strong leadership skills with the ability to inspire, coach, and develop a team. Escalation Management: Confident in handling high-pressure situations and providing clear guidance to clients during escalations Technical Proficiency: Extensive experience with Zendesk and familiarity with other tools like JIRA and notion. Communication: Exceptional written and verbal communication skills in English Customer-Centric Mindset: A deep commitment to delivering outstanding customer experiences and understanding customer needs Web3 Knowledge: An understanding of Web3 culture and the NFT market is a plus but not 100% needed. Location: Ideally based in our Lisbon office at least 2 days a week, but remote work is considered for candidates in EU and East coast US timezones. Experience: Must have 3+ years in a management role within customer support, customer success, or a similar field, with a proven track record of leading teams. Leadership: Strong leadership skills with the ability to inspire, coach, and develop a team. Escalation Management: Confident in handling high-pressure situations and providing clear guidance to clients during escalations Technical Proficiency: Extensive experience with Zendesk and familiarity with other tools like JIRA and notion. Communication: Exceptional written and verbal communication skills in English Customer-Centric Mindset: A deep commitment to delivering outstanding customer experiences and understanding customer needs Web3 Knowledge: An understanding of Web3 culture and the NFT market is a plus but not 100% needed. Location: Ideally based in our Lisbon office at least 2 days a week, but remote work is considered for candidates in EU and East coast US timezones. Global Impact: Contribute to a rapidly expanding global organization at the forefront of Web 3 innovation. Well-being: Unlimited paid days off policy to prioritize your own rest and relaxation. Healthcare perks for US employees Ownership: Stock options and RARI Token grants, empowering you to be a part of our success story. Resources: Access to top-notch hardware and software tailored to your role's requirements. Remote or Hybrid working - We have an office in Lisbon or New York. Global Impact: Contribute to a rapidly expanding global organization at the forefront of Web 3 innovation. Well-being: Unlimited paid days off policy to prioritize your own rest and relaxation. Healthcare perks for US employees Ownership: Stock options and RARI Token grants, empowering you to be a part of our success story. Resources: Access to top-notch hardware and software tailored to your role's requirements. Remote or Hybrid working - We have an office in Lisbon or New York. Apply Now:
Enterprise Account Manager
Customer Relationship Management: Own the relationship with customers post-deal and beyond. Strategic Engagement: Build a deep understanding of the customer's business, strategy, and goals, acting as a liaison between the product team and the customer to meet their needs. Cross-Functional Collaboration: Work closely with Sales, Product, Engineering, and Account Management teams to position Rarible effectively and ensure seamless product launches and feature development. Documentation and Communication: Maintain thorough documentation and communication channels between internal and external stakeholders. Growth Identification: Identify upsell and revenue-growth opportunities, as well as strategic, non-revenue opportunities to strengthen client relationships. Performance and Satisfaction Monitoring: Manage a quarterly business review (QBR) process with each major client, aiming for an 80%+ positive customer NPS/satisfaction score. Customer Relationship Management: Own the relationship with customers post-deal and beyond. Strategic Engagement: Build a deep understanding of the customer's business, strategy, and goals, acting as a liaison between the product team and the customer to meet their needs. Cross-Functional Collaboration: Work closely with Sales, Product, Engineering, and Account Management teams to position Rarible effectively and ensure seamless product launches and feature development. Documentation and Communication: Maintain thorough documentation and communication channels between internal and external stakeholders. Growth Identification: Identify upsell and revenue-growth opportunities, as well as strategic, non-revenue opportunities to strengthen client relationships. Performance and Satisfaction Monitoring: Manage a quarterly business review (QBR) process with each major client, aiming for an 80%+ positive customer NPS/satisfaction score. Lead the account management process, ensuring a smooth customer journey from onboarding to long-term success. Engage deeply with VP and C-level executives to understand and support their business challenges and goals. Coordinate cross-functional efforts to deliver on client expectations and report back on outcomes. Identify and act on opportunities for process improvement and documentation based on client interactions. Ensure client invoices are paid in a timely manner Lead the account management process, ensuring a smooth customer journey from onboarding to long-term success. Engage deeply with VP and C-level executives to understand and support their business challenges and goals. Coordinate cross-functional efforts to deliver on client expectations and report back on outcomes. Identify and act on opportunities for process improvement and documentation based on client interactions. Ensure client invoices are paid in a timely manner An analytical mindset with excellent problem-solving abilities. Strong communication skills, capable of simplifying complex technical concepts.A background in technical solution sales or account management, with a keen understanding of the web3 space. Operational rigor and a proactive approach to managing complex, cross-functional delivery processes. An analytical mindset with excellent problem-solving abilities. Strong communication skills, capable of simplifying complex technical concepts.A background in technical solution sales or account management, with a keen understanding of the web3 space. Operational rigor and a proactive approach to managing complex, cross-functional delivery processes. 5+ years of experience in a customer-facing role, preferably within a technical or blockchain-related field. Basic familiarity with NFTs and blockchain technology, with a willingness to deepen this knowledge. Demonstrated ability to work collaboratively across multiple teams and functions. Strong ownership and a results-oriented approach to work. Contract and contract renewal experience. 5+ years of experience in a customer-facing role, preferably within a technical or blockchain-related field. Basic familiarity with NFTs and blockchain technology, with a willingness to deepen this knowledge. Demonstrated ability to work collaboratively across multiple teams and functions. Strong ownership and a results-oriented approach to work. Contract and contract renewal experience. Global Impact: Contribute to a rapidly expanding global organization at the forefront of Web 3 innovation. Well-being: Unlimited paid days off policy to prioritize your own rest and relaxation. Healthcare perks for US employees Ownership: Stock options and RARI Token grants, empowering you to be a part of our success story. Resources: Access to top-notch hardware and software tailored to your role's requirements. Remote or Hybrid working - We have an office in Lisbon or New York. Global Impact: Contribute to a rapidly expanding global organization at the forefront of Web 3 innovation. Well-being: Unlimited paid days off policy to prioritize your own rest and relaxation. Healthcare perks for US employees Ownership: Stock options and RARI Token grants, empowering you to be a part of our success story. Resources: Access to top-notch hardware and software tailored to your role's requirements. Remote or Hybrid working - We have an office in Lisbon or New York. Apply Now: